Submit a Review for Bishopsgate Lodge Care Home
15 Hexham Street, Bishop Auckland, DL14 7PU
View Full Details of Bishopsgate Lodge Care HomeLatest Reviews for Bishopsgate Lodge Care Home
11 March 2025
My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are compassionate/caring, and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).
06 March 2025
My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered for.
20 January 2025
My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I could not speak more highly of the home and staff.
20 January 2025
I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks. Passed peacefully and with dignity and loving care.
03 June 2024
Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.
24 May 2024
My mother had her respite care for a week in Bishopsgate Lodge she loved it. They made her feel welcome and comfortable kept her safe even managed to get her to do activities her room was clean and comfortable made friends and the manager and staff were excellent would recommend this home for their loved one's care needs.
26 April 2024
Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after. We can't thank the staff enough.
11 April 2024
Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.
09 April 2024
My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.
09 April 2024
My dad has been a resident since April 2023 and I am very happy with his care. He is safe and very well cared for by hardworking staff who treat him and my family with kindness, respect and dignity. In particular, a senior carer has always gone above and beyond for my dad and my family. She really is a caring and compassionate person.
31 January 2024
This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not wish for a better experience for my mother.
10 August 2023
Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.
11 April 2023
A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could manage.
15 February 2023
I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.
28 September 2022
My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.
03 August 2022
On behalf of the whole family, I would like to say thank you to all the staff for the care and affection that they have given to my mother-in-law throughout her stay. She enjoyed a laugh with the staff and, prior to Covid, she enjoyed trips out - not to mention fish and chips on occasion! Everyone has always welcomed our family too. More recently, as her health declined, staff were especially attentive. During her final days, they extended that care and attention to her family. looking after us too as we stayed with her. For that, we are very grateful. Over the years, especially during Covid, it has been reassuring to have peace of mind, knowing that she has been well looked after by caring and professional staff. Thank you all so much.
17 June 2022
I cannot thank the staff at Bishopsgate enough for the loving care that they gave to my mother since she arrived there over two years ago. Pre-Covid, I was struck by the genuinely friendly approach to us and that there were a significant number of long serving staff. Covid was a nightmare for care homes, so I was delighted that a number of these staff are still there now. My mother passed on June 8, and thanks again to the home, I was able to stay there for a few days, enabling me to spend invaluable quality time with my mother. From the manager, nurses, carers and support staff - I received nothing but warmth and care towards my mother. All of this gave her a peaceful passing. I’ll miss my contact with some of these lovely people. Hopefully, some will be able to attend her funeral and wake. Thank you!
18 May 2022
My father was placed there from the stroke ward after having a severe stroke. It says on the home website they have rehabilitation for stroke victims, yet they had no idea how to cope or look after my father. My father most of the time was just left in his room in soiled or smelly clothes. He could not walk or use the loo without supervision so if he rang his help buzzer most of the time he was ignored. I mentioned it they just put a commode in his room which was hardly ever cleaned and most of the time when I visited was filthy. I would not recommend this so-called care home. One of the home's managers is just not interested at all in the care of her residents.
29 April 2022
You took care of our mam so well and we would just like to say thank you all from all of the family.
05 April 2022
Lovely caring staff, mam made very welcome and comfortable, staff very polite and professional. Mam was in for respite care after being unsteady and lost some confidence, also severely sight impaired, unbelievable to what she got involved in whilst there.
Latest Reviews for Bishopsgate Lodge Care Home
11 March 2025
My mother has been a resident for several months and my review really is based upon this in general. My mother has Parkinson's disease/dementia which has left her with poor short term memory. The home itself is good and Mam has been cared for with dignity and respect. The care staff are compassionate/caring, and endeavour to meet Mam's needs. However, on some occasions and due to inadequate staffing levels on Mam's floor I feel this is not the case, and consequently it doesn't happen. (I.e. long time in responding to nurse call/toileting).
06 March 2025
My family were on holiday, so I spent a week in this care home. The operative word is care. All the staff were genuinely caring people.. Nothing was too much trouble. They even changed the position of my bed for me at ten in the evening..Activities were many and varied. Individual needs were catered for.
20 January 2025
My auntie was admitted to Bishopsgate Lodge Care Home as were not happy with the home she was previously in. The care, support and dignity she received was amazing. The staff were exceptional. On the passing my auntie, the staff were very kind and considerate to myself and other family members. I could not speak more highly of the home and staff.
20 January 2025
I moved my auntie to Bishopsgate Lodge Care Home after a horrible experience at a different care home. I found staff and the home itself clean, friendly and were very helpful and kind during a terrible time in our lives. I cannot thank them enough for looking after my auntie in her last few weeks. Passed peacefully and with dignity and loving care.
03 June 2024
Lovely clean and friendly place, the staff are amazing, never eaten so much, chef is fab.
24 May 2024
My mother had her respite care for a week in Bishopsgate Lodge she loved it. They made her feel welcome and comfortable kept her safe even managed to get her to do activities her room was clean and comfortable made friends and the manager and staff were excellent would recommend this home for their loved one's care needs.
26 April 2024
Our parents are both in the care home. Mum has been in for eight months and Dad for two months. They are both very happy and very settled. Every member of staff we come into contact with is so nice, and they go way beyond their call of duty. As a family, we know Mum and Dad are very well looked after. We can't thank the staff enough.
11 April 2024
Well supported when needed. Well supplied with comfortable lounges, superb views from the dining room and several bedrooms. The food is really good and well cooked. The staff are all really caring and helpful. The downside is too many agency staff, lack of knowledge of residents' requirements. Pills at night often late and past bedtime. Allowed to have our own bedding, a plus is the laundry facilities are excellent.
09 April 2024
My father settled in here and has progressed well since his arrival. He receives good care and is very well-fed. The socialising and activities are excellent and has helped him greatly as he is far less depressed. I would recommend this home to anyone needing care.
09 April 2024
My dad has been a resident since April 2023 and I am very happy with his care. He is safe and very well cared for by hardworking staff who treat him and my family with kindness, respect and dignity. In particular, a senior carer has always gone above and beyond for my dad and my family. She really is a caring and compassionate person.
31 January 2024
This is an exceptionally well-managed care home. Staff are wonderful, kind, thoughtful and genuinely caring, always going beyond our expectations. The food is excellent, with a resident chef who will prepare meals to suit individual preferences. It's always clean and smells of lemon flash. Could not wish for a better experience for my mother.
10 August 2023
Nothing but praise. From the moment we stepped through the door to look around for my dad, it just felt right. Spacious, friendly relaxed atmosphere, nothing too much to ask, caring, very helpful. All the staff were brilliant, would recommend. Unfortunately, Dad was limited to using a lot of the facilities, would have if was well enough. Thanks a million for Dad's care even though it wasn't for long.
11 April 2023
A lovely, friendly atmosphere with staff who care about the needs of each individual. Mum was always made welcome and listened to on every occasion. A small covid outbreak in the building did affect staff numbers, but they all work so hard and Mum was still looked after to the best level they could manage.
15 February 2023
I cannot ask for any better care for my dad. All the staff are lovely, they all go beyond their duties. All the meals are fantastic. I can say, hand on heart, that this place is the best care home in the area. Five-star rating.
28 September 2022
My mam recently moved into Bishopsgate Lodge Care Home and from the moment she arrived she has been treated with respect and kindness by all members of staff. Staff have gone out of their way to make adaptions, listen to her views and meet her needs. They are determined to help her to feel safe, comfortable and happy. Thank you to all staff for making her transition from home to care home as smooth as possible for both Mum and our family.
03 August 2022
On behalf of the whole family, I would like to say thank you to all the staff for the care and affection that they have given to my mother-in-law throughout her stay. She enjoyed a laugh with the staff and, prior to Covid, she enjoyed trips out - not to mention fish and chips on occasion! Everyone has always welcomed our family too. More recently, as her health declined, staff were especially attentive. During her final days, they extended that care and attention to her family. looking after us too as we stayed with her. For that, we are very grateful. Over the years, especially during Covid, it has been reassuring to have peace of mind, knowing that she has been well looked after by caring and professional staff. Thank you all so much.
17 June 2022
I cannot thank the staff at Bishopsgate enough for the loving care that they gave to my mother since she arrived there over two years ago. Pre-Covid, I was struck by the genuinely friendly approach to us and that there were a significant number of long serving staff. Covid was a nightmare for care homes, so I was delighted that a number of these staff are still there now. My mother passed on June 8, and thanks again to the home, I was able to stay there for a few days, enabling me to spend invaluable quality time with my mother. From the manager, nurses, carers and support staff - I received nothing but warmth and care towards my mother. All of this gave her a peaceful passing. I’ll miss my contact with some of these lovely people. Hopefully, some will be able to attend her funeral and wake. Thank you!
18 May 2022
My father was placed there from the stroke ward after having a severe stroke. It says on the home website they have rehabilitation for stroke victims, yet they had no idea how to cope or look after my father. My father most of the time was just left in his room in soiled or smelly clothes. He could not walk or use the loo without supervision so if he rang his help buzzer most of the time he was ignored. I mentioned it they just put a commode in his room which was hardly ever cleaned and most of the time when I visited was filthy. I would not recommend this so-called care home. One of the home's managers is just not interested at all in the care of her residents.
29 April 2022
You took care of our mam so well and we would just like to say thank you all from all of the family.
05 April 2022
Lovely caring staff, mam made very welcome and comfortable, staff very polite and professional. Mam was in for respite care after being unsteady and lost some confidence, also severely sight impaired, unbelievable to what she got involved in whilst there.