Submit a Review for Ponteland Manor
Thornhill Road, Ponteland, Newcastle upon Tyne, NE20 9PZ
View Full Details of Ponteland ManorLatest Reviews for Ponteland Manor
14 April 2025
Friendly, happy and caring staff. The home is very comfortable bright and cheery. Great entertainment and the staff try every way possible to get my husband involved! My husband has taken time to settle in but he now feels a lot happier and comfortable with the surroundings.
14 April 2025
Mam has been a resident at Ponteland Manor since Oct 24. She settled well being made very welcome by Manager, all the staff & residents. Just after her move she was diagnosed with Alzheimer's. The staff have all been fantastic with not only Mam but also the family, coming to terms with and understanding the illness. They have shown such patience and empathy at all times, even when mams illness has proved to be very challenging and difficult., The care staff look after residents as if they were family, it is so reassuring to know your loved ones is being cared for and looked after by a team who truly care. The activities team are also brilliant, they take the time to get to know each resident individually and also their capabilities, encouraging them daily to take part and participate in their extensive daily program. There is a lovely atmosphere, and everyone including senior staff (who are all lovely) make time to chat/update/reassure you when visiting.
11 April 2025
My mam has been living at Ponteland Manor for 3 years now & I am happy with the care she receives,it's the little touches that make such a difference , staff making time to stop for a chat or showing an interest in her craftwork.The links to the community are great , even I enjoy the group trips to the social club where it's nice to meet Mam's friends & have a coffee with them.Because of reduced mobility it's great that mam has access to a brilliant hairdresser & podiatrist.
10 April 2025
Very happy with the care provided for my mother. Staff are attentive and caring. Rooms bright and facilities welcoming. Good food, standard of care and excellent range of activities. Would highly recommend.
03 April 2025
Always welcoming and friendly at Ponteland Manor. Staff work hard and are very informative and helpful. One member of staff always makes time to discuss Grandfather's updates while also running and managing a fantastic care home.
30 January 2025
My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The staff are all so very kind, caring, compassionate and respectful. They treat Mum with great dignity and they really do care about her. They are all so professional and I feel totally confident in her management. Her room is beautiful and she is very happy and comfortable. There are so many wonderful activities that she can join in with and there is always something interesting happening. The home is so well managed and I would recommend it wholeheartedly.
14 June 2024
It means the absolute world to know that our family member is so well cared for - the staff are genuinely all so wonderful and really go the extra mile. Ponteland Manor is always absolutely spotless and so well maintained - there's a really lovely atmosphere there which makes visiting a real joy.
16 May 2024
My mother is a long-serving resident. Over the years her care has been consistently good with real care being shown to her. The home communicates clearly and promptly and are very open about my mother's situation.
13 May 2024
The home is a clean pleasant environment and the residents appear well cared for and content. Individual tooms are attractive and well presented allowing residents to have personal items which provide a link with their home. Activities take place in communal areas so that a sense of purpose exists, and life is interesting. More important however is that there is excellent staff who display kindness, friendliness and efficiency. The residents despite their varied conditions seem to be making the most of their remaining years. The carers are unfailingly cheerful and helpful. The manager is efficient, hardworking, approachable and thoughtful. Full marks!
03 May 2024
I would like to thank the staff at Ponteland Manor for the exemplary care they gave to my stepfather. He was there for five weeks of respite, during which time his behaviour became increasingly challenging. This was managed with extreme compassion and sensitivity by all members of staff and regular, open and honest communication was maintained with the family. Difficult decisions were required regarding his future care, but the manager and her team were invaluable in assisting with the process and supporting me and my mother. There is a friendly and welcoming feel to the home and the commitment and dedication of the staff is evident everywhere. Thank you!
12 April 2024
Outstanding care for my mother. Fantastic range of daily activities. Great range of tasty food. Very caring committed staff. All medical needs met. Inviting and welcoming environment. Supportive and pro-active management, especially the manager.
04 January 2024
My mother has been a resident for about 18 months now. She has become frailer during that time and now prefers to stay in bed. The staff have ensured that she has an appropriate mattress to ensure she is comfortable and negate the risk of bedsores. She has difficulty eating due to the tremors she suffers from but does not yet wish to be fed. Staff cut her food up for her but sometimes it is in too large chunks and drier meals are difficult for her, sauces help to make it easier for her to eat things. In general, staff are very good, as with any organisation some are even better than others at spotting things that are helpful, for example putting her hearing aids in the morning. Overall, we are very pleased with the care she receives.
12 December 2023
I couldn’t rate Ponteland Manor highly enough. The level of care and consideration shown is second to none and the staff and wonderful with all of the residents. It means the world to know our loved one is so well looked after.
11 December 2023
Parents seem to be settling in well. A few issues are now resolved which is down to parents accepting things and home getting used to their needs. Plenty of activities for them if they wish to attend. Food is good, Dad particularly likes it. Overall good care.
11 December 2023
My wife has been in Ponteland Manor since August 23 and despite it having been a very difficult decision to place her in a nursing home I have seen a level of care which has touched me, the staff treat her with dignity and respect making the decision to place her in Ponteland easier for me knowing she is being cared for.
10 December 2023
Great home, staff are always friendly and happy to answer any questions, there is always a wide range of activities for residents and themes throughout the year. I would definitely recommend Ponteland Manor to anyone looking for a home.
17 November 2023
We found all of the staff to be very friendly and helpful. Moving my father into the care home was a very smooth process, thanks to all of the staff. My father is very happy with the facilities and people there. He has facilities and people there. He has settled in quickly and comfortably.
14 November 2023
The staff are excellent. Management is excellent as well. They have helped in every way possible. Thank you.
07 November 2023
My mother went into care originally for 2 weeks of respite. We decided to make this permanent as we were delighted with the care my mother was receiving. All staff are considerate, friendly and caring. The manager is excellent and has found solutions to any issues without a problem. We are very happy and my mother, more importantly, is. She is well-fed, occupied with various activities and very well cared for.
06 November 2023
Always a welcome from my aunt. It seems a community of entertainment i.e. Elvis, petting pony, bingo and occasional coffee at the local club. I like the mix of activities and one-to-one time where staff will spend time with residents. My family have regular contact.
Latest Reviews for Ponteland Manor
14 April 2025
Friendly, happy and caring staff. The home is very comfortable bright and cheery. Great entertainment and the staff try every way possible to get my husband involved! My husband has taken time to settle in but he now feels a lot happier and comfortable with the surroundings.
14 April 2025
Mam has been a resident at Ponteland Manor since Oct 24. She settled well being made very welcome by Manager, all the staff & residents. Just after her move she was diagnosed with Alzheimer's. The staff have all been fantastic with not only Mam but also the family, coming to terms with and understanding the illness. They have shown such patience and empathy at all times, even when mams illness has proved to be very challenging and difficult., The care staff look after residents as if they were family, it is so reassuring to know your loved ones is being cared for and looked after by a team who truly care. The activities team are also brilliant, they take the time to get to know each resident individually and also their capabilities, encouraging them daily to take part and participate in their extensive daily program. There is a lovely atmosphere, and everyone including senior staff (who are all lovely) make time to chat/update/reassure you when visiting.
11 April 2025
My mam has been living at Ponteland Manor for 3 years now & I am happy with the care she receives,it's the little touches that make such a difference , staff making time to stop for a chat or showing an interest in her craftwork.The links to the community are great , even I enjoy the group trips to the social club where it's nice to meet Mam's friends & have a coffee with them.Because of reduced mobility it's great that mam has access to a brilliant hairdresser & podiatrist.
10 April 2025
Very happy with the care provided for my mother. Staff are attentive and caring. Rooms bright and facilities welcoming. Good food, standard of care and excellent range of activities. Would highly recommend.
03 April 2025
Always welcoming and friendly at Ponteland Manor. Staff work hard and are very informative and helpful. One member of staff always makes time to discuss Grandfather's updates while also running and managing a fantastic care home.
30 January 2025
My mum has been a resident at Ponteland Manor since September 2022. We are absolutely delighted with the outstanding care she receives. The staff are all so very kind, caring, compassionate and respectful. They treat Mum with great dignity and they really do care about her. They are all so professional and I feel totally confident in her management. Her room is beautiful and she is very happy and comfortable. There are so many wonderful activities that she can join in with and there is always something interesting happening. The home is so well managed and I would recommend it wholeheartedly.
14 June 2024
It means the absolute world to know that our family member is so well cared for - the staff are genuinely all so wonderful and really go the extra mile. Ponteland Manor is always absolutely spotless and so well maintained - there's a really lovely atmosphere there which makes visiting a real joy.
16 May 2024
My mother is a long-serving resident. Over the years her care has been consistently good with real care being shown to her. The home communicates clearly and promptly and are very open about my mother's situation.
13 May 2024
The home is a clean pleasant environment and the residents appear well cared for and content. Individual tooms are attractive and well presented allowing residents to have personal items which provide a link with their home. Activities take place in communal areas so that a sense of purpose exists, and life is interesting. More important however is that there is excellent staff who display kindness, friendliness and efficiency. The residents despite their varied conditions seem to be making the most of their remaining years. The carers are unfailingly cheerful and helpful. The manager is efficient, hardworking, approachable and thoughtful. Full marks!
03 May 2024
I would like to thank the staff at Ponteland Manor for the exemplary care they gave to my stepfather. He was there for five weeks of respite, during which time his behaviour became increasingly challenging. This was managed with extreme compassion and sensitivity by all members of staff and regular, open and honest communication was maintained with the family. Difficult decisions were required regarding his future care, but the manager and her team were invaluable in assisting with the process and supporting me and my mother. There is a friendly and welcoming feel to the home and the commitment and dedication of the staff is evident everywhere. Thank you!
12 April 2024
Outstanding care for my mother. Fantastic range of daily activities. Great range of tasty food. Very caring committed staff. All medical needs met. Inviting and welcoming environment. Supportive and pro-active management, especially the manager.
04 January 2024
My mother has been a resident for about 18 months now. She has become frailer during that time and now prefers to stay in bed. The staff have ensured that she has an appropriate mattress to ensure she is comfortable and negate the risk of bedsores. She has difficulty eating due to the tremors she suffers from but does not yet wish to be fed. Staff cut her food up for her but sometimes it is in too large chunks and drier meals are difficult for her, sauces help to make it easier for her to eat things. In general, staff are very good, as with any organisation some are even better than others at spotting things that are helpful, for example putting her hearing aids in the morning. Overall, we are very pleased with the care she receives.
12 December 2023
I couldn’t rate Ponteland Manor highly enough. The level of care and consideration shown is second to none and the staff and wonderful with all of the residents. It means the world to know our loved one is so well looked after.
11 December 2023
Parents seem to be settling in well. A few issues are now resolved which is down to parents accepting things and home getting used to their needs. Plenty of activities for them if they wish to attend. Food is good, Dad particularly likes it. Overall good care.
11 December 2023
My wife has been in Ponteland Manor since August 23 and despite it having been a very difficult decision to place her in a nursing home I have seen a level of care which has touched me, the staff treat her with dignity and respect making the decision to place her in Ponteland easier for me knowing she is being cared for.
10 December 2023
Great home, staff are always friendly and happy to answer any questions, there is always a wide range of activities for residents and themes throughout the year. I would definitely recommend Ponteland Manor to anyone looking for a home.
17 November 2023
We found all of the staff to be very friendly and helpful. Moving my father into the care home was a very smooth process, thanks to all of the staff. My father is very happy with the facilities and people there. He has facilities and people there. He has settled in quickly and comfortably.
14 November 2023
The staff are excellent. Management is excellent as well. They have helped in every way possible. Thank you.
07 November 2023
My mother went into care originally for 2 weeks of respite. We decided to make this permanent as we were delighted with the care my mother was receiving. All staff are considerate, friendly and caring. The manager is excellent and has found solutions to any issues without a problem. We are very happy and my mother, more importantly, is. She is well-fed, occupied with various activities and very well cared for.
06 November 2023
Always a welcome from my aunt. It seems a community of entertainment i.e. Elvis, petting pony, bingo and occasional coffee at the local club. I like the mix of activities and one-to-one time where staff will spend time with residents. My family have regular contact.