Submit a Review for Dene Grange Care Home
Dene Road, Hexham, NE46 1HW
View Full Details of Dene Grange Care HomeLatest Reviews for Dene Grange Care Home
28 January 2025
Great care and support, very clean and the staff polite and very helpful to my old friend. All had been taken out to the carol service up in Hoxham at Xmas. Good value for the money. Well done Dene Grange Care Home.
17 January 2025
Very welcoming, clean and well-kept environment. The staff are very friendly, professional and caring. Management is always approachable and helpful. As a family, we are very happy with the care and compassion shown.
17 December 2024
My mam who has dementia moved into Dene Grange a couple of months ago from another care home. The move was seamless and she settled in straight away. We are very happy with the care at Dene Grange and the leadership provided by the Manager. The team have an excellent understanding of my mam's needs and provide a welcoming, warm, friendly, happy and caring home from home. Above all else the most important aspect when choosing a home for mam has been the staffs commitment to care and that is very plain to see. If you are having to make the very difficult decision for your loved one to go into care, look no further.
12 December 2024
Mom has been a resident at Dene Grange for nearly 2 years now and I'm so glad this was where I picked for Mom to have her twilight years. The staff are all so friendly and caring, activities and events keep them all entertained, Mom is challenging in lots of ways with her dementia but her carer especially finds the best way to approach Mom to make sure she keeps hygiene and medication as it should be. The management team are always ready to chat if you have any concerns or need reassurance, I struggle with visiting now as I'm in out if the area and run pubs so can't visit as often as I'd like, I never get made to feel like I'm letting Mom down. The manager will ring me and keep me informed of any changes or updates so I know what's going on day to day. All in all, Dene Grange is a family for your loved ones when you can't be there, don't hesitate in making it your choice
10 December 2024
My mother in law, settled in really well, the staff were very welcoming and took their time to find out what she liked to do and made sure she was happy. We were able to personalise her room and make it more familiar, taking in photos, bedding and some furniture. The staff are very friendly and there are activities to do as well as help to do things on a one to one basis.
21 November 2024
My partner has been a full time dementia resident for 5 weeks. She is in a new/refurbished wing. It's spotless and there's no odour that there seems to be in other homes I've visited. Her room is a decent size with WC etc. Food is very good and hot meal at lunch time and tea time. Sandwiches in the evening as well as mid-morning and mid-afternoon drinks and biscuits. Hair salon available but not been used yet by partner as she keeps refusing a trim! Sizeable lounge and a large tv which has a popular channel as well as usual channels. Cosy dining room too. Staff are very good and caring and seem to handle my sometimes moody and irritable partner with ease! There are activities but none attended by partner as yet. She's still in the settling in stage but I leave her when I visit knowing that she is safe, cared for and fed. I take her into town some days which boosts her mood as she remembers there are shops to spend money in. I'd recommend Dene Grange to anyone thinking of going there for a short stay or full time placement.
16 August 2024
This review is for the families who have to for various reasons place their loved ones family or friends in a safe, professional and caring environment when we are unable to do this for them. Please have no fear Dene Grange Care Home tick every one of these boxes as outstanding. I was welcomed reassured and supported all the way in handing my sister to them. She is happy and safe and is being nurtured and cared for. Thank you.
31 July 2024
I cannot speak too highly enough of the care my husband is receiving at Dene Grange. My husband was moved from a home in Newcastle where the care and treatment was a disgrace. He has settled well more responsive and much calmer. Personal hygiene is carried out with dignity, and laundry is attended to promptly and I always find him clean and respectable. Obviously, his world has been turned upside down. However, he is now in a safe place. In my opinion, management and staff looking after him care about the residents it's not just a job. They genuinely want to do as much as possible to help those who unfortunately cannot look after themselves.
24 July 2024
My husband has been in Dene Grange for 10 months now and I am extremely happy with his care. As I live quite a distance from Hexham I can only visit once a week so I rely on the staff to ensure he is content, they have not failed me or him. As well as excellent personal and medical care Dene Grange fundraises to provide a wide range of activities to keep the residents entertained and when I visit there is always a happy friendly atmosphere.
16 October 2023
We found Dene Grange Care Home to be a good place for our mam to be cared for. The staff were wonderful. Very caring, friendly and supportive. They were very good in our mum's final weeks and showed great support to family members, especially our dad, who visited every day. The staff were very attentive to Mam and spoke to her kindly. The manager was very helpful and caring.
14 June 2023
My mam has only been in this care home for the last three months and she has settled really well thanks to the care of the staff. Visiting is easy, and we are welcome anytime we want to go and see Mam. The staff are very polite and welcoming. She is always well-presented, clean and happy and seems very well cared for. She regularly participates in activities with other residents which I get to see as they are often on their social media pages. I would recommend this care home.
18 April 2023
My husband has only been in the home for three weeks, the staff have been very helpful and are very kind and caring.
10 January 2023
My Dad has been in the care home for the last 6 months and they have taken great care of him. He is well looked after, the care he receives is fantastic and I would recommend this care home to any member of my family.
22 November 2022
Social Services recommended Dene Grange for the care that Dad needed. I can honestly say it was the best decision under the circumstances. The care Dad receives is amazing, and the staff are good in all respects. They kept us up to date with Dad as we do not live locally. The activities that Dene Grange does with the residents are very good. Dad's 80th birthday was celebrated amazingly. Staff excellent in all that they do.
22 November 2022
Dad has been at Dene Grange for well over a year now. He was helped to settle in by the staff very well. Visiting is easy, and we are welcome anytime we want to go and see Dad. He is always well cared for and is clean, well-presented and happy. Dad's care and medical needs are well met, and there is a good liaison between the home and his GP/specialist. He takes part in activities with other residents, and we get to see those through a Facebook page. The number of staff and residents are just right to make sure care needs are met and the service is personal.
21 November 2022
When I visit Aunty, the staff are always very polite and helpful. The staff are very good with her, sit with her and try to get her to do things. She always seems happy when I visit.
21 November 2022
As far as I am concerned, we are so happy with his stay at Dene Grange. The staff have been wonderful, caring and informative to me, which is essential. His well-being is at the top of the agenda for me and the family. He seems to enjoy more of his activities and his life at Dene Grange. His safety is important, and I am informed regularly of any accident and its outcome and care results. Photos sent to me are also vital to our far-away families. Thank you all.
21 November 2022
Mum has been a permanent resident in Dene Grange Care Home since January 2022, though was also a resident from March to November 2021. She has dementia and has had her ups and downs with the condition during October. Thankfully she is having a generally good period at present. These changes are all part of her advancing condition and the staff in the home, who know her well, care for her with the utmost patience and often with genuine affection. Mum will outwardly state that she is "happy" which is so reassuring to hear.
21 August 2022
Mum moved into Dene Grange Care Home a few weeks ago, and since the first day, the staff have been amazing with her. Her Dementia meant mum was easily confused and unsure of her new surroundings, the staff took time to care for and look after her and reassure her she was safe and "at home". Her room is lovely and they do welcome all their residents to bring personal belongings to help settle them in. She is treated with respect and compassion and nothing seems to be too much trouble. I would recommend Dene Grange Care Home to anyone.
29 May 2022
When Dad arrived at Dene Grange he had had a very difficult few months. My sisters and I were very anxious about his future. From day one, the staff constantly reassured us and their care for Dad has been outstanding. His needs are very complex and his behaviour can be challenging. Everyone has taken the time to gain his trust and treat him with dignity and empathy. He is settled and comfortable and any problems have been sorted out immediately. We would recommend Dene Grange as a first-class care home.
Latest Reviews for Dene Grange Care Home
28 January 2025
Great care and support, very clean and the staff polite and very helpful to my old friend. All had been taken out to the carol service up in Hoxham at Xmas. Good value for the money. Well done Dene Grange Care Home.
17 January 2025
Very welcoming, clean and well-kept environment. The staff are very friendly, professional and caring. Management is always approachable and helpful. As a family, we are very happy with the care and compassion shown.
17 December 2024
My mam who has dementia moved into Dene Grange a couple of months ago from another care home. The move was seamless and she settled in straight away. We are very happy with the care at Dene Grange and the leadership provided by the Manager. The team have an excellent understanding of my mam's needs and provide a welcoming, warm, friendly, happy and caring home from home. Above all else the most important aspect when choosing a home for mam has been the staffs commitment to care and that is very plain to see. If you are having to make the very difficult decision for your loved one to go into care, look no further.
12 December 2024
Mom has been a resident at Dene Grange for nearly 2 years now and I'm so glad this was where I picked for Mom to have her twilight years. The staff are all so friendly and caring, activities and events keep them all entertained, Mom is challenging in lots of ways with her dementia but her carer especially finds the best way to approach Mom to make sure she keeps hygiene and medication as it should be. The management team are always ready to chat if you have any concerns or need reassurance, I struggle with visiting now as I'm in out if the area and run pubs so can't visit as often as I'd like, I never get made to feel like I'm letting Mom down. The manager will ring me and keep me informed of any changes or updates so I know what's going on day to day. All in all, Dene Grange is a family for your loved ones when you can't be there, don't hesitate in making it your choice
10 December 2024
My mother in law, settled in really well, the staff were very welcoming and took their time to find out what she liked to do and made sure she was happy. We were able to personalise her room and make it more familiar, taking in photos, bedding and some furniture. The staff are very friendly and there are activities to do as well as help to do things on a one to one basis.
21 November 2024
My partner has been a full time dementia resident for 5 weeks. She is in a new/refurbished wing. It's spotless and there's no odour that there seems to be in other homes I've visited. Her room is a decent size with WC etc. Food is very good and hot meal at lunch time and tea time. Sandwiches in the evening as well as mid-morning and mid-afternoon drinks and biscuits. Hair salon available but not been used yet by partner as she keeps refusing a trim! Sizeable lounge and a large tv which has a popular channel as well as usual channels. Cosy dining room too. Staff are very good and caring and seem to handle my sometimes moody and irritable partner with ease! There are activities but none attended by partner as yet. She's still in the settling in stage but I leave her when I visit knowing that she is safe, cared for and fed. I take her into town some days which boosts her mood as she remembers there are shops to spend money in. I'd recommend Dene Grange to anyone thinking of going there for a short stay or full time placement.
16 August 2024
This review is for the families who have to for various reasons place their loved ones family or friends in a safe, professional and caring environment when we are unable to do this for them. Please have no fear Dene Grange Care Home tick every one of these boxes as outstanding. I was welcomed reassured and supported all the way in handing my sister to them. She is happy and safe and is being nurtured and cared for. Thank you.
31 July 2024
I cannot speak too highly enough of the care my husband is receiving at Dene Grange. My husband was moved from a home in Newcastle where the care and treatment was a disgrace. He has settled well more responsive and much calmer. Personal hygiene is carried out with dignity, and laundry is attended to promptly and I always find him clean and respectable. Obviously, his world has been turned upside down. However, he is now in a safe place. In my opinion, management and staff looking after him care about the residents it's not just a job. They genuinely want to do as much as possible to help those who unfortunately cannot look after themselves.
24 July 2024
My husband has been in Dene Grange for 10 months now and I am extremely happy with his care. As I live quite a distance from Hexham I can only visit once a week so I rely on the staff to ensure he is content, they have not failed me or him. As well as excellent personal and medical care Dene Grange fundraises to provide a wide range of activities to keep the residents entertained and when I visit there is always a happy friendly atmosphere.
16 October 2023
We found Dene Grange Care Home to be a good place for our mam to be cared for. The staff were wonderful. Very caring, friendly and supportive. They were very good in our mum's final weeks and showed great support to family members, especially our dad, who visited every day. The staff were very attentive to Mam and spoke to her kindly. The manager was very helpful and caring.
14 June 2023
My mam has only been in this care home for the last three months and she has settled really well thanks to the care of the staff. Visiting is easy, and we are welcome anytime we want to go and see Mam. The staff are very polite and welcoming. She is always well-presented, clean and happy and seems very well cared for. She regularly participates in activities with other residents which I get to see as they are often on their social media pages. I would recommend this care home.
18 April 2023
My husband has only been in the home for three weeks, the staff have been very helpful and are very kind and caring.
10 January 2023
My Dad has been in the care home for the last 6 months and they have taken great care of him. He is well looked after, the care he receives is fantastic and I would recommend this care home to any member of my family.
22 November 2022
Social Services recommended Dene Grange for the care that Dad needed. I can honestly say it was the best decision under the circumstances. The care Dad receives is amazing, and the staff are good in all respects. They kept us up to date with Dad as we do not live locally. The activities that Dene Grange does with the residents are very good. Dad's 80th birthday was celebrated amazingly. Staff excellent in all that they do.
22 November 2022
Dad has been at Dene Grange for well over a year now. He was helped to settle in by the staff very well. Visiting is easy, and we are welcome anytime we want to go and see Dad. He is always well cared for and is clean, well-presented and happy. Dad's care and medical needs are well met, and there is a good liaison between the home and his GP/specialist. He takes part in activities with other residents, and we get to see those through a Facebook page. The number of staff and residents are just right to make sure care needs are met and the service is personal.
21 November 2022
When I visit Aunty, the staff are always very polite and helpful. The staff are very good with her, sit with her and try to get her to do things. She always seems happy when I visit.
21 November 2022
As far as I am concerned, we are so happy with his stay at Dene Grange. The staff have been wonderful, caring and informative to me, which is essential. His well-being is at the top of the agenda for me and the family. He seems to enjoy more of his activities and his life at Dene Grange. His safety is important, and I am informed regularly of any accident and its outcome and care results. Photos sent to me are also vital to our far-away families. Thank you all.
21 November 2022
Mum has been a permanent resident in Dene Grange Care Home since January 2022, though was also a resident from March to November 2021. She has dementia and has had her ups and downs with the condition during October. Thankfully she is having a generally good period at present. These changes are all part of her advancing condition and the staff in the home, who know her well, care for her with the utmost patience and often with genuine affection. Mum will outwardly state that she is "happy" which is so reassuring to hear.
21 August 2022
Mum moved into Dene Grange Care Home a few weeks ago, and since the first day, the staff have been amazing with her. Her Dementia meant mum was easily confused and unsure of her new surroundings, the staff took time to care for and look after her and reassure her she was safe and "at home". Her room is lovely and they do welcome all their residents to bring personal belongings to help settle them in. She is treated with respect and compassion and nothing seems to be too much trouble. I would recommend Dene Grange Care Home to anyone.
29 May 2022
When Dad arrived at Dene Grange he had had a very difficult few months. My sisters and I were very anxious about his future. From day one, the staff constantly reassured us and their care for Dad has been outstanding. His needs are very complex and his behaviour can be challenging. Everyone has taken the time to gain his trust and treat him with dignity and empathy. He is settled and comfortable and any problems have been sorted out immediately. We would recommend Dene Grange as a first-class care home.