Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Cwm Celyn Nursing Home

stars
stars 29 June 2023
Son has been a service user for 14 years, over this period we have all been treated with respect. Any issues have been resolved in a timely manner. On every visit, we have been made very welcome by all staff.
Review from Gareth P (Stepfather of Resident/Service User)
stars
stars 22 June 2023
My cousin has been a resident at Cwm Celyn Nursing Home for a number of years. I have always found his care to be exemplary. I am kept informed of his physical and mental well-being and of any concerns. He is encouraged to participate in activities and take him to lay flowers on his parent's graves regularly (which is important to him). He enjoys trips to the theatre and holidays. He is always well-presented. The staff are always welcoming and friendly. I am completely happy with the care given to my cousin.
Review from Cynthia O (Cousin of Resident/Service User)
stars
stars 19 February 2021
My uncle was admitted to the home at the start of the Covid pandemic. I have been unable to provide comments and feedback on some of the questions due to not being able to enter the home. I can honestly say the communication I have had with the staff at Cwm Celyn has been amazing, feels like a family orientated service. They have kept me informed and are always friendly, informative, helpful and kind. I feel my uncle is receiving the best care. Thank you so much.
Review from Julie C (Niece of Resident/Service User)