Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
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Treated with Dignity stars
Food & Drink stars
Staff stars
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Safety / Security stars
Rooms stars
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Latest Reviews for Maes-y-dderwen

stars
stars 25 July 2019
The home is lovely and clean and the garden area is lovely for residents to sit in. They are currently working on the main communal area and the OT team have brilliant ideas on helping to make it home. My nephew enjoys being there and he has good relationships with some other residents which is nice to hear. The Manager is kind and caring and he has a good team working with him. The nurses are always there to help and will go out of their way to make sure you are heard and things are put in place to better the home. The administrator (I am sorry, I am not sure of her name) is always helpful when I call and has a lovely manner always polite and happy to help. There is nothing that they won't do to help you and that is good especially as they are looking after vulnerable people.
Review from Jan D (Ex Family Member)