Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Queen's House

stars
stars 11 December 2023
The care home itself and all its staff look after my mum very well and as a family we are pleased that my mum is at Queens House. All facets of QME seem very acceptable, her room is always nice, clean and tidy and Mum enjoys the food and her regular cups of tea.
Review from Graham H (Son of Resident/Service User)
stars
stars 07 December 2023
My sister has settled into Queen's House very well and appears quite content. A family friend takes her out in the car twice a week, weather permitting, which provides some real change to the daily routine. Overall, it is working very well.
Review from J B (Brother of Resident/Service User)
stars
stars 28 February 2023
On behalf of our mother and all her family, please accept these few words of gratitude as our token of appreciation to all the wonderful staff members at Queens House who have made mum's life so enjoyable and who provided her with such a wonderful 90th birthday party last week. She is as happy as she has been for many years and this is a testimony to you all. We are truly blessed to have such a quality care home in Kelso. Thank you.
Review from Ian A (Son of Resident/Service User)
stars
stars 28 February 2023
We have been very impressed with Queens House and the level of service and support received. Mother is very happy and has settled in extremely well; she loves the interaction with all the staff, who are very engaging and friendly. Communications are good and timely, so the family feel well connected to the service.
Review from Angus A (Son of Resident/Service User)
stars
stars 12 August 2022
My Mum is very well looked after by the staff. Regular updates given on her care, and I can speak to anyone if I need to. Very good communication over Covid, and I was able to visit Mum for the majority of the time, Newsletters are very useful.
Review from L R (Daughter of Resident/Service User)