Submit a Review for Allanbank Care Home
Bankend Road, Dumfries, DG1 4AN
View Full Details of Allanbank Care HomeLatest Reviews for Allanbank Care Home
31 January 2025
We have nothing but praise for the management of Allanbank Care Home and for the staff in Glensone unit especially the dedicated, caring and compassionate care towards my husband. They certainly keep his spirits up. Thank you for going above and beyond to ensure his well-being and safety. Food is good but he says some days not so good. He would love to be able to play dominoes. We thank you.
23 January 2025
My mum was physically not well at all during December 2024 and had a knock-on effect on her normal presentation. She was irritable and not appreciative of the support offered. Despite staff feeling unwell themselves they tried their best to show Mum patience and understanding and they reassured me that they were not taking things personally.
23 January 2025
I have always experienced very kind and knowledgeable advice and guidance from the staff team. They are there for the service users at all stages of illness and offer the best care and treatment. Highly recommend this care home to family, friends and service users.
09 September 2024
I wish to convey my heartfelt thanks to all the staff in Kier Unit where my friend was a resident for approximately 18 months. The unit was very clean and comfortable and the meals appeared to be very good with a great choice for residents. The activities team was very good at providing entertainment and as my friend was one of the younger residents he enjoyed this very much and was happy to participate when he could. Generally, the carers were very caring and professional and any minor issues that I raised were dealt with promptly, professionally, and resolved satisfactorily. During the last couple of weeks before my friend's passing the staff were exceptional and we as a family could not have asked for better care. I would like to thank all staff on behalf of the family our grateful thanks. I would certainly recommend this Care Home to anyone.
03 September 2024
The staff are all very nice and have a nice friendly approach to all the residents. There are regular activities to join in. There are also outdoor trips which are greatly liked by everyone who goes. The food is very good and varied. The management is very good and friendly.
10 July 2024
Mum suffered from dementia and other health issues. She moved into Allanbank last November after a hospital stay as it was no longer safe for her to go back home. Thanks to the lovely caring staff in Glensone Ward they treated her with respect and kindness and made her days enjoyable and she settled in after a couple of weeks. Unfortunately Mum took a turn for the worse recently and the staff went above and beyond to care for Mum in her final weeks/days of life every person pulled together as a team to make sure Mum was well looked after comfortable and pain-free right up until she passed away. The staff are very special people and will never be able to thank them enough.
10 July 2024
My mum was admitted to Allanbank a couple of months ago and I cannot fault the care she has received. The staff are very friendly and attentive. Her needs are cared for and she is happy and settled. Communication is great between staff and the family. There are activities on most days and even though Mum can't do much for herself they always try and include her.
26 June 2024
My mum has been a resident at Allanbank Care Home for nearly 3 years. In that time she has been very happy and well looked after. The management and staff are excellent with her care and dignity. The staff on her unit are very settled and this helps us to build a relationship with them. Overall excellent care.
12 March 2024
When the senior and experienced staff are on duty, it is very noticeable and the standard of care is excellent. It would be good if all staff wore name badges. My husband has only been a resident since January 3rd, 2024 and sometimes the less experienced staff have not given him enough fluids. Has been dealt with to my satisfaction.
23 November 2023
Delighted with the support to introduce my uncle to the home. Food is all freshly prepared and caters to his choices, is clean and very individualized to him. So far our experience is this is very person-centered.
20 September 2023
My father entered Allanbank Care Home in June 2023. The staff were very friendly and supportive of my father and family helping to settle Dad in his new surroundings. They make sure that he goes along to the day room for most of the day and is not left isolated in his room. He is kept clean and tidy at all times. The staff take the time to keep him mobile.
17 August 2023
Sister is happy at Allanbank, can be a bit stubborn to get involved, likes going swimming, happy to sit about, which you have to prompt her to do things, activities are quite a few, although she does get out with her sister quite a lot. Just feel with her being youngish and the others in her unit being older, it must be a bit of a long day, although she gets on with everyone. My only issue is the laundry, as her clothes don't seem to be returned.
15 August 2023
Staff warm and welcoming when visiting. Food choice excellent. Warm environment and small units. Flexible approach to residents needs.
15 August 2023
My mother has not been a resident for long but my overall opinion is very positive. The staff are kind and caring and very professional but it is clear they are understaffed. My mother is well cared for and reasonably happy.
10 August 2023
All staff and management are working together as a team. I have noticed there is sometimes only one member of staff on to look after eight residents, which is a lot to see too. Overall. they give good support and encouragement. There is a wide variety of food and of a great standard.
10 August 2023
Initial experience good but my mother has only been in six weeks. She enjoys the food and staff are excellent.
16 July 2023
My 90-year-old mum moved here from hospital after some transient ischaemic attacks had left her very debilitated with high dependency. The staff have made a tremendous effort to meet all her many care needs and to get to know her. Two staff members and their team have been a tremendous support during this journey for Mum and the whole family. Mum is improving slowly and after six weeks is attempting to speak a little. One of the first sentences we could make out was “They are very kind” referring to her Allanbank carers. I think that says it all!
11 July 2023
I’m very happy with the care that my dad receives at Allanbank Care Home. After a “settling in” period he is integrating very well with the staff and other residents. The staff are very friendly, always have time for a chat with dad and are very attentive to his needs. Dad has enjoyed trips out and is taken swimming every week which he enjoys immensely and has been very beneficial to his general well-being. The staff also provide activities for the residents such as dominos, karaoke, music sessions and arts and crafts. Any issues that have arisen have been dealt with in a timely manner and resolved satisfactorily. I would have no hesitation in recommending Allanbank to anyone looking for a place for their loved one where they would be treated with kindness, dignity and respect.
05 July 2023
I'm very happy with the care Mum receives at Allanbank. She is treated with kindness by all staff members. Usually, I only visit at weekends and sometimes there is only one care worker in the unit which isn't ideal. Mum managed to get out of the care home twice but since then a notice has been put on the external door to remind people to make sure it's closed properly. There are lots of activities for residents Mum is taken swimming weekly.
20 June 2023
My wife was admitted to Allanbank eighteen months ago, six and a half years after she was diagnosed with dementia. She immediately settled in the home and never mentioned coming home. I have found the staff very caring, my wife thinks she is in there to help and asks other residents how they are and if she can help them. She takes part in numerous activities provided and has been on trips away from the home. The staff have always made me feel welcome and kept me informed on how my wife is doing. The home is very clean and well maintained.
Latest Reviews for Allanbank Care Home
31 January 2025
We have nothing but praise for the management of Allanbank Care Home and for the staff in Glensone unit especially the dedicated, caring and compassionate care towards my husband. They certainly keep his spirits up. Thank you for going above and beyond to ensure his well-being and safety. Food is good but he says some days not so good. He would love to be able to play dominoes. We thank you.
23 January 2025
My mum was physically not well at all during December 2024 and had a knock-on effect on her normal presentation. She was irritable and not appreciative of the support offered. Despite staff feeling unwell themselves they tried their best to show Mum patience and understanding and they reassured me that they were not taking things personally.
23 January 2025
I have always experienced very kind and knowledgeable advice and guidance from the staff team. They are there for the service users at all stages of illness and offer the best care and treatment. Highly recommend this care home to family, friends and service users.
09 September 2024
I wish to convey my heartfelt thanks to all the staff in Kier Unit where my friend was a resident for approximately 18 months. The unit was very clean and comfortable and the meals appeared to be very good with a great choice for residents. The activities team was very good at providing entertainment and as my friend was one of the younger residents he enjoyed this very much and was happy to participate when he could. Generally, the carers were very caring and professional and any minor issues that I raised were dealt with promptly, professionally, and resolved satisfactorily. During the last couple of weeks before my friend's passing the staff were exceptional and we as a family could not have asked for better care. I would like to thank all staff on behalf of the family our grateful thanks. I would certainly recommend this Care Home to anyone.
03 September 2024
The staff are all very nice and have a nice friendly approach to all the residents. There are regular activities to join in. There are also outdoor trips which are greatly liked by everyone who goes. The food is very good and varied. The management is very good and friendly.
10 July 2024
Mum suffered from dementia and other health issues. She moved into Allanbank last November after a hospital stay as it was no longer safe for her to go back home. Thanks to the lovely caring staff in Glensone Ward they treated her with respect and kindness and made her days enjoyable and she settled in after a couple of weeks. Unfortunately Mum took a turn for the worse recently and the staff went above and beyond to care for Mum in her final weeks/days of life every person pulled together as a team to make sure Mum was well looked after comfortable and pain-free right up until she passed away. The staff are very special people and will never be able to thank them enough.
10 July 2024
My mum was admitted to Allanbank a couple of months ago and I cannot fault the care she has received. The staff are very friendly and attentive. Her needs are cared for and she is happy and settled. Communication is great between staff and the family. There are activities on most days and even though Mum can't do much for herself they always try and include her.
26 June 2024
My mum has been a resident at Allanbank Care Home for nearly 3 years. In that time she has been very happy and well looked after. The management and staff are excellent with her care and dignity. The staff on her unit are very settled and this helps us to build a relationship with them. Overall excellent care.
12 March 2024
When the senior and experienced staff are on duty, it is very noticeable and the standard of care is excellent. It would be good if all staff wore name badges. My husband has only been a resident since January 3rd, 2024 and sometimes the less experienced staff have not given him enough fluids. Has been dealt with to my satisfaction.
23 November 2023
Delighted with the support to introduce my uncle to the home. Food is all freshly prepared and caters to his choices, is clean and very individualized to him. So far our experience is this is very person-centered.
20 September 2023
My father entered Allanbank Care Home in June 2023. The staff were very friendly and supportive of my father and family helping to settle Dad in his new surroundings. They make sure that he goes along to the day room for most of the day and is not left isolated in his room. He is kept clean and tidy at all times. The staff take the time to keep him mobile.
17 August 2023
Sister is happy at Allanbank, can be a bit stubborn to get involved, likes going swimming, happy to sit about, which you have to prompt her to do things, activities are quite a few, although she does get out with her sister quite a lot. Just feel with her being youngish and the others in her unit being older, it must be a bit of a long day, although she gets on with everyone. My only issue is the laundry, as her clothes don't seem to be returned.
15 August 2023
Staff warm and welcoming when visiting. Food choice excellent. Warm environment and small units. Flexible approach to residents needs.
15 August 2023
My mother has not been a resident for long but my overall opinion is very positive. The staff are kind and caring and very professional but it is clear they are understaffed. My mother is well cared for and reasonably happy.
10 August 2023
All staff and management are working together as a team. I have noticed there is sometimes only one member of staff on to look after eight residents, which is a lot to see too. Overall. they give good support and encouragement. There is a wide variety of food and of a great standard.
10 August 2023
Initial experience good but my mother has only been in six weeks. She enjoys the food and staff are excellent.
16 July 2023
My 90-year-old mum moved here from hospital after some transient ischaemic attacks had left her very debilitated with high dependency. The staff have made a tremendous effort to meet all her many care needs and to get to know her. Two staff members and their team have been a tremendous support during this journey for Mum and the whole family. Mum is improving slowly and after six weeks is attempting to speak a little. One of the first sentences we could make out was “They are very kind” referring to her Allanbank carers. I think that says it all!
11 July 2023
I’m very happy with the care that my dad receives at Allanbank Care Home. After a “settling in” period he is integrating very well with the staff and other residents. The staff are very friendly, always have time for a chat with dad and are very attentive to his needs. Dad has enjoyed trips out and is taken swimming every week which he enjoys immensely and has been very beneficial to his general well-being. The staff also provide activities for the residents such as dominos, karaoke, music sessions and arts and crafts. Any issues that have arisen have been dealt with in a timely manner and resolved satisfactorily. I would have no hesitation in recommending Allanbank to anyone looking for a place for their loved one where they would be treated with kindness, dignity and respect.
05 July 2023
I'm very happy with the care Mum receives at Allanbank. She is treated with kindness by all staff members. Usually, I only visit at weekends and sometimes there is only one care worker in the unit which isn't ideal. Mum managed to get out of the care home twice but since then a notice has been put on the external door to remind people to make sure it's closed properly. There are lots of activities for residents Mum is taken swimming weekly.
20 June 2023
My wife was admitted to Allanbank eighteen months ago, six and a half years after she was diagnosed with dementia. She immediately settled in the home and never mentioned coming home. I have found the staff very caring, my wife thinks she is in there to help and asks other residents how they are and if she can help them. She takes part in numerous activities provided and has been on trips away from the home. The staff have always made me feel welcome and kept me informed on how my wife is doing. The home is very clean and well maintained.