Submit a Review for Auchtercrag Care Home / Auchmacoy Lodge
Commercial Road, Ellon, AB41 9BD
View Full Details of Auchtercrag Care Home / Auchmacoy LodgeLatest Reviews for Auchtercrag Care Home / Auchmacoy Lodge
20 March 2025
Mum has been a resident in Auchtercrag for nearly 2 years- and we have been very happy with the level and quality of care that she has received there. The staff have been very supportive and sympathetic to her needs and general wellbeing. Communication with the family has been prompt and very helpful. We have had no concerns regarding Mum's care throughout her stay.
03 September 2024
All Staff are very helpful and approachable and make family visiting very welcome. Mum is very well cared for. We are always updated about how Mum is doing. I know my mum is in safe hands. The food is amazing.
30 January 2024
We were all made very welcome when mum moved in. We feel the carers and staff have got to know her very well in a short space of time. She is well cared for and has settled in a friendly environment. All staff are very approachable. We are always informed of and updated about any health issues.
30 January 2024
Information about my husband is not volunteered when visiting. I have to try to find a person in charge, sometimes difficult and ask if I have concerns about his well-being. The carers are very friendly and presently the staffing seems to be more constant. However, the carers are not usually able to answer any concerns I might have. An example of this could be as to why he hasn't had special cream put on the dry skin on his face. I visit for 2 hours in the afternoon and am often frustrated, not being able to find the person in charge. They are often over at the main house rather than The Lodge. The lodge is an 8-bed unit, and when my husband was admitted in August 2022, I was told that the unit was autonomous with full staffing.
29 January 2024
Both my parents are being cared for in Auchtercrag, both with different needs in care, however, they are able with support to still be together as they wish whilst both having the individual care they require. The staff have shown a great deal of care to support them with their wishes and will go out of their way to support them in this. During their time in the home, both my parents have enjoyed and benefitted from joining in some of the activities that are provided, even returning to an old hobby thought forgotten.
29 January 2024
I feel now after 4 years of Mum being in care in Auchtercrag that I am truly happy with the care and well-being of Mum I have got to. Know the staff caring for Mum and my wishes for Mum are always carried out. Mum is always clean, tidy and beautiful as she always was before her illness. The food is very good and plentiful and there are always tea coffee biscuits and cakes. The activities in a care home are always very difficult to accommodate everyone but again that has improved immensely. I enjoy singing so I plan my visit to Mum on the day of the sing-along so I can join in I would have no hesitation now in recommending anyone who needs care to visit Auchtercrag.
19 January 2024
My mother has been in Auchtercrag for a few years now and overall has been well looked after. She is a bit of a loner due to the Covid pandemic and the staff have tried their hardest to include her in everything they do. They also keep me informed as to what is happening ie any little incident and that is appreciated so I can inform my siblings. Would recommend this home.
01 February 2023
My dad has been in Auchtercrag Care Home since May last year. The staff have been amazing, he is very well looked after, always clean and tidy every time I visit him. The staff are lovely, very friendly and will always keep me up to day with what he needs and how his health is. His room is spotless and his laundry is very well-washed and ironed. I am very happy with the care my dad gets at Auchtercrag, so happy he is in Auchtercrag.
02 September 2022
I am very happy with the care of my husband. Staff are always very happy and cheery.
02 September 2022
No complaints. Staff work really hard.
02 September 2022
Staff friendly and helpful and attend well to my father's needs.
02 September 2022
Mum has only been in the home a few weeks but so far her care has been exceptional. The staff are hard-working and on hand. I feel Mum's needs are being looked at and the care individual to her. Contact has also been good.
02 September 2022
Have only been at Auchtercrag for a short time. Management have been helpful.
02 September 2022
Both Mum and Dad are residents here. The staff make every effort to enable them to see each other and spend as much time together as possible even though they are in separate rooms and units. We are always greeted by the most friendly receptionist. How she remembers everyone's names and who their relatives are is astounding. Well done.
19 July 2022
We visit my father who is very well cared for in Auchtercrag. He is always neat and tidy, he is safe and secure and the staff are excellent, from being met at the door to going in to my father. My father is treated with dignity and respect and so are we as visitors. An excellent service throughout.
19 July 2022
Every time I come to visit my friend the staff are very friendly and very helpful. Always make sure my friend has everything she needs. I can't rate them high enough.
05 July 2022
I have found Auchtercrag to deliver wonderful care for my mum. Person-centred at all times. She loves the staff and over the months has gained trust with the staff. Food, laundry and domestic duties are done professionally.
05 July 2022
Overall, the care is satisfactory and the staff are friendly and caring. Good to receive details of activities which are held throughout the week. The bedrooms could do with a makeover.
28 June 2022
My Mum is well looked after always clean and tidy. The staff are very kind and gentle and they are always there for me as well. Mum enjoys the lovely food and the extras. There is always lots of activities for them to enjoy. Mum's room is always clean and tidy. I'm always kept up to date with her care.
02 February 2022
My mother has been a resident since Aug 21. She has settled in well. Staff friendly, attentive, and will always answer questions you may have. Home very clean. Rooms while small are adequate. Food is good and nutritious my mother has gained weight since arriving. Activities for residents could be more varied but currently being looked at now that Covid restrictions are lifting. Relatives quickly and well informed by e-mail with updates and other information.
Latest Reviews for Auchtercrag Care Home / Auchmacoy Lodge
20 March 2025
Mum has been a resident in Auchtercrag for nearly 2 years- and we have been very happy with the level and quality of care that she has received there. The staff have been very supportive and sympathetic to her needs and general wellbeing. Communication with the family has been prompt and very helpful. We have had no concerns regarding Mum's care throughout her stay.
03 September 2024
All Staff are very helpful and approachable and make family visiting very welcome. Mum is very well cared for. We are always updated about how Mum is doing. I know my mum is in safe hands. The food is amazing.
30 January 2024
We were all made very welcome when mum moved in. We feel the carers and staff have got to know her very well in a short space of time. She is well cared for and has settled in a friendly environment. All staff are very approachable. We are always informed of and updated about any health issues.
30 January 2024
Information about my husband is not volunteered when visiting. I have to try to find a person in charge, sometimes difficult and ask if I have concerns about his well-being. The carers are very friendly and presently the staffing seems to be more constant. However, the carers are not usually able to answer any concerns I might have. An example of this could be as to why he hasn't had special cream put on the dry skin on his face. I visit for 2 hours in the afternoon and am often frustrated, not being able to find the person in charge. They are often over at the main house rather than The Lodge. The lodge is an 8-bed unit, and when my husband was admitted in August 2022, I was told that the unit was autonomous with full staffing.
29 January 2024
Both my parents are being cared for in Auchtercrag, both with different needs in care, however, they are able with support to still be together as they wish whilst both having the individual care they require. The staff have shown a great deal of care to support them with their wishes and will go out of their way to support them in this. During their time in the home, both my parents have enjoyed and benefitted from joining in some of the activities that are provided, even returning to an old hobby thought forgotten.
29 January 2024
I feel now after 4 years of Mum being in care in Auchtercrag that I am truly happy with the care and well-being of Mum I have got to. Know the staff caring for Mum and my wishes for Mum are always carried out. Mum is always clean, tidy and beautiful as she always was before her illness. The food is very good and plentiful and there are always tea coffee biscuits and cakes. The activities in a care home are always very difficult to accommodate everyone but again that has improved immensely. I enjoy singing so I plan my visit to Mum on the day of the sing-along so I can join in I would have no hesitation now in recommending anyone who needs care to visit Auchtercrag.
19 January 2024
My mother has been in Auchtercrag for a few years now and overall has been well looked after. She is a bit of a loner due to the Covid pandemic and the staff have tried their hardest to include her in everything they do. They also keep me informed as to what is happening ie any little incident and that is appreciated so I can inform my siblings. Would recommend this home.
01 February 2023
My dad has been in Auchtercrag Care Home since May last year. The staff have been amazing, he is very well looked after, always clean and tidy every time I visit him. The staff are lovely, very friendly and will always keep me up to day with what he needs and how his health is. His room is spotless and his laundry is very well-washed and ironed. I am very happy with the care my dad gets at Auchtercrag, so happy he is in Auchtercrag.
02 September 2022
I am very happy with the care of my husband. Staff are always very happy and cheery.
02 September 2022
No complaints. Staff work really hard.
02 September 2022
Staff friendly and helpful and attend well to my father's needs.
02 September 2022
Mum has only been in the home a few weeks but so far her care has been exceptional. The staff are hard-working and on hand. I feel Mum's needs are being looked at and the care individual to her. Contact has also been good.
02 September 2022
Have only been at Auchtercrag for a short time. Management have been helpful.
02 September 2022
Both Mum and Dad are residents here. The staff make every effort to enable them to see each other and spend as much time together as possible even though they are in separate rooms and units. We are always greeted by the most friendly receptionist. How she remembers everyone's names and who their relatives are is astounding. Well done.
19 July 2022
We visit my father who is very well cared for in Auchtercrag. He is always neat and tidy, he is safe and secure and the staff are excellent, from being met at the door to going in to my father. My father is treated with dignity and respect and so are we as visitors. An excellent service throughout.
19 July 2022
Every time I come to visit my friend the staff are very friendly and very helpful. Always make sure my friend has everything she needs. I can't rate them high enough.
05 July 2022
I have found Auchtercrag to deliver wonderful care for my mum. Person-centred at all times. She loves the staff and over the months has gained trust with the staff. Food, laundry and domestic duties are done professionally.
05 July 2022
Overall, the care is satisfactory and the staff are friendly and caring. Good to receive details of activities which are held throughout the week. The bedrooms could do with a makeover.
28 June 2022
My Mum is well looked after always clean and tidy. The staff are very kind and gentle and they are always there for me as well. Mum enjoys the lovely food and the extras. There is always lots of activities for them to enjoy. Mum's room is always clean and tidy. I'm always kept up to date with her care.
02 February 2022
My mother has been a resident since Aug 21. She has settled in well. Staff friendly, attentive, and will always answer questions you may have. Home very clean. Rooms while small are adequate. Food is good and nutritious my mother has gained weight since arriving. Activities for residents could be more varied but currently being looked at now that Covid restrictions are lifting. Relatives quickly and well informed by e-mail with updates and other information.