Submit a Review for Havencourt Care Home
Woodcot Gardens, Forest Road, Stonehaven, AB39 2ZH
View Full Details of Havencourt Care HomeLatest Reviews for Havencourt Care Home
24 July 2024
I find all the staff excellent in their caring nature with everyone in the care home. The nursing staff keep one advised as to the health of the residents and their welfare is to my mind excellent. The residents are very lucky to have such wonderful staff in all areas of the home.
19 July 2024
The home has had a huge overhaul over the last six months and exceeds our expectations. The cleanliness has improved 100% and the food quality and experience have improved. The staff are all fantastic, all the new carriers and long-standing are firm favourites. There is plenty of activities on and the staff all join in to make the residents smile. The management are always available to help and rectify any issues that occur.
25 June 2024
It was ok.
25 June 2024
Twenty-four years ago both of my parents were in care homes, whilst my wife and I were not entirely happy with the care that they provided; they were still our best option. Before choosing Havencourt, I had visited several care homes and was impressed by how much they had improved, but Havencourt stood out for the very friendly and relaxed atmosphere at the home. My wife settled in quickly and appears to be happy and contented, and I know that she's getting the professional care that I was no longer able to provide at home. I feel strongly that the right choice was made.
14 July 2023
I would recommend this home to anyone looking for a care home for their family member. All the staff are really nice and genuinely seem to care for their residents nothing is too much bother. The home always has lots of activities. Good food, snacks etc., with good communication/updates.
01 June 2023
My mum was in Havencourt Care Home for 6 months before she passed away in April. She settled very quickly when she moved in and had a very happy few months there. The staff at Havencourt are a great team and Mum enjoyed a lot of activities, particularly the ballroom dancing. I found the communication great as I do not live locally and any time I called I got to speak to whoever was looking after Mum that day. Spending more time at Havencourt when my Mums health deteriorated made me realise how much of a homely feel the place has and how happy the residents are. The home has a great team of professionals who are well organised, care very much about the residents and are a great support to relatives.
01 June 2023
The care given to my dad was excellent, with regular updates. Havencourt Care Home is a very friendly well run care home and great communication with the Home Manager. Meals were varied and all home cooked. Overall view, Havencourt is a very cosy care home.
03 May 2023
My uncle has been a resident at Havencourt Care Home for several years, but sadly passed away in the home yesterday. We are very grateful for the extra special care that he received during the last week of his life when he deteriorated and was unable to do anything for himself, the staff went over and above their duties to make sure he was comfortable and pain free. As a family, we are very grateful for the care he has been shown during his time there, and in particular latterly. I couldn’t recommend Havencourt more and thank them for their professional care. Lorna Clyne - Niece of Jim Johnstone
01 February 2023
We cant thank the staff enough for the support and care given to my Dad whilst he was in Havencourt care home, although he was only in for a brief short period before his passing, the care delivered will always be appreciated by our family. A special shout out to the team who made his stay as comfortable as possible. Thank you so much.
31 January 2023
The staff have worked hard to welcome Mum into the setting. They have provided a professional but friendly service to cater for Mum's needs. We have found communication with all the settings easy through face to face conversation, phone calls and emails. The setting has a homely atmosphere with many different activities provided to encourage residents to participate. Mum loves her spa days where she gets pampered for the day.
25 January 2023
Mum has been a resident of Havencourt since July 2022. Her transition into the care home system has been made easier by the very kind, considerate, professional staff who make sure all her needs are met, and nothing seems to be too much trouble. We, as a family, feel the care manager and all the staff are very approachable and always keep us fully updated, which we really appreciate. They are always willing to listen and take on board any of our requests and are keen for us to be involved. The home is always clean, tidy and warm; it has a really comfortable, homely feel.
11 October 2022
My father was in Havencourt for only six months and during his stay the staff were superb. Despite his frail condition, he was kept very comfortable until his final day. He was always smart and immaculate and that's a credit to the staff. well done and big thank you to all the staff who cared for my Dad. I know he appreciated you all.
08 March 2022
My mother was in for two weeks respite, and during that time all the staff were kind and friendly, a nice young carer styled Mum's hair, she was so pleased with this. Mum enjoyed all her meals and even had home bakes that look lovely. The staff made mum's stay so easy for her and the family, thank you so much.
17 February 2022
My father is very comfortable here, he loves the staff and seems to be settling in. He loves the food and as long as he is happy I am too. He can be a bit off somedays but he doesn't stay that way for long. The staff keep me informed on what is happening. If he has a fall or needs to see a doctor. As long as I am updated I am happy, I know he has a habit of falling so it is not always possible to stop it happening. So as long as they let me know and keep him safe I will be happy to have him here.
17 February 2022
Staff are kind and food is good.
14 September 2021
My partner has early-onset Alzheimer’s. I had lots of concerns initially about him going into respite, Havencourt has put all my fears to rest. He absolutely loves his breaks there. He tells me how lovely the food is and all the people. I have witnessed for myself the warmth of welcome and care when I take him along. My partner's needs are not the easiest to deal with, however, Havencourt have gone above and beyond what I expected of them. They have gotten to know him and his likes and dislikes in a short space of time. The staff have supported him and accommodated his needs and requirements with positivity and a smile. I cannot thank them enough for what they do. Highly recommend.
28 June 2021
Comfortable, clean and friendly care home. Mum has been a permanent resident for one year. Mum settled in very quickly with no issues. Staff are very helpful and friendly, always report issues when they occur. Would certainly recommend this care home.
25 May 2021
Always made very welcome by staff when visiting. On the phone, very nice too.
05 May 2021
It was lovely to be able to visit my mum again after not doing so for over a year due to the Covid pandemic. Covid testing and procedures around that were great. Staff were very accommodating. Communal areas and Mum's room smelt clean and fresh. Visit was great. Was lovely to hug Mum again. Big thanks to all the staff who also successfully nursed Mum through Covid. Thankfully she has fully recovered.
15 March 2021
My grandmother has been a resident at Havencourt for the past 4 years. As a close family who are used to visiting daily and having constant interaction and access to our loved one, the pandemic and closure of the home to the public has been extremely difficult. It has also been detrimental to my grandmother's physical and mental health. We have also had a few issues with my grandmother's care over the years which we have pursued formally. However, the care home has been under new management since late 2020 and since then we have witnessed significant improvements! The new manager has tightened all policies and procedures, made very positive staff changes, updated many areas internally and changed the culture of the home. It really is a needs-led environment for the residents now, and that is evident. We are delighted with the changes and improvement in the home under new management and look forward to future developments.
Latest Reviews for Havencourt Care Home
24 July 2024
I find all the staff excellent in their caring nature with everyone in the care home. The nursing staff keep one advised as to the health of the residents and their welfare is to my mind excellent. The residents are very lucky to have such wonderful staff in all areas of the home.
19 July 2024
The home has had a huge overhaul over the last six months and exceeds our expectations. The cleanliness has improved 100% and the food quality and experience have improved. The staff are all fantastic, all the new carriers and long-standing are firm favourites. There is plenty of activities on and the staff all join in to make the residents smile. The management are always available to help and rectify any issues that occur.
25 June 2024
It was ok.
25 June 2024
Twenty-four years ago both of my parents were in care homes, whilst my wife and I were not entirely happy with the care that they provided; they were still our best option. Before choosing Havencourt, I had visited several care homes and was impressed by how much they had improved, but Havencourt stood out for the very friendly and relaxed atmosphere at the home. My wife settled in quickly and appears to be happy and contented, and I know that she's getting the professional care that I was no longer able to provide at home. I feel strongly that the right choice was made.
14 July 2023
I would recommend this home to anyone looking for a care home for their family member. All the staff are really nice and genuinely seem to care for their residents nothing is too much bother. The home always has lots of activities. Good food, snacks etc., with good communication/updates.
01 June 2023
My mum was in Havencourt Care Home for 6 months before she passed away in April. She settled very quickly when she moved in and had a very happy few months there. The staff at Havencourt are a great team and Mum enjoyed a lot of activities, particularly the ballroom dancing. I found the communication great as I do not live locally and any time I called I got to speak to whoever was looking after Mum that day. Spending more time at Havencourt when my Mums health deteriorated made me realise how much of a homely feel the place has and how happy the residents are. The home has a great team of professionals who are well organised, care very much about the residents and are a great support to relatives.
01 June 2023
The care given to my dad was excellent, with regular updates. Havencourt Care Home is a very friendly well run care home and great communication with the Home Manager. Meals were varied and all home cooked. Overall view, Havencourt is a very cosy care home.
03 May 2023
My uncle has been a resident at Havencourt Care Home for several years, but sadly passed away in the home yesterday. We are very grateful for the extra special care that he received during the last week of his life when he deteriorated and was unable to do anything for himself, the staff went over and above their duties to make sure he was comfortable and pain free. As a family, we are very grateful for the care he has been shown during his time there, and in particular latterly. I couldn’t recommend Havencourt more and thank them for their professional care. Lorna Clyne - Niece of Jim Johnstone
01 February 2023
We cant thank the staff enough for the support and care given to my Dad whilst he was in Havencourt care home, although he was only in for a brief short period before his passing, the care delivered will always be appreciated by our family. A special shout out to the team who made his stay as comfortable as possible. Thank you so much.
31 January 2023
The staff have worked hard to welcome Mum into the setting. They have provided a professional but friendly service to cater for Mum's needs. We have found communication with all the settings easy through face to face conversation, phone calls and emails. The setting has a homely atmosphere with many different activities provided to encourage residents to participate. Mum loves her spa days where she gets pampered for the day.
25 January 2023
Mum has been a resident of Havencourt since July 2022. Her transition into the care home system has been made easier by the very kind, considerate, professional staff who make sure all her needs are met, and nothing seems to be too much trouble. We, as a family, feel the care manager and all the staff are very approachable and always keep us fully updated, which we really appreciate. They are always willing to listen and take on board any of our requests and are keen for us to be involved. The home is always clean, tidy and warm; it has a really comfortable, homely feel.
11 October 2022
My father was in Havencourt for only six months and during his stay the staff were superb. Despite his frail condition, he was kept very comfortable until his final day. He was always smart and immaculate and that's a credit to the staff. well done and big thank you to all the staff who cared for my Dad. I know he appreciated you all.
08 March 2022
My mother was in for two weeks respite, and during that time all the staff were kind and friendly, a nice young carer styled Mum's hair, she was so pleased with this. Mum enjoyed all her meals and even had home bakes that look lovely. The staff made mum's stay so easy for her and the family, thank you so much.
17 February 2022
My father is very comfortable here, he loves the staff and seems to be settling in. He loves the food and as long as he is happy I am too. He can be a bit off somedays but he doesn't stay that way for long. The staff keep me informed on what is happening. If he has a fall or needs to see a doctor. As long as I am updated I am happy, I know he has a habit of falling so it is not always possible to stop it happening. So as long as they let me know and keep him safe I will be happy to have him here.
17 February 2022
Staff are kind and food is good.
14 September 2021
My partner has early-onset Alzheimer’s. I had lots of concerns initially about him going into respite, Havencourt has put all my fears to rest. He absolutely loves his breaks there. He tells me how lovely the food is and all the people. I have witnessed for myself the warmth of welcome and care when I take him along. My partner's needs are not the easiest to deal with, however, Havencourt have gone above and beyond what I expected of them. They have gotten to know him and his likes and dislikes in a short space of time. The staff have supported him and accommodated his needs and requirements with positivity and a smile. I cannot thank them enough for what they do. Highly recommend.
28 June 2021
Comfortable, clean and friendly care home. Mum has been a permanent resident for one year. Mum settled in very quickly with no issues. Staff are very helpful and friendly, always report issues when they occur. Would certainly recommend this care home.
25 May 2021
Always made very welcome by staff when visiting. On the phone, very nice too.
05 May 2021
It was lovely to be able to visit my mum again after not doing so for over a year due to the Covid pandemic. Covid testing and procedures around that were great. Staff were very accommodating. Communal areas and Mum's room smelt clean and fresh. Visit was great. Was lovely to hug Mum again. Big thanks to all the staff who also successfully nursed Mum through Covid. Thankfully she has fully recovered.
15 March 2021
My grandmother has been a resident at Havencourt for the past 4 years. As a close family who are used to visiting daily and having constant interaction and access to our loved one, the pandemic and closure of the home to the public has been extremely difficult. It has also been detrimental to my grandmother's physical and mental health. We have also had a few issues with my grandmother's care over the years which we have pursued formally. However, the care home has been under new management since late 2020 and since then we have witnessed significant improvements! The new manager has tightened all policies and procedures, made very positive staff changes, updated many areas internally and changed the culture of the home. It really is a needs-led environment for the residents now, and that is evident. We are delighted with the changes and improvement in the home under new management and look forward to future developments.