Submit a Review for Pitcairn Lodge Nursing Home
Kirkton of Skene, Westhill, AB32 6XT
View Full Details of Pitcairn Lodge Nursing HomeLatest Reviews for Pitcairn Lodge Nursing Home
18 March 2025
My Dad is a recent resident and from the start he has been made welcome and has been well cared for by the staff. He hasn't been the easiest to look after, especially at night but all efforts have been made to ensure his comfort and safety. I very much appreciated a phone call from one of the night nurses to discuss Dad's usual routine, likes, dislikes etc to try to help him settle as she had not been able to see me in person. Communication has been good with nursing staff phoning in a timely manner with updates on GP visits etc, chatting about how Dad is on every visit and regular emails keeping me up to date with events and activities coming up. There were some difficulties in communication with Head Office initially with regards to finance, necessitating several phone calls, but this has been resolved.
12 March 2025
My Dad has been at Pitcairn Lodge for just over a week now, and we couldn't be happier with how everything has gone. The staff and management at Pitcairn Lodge have been incredibly helpful and supportive, making the process easier for us. As a family we've really appreciated their guidance and professionalism. The home itself is maintained and organized, making our overall experience positive.
12 March 2025
Pitcairn Lodge management and staff could not have been more helpful and accommodating. A special mention must be said for the Home Manager, who has gone above and beyond! The whole family are grateful for her professionalism and kindness towards my father and the whole family. Thank you!
12 March 2025
Mum was very reluctant to move to a care home but she has really settled into Pitcairn Lodge. The staff have been very supportive and she loves her bright, sunny room. The food is excellent and just to her taste ie. not spicy and how she remembers food from her younger years. There are lots of activities on offer which the residents can do as much or as little as they choose. The building is very clean, modern and all on one level so that has given Mum confidence in moving around. She is looking forward to spending more time in the lovely gardens when the weather gets warmer.
30 January 2025
The staff at Pitcairn Lodge Nursing Home are very friendly and welcoming. They are very good with the residents and I have no instances where this wouldn't be the case. The facility is well kept and there is always fun activities and events for the residents.
30 January 2025
Pitcairn Lodge make a huge effort to keep their residents entertained and busy by doing lots of varied activities I.e. arts and crafts, keep fit classes and many more. The staff are very friendly and welcoming and host lots of great family events.
30 January 2025
My mum wasn't able to to come to my house for Christmas Day celebrations but Pitcairn Lodge Nursing Home did an excellent job of making sure my mum had a lovely day with all the other residents. This gave me peace of mind and eased my guilt immensely.
30 January 2025
My dad has been a resident at Pitcairn Lodge Nursing Home for over two years. During this time all his needs have been met with care and attention. Nothing is too much trouble, especially as my dad has a severe food allergy and the kitchen staff go out of their way to prepare food he can enjoy. Laundry is turned around very quickly, I have never had to go looking for any items of clothing . There are always activities residents can participate in if they wish and seeing photos of them on Facebook enjoying themselves is reassuring. Staff and management are always available for a chat.
27 January 2025
The staff are always so friendly and helpful. They make the visiting experience as normal as possible for me and my family. My grandma is a part of the dementia unit and they do their very best to include her in activities and days out which we are very thankful for. The team works extremely hard to make sure all the residents are happy and healthy - thank you.
24 January 2025
Pitcairn looks great since it's refurbished, very light and airy and the addition of the family room is lovely. My mum has been at Pitcairn for a few years now and has always been well cared for and the staff are always very friendly and helpful. The varied activities offered at Pitcairn keep Mum entertained.
23 January 2025
I find all the staff in Larch caring and attentive in their duties. The lines of communication are always open and they keep you well informed. Very impressed with the new management, who I believe will bring the home to a higher level.
23 January 2025
Always a good atmosphere with plenty of staff looking after the needs of the residents. Residents always appear to have a good relationship with carers and also appear to be well-known and on first name terms.
10 January 2025
Staff are available to talk if necessary at all times. Staff are always friendly and helpful. Good communication from staff regarding any changes to meds etc. They adapt quickly to Mum's needs. Regular emails from home regarding activities etc
10 January 2025
My wife, who suffers from Multiple Sclerosis, has been a resident of Pitcairn for nearly 8 years now and I simply cannot fault the service that she has received throughout this period. Every aspect of the Home from location, staffing, service provision and facilities, etc is top-notch. I simply cannot imagine anywhere else that would be better for her. My thanks, appreciation and admiration go to all the staff and home management team.
10 January 2025
It's now coming up to the Christmas period and from the photos on social media (that are posted very regularly), they show how happy my mum is attending all the events (when she lived at home she never wanted to go out due to anxiety/dementia). There are always events she can take part in e.g. crafting, baking, the nursery children visiting, going to a panto and rotary Xmas dinner, and it's wonderful to see her enjoying herself. Mum is well-fed (always gets her cup of tea), clean, dressed every day, has a routine and interacts with the staff and other residents in a positive way. Also from a medical perspective, the local GP and staff keep on top of any medical conditions that may arise. I know that she is receiving excellent care. I really want to give a big thank you to the management and staff who make Pitcairn a lovely home for my mum and a welcoming environment for us to visit.
09 January 2025
My mother-in-law has received excellent care over the past 5 years. She is very happy and content in the home. Staff are very aware of any medical attention she requires and are always in touch to let me know. The staff that I see are friendly and welcoming.
09 January 2025
The staff try to engage with the residents throughout the day on a regular basis. Although it can be challenging with residents who have dementia they try to involve them in activities when they can. Residents are encouraged to spend time in the lounges to avoid isolation by staying in their rooms. The care home has improved the conditions by painting the lounges and replacing the carpets with flooring that is easier to clean and provides a fresh environment.
07 May 2024
Since arriving at Pitcairn both Dad and I have been chuffed to bits with all aspects of this wonderful haven. From staff, food, hygiene, warmth and comfort, first-rate on all counts. The gratitude we both feel towards all concerned, management, nurses, carers, cleaners and aux staff cannot be overstated. The transformation in Dad now from when he arrived is obvious for all to see, Thank you one and all, your ongoing efforts really do make such a difference.
18 January 2024
My sister was admitted to Pitcairn in July 2020 during the Covid restrictions. The first eighteen months were challenging for residents, relatives and staff. My sister's mental health deteriorated fairly rapidly during this time (partly due to the reduced contact with family and friends and partly due to the staff struggling to cope with restrictions. At the same time, maintaining staff motivation and standards was affected by things like staff sickness and staff leaving and a reduction in activities and staff/resident individual time with residents. There were several changes in the senior management team and admin, staff culminating, in the manager leaving and being replaced. Since the arrival of the new manager, things have started to improve greatly in the areas mentioned above, and there is much more openness to change. I am much happier with the overall care and potential for growth and improvement in standards. It was as if everyone had been suffering from "burnout".
15 January 2024
They appear to be settling in nicely. The only thing I’ve noticed is that they have lost their independence and perhaps allow them to choose which clothes to wear on the day rather than pick ones for them, it’s maybe worth asking the person what they want on the day rather than decide for them.
Latest Reviews for Pitcairn Lodge Nursing Home
18 March 2025
My Dad is a recent resident and from the start he has been made welcome and has been well cared for by the staff. He hasn't been the easiest to look after, especially at night but all efforts have been made to ensure his comfort and safety. I very much appreciated a phone call from one of the night nurses to discuss Dad's usual routine, likes, dislikes etc to try to help him settle as she had not been able to see me in person. Communication has been good with nursing staff phoning in a timely manner with updates on GP visits etc, chatting about how Dad is on every visit and regular emails keeping me up to date with events and activities coming up. There were some difficulties in communication with Head Office initially with regards to finance, necessitating several phone calls, but this has been resolved.
12 March 2025
My Dad has been at Pitcairn Lodge for just over a week now, and we couldn't be happier with how everything has gone. The staff and management at Pitcairn Lodge have been incredibly helpful and supportive, making the process easier for us. As a family we've really appreciated their guidance and professionalism. The home itself is maintained and organized, making our overall experience positive.
12 March 2025
Pitcairn Lodge management and staff could not have been more helpful and accommodating. A special mention must be said for the Home Manager, who has gone above and beyond! The whole family are grateful for her professionalism and kindness towards my father and the whole family. Thank you!
12 March 2025
Mum was very reluctant to move to a care home but she has really settled into Pitcairn Lodge. The staff have been very supportive and she loves her bright, sunny room. The food is excellent and just to her taste ie. not spicy and how she remembers food from her younger years. There are lots of activities on offer which the residents can do as much or as little as they choose. The building is very clean, modern and all on one level so that has given Mum confidence in moving around. She is looking forward to spending more time in the lovely gardens when the weather gets warmer.
30 January 2025
The staff at Pitcairn Lodge Nursing Home are very friendly and welcoming. They are very good with the residents and I have no instances where this wouldn't be the case. The facility is well kept and there is always fun activities and events for the residents.
30 January 2025
Pitcairn Lodge make a huge effort to keep their residents entertained and busy by doing lots of varied activities I.e. arts and crafts, keep fit classes and many more. The staff are very friendly and welcoming and host lots of great family events.
30 January 2025
My mum wasn't able to to come to my house for Christmas Day celebrations but Pitcairn Lodge Nursing Home did an excellent job of making sure my mum had a lovely day with all the other residents. This gave me peace of mind and eased my guilt immensely.
30 January 2025
My dad has been a resident at Pitcairn Lodge Nursing Home for over two years. During this time all his needs have been met with care and attention. Nothing is too much trouble, especially as my dad has a severe food allergy and the kitchen staff go out of their way to prepare food he can enjoy. Laundry is turned around very quickly, I have never had to go looking for any items of clothing . There are always activities residents can participate in if they wish and seeing photos of them on Facebook enjoying themselves is reassuring. Staff and management are always available for a chat.
27 January 2025
The staff are always so friendly and helpful. They make the visiting experience as normal as possible for me and my family. My grandma is a part of the dementia unit and they do their very best to include her in activities and days out which we are very thankful for. The team works extremely hard to make sure all the residents are happy and healthy - thank you.
24 January 2025
Pitcairn looks great since it's refurbished, very light and airy and the addition of the family room is lovely. My mum has been at Pitcairn for a few years now and has always been well cared for and the staff are always very friendly and helpful. The varied activities offered at Pitcairn keep Mum entertained.
23 January 2025
I find all the staff in Larch caring and attentive in their duties. The lines of communication are always open and they keep you well informed. Very impressed with the new management, who I believe will bring the home to a higher level.
23 January 2025
Always a good atmosphere with plenty of staff looking after the needs of the residents. Residents always appear to have a good relationship with carers and also appear to be well-known and on first name terms.
10 January 2025
Staff are available to talk if necessary at all times. Staff are always friendly and helpful. Good communication from staff regarding any changes to meds etc. They adapt quickly to Mum's needs. Regular emails from home regarding activities etc
10 January 2025
My wife, who suffers from Multiple Sclerosis, has been a resident of Pitcairn for nearly 8 years now and I simply cannot fault the service that she has received throughout this period. Every aspect of the Home from location, staffing, service provision and facilities, etc is top-notch. I simply cannot imagine anywhere else that would be better for her. My thanks, appreciation and admiration go to all the staff and home management team.
10 January 2025
It's now coming up to the Christmas period and from the photos on social media (that are posted very regularly), they show how happy my mum is attending all the events (when she lived at home she never wanted to go out due to anxiety/dementia). There are always events she can take part in e.g. crafting, baking, the nursery children visiting, going to a panto and rotary Xmas dinner, and it's wonderful to see her enjoying herself. Mum is well-fed (always gets her cup of tea), clean, dressed every day, has a routine and interacts with the staff and other residents in a positive way. Also from a medical perspective, the local GP and staff keep on top of any medical conditions that may arise. I know that she is receiving excellent care. I really want to give a big thank you to the management and staff who make Pitcairn a lovely home for my mum and a welcoming environment for us to visit.
09 January 2025
My mother-in-law has received excellent care over the past 5 years. She is very happy and content in the home. Staff are very aware of any medical attention she requires and are always in touch to let me know. The staff that I see are friendly and welcoming.
09 January 2025
The staff try to engage with the residents throughout the day on a regular basis. Although it can be challenging with residents who have dementia they try to involve them in activities when they can. Residents are encouraged to spend time in the lounges to avoid isolation by staying in their rooms. The care home has improved the conditions by painting the lounges and replacing the carpets with flooring that is easier to clean and provides a fresh environment.
07 May 2024
Since arriving at Pitcairn both Dad and I have been chuffed to bits with all aspects of this wonderful haven. From staff, food, hygiene, warmth and comfort, first-rate on all counts. The gratitude we both feel towards all concerned, management, nurses, carers, cleaners and aux staff cannot be overstated. The transformation in Dad now from when he arrived is obvious for all to see, Thank you one and all, your ongoing efforts really do make such a difference.
18 January 2024
My sister was admitted to Pitcairn in July 2020 during the Covid restrictions. The first eighteen months were challenging for residents, relatives and staff. My sister's mental health deteriorated fairly rapidly during this time (partly due to the reduced contact with family and friends and partly due to the staff struggling to cope with restrictions. At the same time, maintaining staff motivation and standards was affected by things like staff sickness and staff leaving and a reduction in activities and staff/resident individual time with residents. There were several changes in the senior management team and admin, staff culminating, in the manager leaving and being replaced. Since the arrival of the new manager, things have started to improve greatly in the areas mentioned above, and there is much more openness to change. I am much happier with the overall care and potential for growth and improvement in standards. It was as if everyone had been suffering from "burnout".
15 January 2024
They appear to be settling in nicely. The only thing I’ve noticed is that they have lost their independence and perhaps allow them to choose which clothes to wear on the day rather than pick ones for them, it’s maybe worth asking the person what they want on the day rather than decide for them.