Submit a Review for Ranfurly Care Home
Quarrelton Road, Johnstone, PA5 8NH
View Full Details of Ranfurly Care HomeLatest Reviews for Ranfurly Care Home
13 January 2025
My mum had very complex needs. We were kept up to date and always made to feel welcome when popping in for a visit. Staff were amazing and they made such a fuss of mum on her birthday. Her room was always clean and tidy. We are particularly grateful to the nurse in charge of mum's care for her kindness, understanding, compassion and regular updates. The staff worked very hard and we can't thank them enough.
21 October 2024
Ranfurly Care Home has exceeded all my expectations. All staff, no matter their positions are helpful, very friendly and attentive. The home is clean and bright and the atmosphere is always positive. My Father recently had a Birthday and the staff went above and beyond. The level of care is second to none and my Father hasn't looked so well in years! Excellent all around.
01 December 2022
My mum spent the final 13 months of her life in The Culzean unit at Ranfurly. Placing my mum in a care home was a difficult decision, but I am delighted that I chose this care home. The staff were very caring and always happy to discuss how my mum was doing. They also kept me fully informed of any changes to Mum's condition. My mum's room was always clean and it was obvious she was being well cared for. My feeling was all the staff really cared for their residents. I could never thank the staff enough for the care provided to my mum, thank you.
01 November 2022
Complaint 2022118156 refers. My mother moved here for palliative care: I had hoped to be a daughter rather than a carer during her stay. This did not happen. I felt the need to remain vigilant in monitoring her well-being on a daily basis, visiting every day. Kindness and compassion were shown by many members of staff, but the level of care/concern was inconsistent. Management were consistently unresponsive to concerns. The nursing staff expressed irritation when I repeatedly tried to address a medication issue. Other concerns were ignored. My mother did not have a good ending. I was deliberately misinformed about her death. If I had not repeatedly questioned staff, I believe it is unlikely I would ever have learned the facts about her death. There has been no expression of condolence or apology from the care home regarding the way my mother's care or death was handled. The way I was treated at the end of her life has significantly impacted the grieving process and will haunt me forever.
19 September 2021
My mother is in end of life care and Ranfurly Home has treated her with dignity and respect. They are also kind and very caring. Ranfurly is extremely clean and there is never any malodours and my mother is always clean and well cared for. The staff at Ranfurly including the admin staff are simply the best. We are very grateful.
30 July 2020
Staff are excellent and always on hand to answer questions. Mum really enjoys food that is served and seems to really enjoy surroundings and activities. I appreciate all you are doing for my mum and my whole family feel the same, especially in the current environment.
29 June 2020
My dad has been in Ranfurly Care Home since last September, I am very pleased with the care he gets and staff are great, friendly and no problem is too big. They are very approachable. My dad likes the staff which makes me happier to know he is well cared for.
18 June 2020
I have found the care and compassion shown to my mum have been to a very high standard. I had an issue with a member of the team looking after mum however this was dealt with quickly and professionally. I am kept informed about any arising health issues and would not hesitate to contact any of the team from carers, nurses to management if I had a query. I would highly recommend Ranfurly.
15 June 2020
My mother-in-law has been at Ranfurly for over one year now, has settled in well and we are extremely happy with the home. Positive factors include the stability of the staff, when we visit we will always be able to speak to staff who are working with her and have good knowledge of her health and needs. The staff know us by name, giving us a sense of our mother being a person and not just another resident. The staff are willing to discuss any concerns and we are not left feeling like we have been imposing on their time. We like the variable of visiting and the ability to make tea, coffee and sit with our mother as we would do in a normal family situation. The staff all go above and beyond to make these residents feel at home and nothing is of any hassle to any of the staff. The gardens are beautiful for all of the residents to enjoy which is an important factor for all residents. The activities team are fabulous at organising daily activities to suit all resident's needs.
12 June 2020
The support we (family) have received from Ranfurly during the pandemic has been exceptional. A daily phone call from myself to the care home provided us with a daily update on my father's physical and social condition. All the staff are able to inform us about all aspects of my father's care. As a family, we owe a debt of gratitude to every staff member.
23 February 2020
We are happy with the care Mum is receiving in Ranfurly.
13 February 2020
I visit Ranfurly regularly to see my friend and have always been impressed with how the care home is run. Staff are always friendly, and there are always lots of activities on offer. Having experience of other care homes in the past, Ranfurly has a lovely, welcoming ethos.
06 February 2020
Our mother has been at Ranfurly for 5 months, has settled in well and we are extremely happy with the home. Positive factors include the stability of the staff, when we visit we will always be able to speak to staff who are working with her and have good knowledge of her health and needs. The staff know us by name giving us a sense of our mother being a person and not just another resident. The staff are willing to discuss any concerns and we are not left feeling like we have been imposing on their time. We like the openness of visiting and the ability to make tea, coffee and sit with our mother as we would do in a normal family situation. Our only minor concern is that we would like to have more information on the activities she does on a daily basis but do appreciate that this requires time to record it, taking staff away from caring for the residents. Perhaps details of the weekly activities programme being more prominently displayed would allow us to encourage her to participate. She has not participated in these as much as we would have preferred but it is her choice.
06 February 2020
Ranfurly has given my Mum a standard of care and safety that I could no longer sustain for her. Staff and management are always helpful towards my Mum and the family. I feel the staff know my Mum and can talk about her as an individual and meet her own specific care needs as an individual emotionally and physically. The home has made us as a family feel that we can still have special events accommodated for my Mum, take in foods that she likes and have dinner with her as if we were visiting her own house. I cannot thank the staff enough for supporting my Mum and the family as a whole unit, thanks again.
02 October 2018
The staff at the home are very supportive to my mum as well as myself. It's a pity when they get moved to another part of the home as we get used to them and miss their conversation and chat when they go.
06 June 2018
Mother and the family are delighted with the care mum is receiving. We have nothing but praise for all the staff. Meals are great and would gladly refer Ranfurly Care Home to others.
11 December 2017
Having never visited a care home before I find the care home to be professional, friendly and above all respectful and kind to the patients and their families and nothing is too much bother. It is a comfort to us when we leave our auntie she is in very good hands leaving us all with peace of mind that she is in excellent care. Thank you.
11 December 2017
One of the nicest people, friendly, caring and professional nursing homes I have ever been in. All the care team are extremely pleasant and nothing is too much bother. The care home is immaculate, our experience with our aunt is always enjoyable and we leave her knowing she feels safe, secure and well looked after. Thank you all very much, it is all very much appreciated.
06 December 2017
Can't praise Ranfurly/Kelburn staff enough for the patience and care they showed to my mum, during her five-month stay. Also for the caring way Mum and relatives were dealt with at the end of her life.
03 October 2017
My mother celebrated her 103rd birthday this September. She has achieved this due to the wonderful care she has received at this care home. Mom was seriously ill and could no longer live on her own. She was really apprehensive about moving into a home but the staff/carers made her so welcome. Mom settled in very quickly! After living on her own for many years Mom soon realised that the company she experienced with other residents and staff was good and she started to laugh again, keen to join in on events. I live in the South of England and cannot be with Mom as often as I would like but I can trust she is in great care. I cannot thank all at Ranfurly enough.
Latest Reviews for Ranfurly Care Home
13 January 2025
My mum had very complex needs. We were kept up to date and always made to feel welcome when popping in for a visit. Staff were amazing and they made such a fuss of mum on her birthday. Her room was always clean and tidy. We are particularly grateful to the nurse in charge of mum's care for her kindness, understanding, compassion and regular updates. The staff worked very hard and we can't thank them enough.
21 October 2024
Ranfurly Care Home has exceeded all my expectations. All staff, no matter their positions are helpful, very friendly and attentive. The home is clean and bright and the atmosphere is always positive. My Father recently had a Birthday and the staff went above and beyond. The level of care is second to none and my Father hasn't looked so well in years! Excellent all around.
01 December 2022
My mum spent the final 13 months of her life in The Culzean unit at Ranfurly. Placing my mum in a care home was a difficult decision, but I am delighted that I chose this care home. The staff were very caring and always happy to discuss how my mum was doing. They also kept me fully informed of any changes to Mum's condition. My mum's room was always clean and it was obvious she was being well cared for. My feeling was all the staff really cared for their residents. I could never thank the staff enough for the care provided to my mum, thank you.
01 November 2022
Complaint 2022118156 refers. My mother moved here for palliative care: I had hoped to be a daughter rather than a carer during her stay. This did not happen. I felt the need to remain vigilant in monitoring her well-being on a daily basis, visiting every day. Kindness and compassion were shown by many members of staff, but the level of care/concern was inconsistent. Management were consistently unresponsive to concerns. The nursing staff expressed irritation when I repeatedly tried to address a medication issue. Other concerns were ignored. My mother did not have a good ending. I was deliberately misinformed about her death. If I had not repeatedly questioned staff, I believe it is unlikely I would ever have learned the facts about her death. There has been no expression of condolence or apology from the care home regarding the way my mother's care or death was handled. The way I was treated at the end of her life has significantly impacted the grieving process and will haunt me forever.
19 September 2021
My mother is in end of life care and Ranfurly Home has treated her with dignity and respect. They are also kind and very caring. Ranfurly is extremely clean and there is never any malodours and my mother is always clean and well cared for. The staff at Ranfurly including the admin staff are simply the best. We are very grateful.
30 July 2020
Staff are excellent and always on hand to answer questions. Mum really enjoys food that is served and seems to really enjoy surroundings and activities. I appreciate all you are doing for my mum and my whole family feel the same, especially in the current environment.
29 June 2020
My dad has been in Ranfurly Care Home since last September, I am very pleased with the care he gets and staff are great, friendly and no problem is too big. They are very approachable. My dad likes the staff which makes me happier to know he is well cared for.
18 June 2020
I have found the care and compassion shown to my mum have been to a very high standard. I had an issue with a member of the team looking after mum however this was dealt with quickly and professionally. I am kept informed about any arising health issues and would not hesitate to contact any of the team from carers, nurses to management if I had a query. I would highly recommend Ranfurly.
15 June 2020
My mother-in-law has been at Ranfurly for over one year now, has settled in well and we are extremely happy with the home. Positive factors include the stability of the staff, when we visit we will always be able to speak to staff who are working with her and have good knowledge of her health and needs. The staff know us by name, giving us a sense of our mother being a person and not just another resident. The staff are willing to discuss any concerns and we are not left feeling like we have been imposing on their time. We like the variable of visiting and the ability to make tea, coffee and sit with our mother as we would do in a normal family situation. The staff all go above and beyond to make these residents feel at home and nothing is of any hassle to any of the staff. The gardens are beautiful for all of the residents to enjoy which is an important factor for all residents. The activities team are fabulous at organising daily activities to suit all resident's needs.
12 June 2020
The support we (family) have received from Ranfurly during the pandemic has been exceptional. A daily phone call from myself to the care home provided us with a daily update on my father's physical and social condition. All the staff are able to inform us about all aspects of my father's care. As a family, we owe a debt of gratitude to every staff member.
23 February 2020
We are happy with the care Mum is receiving in Ranfurly.
13 February 2020
I visit Ranfurly regularly to see my friend and have always been impressed with how the care home is run. Staff are always friendly, and there are always lots of activities on offer. Having experience of other care homes in the past, Ranfurly has a lovely, welcoming ethos.
06 February 2020
Our mother has been at Ranfurly for 5 months, has settled in well and we are extremely happy with the home. Positive factors include the stability of the staff, when we visit we will always be able to speak to staff who are working with her and have good knowledge of her health and needs. The staff know us by name giving us a sense of our mother being a person and not just another resident. The staff are willing to discuss any concerns and we are not left feeling like we have been imposing on their time. We like the openness of visiting and the ability to make tea, coffee and sit with our mother as we would do in a normal family situation. Our only minor concern is that we would like to have more information on the activities she does on a daily basis but do appreciate that this requires time to record it, taking staff away from caring for the residents. Perhaps details of the weekly activities programme being more prominently displayed would allow us to encourage her to participate. She has not participated in these as much as we would have preferred but it is her choice.
06 February 2020
Ranfurly has given my Mum a standard of care and safety that I could no longer sustain for her. Staff and management are always helpful towards my Mum and the family. I feel the staff know my Mum and can talk about her as an individual and meet her own specific care needs as an individual emotionally and physically. The home has made us as a family feel that we can still have special events accommodated for my Mum, take in foods that she likes and have dinner with her as if we were visiting her own house. I cannot thank the staff enough for supporting my Mum and the family as a whole unit, thanks again.
02 October 2018
The staff at the home are very supportive to my mum as well as myself. It's a pity when they get moved to another part of the home as we get used to them and miss their conversation and chat when they go.
06 June 2018
Mother and the family are delighted with the care mum is receiving. We have nothing but praise for all the staff. Meals are great and would gladly refer Ranfurly Care Home to others.
11 December 2017
Having never visited a care home before I find the care home to be professional, friendly and above all respectful and kind to the patients and their families and nothing is too much bother. It is a comfort to us when we leave our auntie she is in very good hands leaving us all with peace of mind that she is in excellent care. Thank you.
11 December 2017
One of the nicest people, friendly, caring and professional nursing homes I have ever been in. All the care team are extremely pleasant and nothing is too much bother. The care home is immaculate, our experience with our aunt is always enjoyable and we leave her knowing she feels safe, secure and well looked after. Thank you all very much, it is all very much appreciated.
06 December 2017
Can't praise Ranfurly/Kelburn staff enough for the patience and care they showed to my mum, during her five-month stay. Also for the caring way Mum and relatives were dealt with at the end of her life.
03 October 2017
My mother celebrated her 103rd birthday this September. She has achieved this due to the wonderful care she has received at this care home. Mom was seriously ill and could no longer live on her own. She was really apprehensive about moving into a home but the staff/carers made her so welcome. Mom settled in very quickly! After living on her own for many years Mom soon realised that the company she experienced with other residents and staff was good and she started to laugh again, keen to join in on events. I live in the South of England and cannot be with Mom as often as I would like but I can trust she is in great care. I cannot thank all at Ranfurly enough.