Submit a Review for Golfhill Care Home
35 Hanson Street, Dennistoun, Glasgow, G31 2HG
View Full Details of Golfhill Care HomeLatest Reviews for Golfhill Care Home
01 November 2024
Since arriving at Whitehill Golfhill Care Home the staff have shown great care and compassion towards my mum. All staff are friendly and go out of their way to help answer my questions about dementia and medical needs. The staff are fantastic at encouraging Mum to participate in activities, she loves to crochet, get her nails done, karaoke, baking and getting her hair done. They encourage her to remain mobile and independent. I never leave worried about her after visiting as I know she is in good caring hands. Lots of festive parties to look forward to.
06 June 2024
My grandad had been a resident in Golfhill Care Home since December 31st 2022 until recently when he passed away on May 17th 2024. The care standards that he received during his time living there were by far the best we could have asked for. The staff treated him like family and it touched all of the family to see he was cared for so well. We will always be so grateful to the staff for everything they have done for him and for how welcome they made us all feel when visiting. Truly a great bunch of people.
03 June 2024
My mother was in here for respite for a week as I was away on a break and thought it would be safer for her to go into 24/7 care. I picked her up today to be horrified by the lack of care she has received. She has stitches in her head and is covered in bruises, left to sit soaked in her urine all day. Honestly, I wouldn't advise anyone to put their loved ones into this care home no matter how short the stay. Today has been hard seeing the state of my mum. The staff don't seem to have a clue what's going on. Avoid at all costs! I'd give zero if could.
05 March 2024
My mum got an emergency respite place until a permanent place closer to family became available. Mum seemed to befriend the staff rather than the other residents. The staff were great with her.
14 September 2023
The care staff are amazing, each and every one of them. They make a fuss of my mum and she loves all the attention. It was my mum's 100th birthday on July 1st and they put on a fantastic party for her. The rooms could do with updating; painting, new flooring, new furniture (Mum's drawers need replacing). The room is small - not a lot can be done about that. It's time visitors were allowed in the dayroom - like before COVID!
20 December 2022
This is a positive review of my nephew who is disabled and staying at Golfhill Care Home. His care is good, and the staff are patient and kind. They are professional and he is given support and made to feel at home at a very difficult time for him. He has only been there a short time and we hope he will continue to be happy there.
31 August 2022
My mum was admitted to the Dennistoun Unit from the hospital last year following a fall and stroke. I live in the USA and was immediately impressed with the way the staff there made the extra effort to involve me remotely in Mum's care plan. Unfortunately, Mum has since been diagnosed with Alzheimer's and I really wanted to have her cared for by Golfhill Care Home again - this time in their memory unit, Whitehill. There were a ton of administrative roadblocks in our way to achieving this goal and, without the support and guidance of the customer relations manager, I honestly don't think I could have done so. Mum has been in Whitehill for 3 days now and some of the staff from the Dennistoun Unit remembered her and came to greet her. All of the staff there have been amazingly caring - requesting many details from me so that they can ensure Mum's individual requirements are met. I am so relieved to know Mum's in a safe and caring environment.
12 August 2022
I have found the carers at the home very attentive and look after my wife well. I had a problem with one of the carers, but it was resolved. The person concerned was quite aggressive to the residents, but I reported her to the management, and she was reprimanded; thankfully, she has left the home, which made me feel more at ease knowing she is not there anymore.
01 August 2022
I visited my brother on Wednesday the 13th of July 2022, on entering Golfhill I was welcomed by a very nice staff member. On entering my brother's room I found it to be very clean, neat and tidy. I always find the staff very friendly and pleasant. The care he is given on a daily basis is excellent which is of comfort to me knowing my brother is in safe hands at all times.
25 July 2022
My sister is in Golfhill and although individual staff are kind and supportive a great deal needs to improve. Staffing levels are an issue, especially at the weekends. There is also staff churn which impacts the relationships that are built up over time. The standard of the food is poor and the times when you can ask for a meal are subject to the times the kitchen is open. There is a culture of saying no rather than thinking about how can we make that happen. It’s a difficult job and the pay is not great but more needs to be done to provide staff with support in relation to training and understanding of complex needs.
11 June 2020
My mum lives in Golfhill Care Home. She has Alzheimer’s disease and the care she gets in Whitehill House is outstanding. She fell and broke her hip last October and the rehabilitation programme set up by the manager and her staff literally got Mum back on her feet again. Every resident is treated with great care and respect. The staff very quickly get to know the residents natures, their likes and dislikes and treat them accordingly. Golfhill closed for visitors about ten days before lockdown, and the staff have done an amazing job in caring for their residents throughout this Coronavirus situation. It is very difficult not being able to see our mother at this very vulnerable stage in her life, but the staff have kept us up to date at all times. They have put telephone/FaceTime arrangements in place for residents/families. There is also a Facebook page where pictures are posted, usually during a fun activity or a celebration. We can see that Mum is happy, healthy and safe.
11 June 2020
My mum has been a resident at Golfhill for five years. My mum first arrived at Golfhill aged 59 with advanced early-onset Alzheimer’s. The care provided for my mum has been outstanding and consistent throughout the years. My mum's age and deterioration has provided many challenges for staff but the staff have always risen to the challenge and she has been very well cared for and respected. I am especially thankful to all staff over the past few months who have done everything possible to reduce the risk of Coronavirus for both residents and staff. I would not hesitate to recommend Golfhill to anyone looking for respite or permanent care for a friend, relative or loved one.
11 June 2020
I just want to congratulate all the carers in my mum's unit, Alexander House through this rough time. You have kept Covid nearly free in this unit. You are all doing a great job. Keep up the great work. I look forward to seeing my mum and all of you as soon as possible. Thanks again for everything.
06 April 2020
I would recommend this care provider to anyone who is in need of this service. Their standard of care is excellent.
06 April 2020
What to say, a big thank you to all the staff in the Whitehill unit of Golfhill Care Home, so grateful that you are all looking after my mum so well in these difficult times. I just know that she is happy and content can't thank you all enough. Well done.
06 April 2020
My mum has been in Golfhill for 6 months, she has been treated with dignity and respect, the staff are very good with all the residents, its good to see photos especially because the home is in lockdown due to COVID-19. In the photos, they all seem to be kept busy. Mum is happy and well cared for, which is my main priority.
05 March 2020
My mother recently spent some time in Dennistoun House for intermediate care following discharge from hospital. Every aspect of her stay there was excellent. The care and attention she received from every member of staff was wonderful. Our family cannot believe the difference in her! She has now gone into another care home on a permanent basis and we can only hope that she will continue to thrive there. Dennistoun House has set the bar very high. Thanks to all.
06 January 2020
Care is very good.
03 January 2020
My wife went into Golfhill Care home six months ago and at that time she was very stressed but due to the care and perseverance of the nursing home, house manager and staff on finding suitable medication to control her mood swings, I don't know what we would have done. She is more settled now and is in a better place mentally and is more manageable. I can't thank the staff enough, as there was a time when we thought we may have to put her into hospital care. This has taken a lot of stress off me and my family.
06 November 2019
The staff at Golfhill Care Home are excellent carers. Activities could be improved, but overall the home is adequate. Hairdressing services need to be improved as this is poor. The care at this home, for my mum, has been without question outstanding. The hospital gave her hours to live, refused treatment and nine months on at the home, my mum is thriving. The care received, far outweighs any other issues.
Latest Reviews for Golfhill Care Home
01 November 2024
Since arriving at Whitehill Golfhill Care Home the staff have shown great care and compassion towards my mum. All staff are friendly and go out of their way to help answer my questions about dementia and medical needs. The staff are fantastic at encouraging Mum to participate in activities, she loves to crochet, get her nails done, karaoke, baking and getting her hair done. They encourage her to remain mobile and independent. I never leave worried about her after visiting as I know she is in good caring hands. Lots of festive parties to look forward to.
06 June 2024
My grandad had been a resident in Golfhill Care Home since December 31st 2022 until recently when he passed away on May 17th 2024. The care standards that he received during his time living there were by far the best we could have asked for. The staff treated him like family and it touched all of the family to see he was cared for so well. We will always be so grateful to the staff for everything they have done for him and for how welcome they made us all feel when visiting. Truly a great bunch of people.
03 June 2024
My mother was in here for respite for a week as I was away on a break and thought it would be safer for her to go into 24/7 care. I picked her up today to be horrified by the lack of care she has received. She has stitches in her head and is covered in bruises, left to sit soaked in her urine all day. Honestly, I wouldn't advise anyone to put their loved ones into this care home no matter how short the stay. Today has been hard seeing the state of my mum. The staff don't seem to have a clue what's going on. Avoid at all costs! I'd give zero if could.
05 March 2024
My mum got an emergency respite place until a permanent place closer to family became available. Mum seemed to befriend the staff rather than the other residents. The staff were great with her.
14 September 2023
The care staff are amazing, each and every one of them. They make a fuss of my mum and she loves all the attention. It was my mum's 100th birthday on July 1st and they put on a fantastic party for her. The rooms could do with updating; painting, new flooring, new furniture (Mum's drawers need replacing). The room is small - not a lot can be done about that. It's time visitors were allowed in the dayroom - like before COVID!
20 December 2022
This is a positive review of my nephew who is disabled and staying at Golfhill Care Home. His care is good, and the staff are patient and kind. They are professional and he is given support and made to feel at home at a very difficult time for him. He has only been there a short time and we hope he will continue to be happy there.
31 August 2022
My mum was admitted to the Dennistoun Unit from the hospital last year following a fall and stroke. I live in the USA and was immediately impressed with the way the staff there made the extra effort to involve me remotely in Mum's care plan. Unfortunately, Mum has since been diagnosed with Alzheimer's and I really wanted to have her cared for by Golfhill Care Home again - this time in their memory unit, Whitehill. There were a ton of administrative roadblocks in our way to achieving this goal and, without the support and guidance of the customer relations manager, I honestly don't think I could have done so. Mum has been in Whitehill for 3 days now and some of the staff from the Dennistoun Unit remembered her and came to greet her. All of the staff there have been amazingly caring - requesting many details from me so that they can ensure Mum's individual requirements are met. I am so relieved to know Mum's in a safe and caring environment.
12 August 2022
I have found the carers at the home very attentive and look after my wife well. I had a problem with one of the carers, but it was resolved. The person concerned was quite aggressive to the residents, but I reported her to the management, and she was reprimanded; thankfully, she has left the home, which made me feel more at ease knowing she is not there anymore.
01 August 2022
I visited my brother on Wednesday the 13th of July 2022, on entering Golfhill I was welcomed by a very nice staff member. On entering my brother's room I found it to be very clean, neat and tidy. I always find the staff very friendly and pleasant. The care he is given on a daily basis is excellent which is of comfort to me knowing my brother is in safe hands at all times.
25 July 2022
My sister is in Golfhill and although individual staff are kind and supportive a great deal needs to improve. Staffing levels are an issue, especially at the weekends. There is also staff churn which impacts the relationships that are built up over time. The standard of the food is poor and the times when you can ask for a meal are subject to the times the kitchen is open. There is a culture of saying no rather than thinking about how can we make that happen. It’s a difficult job and the pay is not great but more needs to be done to provide staff with support in relation to training and understanding of complex needs.
11 June 2020
My mum lives in Golfhill Care Home. She has Alzheimer’s disease and the care she gets in Whitehill House is outstanding. She fell and broke her hip last October and the rehabilitation programme set up by the manager and her staff literally got Mum back on her feet again. Every resident is treated with great care and respect. The staff very quickly get to know the residents natures, their likes and dislikes and treat them accordingly. Golfhill closed for visitors about ten days before lockdown, and the staff have done an amazing job in caring for their residents throughout this Coronavirus situation. It is very difficult not being able to see our mother at this very vulnerable stage in her life, but the staff have kept us up to date at all times. They have put telephone/FaceTime arrangements in place for residents/families. There is also a Facebook page where pictures are posted, usually during a fun activity or a celebration. We can see that Mum is happy, healthy and safe.
11 June 2020
My mum has been a resident at Golfhill for five years. My mum first arrived at Golfhill aged 59 with advanced early-onset Alzheimer’s. The care provided for my mum has been outstanding and consistent throughout the years. My mum's age and deterioration has provided many challenges for staff but the staff have always risen to the challenge and she has been very well cared for and respected. I am especially thankful to all staff over the past few months who have done everything possible to reduce the risk of Coronavirus for both residents and staff. I would not hesitate to recommend Golfhill to anyone looking for respite or permanent care for a friend, relative or loved one.
11 June 2020
I just want to congratulate all the carers in my mum's unit, Alexander House through this rough time. You have kept Covid nearly free in this unit. You are all doing a great job. Keep up the great work. I look forward to seeing my mum and all of you as soon as possible. Thanks again for everything.
06 April 2020
I would recommend this care provider to anyone who is in need of this service. Their standard of care is excellent.
06 April 2020
What to say, a big thank you to all the staff in the Whitehill unit of Golfhill Care Home, so grateful that you are all looking after my mum so well in these difficult times. I just know that she is happy and content can't thank you all enough. Well done.
06 April 2020
My mum has been in Golfhill for 6 months, she has been treated with dignity and respect, the staff are very good with all the residents, its good to see photos especially because the home is in lockdown due to COVID-19. In the photos, they all seem to be kept busy. Mum is happy and well cared for, which is my main priority.
05 March 2020
My mother recently spent some time in Dennistoun House for intermediate care following discharge from hospital. Every aspect of her stay there was excellent. The care and attention she received from every member of staff was wonderful. Our family cannot believe the difference in her! She has now gone into another care home on a permanent basis and we can only hope that she will continue to thrive there. Dennistoun House has set the bar very high. Thanks to all.
06 January 2020
Care is very good.
03 January 2020
My wife went into Golfhill Care home six months ago and at that time she was very stressed but due to the care and perseverance of the nursing home, house manager and staff on finding suitable medication to control her mood swings, I don't know what we would have done. She is more settled now and is in a better place mentally and is more manageable. I can't thank the staff enough, as there was a time when we thought we may have to put her into hospital care. This has taken a lot of stress off me and my family.
06 November 2019
The staff at Golfhill Care Home are excellent carers. Activities could be improved, but overall the home is adequate. Hairdressing services need to be improved as this is poor. The care at this home, for my mum, has been without question outstanding. The hospital gave her hours to live, refused treatment and nine months on at the home, my mum is thriving. The care received, far outweighs any other issues.