Submit a Review for Howard House Care Home
13 Howard Street, Kilmarnock, KA1 2BP
View Full Details of Howard House Care HomeLatest Reviews for Howard House Care Home
30 January 2025
All staff and management are friendly and approachable - nothing is too much trouble. Any queries are quickly responded to either by email, telephone or in person. My relative has always been treated with dignity, compassion and kindness. Security is excellent with keypacks accessing gates to stairs and front entrance, which has recently been renovated. There are varied age appropriate activities on every day. I brilliant nursing care home run by wonderful staff.
22 January 2025
Father has now been in Howard House Care Home for over 2 years and is very content. He enjoys a comfortable life with the friendly staff. He has made new friends with other residents. He has become very understanding of other residents difficulties and is always willing to learn more. He enjoys the food and games. It is very helpful to all members of the family that many activities and information is put on the Facebook page. Staff are always very helpful on the phone if I have any issues. New staff this year have made remarkable improvements in care of both body and mind. The new lift has been installed at last but still has a noticeable bad smell. Although the new boiler has been installed, the radiator thermostats do not work and has been mentioned constantly for many months through the heat of summer and cold winter. Extra heaters have not helped and is causing unhealthy conditions in the room for Dad's chest infections.
14 November 2024
The home is very good with residents and the staff are very pleasant and caring. It has plenty of events going on to stimulate the residents and would recommend it to anybody looking to put their parents in care.
15 July 2024
All the staff are very friendly, and any feelings I have had with them are cordial, caring and helpful. They deal with my friend kindly, despite her being demanding at times! And do everything they can to keep her comfortable.
12 June 2024
Our mother has been a resident since 2021. She is extremely happy here and is looked after so well. All the staff treat her with respect and provide her with excellent care. Despite her age, she still attempts to take part in group activities and on a one-to-one basis.
16 May 2024
Amazing day visiting my mum, activities were spot in, and the resident's interaction was great. I enjoyed it as well. It was lovely to see the carers and residents mixing so well.
26 April 2024
Mum has lived in Howard House for 4 months and the experience has been positive. She is very settled and always appears happy and content when we visit. The staff have made her, and us, very welcome. We are delighted with the care Mum is given and the way she is treated. I love to see the way Mum interacts with us and others when we visit. This has been a blessing at a difficult time for us. Thank you for making our experience so positive.
04 January 2024
Have received excellent care from all staff of Howard House. The staff are respectful, friendly and caring. We as a family are so happy with all aspects of care and the activities provided to stimulate and entertain are well planned.
03 January 2024
Fantastic all round, the staff are brilliant with my dad. Can't ask for anything better as far as his care home is concerned and I know he's safe and taken good care of. The staff are brilliant, especially the office staff who are always there with any questions I have concerning Dad, so thank you very much.
04 July 2023
Overall satisfied with care but the lift carry on has been very upsetting to my mum. It should have been replaced instead of new parts. It looks old and not reliable.
15 June 2023
Regarding poor facility. Our lift is out of action and we are waiting for repairs to be done. During April a repair was done after waiting three weeks for a new part meaning that residents had to climb stairs with the help of our splendid staff. Now in May we need more repairs and have been dreading the stairs again. We are all extremely tired at the age of 95 I did not expect to be climbing stairs. How long can we go on, we need help now.
11 June 2023
My aunt was a resident in Howard House for 13 months. She received excellent care, and staff were all so kind and caring to her. She loved her time with you all. She loved the food too, especially the soup, and all the cups of tea she was given. She enjoyed getting her hair done too. Sadly she passed away peacefully after 2 days in hospital at the age of 94 years. Thank you to all the staff in Howard House.
08 June 2023
Initial settle period and no major issues at this point. Some delays in returning my father upstairs - occasionally in excess of one hour waiting time.
31 May 2023
The staff and management are all very friendly and helpful. They answer all queries, questions asked in detail. Any problems (very few) they are on to them as soon as possible. A lovely place for Mum to stay. Recommend Howard House Care Home to all. Thank you.
21 February 2023
Although our friend has only been in the home a few weeks, following a long stay in hospital, we have been very impressed with the way she has been treated, in particular, considering my friend's ongoing health problems and the way this has been managed. The staff have all been first-class, ever cheerful and treat our friend kindly, gently and with great respect. Our friend has settled into the environment really well, much better than we anticipated.
21 February 2023
I have been a resident in this home for the last six months. I am happy at the way things are, the staff and management are always there if you need them. Very well cared for, lovely room, kept very clean. The food is lovely as well. I can still do things the same as when I was living at home, feel safe and well looked after. Thanking all care staff for looking after me.
12 January 2023
Howard House is slowly returning to normal after Covid. The staff have a little more freedom now to get involved with the residents once more, outings to shops, walks in the park and centre stage is back as well as a great indoor activity programme. Refurbishment is underway with a new garden, modern rooms and a self-service coffee shop for residents and visitors. Residents are well cared for and the staff are always friendly and helpful.
03 January 2023
Howard House Care Home has been the best decision we made for my wife. She has been a resident now for a year. She is absolutely thriving. The staff are amazing, they are so friendly and helpful. They are always smiling or singing. It's very clear that Howard House is a very happy and content place to work. All staff within Howard House are a credit to the company. They are worth their weight in gold.
12 September 2022
My mum has been at Howard House for just a few months and the care she has received is excellent. The staff are so friendly and always happy to help. There are plenty of activities for the residents, and it is lovely to see them taking part and having fun.
07 September 2022
I am delighted with the care my mother has received since coming into Howard House. My mother is a quiet reserved person and whilst it has taken time for her to settle, the staff have been wonderful in helping make this transition as streamlined as possible. It is a happy place. Everyone is friendly, down to earth and are so caring and attentive to trying to make my mother's stay as enjoyable as possible. It is wonderful to hear my mother is engaging in some activities. Thank you for your care, compassion, patience and understanding.
Latest Reviews for Howard House Care Home
30 January 2025
All staff and management are friendly and approachable - nothing is too much trouble. Any queries are quickly responded to either by email, telephone or in person. My relative has always been treated with dignity, compassion and kindness. Security is excellent with keypacks accessing gates to stairs and front entrance, which has recently been renovated. There are varied age appropriate activities on every day. I brilliant nursing care home run by wonderful staff.
22 January 2025
Father has now been in Howard House Care Home for over 2 years and is very content. He enjoys a comfortable life with the friendly staff. He has made new friends with other residents. He has become very understanding of other residents difficulties and is always willing to learn more. He enjoys the food and games. It is very helpful to all members of the family that many activities and information is put on the Facebook page. Staff are always very helpful on the phone if I have any issues. New staff this year have made remarkable improvements in care of both body and mind. The new lift has been installed at last but still has a noticeable bad smell. Although the new boiler has been installed, the radiator thermostats do not work and has been mentioned constantly for many months through the heat of summer and cold winter. Extra heaters have not helped and is causing unhealthy conditions in the room for Dad's chest infections.
14 November 2024
The home is very good with residents and the staff are very pleasant and caring. It has plenty of events going on to stimulate the residents and would recommend it to anybody looking to put their parents in care.
15 July 2024
All the staff are very friendly, and any feelings I have had with them are cordial, caring and helpful. They deal with my friend kindly, despite her being demanding at times! And do everything they can to keep her comfortable.
12 June 2024
Our mother has been a resident since 2021. She is extremely happy here and is looked after so well. All the staff treat her with respect and provide her with excellent care. Despite her age, she still attempts to take part in group activities and on a one-to-one basis.
16 May 2024
Amazing day visiting my mum, activities were spot in, and the resident's interaction was great. I enjoyed it as well. It was lovely to see the carers and residents mixing so well.
26 April 2024
Mum has lived in Howard House for 4 months and the experience has been positive. She is very settled and always appears happy and content when we visit. The staff have made her, and us, very welcome. We are delighted with the care Mum is given and the way she is treated. I love to see the way Mum interacts with us and others when we visit. This has been a blessing at a difficult time for us. Thank you for making our experience so positive.
04 January 2024
Have received excellent care from all staff of Howard House. The staff are respectful, friendly and caring. We as a family are so happy with all aspects of care and the activities provided to stimulate and entertain are well planned.
03 January 2024
Fantastic all round, the staff are brilliant with my dad. Can't ask for anything better as far as his care home is concerned and I know he's safe and taken good care of. The staff are brilliant, especially the office staff who are always there with any questions I have concerning Dad, so thank you very much.
04 July 2023
Overall satisfied with care but the lift carry on has been very upsetting to my mum. It should have been replaced instead of new parts. It looks old and not reliable.
15 June 2023
Regarding poor facility. Our lift is out of action and we are waiting for repairs to be done. During April a repair was done after waiting three weeks for a new part meaning that residents had to climb stairs with the help of our splendid staff. Now in May we need more repairs and have been dreading the stairs again. We are all extremely tired at the age of 95 I did not expect to be climbing stairs. How long can we go on, we need help now.
11 June 2023
My aunt was a resident in Howard House for 13 months. She received excellent care, and staff were all so kind and caring to her. She loved her time with you all. She loved the food too, especially the soup, and all the cups of tea she was given. She enjoyed getting her hair done too. Sadly she passed away peacefully after 2 days in hospital at the age of 94 years. Thank you to all the staff in Howard House.
08 June 2023
Initial settle period and no major issues at this point. Some delays in returning my father upstairs - occasionally in excess of one hour waiting time.
31 May 2023
The staff and management are all very friendly and helpful. They answer all queries, questions asked in detail. Any problems (very few) they are on to them as soon as possible. A lovely place for Mum to stay. Recommend Howard House Care Home to all. Thank you.
21 February 2023
Although our friend has only been in the home a few weeks, following a long stay in hospital, we have been very impressed with the way she has been treated, in particular, considering my friend's ongoing health problems and the way this has been managed. The staff have all been first-class, ever cheerful and treat our friend kindly, gently and with great respect. Our friend has settled into the environment really well, much better than we anticipated.
21 February 2023
I have been a resident in this home for the last six months. I am happy at the way things are, the staff and management are always there if you need them. Very well cared for, lovely room, kept very clean. The food is lovely as well. I can still do things the same as when I was living at home, feel safe and well looked after. Thanking all care staff for looking after me.
12 January 2023
Howard House is slowly returning to normal after Covid. The staff have a little more freedom now to get involved with the residents once more, outings to shops, walks in the park and centre stage is back as well as a great indoor activity programme. Refurbishment is underway with a new garden, modern rooms and a self-service coffee shop for residents and visitors. Residents are well cared for and the staff are always friendly and helpful.
03 January 2023
Howard House Care Home has been the best decision we made for my wife. She has been a resident now for a year. She is absolutely thriving. The staff are amazing, they are so friendly and helpful. They are always smiling or singing. It's very clear that Howard House is a very happy and content place to work. All staff within Howard House are a credit to the company. They are worth their weight in gold.
12 September 2022
My mum has been at Howard House for just a few months and the care she has received is excellent. The staff are so friendly and always happy to help. There are plenty of activities for the residents, and it is lovely to see them taking part and having fun.
07 September 2022
I am delighted with the care my mother has received since coming into Howard House. My mother is a quiet reserved person and whilst it has taken time for her to settle, the staff have been wonderful in helping make this transition as streamlined as possible. It is a happy place. Everyone is friendly, down to earth and are so caring and attentive to trying to make my mother's stay as enjoyable as possible. It is wonderful to hear my mother is engaging in some activities. Thank you for your care, compassion, patience and understanding.