Submit a Review for Belhaven House
3 Craigend Road, Troon, KA10 6ER
View Full Details of Belhaven HouseLatest Reviews for Belhaven House
11 March 2025
My mother entered Belhaven under emergency circumstances after a fall. Management went above and beyond to ensure a warm and welcoming environment to mum, and provided comfort to our family as well in very difficult circumstances. Staff were quick to learn our names, and to get to know us as well as mum. On visits we always noticed the staff interacting warmly with the residents, and any time we had a question or mum needed something, staff were always quick to respond. The activities leader is a real delight, and works very hard to involve all the residents in the various events and activities she plans with great enthusiasm. When mum had some health issues, steps were taken quickly, and family kept up to date with the measures being put in place. Thank you to all at Belhaven for looking after mum so well.
05 March 2025
After a fall in her home when my sister hit her head and following a visit by ambulance crew, I was advised by the medics that my sister should not be left alone for at least the next 24 hours. As both her daughters live overseas and I live in Glasgow, I was struggling to find a way to satisfy these requirements. Fortunately Manager at Belhaven agreed to admit my sister under Emergency Respite Care. On entering Belhaven that evening, Belhaven staff immediately took my sister to her room and took care of her. When my sister entered Belhaven she was very confused (she had early stage dementia) and although the medics had cleaned my sister's wound, her hair was matted and her clothes were stained with blood. The next day when I visited she was looking great - staff had given her a full wash, her hair was clean and she was wearing fresh clothes. I cannot praise the manager and her staff enough for the care and kindness provided to my sister.
03 September 2024
Very pleased with the care Mum receives. She is always treated well and there is a happy ethos in the care home. Staff always professional and show kindness and care to all residents.
20 August 2024
On behalf of my mother and myself, I am happy to confirm this year has been the most positive year that I have witnessed. Every member of staff give their very best care and attention in every department. Also, the care home is now a warm and inviting place to visit with beautiful dining and sitting rooms to relax. It is comforting to know mother is happy and well cared for.
07 July 2024
I wish to commend Belhaven House staff and management in all aspects of care. The care given to my sister is exceptional and I also note visiting regularly that the residents are given care and respect also staff are mindful of residents' privacy. My sister has progressed immensely, especially in the past few weeks where she has been encouraged to join in the entertainment days and now mixes with other residents each day, she has made friends, is very relaxed in her environment. The new management has made a huge positive impact on Belhaven and I note staff seem more relaxed and happy. The activities coordinator is an asset to Belhaven and is responsible for the entertainment for residents. She has a light-hearted and happy personality which is ideal for the position she holds. I wish to also include one of the lead staff who is always willing to assist and has a friendly and happy manner, she keeps me up to date with my sister's progress. Thank you Belhaven staff and management for a well-run care home.
18 April 2024
The level of care given to my husband, I cannot thank the staff enough. They are wonderful. All the staff and management have saved his life with their prompt actions on more than one occasion. I am consulted and included in all decisions. I would highly recommend both this care home and the staff to anyone.
30 October 2023
I cannot thank and praise the staff and management enough for the care given to my husband. When necessary, I am contacted on decisions and fully informed of any necessary medical treatment is required. I am always made warmly welcomed when visiting. I know he is safe, which gives me comfort in this difficult situation. I am eternally grateful to all the staff for looking after him and caring for him so very considerably, kindly, and lovingly. God Bless them all.
26 October 2023
I have found Belhaven House to be very welcoming, friendly, caring place for my sister to live. The team provide the safety and security or the residents need.
06 March 2016
My father in law was nursed in Belhaven during the last months of his life and the care and kindness shown was second to none and I cannot thank the staff enough especially a small blonde nurse on nightshift whose patience and caring loving attitude astounded me, I think she worked agency or bank and along with her and the rest of the staff my father in law had a very peaceful and dignified death.
Latest Reviews for Belhaven House
11 March 2025
My mother entered Belhaven under emergency circumstances after a fall. Management went above and beyond to ensure a warm and welcoming environment to mum, and provided comfort to our family as well in very difficult circumstances. Staff were quick to learn our names, and to get to know us as well as mum. On visits we always noticed the staff interacting warmly with the residents, and any time we had a question or mum needed something, staff were always quick to respond. The activities leader is a real delight, and works very hard to involve all the residents in the various events and activities she plans with great enthusiasm. When mum had some health issues, steps were taken quickly, and family kept up to date with the measures being put in place. Thank you to all at Belhaven for looking after mum so well.
05 March 2025
After a fall in her home when my sister hit her head and following a visit by ambulance crew, I was advised by the medics that my sister should not be left alone for at least the next 24 hours. As both her daughters live overseas and I live in Glasgow, I was struggling to find a way to satisfy these requirements. Fortunately Manager at Belhaven agreed to admit my sister under Emergency Respite Care. On entering Belhaven that evening, Belhaven staff immediately took my sister to her room and took care of her. When my sister entered Belhaven she was very confused (she had early stage dementia) and although the medics had cleaned my sister's wound, her hair was matted and her clothes were stained with blood. The next day when I visited she was looking great - staff had given her a full wash, her hair was clean and she was wearing fresh clothes. I cannot praise the manager and her staff enough for the care and kindness provided to my sister.
03 September 2024
Very pleased with the care Mum receives. She is always treated well and there is a happy ethos in the care home. Staff always professional and show kindness and care to all residents.
20 August 2024
On behalf of my mother and myself, I am happy to confirm this year has been the most positive year that I have witnessed. Every member of staff give their very best care and attention in every department. Also, the care home is now a warm and inviting place to visit with beautiful dining and sitting rooms to relax. It is comforting to know mother is happy and well cared for.
07 July 2024
I wish to commend Belhaven House staff and management in all aspects of care. The care given to my sister is exceptional and I also note visiting regularly that the residents are given care and respect also staff are mindful of residents' privacy. My sister has progressed immensely, especially in the past few weeks where she has been encouraged to join in the entertainment days and now mixes with other residents each day, she has made friends, is very relaxed in her environment. The new management has made a huge positive impact on Belhaven and I note staff seem more relaxed and happy. The activities coordinator is an asset to Belhaven and is responsible for the entertainment for residents. She has a light-hearted and happy personality which is ideal for the position she holds. I wish to also include one of the lead staff who is always willing to assist and has a friendly and happy manner, she keeps me up to date with my sister's progress. Thank you Belhaven staff and management for a well-run care home.
18 April 2024
The level of care given to my husband, I cannot thank the staff enough. They are wonderful. All the staff and management have saved his life with their prompt actions on more than one occasion. I am consulted and included in all decisions. I would highly recommend both this care home and the staff to anyone.
30 October 2023
I cannot thank and praise the staff and management enough for the care given to my husband. When necessary, I am contacted on decisions and fully informed of any necessary medical treatment is required. I am always made warmly welcomed when visiting. I know he is safe, which gives me comfort in this difficult situation. I am eternally grateful to all the staff for looking after him and caring for him so very considerably, kindly, and lovingly. God Bless them all.
26 October 2023
I have found Belhaven House to be very welcoming, friendly, caring place for my sister to live. The team provide the safety and security or the residents need.
06 March 2016
My father in law was nursed in Belhaven during the last months of his life and the care and kindness shown was second to none and I cannot thank the staff enough especially a small blonde nurse on nightshift whose patience and caring loving attitude astounded me, I think she worked agency or bank and along with her and the rest of the staff my father in law had a very peaceful and dignified death.