Submit a Review for Claremont Care Home
7 High Thorneyflat Wynd, Ayr, KA8 0LS
View Full Details of Claremont Care HomeLatest Reviews for Claremont Care Home
20 March 2025
Claremont C/H have made an excellent choice in the staff they employed, all are so helpful and caring to all the residents. Mum said the food is lovely and lots of it, to eat. She has put weight on. I would recommend Claremont C/H to anyone who is looking for somewhere for a family member as I am so impressed with the care they give and I am glad my mum is one, of them. Thank you.
20 February 2025
My dad has been living at Claremont for over a year now and we are so grateful for the care and support he receives. The staff show genuine kindness and compassion to him and bring humour into his support which is so important to him. We are always made to feel welcome when we visit and the management team.
06 January 2025
I have nothing but praise for this care home. The overall experience is first class. With special mention to one staff member in particular, she is absolutely a gem whatever you pay her it is not enough, she treats my old man with respect and dignity.
14 May 2024
All the staff are excellent at all times. Could not ask for more. Thanks again.
18 December 2023
So far our experience with Claremont has been excellent. The only feedback for improvement would be the nurse and staff alarms are very loud in communal areas and the laundry does get a little mixed up despite name tags. Other than this, the staff have been amazing, very caring and genuine. We have peace of mind our mother is safe and surrounded by people who care about her.
15 December 2023
The room is clean and tidy. The staff are friendly. The staff have always been kind, friendly and caring. It's good to have individual rooms and still meet others. Nice View.
20 November 2023
Mum is given the most attentive care. The staff always make her smile. We are kept informed about any changes. We are happy that mum is well cared for.
11 July 2023
My mum has been a resident for one week for respite care. I can't thank the staff enough for such a warm welcome and for making Mum feel instantly at home. Their caring professional attitude has meant Mum has spent a very happy week here and given me the reassurance that she has been extremely well looked after. Every visit has been a very positive experience, making me feel at home too. All the staff are warm and incredibly kind and just delightful with Mum. I would also like to thank the nursing staff for their careful attention to all of Mum's medical needs. My thanks to everyone.
06 February 2023
My mother was in Claremont Care Home for nearly 4 and a half years until her death in January 2023. I was always very impressed with every aspect of Claremont. The quality of care she received was exceptional, I really cannot imagine her getting a better level of care. I always visited unannounced and my mother was always clean, her hair nicely brushed and her clothes neat and tidy. During one or two periods when she was unwell, I felt I was being as well looked after as my mother was. I never had a moment's concern about anything, and being in Claremont removed a great deal of the stress I had been under while she lived in her own home. I can't recommend Claremont highly enough.
03 February 2023
I find all the staff to be very helpful and caring. Mum's needs are met and she is treated well.
27 January 2023
Always treated with dignity and most respected. I felt the staff always treat my mother like their own.
27 January 2023
My husband has been really well looked after ever since he moved in. The staff are consistently caring and supportive of both him and our family.
24 January 2023
We have been made very welcome, and all staff members I have met have been very friendly. The bedroom is spacious and comfortable and nice and clean.
24 January 2023
My father has settled in well. The staff at the Arran unit have been very good at working with him to help him walk more. He can be challenging at times but the staff have a lovely way of dealing with him. A particular member of staff manages her unit well. All the staff are nice and courteous to my father and me.
24 January 2023
Great staff and look after my mum's needs. Can't thank you enough.
20 April 2022
In my opinion, the amount of care and personal attention that has been given to my partner is absolutely excellent. All of the staff at the care home have done an exceedingly well job and must be well praised.
31 March 2022
Avoid. Firstly let me note that the home does have some excellent staff who do genuinely care for the residents. However, they make extensive use of agency staff and seem unwilling or unable to provide the correct direction for them. For approximately 4 of the last 5 months (as of Mar 22) they have been in 'outbreak' situations meaning that only essential visits are allowed. In our case, grandchildren have not been seen since August. Residents are unable to leave the premises during these outbreaks either. Whilst every care home has of course experienced Covid outbreaks, the Claremont is clearly in a category of their own and management does not appear to care. At no point during any of the outbreaks has a member of management bothered to speak to family members or even sent out an email. Only Admin staff are on the frontline. My second complaint is regarding washing, or more particularly that they seem unable to match washed clothes with the correct resident. Clothes just go missing and the other residents' clothes just appear in the wrong rooms on a frequent and regular basis, even though in our case, everything was labelled. Whilst top and bottoms might be acceptable (often residents don't remember themselves whether they own something or not), underwear sadly also goes awry. Whilst in our case, pads were worn, I can imagine for other residents it is less appealing... In summary, if you want to ensure that other family members can visit your loved one and that they are in a home where the management actually care about the residents, I'd strongly suggest looking elsewhere. It might cost a little bit more, but it is definitely worth it.
25 March 2022
I have found the staff to be extremely helpful with the residents and they care about their work, nothing seems to be too much trouble for them. They are very caring.
01 February 2022
Both my sister and myself are delighted with the care Mum has received river the past two years she has been here, especially in difficult circumstances. Staff are always helpful and go above and beyond to keep us informed.
22 October 2021
Experience excellent, staff first-class, always helpful, friendly, no complaints at all.
Latest Reviews for Claremont Care Home
20 March 2025
Claremont C/H have made an excellent choice in the staff they employed, all are so helpful and caring to all the residents. Mum said the food is lovely and lots of it, to eat. She has put weight on. I would recommend Claremont C/H to anyone who is looking for somewhere for a family member as I am so impressed with the care they give and I am glad my mum is one, of them. Thank you.
20 February 2025
My dad has been living at Claremont for over a year now and we are so grateful for the care and support he receives. The staff show genuine kindness and compassion to him and bring humour into his support which is so important to him. We are always made to feel welcome when we visit and the management team.
06 January 2025
I have nothing but praise for this care home. The overall experience is first class. With special mention to one staff member in particular, she is absolutely a gem whatever you pay her it is not enough, she treats my old man with respect and dignity.
14 May 2024
All the staff are excellent at all times. Could not ask for more. Thanks again.
18 December 2023
So far our experience with Claremont has been excellent. The only feedback for improvement would be the nurse and staff alarms are very loud in communal areas and the laundry does get a little mixed up despite name tags. Other than this, the staff have been amazing, very caring and genuine. We have peace of mind our mother is safe and surrounded by people who care about her.
15 December 2023
The room is clean and tidy. The staff are friendly. The staff have always been kind, friendly and caring. It's good to have individual rooms and still meet others. Nice View.
20 November 2023
Mum is given the most attentive care. The staff always make her smile. We are kept informed about any changes. We are happy that mum is well cared for.
11 July 2023
My mum has been a resident for one week for respite care. I can't thank the staff enough for such a warm welcome and for making Mum feel instantly at home. Their caring professional attitude has meant Mum has spent a very happy week here and given me the reassurance that she has been extremely well looked after. Every visit has been a very positive experience, making me feel at home too. All the staff are warm and incredibly kind and just delightful with Mum. I would also like to thank the nursing staff for their careful attention to all of Mum's medical needs. My thanks to everyone.
06 February 2023
My mother was in Claremont Care Home for nearly 4 and a half years until her death in January 2023. I was always very impressed with every aspect of Claremont. The quality of care she received was exceptional, I really cannot imagine her getting a better level of care. I always visited unannounced and my mother was always clean, her hair nicely brushed and her clothes neat and tidy. During one or two periods when she was unwell, I felt I was being as well looked after as my mother was. I never had a moment's concern about anything, and being in Claremont removed a great deal of the stress I had been under while she lived in her own home. I can't recommend Claremont highly enough.
03 February 2023
I find all the staff to be very helpful and caring. Mum's needs are met and she is treated well.
27 January 2023
Always treated with dignity and most respected. I felt the staff always treat my mother like their own.
27 January 2023
My husband has been really well looked after ever since he moved in. The staff are consistently caring and supportive of both him and our family.
24 January 2023
We have been made very welcome, and all staff members I have met have been very friendly. The bedroom is spacious and comfortable and nice and clean.
24 January 2023
My father has settled in well. The staff at the Arran unit have been very good at working with him to help him walk more. He can be challenging at times but the staff have a lovely way of dealing with him. A particular member of staff manages her unit well. All the staff are nice and courteous to my father and me.
24 January 2023
Great staff and look after my mum's needs. Can't thank you enough.
20 April 2022
In my opinion, the amount of care and personal attention that has been given to my partner is absolutely excellent. All of the staff at the care home have done an exceedingly well job and must be well praised.
31 March 2022
Avoid. Firstly let me note that the home does have some excellent staff who do genuinely care for the residents. However, they make extensive use of agency staff and seem unwilling or unable to provide the correct direction for them. For approximately 4 of the last 5 months (as of Mar 22) they have been in 'outbreak' situations meaning that only essential visits are allowed. In our case, grandchildren have not been seen since August. Residents are unable to leave the premises during these outbreaks either. Whilst every care home has of course experienced Covid outbreaks, the Claremont is clearly in a category of their own and management does not appear to care. At no point during any of the outbreaks has a member of management bothered to speak to family members or even sent out an email. Only Admin staff are on the frontline. My second complaint is regarding washing, or more particularly that they seem unable to match washed clothes with the correct resident. Clothes just go missing and the other residents' clothes just appear in the wrong rooms on a frequent and regular basis, even though in our case, everything was labelled. Whilst top and bottoms might be acceptable (often residents don't remember themselves whether they own something or not), underwear sadly also goes awry. Whilst in our case, pads were worn, I can imagine for other residents it is less appealing... In summary, if you want to ensure that other family members can visit your loved one and that they are in a home where the management actually care about the residents, I'd strongly suggest looking elsewhere. It might cost a little bit more, but it is definitely worth it.
25 March 2022
I have found the staff to be extremely helpful with the residents and they care about their work, nothing seems to be too much trouble for them. They are very caring.
01 February 2022
Both my sister and myself are delighted with the care Mum has received river the past two years she has been here, especially in difficult circumstances. Staff are always helpful and go above and beyond to keep us informed.
22 October 2021
Experience excellent, staff first-class, always helpful, friendly, no complaints at all.