Submit a Review for Windyhall Care Home
3 Southpark Road, Ayr, KA7 2TL
View Full Details of Windyhall Care HomeLatest Reviews for Windyhall Care Home
17 December 2024
I can only say about the care staff who go that extra mile with helping the entertainments and the care and compassion they show and give to the residents. I would like whoever it is that decides what meals the residents have just to give a thought to the one's who don't have none or partial dentures when it comes to chewing their food.
16 December 2024
I always find the carers polite and helpful. My husband is well looked after and it gives me peace of mind that I can leave him and he will be well looked after.
12 December 2024
Windyhall is excellent, staff extremely professional, supportive and caring. The care home is also spotless/very clean. My wife is very content and happy in Windyhall. Activities and entertainment are very good.
11 December 2024
Could not ask for better staff, all very caring towards residents. Activities on nearly every day, entertainment also very good. Also outings on regularly. The only negative I have is the price per month which I think is far too much. But that is no reflection on staff, they are all amazing. Mum is very happy living in Windyhall, she also loves all the staff.
03 December 2024
My mother had a two-week stay to give me much-needed respite. I could not praise the staff highly enough for the care they gave my mum. A very clean and comfortable care home providing a calm and caring environment.
17 September 2024
We cannot speak too highly of Windyhall. When we visit we are always greeted with a smile and addressed by name. The home is furnished in a very homely style with an atmosphere to match. It is always spotless with no hint of any unpleasant odour and the housekeeping staff obviously work hard to maintain the standard. The food is 5 star quality both in preparation and presentation. The standard of care is excellent and we observe great interaction between all staff members and our brother-in-law who obviously feels safe and loved by all. We appreciate the care also shown to his wife who has become part of the Windyhall family. Many thanks to all.
08 February 2024
My mind is at rest knowing that my dad is being cared for so well at Windyhall. The staff are great to him. He feels very much at home. Well done to you all. There is always something going on activity-wise.
08 February 2024
What can I say, Windyhall is an extended family for us and a wonderful home to my mother. It is filled with the most caring, committed and hard-working people who continually strive to achieve the best results regardless of the situation. I cannot thank them enough for caring for Mum, a simple thank you never seems enough but please know it's from the heart.
30 January 2024
I have only good things to say about Windyhall. My mum always seems really content and happy every time we visit her. The staff know all the residents really well and are so caring. If I pop to my mum's room it's always immaculate and smells lovely and fresh. We knew from our first-ever enquiry visit that we wanted Mum to go to Windyhall, the initial atmosphere was just so lovely. I never feel that I have to worry about Mum because I know she's in the best place.
20 December 2022
I cannot speak highly enough of Windyhall Care Home. It has a lovely welcoming, homely feel. The staff treat the residents with so much care and compassion and the food, like the care, is of a really high standard. It's the small touches that matter. I noticed from very early on, the care staff all know our names and we are made to feel so welcome when we visit. I really appreciate that the staff all take time to have a conversation with us, which means we feel included.
16 December 2022
I arrived, without prior arrangement, at 3 pm to visit my relative. I was greeted by a very pleasant member of staff dressed in Christmas attire, indeed all the staff looked lovely and festive. The home was spotlessly clean and beautifully decorated. My relative seems very happy and content living there.
14 December 2022
Windyhall is an absolutely fantastic care home. Not only do they look after my gran wonderfully, they take time to speak with my grandpa every day and the staff have become great family friends. My gran has advanced dementia and moved into care during the pandemic when you could not visit the care home prior to admission. From phoning around and looking at reviews of various care homes in Ayr, I could tell there was only one that would fit the bill and the whole team made what was an extremely stressful time so much simpler. They could not do enough for us, then and to this day. The facilities are spotless, the activity schedule is brilliant and your relative is looked after as though they are one of their own. Some people do not understand the impact a relative going into care has on the rest of the family, particularly a spouse. Windyhall has been the most excellent support to my grandpa during this time and we are so grateful he has everyone looking out for him too.
01 July 2022
Windyhall Care Home is a lovely homely care home. Mum is always treated with respect and compassion. The staff are so caring and have supported her well over the past few weeks (having just lost her beloved husband of 65 years). Sometimes the only problem for mum is having no other resident to engage with. She cannot speak but understands everything, and the majority of the other residents she is sitting with have some form of dementia and cannot converse with her, unfortunately. I appreciate that this is an issue that is not easily resolved. Hopefully, it may change.
24 June 2022
Since my parents have been residents of Windyhall, I consider that all staff are genuinely caring and always have the residents' best interest at heart. A high degree of professionalism is always evident, coupled with welcoming and friendly personalities make this care home hard to beat.
29 June 2021
Any problems are immediately dealt with. Can't believe how hard the staff work.
17 May 2021
First of all, I would like to point out that I have no complaint about the amazing staff and the work they do at Windyhall Nursing Home. But I have grave concerns about the company that owns Windyhall and 43 others in Scotland. My main concern is the exorbitant price increase in fees by 9%, £108 per week. One of the reasons that Care Concern Group gave for the increase was, and I quote "for testing and vaccinations of staff". This is a complete fabrication. I have this in writing. As we all know testing and vaccinations are free!. Do these people think we are stupid? There was an article in the newspaper about the blatant profiteering of this company. I am utterly disgusted with this company.
16 February 2021
Dad has been in Windyhall now for nearly a year, the whole of which time under COVID restrictions. I can't begin to tell you the love, care, patience, medical care and understanding he has received from the staff team there. Not only him though. The Windyhall Team have been a huge support to Mum and I. There has been excellent communication regarding COVID updates, visiting guidelines, and problems Dad's had or issues arising etc, but most importantly, the staff are always happy to chat to us about how Dad is and to facilitate telephone calls or emailed messages to him. The visiting guidelines have been onerous on the home, but at every turn, they have reacted positively and efficiently to enable as much contact with Dad as was safe and allowed. This year has not been easy for anyone, but if Dad had been anywhere other than Windyhall, it would have been a much worse year for us, as a family and we are very grateful to the Windyhall Team.
08 December 2020
My experience, as a relative, was one of comfort as a result of the amazing care and compassion given by all staff to my aunt. In her time in Windyhall Nursing Home. I would like to add that when my aunt was at her most vulnerable during the last twenty months of her life, she was shown dignity, respect, compassion and positive encouragement through exemplary person-centred care. This exemplary care was further demonstrated during my aunt's last weeks of life and at the time of her death with the sensitive carrying out of last offices.
06 October 2020
Windyhall is a very good nursing home with very good nurses and carers.
14 September 2020
When I was told both my parents required full-time nursing care; my world was turned upside down. Finding the right home for them both was very important to me. I contacted a few homes, but I can honestly say Windyhall won my heart over from the first phone call. The staff went above and beyond to support me through the process. More importantly, I knew right away mum and dad would love it. Moving them into their new home was completed quickly and very efficiently. The staff made the 2-weeks isolation required that bit easier with video calls, telephone calls and regular updates. Their medical needs are treated with dignity and respect. When I got to visit them, I was delighted to see them looking so well and settled. They tell me the food is fabulous, and the staff are brilliant!! I can't thank Windyhall enough and highly recommend"
Latest Reviews for Windyhall Care Home
17 December 2024
I can only say about the care staff who go that extra mile with helping the entertainments and the care and compassion they show and give to the residents. I would like whoever it is that decides what meals the residents have just to give a thought to the one's who don't have none or partial dentures when it comes to chewing their food.
16 December 2024
I always find the carers polite and helpful. My husband is well looked after and it gives me peace of mind that I can leave him and he will be well looked after.
12 December 2024
Windyhall is excellent, staff extremely professional, supportive and caring. The care home is also spotless/very clean. My wife is very content and happy in Windyhall. Activities and entertainment are very good.
11 December 2024
Could not ask for better staff, all very caring towards residents. Activities on nearly every day, entertainment also very good. Also outings on regularly. The only negative I have is the price per month which I think is far too much. But that is no reflection on staff, they are all amazing. Mum is very happy living in Windyhall, she also loves all the staff.
03 December 2024
My mother had a two-week stay to give me much-needed respite. I could not praise the staff highly enough for the care they gave my mum. A very clean and comfortable care home providing a calm and caring environment.
17 September 2024
We cannot speak too highly of Windyhall. When we visit we are always greeted with a smile and addressed by name. The home is furnished in a very homely style with an atmosphere to match. It is always spotless with no hint of any unpleasant odour and the housekeeping staff obviously work hard to maintain the standard. The food is 5 star quality both in preparation and presentation. The standard of care is excellent and we observe great interaction between all staff members and our brother-in-law who obviously feels safe and loved by all. We appreciate the care also shown to his wife who has become part of the Windyhall family. Many thanks to all.
08 February 2024
My mind is at rest knowing that my dad is being cared for so well at Windyhall. The staff are great to him. He feels very much at home. Well done to you all. There is always something going on activity-wise.
08 February 2024
What can I say, Windyhall is an extended family for us and a wonderful home to my mother. It is filled with the most caring, committed and hard-working people who continually strive to achieve the best results regardless of the situation. I cannot thank them enough for caring for Mum, a simple thank you never seems enough but please know it's from the heart.
30 January 2024
I have only good things to say about Windyhall. My mum always seems really content and happy every time we visit her. The staff know all the residents really well and are so caring. If I pop to my mum's room it's always immaculate and smells lovely and fresh. We knew from our first-ever enquiry visit that we wanted Mum to go to Windyhall, the initial atmosphere was just so lovely. I never feel that I have to worry about Mum because I know she's in the best place.
20 December 2022
I cannot speak highly enough of Windyhall Care Home. It has a lovely welcoming, homely feel. The staff treat the residents with so much care and compassion and the food, like the care, is of a really high standard. It's the small touches that matter. I noticed from very early on, the care staff all know our names and we are made to feel so welcome when we visit. I really appreciate that the staff all take time to have a conversation with us, which means we feel included.
16 December 2022
I arrived, without prior arrangement, at 3 pm to visit my relative. I was greeted by a very pleasant member of staff dressed in Christmas attire, indeed all the staff looked lovely and festive. The home was spotlessly clean and beautifully decorated. My relative seems very happy and content living there.
14 December 2022
Windyhall is an absolutely fantastic care home. Not only do they look after my gran wonderfully, they take time to speak with my grandpa every day and the staff have become great family friends. My gran has advanced dementia and moved into care during the pandemic when you could not visit the care home prior to admission. From phoning around and looking at reviews of various care homes in Ayr, I could tell there was only one that would fit the bill and the whole team made what was an extremely stressful time so much simpler. They could not do enough for us, then and to this day. The facilities are spotless, the activity schedule is brilliant and your relative is looked after as though they are one of their own. Some people do not understand the impact a relative going into care has on the rest of the family, particularly a spouse. Windyhall has been the most excellent support to my grandpa during this time and we are so grateful he has everyone looking out for him too.
01 July 2022
Windyhall Care Home is a lovely homely care home. Mum is always treated with respect and compassion. The staff are so caring and have supported her well over the past few weeks (having just lost her beloved husband of 65 years). Sometimes the only problem for mum is having no other resident to engage with. She cannot speak but understands everything, and the majority of the other residents she is sitting with have some form of dementia and cannot converse with her, unfortunately. I appreciate that this is an issue that is not easily resolved. Hopefully, it may change.
24 June 2022
Since my parents have been residents of Windyhall, I consider that all staff are genuinely caring and always have the residents' best interest at heart. A high degree of professionalism is always evident, coupled with welcoming and friendly personalities make this care home hard to beat.
29 June 2021
Any problems are immediately dealt with. Can't believe how hard the staff work.
17 May 2021
First of all, I would like to point out that I have no complaint about the amazing staff and the work they do at Windyhall Nursing Home. But I have grave concerns about the company that owns Windyhall and 43 others in Scotland. My main concern is the exorbitant price increase in fees by 9%, £108 per week. One of the reasons that Care Concern Group gave for the increase was, and I quote "for testing and vaccinations of staff". This is a complete fabrication. I have this in writing. As we all know testing and vaccinations are free!. Do these people think we are stupid? There was an article in the newspaper about the blatant profiteering of this company. I am utterly disgusted with this company.
16 February 2021
Dad has been in Windyhall now for nearly a year, the whole of which time under COVID restrictions. I can't begin to tell you the love, care, patience, medical care and understanding he has received from the staff team there. Not only him though. The Windyhall Team have been a huge support to Mum and I. There has been excellent communication regarding COVID updates, visiting guidelines, and problems Dad's had or issues arising etc, but most importantly, the staff are always happy to chat to us about how Dad is and to facilitate telephone calls or emailed messages to him. The visiting guidelines have been onerous on the home, but at every turn, they have reacted positively and efficiently to enable as much contact with Dad as was safe and allowed. This year has not been easy for anyone, but if Dad had been anywhere other than Windyhall, it would have been a much worse year for us, as a family and we are very grateful to the Windyhall Team.
08 December 2020
My experience, as a relative, was one of comfort as a result of the amazing care and compassion given by all staff to my aunt. In her time in Windyhall Nursing Home. I would like to add that when my aunt was at her most vulnerable during the last twenty months of her life, she was shown dignity, respect, compassion and positive encouragement through exemplary person-centred care. This exemplary care was further demonstrated during my aunt's last weeks of life and at the time of her death with the sensitive carrying out of last offices.
06 October 2020
Windyhall is a very good nursing home with very good nurses and carers.
14 September 2020
When I was told both my parents required full-time nursing care; my world was turned upside down. Finding the right home for them both was very important to me. I contacted a few homes, but I can honestly say Windyhall won my heart over from the first phone call. The staff went above and beyond to support me through the process. More importantly, I knew right away mum and dad would love it. Moving them into their new home was completed quickly and very efficiently. The staff made the 2-weeks isolation required that bit easier with video calls, telephone calls and regular updates. Their medical needs are treated with dignity and respect. When I got to visit them, I was delighted to see them looking so well and settled. They tell me the food is fabulous, and the staff are brilliant!! I can't thank Windyhall enough and highly recommend"