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Westway, Arbroath, DD11 2BW
View Full Details of Antiquary Care HomeLatest Reviews for Antiquary Care Home
19 June 2024
My husband has been in Antiquary for three and half years. In that time he has been well looked after. Everyone no matter which unit, kitchen, cleaners, laundry and especially the carers all say hello to him by name and not just him they know the residents and their likes and dislikes. The food is good so are the activities etc.. The new manager has turned the place round as well.
15 January 2024
My wife has Huntington's Disease, she entered the Antiquary Care Home on 31/07/23. During this period I have had many concerns about my wife's care. She has no mobility and poor dexterity in her hands. She requires close care. At times her drinking mugs are dirty, the fluids which have thickener added were left too long without being refreshed. Her clothes were almost daily badly food stained. My wife often complains about her food, her food has to be pureed, when it is served to her, very seldom she is advised what it is. She also complains about the food being too salty for her. A lot of the staff are very nice and helpful, some not so much. Most of the staff do not appear to have HD awareness, possibly due to little or no training. People with HD have a very high risk with possible choking, this can easily cause food and liquids entering the lungs and causing infection. When I visit my wife often says she is hungry, often there is too much noise for her, alarms and people shouting.
02 February 2023
We moved Mum to the EMI Unit in August 2020 and she resided there until her passing in January 2023. She absolutely thrived there. We had to move Mum to Antiquary due to her prior care home was no longer viable as stated Mum absolutely thrived very quickly at Antiquary. She was happy and the staff were brilliant with her and us as a family. The support from the activities coordinator, the food and third-party care such as dental, hairdressers and opticians was excellent. Communication with the family was excellent. Mum declined due to her condition and the staff adapted to continue delivering excellent care nothing was a problem. In the latter stages of Mum's life and end-of-life care that was delivered with such genuine care, compassion and dignity. We were always kept updated and we really can't thank all of the staff enough for making her last few years as caring and comfortable as they were. We would highly recommend Antiquary for your loved ones.
15 November 2022
I was made to feel very welcome when I visited the care home. All my questions were answered and I felt at ease. I was reassured when the Home Care Manager was a psychiatric nurse. It smelt nice in the home care had been made, to make the entrance hall inviting. I wasn't rushed during my visit. I was impressed that all the staff were very smiley-genuine smiles.
02 November 2022
Looking after my uncle. Really nice accommodation and staff well mannered and pleasant. Meals good and plenty of food. Good place to be.
01 November 2022
My mum loved this place where she made new friends. Always said how good everyone was and staff go above and beyond in care. I couldn't ask for more. Gave my mum another lease of life and treated her with dignity right up to the end. My thanks to all that work here.
31 October 2022
Went ok.
10 August 2022
Had an absolutely amazing experience visiting my friend (for the first time since she moved here) yesterday. The staff are all wonderful and genuinely caring. Service users' needs are everyone's main priority. Beautiful home and very high standard of cleanliness. Every member of staff is very professional.
10 May 2022
What a frightening 6-weeks it has been, but made better with the support of the amazing staff at Antiquary who have been patient with my dad (who now lives in the home), and so supportive of my mum - who now lives alone. When my dad first relocated to the care home, it was frightening for us all, but the staff took us all under their wing and walked us through every step of the process. There have been a few stumbling blocks but I would encourage everyone to ask questions if you have any queries. The one issue I had was, that my dad has dementia and was telling me things he "believed" was not happening, when in fact they were. Communication with staff and management is so very important to keep things straight. Thank you all so much for changing our lives for the better.
07 March 2022
No problems at all with the home, the facilities, and especially the staff. The Standard of care is excellent, and the general atmosphere is happy and upbeat (unlike one or two other homes that I have had connections within the recent past)... keep up the good work.
07 March 2022
Our overall experience with Antiquary Care Home has been very positive. Dad has been there for nearly 2-years, he entered the home during Covid, and we have been very grateful for the care that has been given to him. Nothing ever is a bother to the manager and her staff. Dad has been happy, comfortable and well-fed!
07 March 2022
Has been a very positive move from another care home. The staff are very friendly and do a lot to make the resident's days cheerful and packed with lots of activities. Lots of pictures on their web page most days.
07 January 2022
My mother was transferred to Antiquary from a local hospital unit after a full assessment process. Despite that, within a week the staff requested that she was moved back to the hospital because of her (dementia-related) behaviours and needs. That is, of course, understandable. What was less acceptable was that no one updated her family of the home's growing concerns over that week, either by phone or when we visited. We were only advised of the move to the hospital by the council's social care department - with one day's notice. To add to my dis-satisfaction, my calls to the home for some information were not returned for another week, and even then only after I called the Balhousie Head Office. Antiquary looked to be a super choice for my Mum's needs. It appeared very welcoming and all the staff I met were friendly and attentive. My experience, however, suggest a weak needs assessment process and an absence of the simple courtesy of consulting with residents' families.
29 April 2021
My mother-in-law moved into Balhousie Antiquary Care Home last August in the midst of Covid-19. What can we say - she has settled in so well, she’s thriving and happy. The staff made it so easy for us to move her in, when we phone they are always helpful and informative as to how she’s doing. There’s always loads going on for the residents to do. At Christmas and New Year the staff went above and beyond to make it special as family couldn’t visit. Just wish we’d done it sooner. Highly recommend Antiquary.
26 February 2021
I live in the Southwest of England and so far have been unable to visit Mum due to the restrictions so have no first-hand knowledge of the home or staff. I rely on my sister and brother-in-law who are the main points of contact. Having said that, what better review is there than for all of the residents and staff to be Covid-19 free. Social media is great to see all that is going on and that mum is participating. Thanks to all of the staff.
25 February 2021
My nanna has been a resident of this home for a few years, the staff have always been welcoming and friendly on my visits. My nanna appears to have come in leaps and bounds since being here and I wholeheartedly put this down to the care and attention she receives by all at the Balhousie Antiquary Care Home. I have no worries in terms of the care she is receiving and would highly recommend this home to others. I cannot thank the staff enough for what they do for my nanna and all the other residents.
23 February 2021
Both parents are now residents and require nursing support. From the initial phone call requesting information to moving in and ongoing care, the staff has been excellent. Very good at updates on medical condition and care needs, also frequent contact with own GP when changes are required. Parents really happy with staff responsible for personal care on daily basis.
09 February 2021
My mum has been in care for a short time but cannot thank the staff and manager for everything they have done for my mum so far as she has settled in very well. Most of the time my mum being in the care home has been in lockdown it's been so hard for everyone but the staff have been amazing keeping them all safe and well.
25 June 2020
My mum has been a resident for less than a year, a lot of that time under lockdown. We cannot praise the staff enough for their enthusiasm, care and support through these challenging times. The home is bright, cheerful and welcoming. We live quite a distance away and visiting is limited, so the introduction of the Facebook page has been an excellent way to keep in touch and get a sense of the environment. Our thanks to all the staff.
14 January 2020
From the first time the manager came to do an assessment, we felt confident in the care my father would receive. Although my father was only a resident for a short time the care was professional and given in a friendly and dignified manner. All the staff were attentive - this included nurses, carers and ancillary staff. They made my father and his visitors feel welcome. We felt extremely comfortable leaving him in the care of the home.
Latest Reviews for Antiquary Care Home
19 June 2024
My husband has been in Antiquary for three and half years. In that time he has been well looked after. Everyone no matter which unit, kitchen, cleaners, laundry and especially the carers all say hello to him by name and not just him they know the residents and their likes and dislikes. The food is good so are the activities etc.. The new manager has turned the place round as well.
15 January 2024
My wife has Huntington's Disease, she entered the Antiquary Care Home on 31/07/23. During this period I have had many concerns about my wife's care. She has no mobility and poor dexterity in her hands. She requires close care. At times her drinking mugs are dirty, the fluids which have thickener added were left too long without being refreshed. Her clothes were almost daily badly food stained. My wife often complains about her food, her food has to be pureed, when it is served to her, very seldom she is advised what it is. She also complains about the food being too salty for her. A lot of the staff are very nice and helpful, some not so much. Most of the staff do not appear to have HD awareness, possibly due to little or no training. People with HD have a very high risk with possible choking, this can easily cause food and liquids entering the lungs and causing infection. When I visit my wife often says she is hungry, often there is too much noise for her, alarms and people shouting.
02 February 2023
We moved Mum to the EMI Unit in August 2020 and she resided there until her passing in January 2023. She absolutely thrived there. We had to move Mum to Antiquary due to her prior care home was no longer viable as stated Mum absolutely thrived very quickly at Antiquary. She was happy and the staff were brilliant with her and us as a family. The support from the activities coordinator, the food and third-party care such as dental, hairdressers and opticians was excellent. Communication with the family was excellent. Mum declined due to her condition and the staff adapted to continue delivering excellent care nothing was a problem. In the latter stages of Mum's life and end-of-life care that was delivered with such genuine care, compassion and dignity. We were always kept updated and we really can't thank all of the staff enough for making her last few years as caring and comfortable as they were. We would highly recommend Antiquary for your loved ones.
15 November 2022
I was made to feel very welcome when I visited the care home. All my questions were answered and I felt at ease. I was reassured when the Home Care Manager was a psychiatric nurse. It smelt nice in the home care had been made, to make the entrance hall inviting. I wasn't rushed during my visit. I was impressed that all the staff were very smiley-genuine smiles.
02 November 2022
Looking after my uncle. Really nice accommodation and staff well mannered and pleasant. Meals good and plenty of food. Good place to be.
01 November 2022
My mum loved this place where she made new friends. Always said how good everyone was and staff go above and beyond in care. I couldn't ask for more. Gave my mum another lease of life and treated her with dignity right up to the end. My thanks to all that work here.
31 October 2022
Went ok.
10 August 2022
Had an absolutely amazing experience visiting my friend (for the first time since she moved here) yesterday. The staff are all wonderful and genuinely caring. Service users' needs are everyone's main priority. Beautiful home and very high standard of cleanliness. Every member of staff is very professional.
10 May 2022
What a frightening 6-weeks it has been, but made better with the support of the amazing staff at Antiquary who have been patient with my dad (who now lives in the home), and so supportive of my mum - who now lives alone. When my dad first relocated to the care home, it was frightening for us all, but the staff took us all under their wing and walked us through every step of the process. There have been a few stumbling blocks but I would encourage everyone to ask questions if you have any queries. The one issue I had was, that my dad has dementia and was telling me things he "believed" was not happening, when in fact they were. Communication with staff and management is so very important to keep things straight. Thank you all so much for changing our lives for the better.
07 March 2022
No problems at all with the home, the facilities, and especially the staff. The Standard of care is excellent, and the general atmosphere is happy and upbeat (unlike one or two other homes that I have had connections within the recent past)... keep up the good work.
07 March 2022
Our overall experience with Antiquary Care Home has been very positive. Dad has been there for nearly 2-years, he entered the home during Covid, and we have been very grateful for the care that has been given to him. Nothing ever is a bother to the manager and her staff. Dad has been happy, comfortable and well-fed!
07 March 2022
Has been a very positive move from another care home. The staff are very friendly and do a lot to make the resident's days cheerful and packed with lots of activities. Lots of pictures on their web page most days.
07 January 2022
My mother was transferred to Antiquary from a local hospital unit after a full assessment process. Despite that, within a week the staff requested that she was moved back to the hospital because of her (dementia-related) behaviours and needs. That is, of course, understandable. What was less acceptable was that no one updated her family of the home's growing concerns over that week, either by phone or when we visited. We were only advised of the move to the hospital by the council's social care department - with one day's notice. To add to my dis-satisfaction, my calls to the home for some information were not returned for another week, and even then only after I called the Balhousie Head Office. Antiquary looked to be a super choice for my Mum's needs. It appeared very welcoming and all the staff I met were friendly and attentive. My experience, however, suggest a weak needs assessment process and an absence of the simple courtesy of consulting with residents' families.
29 April 2021
My mother-in-law moved into Balhousie Antiquary Care Home last August in the midst of Covid-19. What can we say - she has settled in so well, she’s thriving and happy. The staff made it so easy for us to move her in, when we phone they are always helpful and informative as to how she’s doing. There’s always loads going on for the residents to do. At Christmas and New Year the staff went above and beyond to make it special as family couldn’t visit. Just wish we’d done it sooner. Highly recommend Antiquary.
26 February 2021
I live in the Southwest of England and so far have been unable to visit Mum due to the restrictions so have no first-hand knowledge of the home or staff. I rely on my sister and brother-in-law who are the main points of contact. Having said that, what better review is there than for all of the residents and staff to be Covid-19 free. Social media is great to see all that is going on and that mum is participating. Thanks to all of the staff.
25 February 2021
My nanna has been a resident of this home for a few years, the staff have always been welcoming and friendly on my visits. My nanna appears to have come in leaps and bounds since being here and I wholeheartedly put this down to the care and attention she receives by all at the Balhousie Antiquary Care Home. I have no worries in terms of the care she is receiving and would highly recommend this home to others. I cannot thank the staff enough for what they do for my nanna and all the other residents.
23 February 2021
Both parents are now residents and require nursing support. From the initial phone call requesting information to moving in and ongoing care, the staff has been excellent. Very good at updates on medical condition and care needs, also frequent contact with own GP when changes are required. Parents really happy with staff responsible for personal care on daily basis.
09 February 2021
My mum has been in care for a short time but cannot thank the staff and manager for everything they have done for my mum so far as she has settled in very well. Most of the time my mum being in the care home has been in lockdown it's been so hard for everyone but the staff have been amazing keeping them all safe and well.
25 June 2020
My mum has been a resident for less than a year, a lot of that time under lockdown. We cannot praise the staff enough for their enthusiasm, care and support through these challenging times. The home is bright, cheerful and welcoming. We live quite a distance away and visiting is limited, so the introduction of the Facebook page has been an excellent way to keep in touch and get a sense of the environment. Our thanks to all the staff.
14 January 2020
From the first time the manager came to do an assessment, we felt confident in the care my father would receive. Although my father was only a resident for a short time the care was professional and given in a friendly and dignified manner. All the staff were attentive - this included nurses, carers and ancillary staff. They made my father and his visitors feel welcome. We felt extremely comfortable leaving him in the care of the home.