Submit a Review for Antiquary Care Home
Westway, Arbroath, DD11 2BW
View Full Details of Antiquary Care HomeLatest Reviews for Antiquary Care Home
15 April 2025
Antiquary Care Home has improved significantly since 2023. My wife now has quality care/support and treated with dignity. My wife is much happier now. The management and staff are all very caring and professional. My wife has a very good care plan which is adhered to and reviewed on a regular basis. The nursing staff are all very good and fully aware of my wife's illness and required care.
09 April 2025
From the first day my husband moved into Antiquary House Care Home the staff made us both feel very welcome and since I have been coming in on a regular basis and my husband is settling. I am getting to know the carers and nursing staff. I have also spoken to the manager who is very helpful which makes this awful time more bearable for myself. All I want is for my husband to be kept clean, fed and safe. The room is very airy and kept clean.
28 March 2025
Mum moved here in August 2024, my Dad was also a resident here previously so we already knew that the care offered was excellent. It took mum a wee while to settle down and staff have been wonderful. Nothing is a problem and they are very attentive to both Mum and myself & my sisters should we need help with anything. . They are very friendly & approachable. There is a range of activities available to mum should she want to participate. I believe the food is very good and I know mum enjoys the home-bakes! Mums room is very nice and always very clean and tidy.
27 March 2025
My sister has been a service user arriving at Antiquary in November 2023 as her original service accommodation was damaged in the floods. We originally had some doubts about my sister being there. However, after raising our concerns, we plan in regular meetings with the management and care/nursing staff, enabling us to iron out any issues we had. All the staff are brilliant with my sister, regardless of which department they work in, they all take the time to speak with sister. My sister recently moved to a bigger and brighter room which has had an immediate impact on day to day mood. The activities have improved massively, involving all the service users regardless of ability/disability, it's great to see the photographs of my sister being happy and smiling. Some of the service users are so friendly and enjoy a wee chat, which I am more than happy to do. Overall I am very happy, knowing my sister is being cared for well, well done to the new management and all the team.
27 March 2025
Antiquary became part of my life from September 2017 when my dad moved into Westway. The staff became part of the family, providing first-class care to my dad. Despite his decline with dementia, my dad was the happiest I had seen him in many years. This was due to the commitment and care of the staff. During that time, all the staff were extremely welcoming to my mother - inviting her to stay for meals, and participate in the games, or social events when she visited my dad. My mother's transition to moving into Antiquary in June 2018, went smoothly due to the care home feeling like a second home to her. My dad passed in August 2019, compassionately cared for by Antiquary staff. During the Covid years, the staff went above and beyond their remits, keeping residents entertained. I have witnessed many changes over those years, some good, some not so good, due to changes in management. Overall, my opinion of Antiquary is positive, with my mother continuing to receive first-class care.
27 March 2025
My mother has been in Antiquary for several years now suffering from Dementia. She is bed bound. Even though we live close to the care home and visit regularly the nursing staff still phone me regularly with updates on Mum's well being. They monitor and are willing to share key details of Mum's health with us when requested. They have a good relationships with the local GP, Mental Health Team, Dentist and other services to make sure all aspects of care are dealt with in the best possible way. The carers are amazing and bring a smile to Mum's face when they are with her. Mum needs care for every aspect of her life now including feeding and drinking and everything I have seen says this is done with compassion and dignity. One last thing, the care home provided Mum with an Alexa. This allows us to provide Mum with music she enjoys through Spotify. It is a small thing but music is perhaps the only thing left for Mum to enjoy.
27 March 2025
My mum went in for respite care at short notice. All the staff at the care home are friendly and helpful and seem to know all the people staying there and their relatives by name. Mum says the meals are very good, and there is always drinks and snack available. Rooms are really big and clean.
19 June 2024
My husband has been in Antiquary for three and half years. In that time he has been well looked after. Everyone no matter which unit, kitchen, cleaners, laundry and especially the carers all say hello to him by name and not just him they know the residents and their likes and dislikes. The food is good so are the activities etc.. The new manager has turned the place round as well.
02 February 2023
We moved Mum to the EMI Unit in August 2020 and she resided there until her passing in January 2023. She absolutely thrived there. We had to move Mum to Antiquary due to her prior care home was no longer viable as stated Mum absolutely thrived very quickly at Antiquary. She was happy and the staff were brilliant with her and us as a family. The support from the activities coordinator, the food and third-party care such as dental, hairdressers and opticians was excellent. Communication with the family was excellent. Mum declined due to her condition and the staff adapted to continue delivering excellent care nothing was a problem. In the latter stages of Mum's life and end-of-life care that was delivered with such genuine care, compassion and dignity. We were always kept updated and we really can't thank all of the staff enough for making her last few years as caring and comfortable as they were. We would highly recommend Antiquary for your loved ones.
15 November 2022
I was made to feel very welcome when I visited the care home. All my questions were answered and I felt at ease. I was reassured when the Home Care Manager was a psychiatric nurse. It smelt nice in the home care had been made, to make the entrance hall inviting. I wasn't rushed during my visit. I was impressed that all the staff were very smiley-genuine smiles.
02 November 2022
Looking after my uncle. Really nice accommodation and staff well mannered and pleasant. Meals good and plenty of food. Good place to be.
01 November 2022
My mum loved this place where she made new friends. Always said how good everyone was and staff go above and beyond in care. I couldn't ask for more. Gave my mum another lease of life and treated her with dignity right up to the end. My thanks to all that work here.
31 October 2022
Went ok.
10 August 2022
Had an absolutely amazing experience visiting my friend (for the first time since she moved here) yesterday. The staff are all wonderful and genuinely caring. Service users' needs are everyone's main priority. Beautiful home and very high standard of cleanliness. Every member of staff is very professional.
10 May 2022
What a frightening 6-weeks it has been, but made better with the support of the amazing staff at Antiquary who have been patient with my dad (who now lives in the home), and so supportive of my mum - who now lives alone. When my dad first relocated to the care home, it was frightening for us all, but the staff took us all under their wing and walked us through every step of the process. There have been a few stumbling blocks but I would encourage everyone to ask questions if you have any queries. The one issue I had was, that my dad has dementia and was telling me things he "believed" was not happening, when in fact they were. Communication with staff and management is so very important to keep things straight. Thank you all so much for changing our lives for the better.
07 March 2022
No problems at all with the home, the facilities, and especially the staff. The Standard of care is excellent, and the general atmosphere is happy and upbeat (unlike one or two other homes that I have had connections within the recent past)... keep up the good work.
07 March 2022
Our overall experience with Antiquary Care Home has been very positive. Dad has been there for nearly 2-years, he entered the home during Covid, and we have been very grateful for the care that has been given to him. Nothing ever is a bother to the manager and her staff. Dad has been happy, comfortable and well-fed!
07 March 2022
Has been a very positive move from another care home. The staff are very friendly and do a lot to make the resident's days cheerful and packed with lots of activities. Lots of pictures on their web page most days.
07 January 2022
My mother was transferred to Antiquary from a local hospital unit after a full assessment process. Despite that, within a week the staff requested that she was moved back to the hospital because of her (dementia-related) behaviours and needs. That is, of course, understandable. What was less acceptable was that no one updated her family of the home's growing concerns over that week, either by phone or when we visited. We were only advised of the move to the hospital by the council's social care department - with one day's notice. To add to my dis-satisfaction, my calls to the home for some information were not returned for another week, and even then only after I called the Balhousie Head Office. Antiquary looked to be a super choice for my Mum's needs. It appeared very welcoming and all the staff I met were friendly and attentive. My experience, however, suggest a weak needs assessment process and an absence of the simple courtesy of consulting with residents' families.
29 April 2021
My mother-in-law moved into Balhousie Antiquary Care Home last August in the midst of Covid-19. What can we say - she has settled in so well, she’s thriving and happy. The staff made it so easy for us to move her in, when we phone they are always helpful and informative as to how she’s doing. There’s always loads going on for the residents to do. At Christmas and New Year the staff went above and beyond to make it special as family couldn’t visit. Just wish we’d done it sooner. Highly recommend Antiquary.
Latest Reviews for Antiquary Care Home
15 April 2025
Antiquary Care Home has improved significantly since 2023. My wife now has quality care/support and treated with dignity. My wife is much happier now. The management and staff are all very caring and professional. My wife has a very good care plan which is adhered to and reviewed on a regular basis. The nursing staff are all very good and fully aware of my wife's illness and required care.
09 April 2025
From the first day my husband moved into Antiquary House Care Home the staff made us both feel very welcome and since I have been coming in on a regular basis and my husband is settling. I am getting to know the carers and nursing staff. I have also spoken to the manager who is very helpful which makes this awful time more bearable for myself. All I want is for my husband to be kept clean, fed and safe. The room is very airy and kept clean.
28 March 2025
Mum moved here in August 2024, my Dad was also a resident here previously so we already knew that the care offered was excellent. It took mum a wee while to settle down and staff have been wonderful. Nothing is a problem and they are very attentive to both Mum and myself & my sisters should we need help with anything. . They are very friendly & approachable. There is a range of activities available to mum should she want to participate. I believe the food is very good and I know mum enjoys the home-bakes! Mums room is very nice and always very clean and tidy.
27 March 2025
My sister has been a service user arriving at Antiquary in November 2023 as her original service accommodation was damaged in the floods. We originally had some doubts about my sister being there. However, after raising our concerns, we plan in regular meetings with the management and care/nursing staff, enabling us to iron out any issues we had. All the staff are brilliant with my sister, regardless of which department they work in, they all take the time to speak with sister. My sister recently moved to a bigger and brighter room which has had an immediate impact on day to day mood. The activities have improved massively, involving all the service users regardless of ability/disability, it's great to see the photographs of my sister being happy and smiling. Some of the service users are so friendly and enjoy a wee chat, which I am more than happy to do. Overall I am very happy, knowing my sister is being cared for well, well done to the new management and all the team.
27 March 2025
Antiquary became part of my life from September 2017 when my dad moved into Westway. The staff became part of the family, providing first-class care to my dad. Despite his decline with dementia, my dad was the happiest I had seen him in many years. This was due to the commitment and care of the staff. During that time, all the staff were extremely welcoming to my mother - inviting her to stay for meals, and participate in the games, or social events when she visited my dad. My mother's transition to moving into Antiquary in June 2018, went smoothly due to the care home feeling like a second home to her. My dad passed in August 2019, compassionately cared for by Antiquary staff. During the Covid years, the staff went above and beyond their remits, keeping residents entertained. I have witnessed many changes over those years, some good, some not so good, due to changes in management. Overall, my opinion of Antiquary is positive, with my mother continuing to receive first-class care.
27 March 2025
My mother has been in Antiquary for several years now suffering from Dementia. She is bed bound. Even though we live close to the care home and visit regularly the nursing staff still phone me regularly with updates on Mum's well being. They monitor and are willing to share key details of Mum's health with us when requested. They have a good relationships with the local GP, Mental Health Team, Dentist and other services to make sure all aspects of care are dealt with in the best possible way. The carers are amazing and bring a smile to Mum's face when they are with her. Mum needs care for every aspect of her life now including feeding and drinking and everything I have seen says this is done with compassion and dignity. One last thing, the care home provided Mum with an Alexa. This allows us to provide Mum with music she enjoys through Spotify. It is a small thing but music is perhaps the only thing left for Mum to enjoy.
27 March 2025
My mum went in for respite care at short notice. All the staff at the care home are friendly and helpful and seem to know all the people staying there and their relatives by name. Mum says the meals are very good, and there is always drinks and snack available. Rooms are really big and clean.
19 June 2024
My husband has been in Antiquary for three and half years. In that time he has been well looked after. Everyone no matter which unit, kitchen, cleaners, laundry and especially the carers all say hello to him by name and not just him they know the residents and their likes and dislikes. The food is good so are the activities etc.. The new manager has turned the place round as well.
02 February 2023
We moved Mum to the EMI Unit in August 2020 and she resided there until her passing in January 2023. She absolutely thrived there. We had to move Mum to Antiquary due to her prior care home was no longer viable as stated Mum absolutely thrived very quickly at Antiquary. She was happy and the staff were brilliant with her and us as a family. The support from the activities coordinator, the food and third-party care such as dental, hairdressers and opticians was excellent. Communication with the family was excellent. Mum declined due to her condition and the staff adapted to continue delivering excellent care nothing was a problem. In the latter stages of Mum's life and end-of-life care that was delivered with such genuine care, compassion and dignity. We were always kept updated and we really can't thank all of the staff enough for making her last few years as caring and comfortable as they were. We would highly recommend Antiquary for your loved ones.
15 November 2022
I was made to feel very welcome when I visited the care home. All my questions were answered and I felt at ease. I was reassured when the Home Care Manager was a psychiatric nurse. It smelt nice in the home care had been made, to make the entrance hall inviting. I wasn't rushed during my visit. I was impressed that all the staff were very smiley-genuine smiles.
02 November 2022
Looking after my uncle. Really nice accommodation and staff well mannered and pleasant. Meals good and plenty of food. Good place to be.
01 November 2022
My mum loved this place where she made new friends. Always said how good everyone was and staff go above and beyond in care. I couldn't ask for more. Gave my mum another lease of life and treated her with dignity right up to the end. My thanks to all that work here.
31 October 2022
Went ok.
10 August 2022
Had an absolutely amazing experience visiting my friend (for the first time since she moved here) yesterday. The staff are all wonderful and genuinely caring. Service users' needs are everyone's main priority. Beautiful home and very high standard of cleanliness. Every member of staff is very professional.
10 May 2022
What a frightening 6-weeks it has been, but made better with the support of the amazing staff at Antiquary who have been patient with my dad (who now lives in the home), and so supportive of my mum - who now lives alone. When my dad first relocated to the care home, it was frightening for us all, but the staff took us all under their wing and walked us through every step of the process. There have been a few stumbling blocks but I would encourage everyone to ask questions if you have any queries. The one issue I had was, that my dad has dementia and was telling me things he "believed" was not happening, when in fact they were. Communication with staff and management is so very important to keep things straight. Thank you all so much for changing our lives for the better.
07 March 2022
No problems at all with the home, the facilities, and especially the staff. The Standard of care is excellent, and the general atmosphere is happy and upbeat (unlike one or two other homes that I have had connections within the recent past)... keep up the good work.
07 March 2022
Our overall experience with Antiquary Care Home has been very positive. Dad has been there for nearly 2-years, he entered the home during Covid, and we have been very grateful for the care that has been given to him. Nothing ever is a bother to the manager and her staff. Dad has been happy, comfortable and well-fed!
07 March 2022
Has been a very positive move from another care home. The staff are very friendly and do a lot to make the resident's days cheerful and packed with lots of activities. Lots of pictures on their web page most days.
07 January 2022
My mother was transferred to Antiquary from a local hospital unit after a full assessment process. Despite that, within a week the staff requested that she was moved back to the hospital because of her (dementia-related) behaviours and needs. That is, of course, understandable. What was less acceptable was that no one updated her family of the home's growing concerns over that week, either by phone or when we visited. We were only advised of the move to the hospital by the council's social care department - with one day's notice. To add to my dis-satisfaction, my calls to the home for some information were not returned for another week, and even then only after I called the Balhousie Head Office. Antiquary looked to be a super choice for my Mum's needs. It appeared very welcoming and all the staff I met were friendly and attentive. My experience, however, suggest a weak needs assessment process and an absence of the simple courtesy of consulting with residents' families.
29 April 2021
My mother-in-law moved into Balhousie Antiquary Care Home last August in the midst of Covid-19. What can we say - she has settled in so well, she’s thriving and happy. The staff made it so easy for us to move her in, when we phone they are always helpful and informative as to how she’s doing. There’s always loads going on for the residents to do. At Christmas and New Year the staff went above and beyond to make it special as family couldn’t visit. Just wish we’d done it sooner. Highly recommend Antiquary.