Submit a Review for Clandeboye Care Home
35 Cardy Close, Bangor, BT19 1AT
View Full Details of Clandeboye Care HomeLatest Reviews for Clandeboye Care Home
27 March 2025
Mum spent nearly 2 years at Clandyboye Care home. No one wants to hear that a parent needs a home, but we were recommended here and within a fortnight of arriving, Mum was settled and staff had got to know her routine so well. We were informed of everything that was going on with Mum and also at the home, we felt extremely included. Mum wasn't keen on eating and they understood this and adapted this to suit her which really pleased us, she wasn't always the easiest to handle either, again they were professional, but also they got her personality and the banter was brilliant between Mum, the staff and us! We as a family can't thank all of the staff enough for the care they gave our Mum from the second she arrived. The respect and dignity that our Mum received from all of the staff was amazing, from manager, care staff, nursing, cleaning, maintenance staff and beyond, we could not have asked for anything more to be done, they were Mums second family! Thank you!
11 March 2025
My mother has been in Clandeboye Nursing Home for almost a year and a half. The manager is always there and available to talk to and has been very helpful discussing and reassuring me about the stage of dementia my mum is going through. One of the staff does so much with the residents and goes out of her way to ensure she is catering for the residents' likes. So far the staff have been very helpful and inform you straight away about any accidents and incidents.
05 February 2025
My mum has been resident here for 8 months now and she is very happy. As a family, we are delighted to have mum in such a great place. The staff are all lovely and are 100 percent invested in making live as great as possible for all residents. I think there is a great mix of staff, including some mature ones who have been there a long time, which I think is a good sign. Food choices are excellent and the range of activities and visiting entertainment ensures there is always something to look forward too. I would have no hesitation recommending this home to anyone.
05 February 2025
It is such a reassurance that my dad is not only kept safe, but that he is cared for. The manager knows my thoughts on Clandeboye - it was a lucky day for us when dad moved into the home. The staff know my dad's moods and still manage to smile!! As a family, we couldn't be happier and couldn't thank you all enough. When the family aren't able to care for their loved ones, it is reassuring to know how well they are cared for. Thank you!
05 February 2025
All staff in Clandeboye Care Home go above and beyond to make their residents feel safe and secure. Lots of treats and many interesting things for the residents to keep them stimulated and having fun. The nursing care my husband got was so very caring he was always clean and comfortable. We can't thank them enough.
04 February 2025
My mum has been a resident for nearly 3 years and has been bed ridden for all that time. The home is bright and cheerful. Every time I'm in, no matter what time of the day it's being cleaned. It is spotless and fresh smelling. All the staff whether nurse or carer or other are so attentive to all the residents. They interact with residents, who some days aren't in great form, but they get the best from them. Every time there's an activity you can see they're enjoying being involved especially when making decorations to decorate the home or when the local school come to visit. This is the 3rd home my mum has been in since her dementia diagnosis but I have nothing but good things to say about it and it's staff. Our family is happy with Clandeboye Care Home and we know mum is safe and well cared for.
04 February 2025
Clandeboye Care Home is a lovely care home. My mum is very happy there and we are always made welcome by the staff. Nothing is too much trouble when we visit. My mum's dementia is advancing but she is well looked after and always treated with dignity and respect.
28 January 2025
My sister-in-law was sent to Clandeboye from hospital early June 2024. She has Lewy Body Dementia. We live in Wales and visited at least once a month. We had several concerns with her care and would mention these on our visits to staff and manager. We were told our concerns would be addressed, hygiene among many. We found her still in PJs at 2pm and soiled. In August she had a fall about 4am. We had a phone call around lunchtime and told apart from a scratch she wasn't complaining of pain and was unhurt. She was nonverbal at that time so we demanded an ambulance. We immediately booked flights. At the hospital it was found she had a broken femur and must have been extremely painful for her. After a couple of weeks in hospital she was returned to Clandeboye. We were assured they would look after her and encourage physiotherapy. They didn't. Last week was the last straw. She hadn't had a shower for over a week despite being incontinent. She is now in a new home, happy, settled and clean.
08 May 2024
I'm glad to say that my family has had a very positive experience with the care provided to my mother by Clandeboye Care Home! It's wonderful to know that both the nursing and care staff go above and beyond in delivering outstanding service to the residents in their care. The dedication and compassion shown by the staff at Clandeboye is truly commendable. They prioritise the well-being and comfort of their residents, which is incredibly important in a care facility. Keep up the excellent work in caring for our loved ones, well done all.
04 April 2024
My Mother has been in residence here for over a year now. Although I have not visited in person as I live in England, my brother keeps me well informed on his regular visits and lets me speak to my Mother through social media. I cannot believe how much she has changed for the better. Staff get her involved in activities that she enjoys. Her medical needs are tended to which in the past had some problems even though she had four care visits a day. Can't praise this care home enough.
03 April 2024
The Manager and staff have made the transition for my mother-in-law’ from her own home to the care home painless. We know she is safe, secure, and stimulated by the various activities in the home. When visiting we are made welcome and the staff is very accommodating.
18 March 2024
Everyone is very good to my husband. All staff seem genuinely fond of him and do as much as possible to accommodate him. Manager is very approachable, can talk to her about anything.
14 November 2023
Don't hesitate to choose Clandeboye Care Home. My husband spent the last three months in Clandeboye and the manager and the wonderful staff really took great care of him. Once again, thank you.
30 September 2021
My family's experience of vising the care home was always very positive. The staff were patient, kind and never too busy to assure us of their dedication to nursing care. We felt that my husband was well cared for with patience and genuine love. Highly recommended to all we come in contact with i.e. family, friends and neighbours.
16 August 2021
Very professional care.
14 July 2021
Just a few words to say a big thank you to all the staff at Calndeboye Care Home for the wonderful work they are doing to support my wife here - I have seen a big change for the better since she arrived here - with all the support she has around her here - I can rest assured that she is in excellent hands.
30 June 2021
She seems very content and well looked after. Staff are lovely.
30 June 2021
Everyone is most gracious and helpful.
29 June 2021
I am very happy with the care provided. The staff are all very helpful.
21 September 2020
My Father was a temporary resident in Clandeboye Care Home from July to September. He was admitted at very short notice from another care home that we as a family were less than happy with. The difference is the level of care provided was amazing. Staff and management at Clandeboye made Daddy and the family feel very welcome. Nothing was too much trouble and our dad was always clean, well-fed and well cared for. His hearing aids were checked every day and we were able to communicate with him daily and visit at the window, which we all appreciated very much at this difficult time and Dad told us that the staff couldn’t do enough for him. The manager was very approachable and helpful and went out of her way to ensure Daddy was well settled in his first week and contacted us immediately when any issues arose. We would heartily recommend the Dufferin wing in Clandeboye Care Home to anyone.
Latest Reviews for Clandeboye Care Home
27 March 2025
Mum spent nearly 2 years at Clandyboye Care home. No one wants to hear that a parent needs a home, but we were recommended here and within a fortnight of arriving, Mum was settled and staff had got to know her routine so well. We were informed of everything that was going on with Mum and also at the home, we felt extremely included. Mum wasn't keen on eating and they understood this and adapted this to suit her which really pleased us, she wasn't always the easiest to handle either, again they were professional, but also they got her personality and the banter was brilliant between Mum, the staff and us! We as a family can't thank all of the staff enough for the care they gave our Mum from the second she arrived. The respect and dignity that our Mum received from all of the staff was amazing, from manager, care staff, nursing, cleaning, maintenance staff and beyond, we could not have asked for anything more to be done, they were Mums second family! Thank you!
11 March 2025
My mother has been in Clandeboye Nursing Home for almost a year and a half. The manager is always there and available to talk to and has been very helpful discussing and reassuring me about the stage of dementia my mum is going through. One of the staff does so much with the residents and goes out of her way to ensure she is catering for the residents' likes. So far the staff have been very helpful and inform you straight away about any accidents and incidents.
05 February 2025
My mum has been resident here for 8 months now and she is very happy. As a family, we are delighted to have mum in such a great place. The staff are all lovely and are 100 percent invested in making live as great as possible for all residents. I think there is a great mix of staff, including some mature ones who have been there a long time, which I think is a good sign. Food choices are excellent and the range of activities and visiting entertainment ensures there is always something to look forward too. I would have no hesitation recommending this home to anyone.
05 February 2025
It is such a reassurance that my dad is not only kept safe, but that he is cared for. The manager knows my thoughts on Clandeboye - it was a lucky day for us when dad moved into the home. The staff know my dad's moods and still manage to smile!! As a family, we couldn't be happier and couldn't thank you all enough. When the family aren't able to care for their loved ones, it is reassuring to know how well they are cared for. Thank you!
05 February 2025
All staff in Clandeboye Care Home go above and beyond to make their residents feel safe and secure. Lots of treats and many interesting things for the residents to keep them stimulated and having fun. The nursing care my husband got was so very caring he was always clean and comfortable. We can't thank them enough.
04 February 2025
My mum has been a resident for nearly 3 years and has been bed ridden for all that time. The home is bright and cheerful. Every time I'm in, no matter what time of the day it's being cleaned. It is spotless and fresh smelling. All the staff whether nurse or carer or other are so attentive to all the residents. They interact with residents, who some days aren't in great form, but they get the best from them. Every time there's an activity you can see they're enjoying being involved especially when making decorations to decorate the home or when the local school come to visit. This is the 3rd home my mum has been in since her dementia diagnosis but I have nothing but good things to say about it and it's staff. Our family is happy with Clandeboye Care Home and we know mum is safe and well cared for.
04 February 2025
Clandeboye Care Home is a lovely care home. My mum is very happy there and we are always made welcome by the staff. Nothing is too much trouble when we visit. My mum's dementia is advancing but she is well looked after and always treated with dignity and respect.
28 January 2025
My sister-in-law was sent to Clandeboye from hospital early June 2024. She has Lewy Body Dementia. We live in Wales and visited at least once a month. We had several concerns with her care and would mention these on our visits to staff and manager. We were told our concerns would be addressed, hygiene among many. We found her still in PJs at 2pm and soiled. In August she had a fall about 4am. We had a phone call around lunchtime and told apart from a scratch she wasn't complaining of pain and was unhurt. She was nonverbal at that time so we demanded an ambulance. We immediately booked flights. At the hospital it was found she had a broken femur and must have been extremely painful for her. After a couple of weeks in hospital she was returned to Clandeboye. We were assured they would look after her and encourage physiotherapy. They didn't. Last week was the last straw. She hadn't had a shower for over a week despite being incontinent. She is now in a new home, happy, settled and clean.
08 May 2024
I'm glad to say that my family has had a very positive experience with the care provided to my mother by Clandeboye Care Home! It's wonderful to know that both the nursing and care staff go above and beyond in delivering outstanding service to the residents in their care. The dedication and compassion shown by the staff at Clandeboye is truly commendable. They prioritise the well-being and comfort of their residents, which is incredibly important in a care facility. Keep up the excellent work in caring for our loved ones, well done all.
04 April 2024
My Mother has been in residence here for over a year now. Although I have not visited in person as I live in England, my brother keeps me well informed on his regular visits and lets me speak to my Mother through social media. I cannot believe how much she has changed for the better. Staff get her involved in activities that she enjoys. Her medical needs are tended to which in the past had some problems even though she had four care visits a day. Can't praise this care home enough.
03 April 2024
The Manager and staff have made the transition for my mother-in-law’ from her own home to the care home painless. We know she is safe, secure, and stimulated by the various activities in the home. When visiting we are made welcome and the staff is very accommodating.
18 March 2024
Everyone is very good to my husband. All staff seem genuinely fond of him and do as much as possible to accommodate him. Manager is very approachable, can talk to her about anything.
14 November 2023
Don't hesitate to choose Clandeboye Care Home. My husband spent the last three months in Clandeboye and the manager and the wonderful staff really took great care of him. Once again, thank you.
30 September 2021
My family's experience of vising the care home was always very positive. The staff were patient, kind and never too busy to assure us of their dedication to nursing care. We felt that my husband was well cared for with patience and genuine love. Highly recommended to all we come in contact with i.e. family, friends and neighbours.
16 August 2021
Very professional care.
14 July 2021
Just a few words to say a big thank you to all the staff at Calndeboye Care Home for the wonderful work they are doing to support my wife here - I have seen a big change for the better since she arrived here - with all the support she has around her here - I can rest assured that she is in excellent hands.
30 June 2021
She seems very content and well looked after. Staff are lovely.
30 June 2021
Everyone is most gracious and helpful.
29 June 2021
I am very happy with the care provided. The staff are all very helpful.
21 September 2020
My Father was a temporary resident in Clandeboye Care Home from July to September. He was admitted at very short notice from another care home that we as a family were less than happy with. The difference is the level of care provided was amazing. Staff and management at Clandeboye made Daddy and the family feel very welcome. Nothing was too much trouble and our dad was always clean, well-fed and well cared for. His hearing aids were checked every day and we were able to communicate with him daily and visit at the window, which we all appreciated very much at this difficult time and Dad told us that the staff couldn’t do enough for him. The manager was very approachable and helpful and went out of her way to ensure Daddy was well settled in his first week and contacted us immediately when any issues arose. We would heartily recommend the Dufferin wing in Clandeboye Care Home to anyone.