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La Rue du Froid Vent, St Saviour, Jersey, JE2 7LJ
View Full Details of Highlands Care HomeLatest Reviews for Highlands Care Home
25 July 2023
All very friendly and obliging. I go very often to see my relation and they all make it feel that it’s home from home. It’s a shame it so short-staffed they so rushed off their feet and also more activities and outings could be arranged.
25 July 2023
All are very friendly and very caring. I do feel that on this review security and safety are together safety is excellent but security is poor with many personal items and money have been stolen out of the resident's rooms which is unfortunate but disgusting, therefore strongly feel more action with this is needed to be put in place. Meal options are to be reviewed for those who need to watch their calorie intake.
28 February 2023
The team at Highlands are exceptional. The manager and her staff are fully invested in supporting their residents and it has been a pleasure to see how dedicated and caring they are. I look forward to continuing to work with them.
25 January 2021
I have been residing here for four months awaiting a flat. I think the staff do their best and are very attentive, but being allocated to the residents for showering and care is not always at set times. I have had several times when I've had to wait until late morning for a shower. I have mobility problems but can still drive, I am very independent with doing my own shopping, and tidying my flat, doing the dishes, etc. I get very frustrated at having to wait for a shower. There are a lot of things that need repairing when I've asked over and over again. I am not sure why it is called a Luxury Care Home, as that it isn't. The flats are nice but basic. The food is adequate but could do with specials, the same menus week in week out. The laundry, well I would not advise wearing anything of good quality as it will be ruined, either shrunk or baggy. I am situated by the main access door, after complaining for some time, it was properly fixed.
11 September 2020
The staff are friendly. There aren't any activities as far as I know but if I do arrange any myself outside the home they do organise travel. The food is satisfactory, soup is literally half a cup, ingredients of meals are cheap quality and there are never any special meals i.e. steak dinner (something fancy now again would be nice). You're only supposed to ask for milk and bread on Mondays and Friday which would be fine if you got enough to last that long and had a good memory, not good if you don't remember what day it is or that you need some but this is not a strict rule. Would be nice to have a satellite dish to get satellite TV. This is a luxury care home, expect more for the price.
07 September 2020
Finally! A care home that has provided my son with a safe, happy and beautiful home. What a delight this care home is. The staff are well trained, and their obvious job satisfaction is evident, always willing to keep and ensure their first priority are those they care for. The management takes every effort to ensure that a happy environment is essential. Thank you!
02 September 2020
I have been living in 'Highlands' for several months. Whilst I hope to move into my own accommodation in the near future; the care and consideration shown to me by the staff are beyond compassion. I would very happily recommend Highlands to any prospective occupant and a valuable asset to the community. Long may it prosper and blossom even further.
Latest Reviews for Highlands Care Home
25 July 2023
All very friendly and obliging. I go very often to see my relation and they all make it feel that it’s home from home. It’s a shame it so short-staffed they so rushed off their feet and also more activities and outings could be arranged.
25 July 2023
All are very friendly and very caring. I do feel that on this review security and safety are together safety is excellent but security is poor with many personal items and money have been stolen out of the resident's rooms which is unfortunate but disgusting, therefore strongly feel more action with this is needed to be put in place. Meal options are to be reviewed for those who need to watch their calorie intake.
28 February 2023
The team at Highlands are exceptional. The manager and her staff are fully invested in supporting their residents and it has been a pleasure to see how dedicated and caring they are. I look forward to continuing to work with them.
25 January 2021
I have been residing here for four months awaiting a flat. I think the staff do their best and are very attentive, but being allocated to the residents for showering and care is not always at set times. I have had several times when I've had to wait until late morning for a shower. I have mobility problems but can still drive, I am very independent with doing my own shopping, and tidying my flat, doing the dishes, etc. I get very frustrated at having to wait for a shower. There are a lot of things that need repairing when I've asked over and over again. I am not sure why it is called a Luxury Care Home, as that it isn't. The flats are nice but basic. The food is adequate but could do with specials, the same menus week in week out. The laundry, well I would not advise wearing anything of good quality as it will be ruined, either shrunk or baggy. I am situated by the main access door, after complaining for some time, it was properly fixed.
11 September 2020
The staff are friendly. There aren't any activities as far as I know but if I do arrange any myself outside the home they do organise travel. The food is satisfactory, soup is literally half a cup, ingredients of meals are cheap quality and there are never any special meals i.e. steak dinner (something fancy now again would be nice). You're only supposed to ask for milk and bread on Mondays and Friday which would be fine if you got enough to last that long and had a good memory, not good if you don't remember what day it is or that you need some but this is not a strict rule. Would be nice to have a satellite dish to get satellite TV. This is a luxury care home, expect more for the price.
07 September 2020
Finally! A care home that has provided my son with a safe, happy and beautiful home. What a delight this care home is. The staff are well trained, and their obvious job satisfaction is evident, always willing to keep and ensure their first priority are those they care for. The management takes every effort to ensure that a happy environment is essential. Thank you!
02 September 2020
I have been living in 'Highlands' for several months. Whilst I hope to move into my own accommodation in the near future; the care and consideration shown to me by the staff are beyond compassion. I would very happily recommend Highlands to any prospective occupant and a valuable asset to the community. Long may it prosper and blossom even further.