Submit a Review for L'Hermitage Care Centre
La Route de Beaumont, St Peters, Jersey, JE3 7HH
View Full Details of L'Hermitage Care CentreLatest Reviews for L'Hermitage Care Centre
11 June 2024
Although relatively short, the care for Mum by carers, nurses and support team was excellent, particularly over the final few days of her life. The nurses in particular were exemplary in the care of Mum and our family, explaining fully next stages in straightforward ways, obtaining medication and dealing with everything for us after Mum's passing. Unfortunately Mum was not well enough to enjoy the activities and facilities but they looked great.
28 May 2024
The staff are all just incredible, they go above and beyond the job role to ensure that residents are all cared for. It’s amazing to see my grandmother taking part in activities and chatting to people as she spent so long in her home isolated before she moved into the home. I love that the staff took time to organise a surprise robotic cat for her when she was missing her cat, it’s the little things that make it more than just a care home. For our family it’s been life-changing having the support and care from the L’hermitage community, they take a huge chunk of the pressure of caring for a loved one off your shoulders and give you the chance to just enjoy your time with your loved one.
17 May 2024
My mother went to L'Hermitage which she found difficult to cope with, however the staff who look after her are amazing, they have a laugh with her and they do everything they can to meet mum's emotional and physical needs. All the staff who look after the residents are friendly, extremely patient and considerate of their differing needs nothing is too much trouble. Meals are tasty and varied and Mum is asked what things she likes and they try to provide as much as possible. There are activities daily which Mum can join in with if she wants as well as trips out. The two ladies at the front desk are so warm and welcoming and always so helpful. The cleaning staff do an amazing job as I am sure its not easy getting everyone's clean items back to them! The revamp of the facilities has made the home feel even more like a home, it always has a lovely atmosphere and can't thank all the L'Hermitage team enough for the amazing care they give Mum.It's definitely the best nursing home in Jersey.
05 September 2022
My overall impression is of a very friendly, personal and a caring home from home. The meals are tasty and varied. The activities are daily (very important), and the staff at the front desk are welcoming and very helpful. The staff who care for the residents are so friendly, patient and considerate of their differing needs and the open door policy enables those who are able to retain some independence whilst still being safe under the umbrella of your care system. The cleaning staff do a great job and then ensure facilities are such a bonus. Thank you for providing this wonderful facility,
06 June 2022
My aunt considered that whilst most staff tried very hard to provide the best service they could, staff shortages put many under greater pressure than might be considered fair, exacerbated by some staff not pulling their weight.
03 June 2022
Mum was cared for well. She enjoyed all the activities that were on in the home. Her final days at the lovely care home were so wonderful nothing was too much trouble to the amazing staff. They were such a comfort to our family. We would like to say thank you.
30 May 2022
Mum has thrived at L'Hermitage. She talks about the residents and staff as her 'family'. The staff are caring and work incredibly hard to ensure they enjoy all that life has to offer. From the minute you walk into the home it is very welcoming. It is the little things, from staff greeting you when moving around the home, the Facebook page which provides opportunities to engage with mum, to the display boards that make you feel part of the community. It is evident that the ethos is to care about the wellbeing of the whole family not just the resident in their care. Thank you to the wonderful team who care so passionately for Mum.
08 March 2022
Very happy with all the nursing care given especially during the covid pandemic. Social activities were very popular and necessary. Greatly enjoyed. Suggest more care with personnel clothing as often new items went missing.
02 June 2021
Am very happy with the care that is given to my sister and the staff are good.
23 November 2020
My mum was at L’Hermitage for nearly two years and we were very pleased with the excellent care she received. Because the home is purpose-built, it is spacious and modern - in particular, the corridors were wide enough to accommodate my mum’s electric wheelchair. Residents aren’t restricted to their bedrooms and there is a lovely lounge and dining area, with a beautiful view. The staff were welcoming and kind and visits were an absolute pleasure. During the recent lockdown, we were able to maintain contact with our mum with frequent Skype calls, and a Facebook page kept us updated with what she was doing. An excellent care home.
11 June 2020
My mother was a resident at L'Hermitage for roughly ten months. During that time she was extremely well looked after. The staff really went a long way to care for her, nothing was ever too much trouble for any of the staff to deal with. L'Hermitage really is like one big family, I'm so pleased she spent the remainder of her life there, trust is very important in life and I could put my trust in the carers to look after my mother 100%.
11 February 2020
Both Mum and Dad were in the care of L'Hermitage in January. It is a fabulous place that is extremely well run with wonderful caring staff. My dad needed sudden respite care while my mum was resident and L'Hermitage staff went above and beyond to make it happen so they could be together. As a relative, they made me feel part of L'Hermitage's family.
11 February 2020
My father was a resident for a very short while, from 5th December 2019 until his death on 15th December 2019. He was transferred from hospital to the home, much to his relief, and ours (my sister and I). He was treated at L'Hermitage with the dignity, care and respect that everyone should have in their last days. It made a huge difference to him and us. He was completely lucid until the day he died, at peace and not in a busy, impersonal hospital ward.
07 February 2020
My dad was here for just over two years having passed in January 2020, in that time the standard of care given was first class. The staff keep you informed at all times and show a level of care of very high standards. In dads last few days they showed such concern and 'love' not just for dad but for us as a family. In fact, I sent a card to 'dads other family' thanking them all.
24 January 2020
L'Hermitage Care home exceeded all of our expectations with caring for our grandad. The staff at this home are all real-life angels who did so much for not just grandad but for the whole family. We honestly could not be more grateful to them. They made the end as easy and peaceful as it could be.
07 January 2020
My mother went to L'Hermitage which she found difficult to cope with. All nurses and carers were friendly, helpful, kind and compassionate, doing all they could to meet mum's emotional and physical needs. The place always had a lovely atmosphere and can't thank all the L'Hermitage team enough for the extremely top care they gave my mum. It's definitely the best nursing home in Jersey.
07 September 2018
My mother-in-law who had severe dementia, moved to L'Hermitage in June 2018 when the residential home where she was living were unable to give her the level of care that her deteriorating condition required. Staff at L'Hermitage quickly established a warm rapport with my mother in law, not easy given her initial reluctance to move and her limited verbal communication. She was wonderfully well cared for by the staff who were always kind and patient. Her last few days were very difficult and I will always be grateful for the kindness of everyone I came into contact with.
18 December 2017
I find visiting my mother a pleasant experience. Staff are extremely helpful, polite and caring. Food is very good and always varied and made from fresh products. No complaints at all about this wonderful and caring residence.
18 December 2017
My husband couldn't be better looked after. All staff are very well trained and instinctively know how to handle difficult situations. They treat residents and us families with dignity, kindness and understanding. I come every day and stay at least four or five hours with my husband and am always made to feel welcome and comforted when I need it. Very happy.
18 December 2017
My father has been in Beaumont Villa for ten months now and it is always an enjoyable experience when visiting him. He is always well dressed and the staff take care and pride in helping him maintain his personal hygiene, cleanliness and well being. All the staff are warm and friendly, always willing to go the extra mile to make my father's stay and family and friends visiting as pleasurable and normal as possible. As a family, we are impressed and appreciative of the standard and level of care from all the staff which gives us peace of mind.
Latest Reviews for L'Hermitage Care Centre
11 June 2024
Although relatively short, the care for Mum by carers, nurses and support team was excellent, particularly over the final few days of her life. The nurses in particular were exemplary in the care of Mum and our family, explaining fully next stages in straightforward ways, obtaining medication and dealing with everything for us after Mum's passing. Unfortunately Mum was not well enough to enjoy the activities and facilities but they looked great.
28 May 2024
The staff are all just incredible, they go above and beyond the job role to ensure that residents are all cared for. It’s amazing to see my grandmother taking part in activities and chatting to people as she spent so long in her home isolated before she moved into the home. I love that the staff took time to organise a surprise robotic cat for her when she was missing her cat, it’s the little things that make it more than just a care home. For our family it’s been life-changing having the support and care from the L’hermitage community, they take a huge chunk of the pressure of caring for a loved one off your shoulders and give you the chance to just enjoy your time with your loved one.
17 May 2024
My mother went to L'Hermitage which she found difficult to cope with, however the staff who look after her are amazing, they have a laugh with her and they do everything they can to meet mum's emotional and physical needs. All the staff who look after the residents are friendly, extremely patient and considerate of their differing needs nothing is too much trouble. Meals are tasty and varied and Mum is asked what things she likes and they try to provide as much as possible. There are activities daily which Mum can join in with if she wants as well as trips out. The two ladies at the front desk are so warm and welcoming and always so helpful. The cleaning staff do an amazing job as I am sure its not easy getting everyone's clean items back to them! The revamp of the facilities has made the home feel even more like a home, it always has a lovely atmosphere and can't thank all the L'Hermitage team enough for the amazing care they give Mum.It's definitely the best nursing home in Jersey.
05 September 2022
My overall impression is of a very friendly, personal and a caring home from home. The meals are tasty and varied. The activities are daily (very important), and the staff at the front desk are welcoming and very helpful. The staff who care for the residents are so friendly, patient and considerate of their differing needs and the open door policy enables those who are able to retain some independence whilst still being safe under the umbrella of your care system. The cleaning staff do a great job and then ensure facilities are such a bonus. Thank you for providing this wonderful facility,
06 June 2022
My aunt considered that whilst most staff tried very hard to provide the best service they could, staff shortages put many under greater pressure than might be considered fair, exacerbated by some staff not pulling their weight.
03 June 2022
Mum was cared for well. She enjoyed all the activities that were on in the home. Her final days at the lovely care home were so wonderful nothing was too much trouble to the amazing staff. They were such a comfort to our family. We would like to say thank you.
30 May 2022
Mum has thrived at L'Hermitage. She talks about the residents and staff as her 'family'. The staff are caring and work incredibly hard to ensure they enjoy all that life has to offer. From the minute you walk into the home it is very welcoming. It is the little things, from staff greeting you when moving around the home, the Facebook page which provides opportunities to engage with mum, to the display boards that make you feel part of the community. It is evident that the ethos is to care about the wellbeing of the whole family not just the resident in their care. Thank you to the wonderful team who care so passionately for Mum.
08 March 2022
Very happy with all the nursing care given especially during the covid pandemic. Social activities were very popular and necessary. Greatly enjoyed. Suggest more care with personnel clothing as often new items went missing.
02 June 2021
Am very happy with the care that is given to my sister and the staff are good.
23 November 2020
My mum was at L’Hermitage for nearly two years and we were very pleased with the excellent care she received. Because the home is purpose-built, it is spacious and modern - in particular, the corridors were wide enough to accommodate my mum’s electric wheelchair. Residents aren’t restricted to their bedrooms and there is a lovely lounge and dining area, with a beautiful view. The staff were welcoming and kind and visits were an absolute pleasure. During the recent lockdown, we were able to maintain contact with our mum with frequent Skype calls, and a Facebook page kept us updated with what she was doing. An excellent care home.
11 June 2020
My mother was a resident at L'Hermitage for roughly ten months. During that time she was extremely well looked after. The staff really went a long way to care for her, nothing was ever too much trouble for any of the staff to deal with. L'Hermitage really is like one big family, I'm so pleased she spent the remainder of her life there, trust is very important in life and I could put my trust in the carers to look after my mother 100%.
11 February 2020
Both Mum and Dad were in the care of L'Hermitage in January. It is a fabulous place that is extremely well run with wonderful caring staff. My dad needed sudden respite care while my mum was resident and L'Hermitage staff went above and beyond to make it happen so they could be together. As a relative, they made me feel part of L'Hermitage's family.
11 February 2020
My father was a resident for a very short while, from 5th December 2019 until his death on 15th December 2019. He was transferred from hospital to the home, much to his relief, and ours (my sister and I). He was treated at L'Hermitage with the dignity, care and respect that everyone should have in their last days. It made a huge difference to him and us. He was completely lucid until the day he died, at peace and not in a busy, impersonal hospital ward.
07 February 2020
My dad was here for just over two years having passed in January 2020, in that time the standard of care given was first class. The staff keep you informed at all times and show a level of care of very high standards. In dads last few days they showed such concern and 'love' not just for dad but for us as a family. In fact, I sent a card to 'dads other family' thanking them all.
24 January 2020
L'Hermitage Care home exceeded all of our expectations with caring for our grandad. The staff at this home are all real-life angels who did so much for not just grandad but for the whole family. We honestly could not be more grateful to them. They made the end as easy and peaceful as it could be.
07 January 2020
My mother went to L'Hermitage which she found difficult to cope with. All nurses and carers were friendly, helpful, kind and compassionate, doing all they could to meet mum's emotional and physical needs. The place always had a lovely atmosphere and can't thank all the L'Hermitage team enough for the extremely top care they gave my mum. It's definitely the best nursing home in Jersey.
07 September 2018
My mother-in-law who had severe dementia, moved to L'Hermitage in June 2018 when the residential home where she was living were unable to give her the level of care that her deteriorating condition required. Staff at L'Hermitage quickly established a warm rapport with my mother in law, not easy given her initial reluctance to move and her limited verbal communication. She was wonderfully well cared for by the staff who were always kind and patient. Her last few days were very difficult and I will always be grateful for the kindness of everyone I came into contact with.
18 December 2017
I find visiting my mother a pleasant experience. Staff are extremely helpful, polite and caring. Food is very good and always varied and made from fresh products. No complaints at all about this wonderful and caring residence.
18 December 2017
My husband couldn't be better looked after. All staff are very well trained and instinctively know how to handle difficult situations. They treat residents and us families with dignity, kindness and understanding. I come every day and stay at least four or five hours with my husband and am always made to feel welcome and comforted when I need it. Very happy.
18 December 2017
My father has been in Beaumont Villa for ten months now and it is always an enjoyable experience when visiting him. He is always well dressed and the staff take care and pride in helping him maintain his personal hygiene, cleanliness and well being. All the staff are warm and friendly, always willing to go the extra mile to make my father's stay and family and friends visiting as pleasurable and normal as possible. As a family, we are impressed and appreciative of the standard and level of care from all the staff which gives us peace of mind.