Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Victoria House

stars
stars 31 August 2016
Complained before. Once again room could be cleaner. Bins overflowing and damp towels on a chair. The floor in en-suite wet from washing patient. Also had to wait to be admitted approximately 7-10 minutes before the door opened. Wait for ages for someone to pick up the phone when I ring.
Review from M R (Mother of Resident/Service User)