Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Hilda Coles House

stars
stars 02 March 2023
My mother moved into Hilda Coles House Care Home the day of lockdown so she has been there three years. She will be 95 years young this year. I can't empathise enough praise to the care she is provided with, it's not easy for them in some situations, as I have witnessed some visitors coming in to see their family and not being very pleasant to the carers. I have witnessed this by a certain man, this is actually a form of bullying, so I would say it's a lovely place to live.
Review from C T (Daughter of Resident/Service User)
stars
stars 11 January 2023
If your loved one needs any support to live alone, please do not send them here. At this home, I have personally witnessed victimisation, negligence and a complete lack of care in general. While being an additional private carer for my service user, I ended up providing much of the care that the carers were supposed to provide in the very few hours that I was employed. There was a complete lack of dignity, lack of equality, and no willingness to work with the service users' needs.
Review from C C (Private Carer of Resident/Service User)