Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Latest Reviews for Harry Caplan House

stars
stars 14 February 2024
As a family member of my resident 'Mum' at Harry Caplan House and one of four of my mum's children I conduct this review on behalf of us all. We were not happy with the care afforded to our Mother. We would go as far as to say it was appalling and we gave notice and moved our mum out of there.
One example; each time we voiced ourselves in regards to helping my mother, in any way, the staff see it as a negative thing and would not work with us to support our mother i.e. every time we voiced something or complained informally, it was taken negatively. The communication from the care home was not good as they do not listen well, think they know everything and will not work in partnership for the greater good of their residents. They do not like residents who can challenge processes. There are a few members of staff that have worked within the home for a lot of years and they seem to have lost their care and compassion for the job.
Review from T A (Daughter of Resident/Service User)