Submit a Review for Green Lane View
St Michael's Avenue, Aylsham, Norwich, NR11 6YA
View Full Details of Green Lane ViewLatest Reviews for Green Lane View
01 April 2025
Mum has been a resident here for several years now with genuinely caring staff and Management. It is good to hear her laughing and singing with some of the staff and being encouraged to join in some activities as she is quite reluctant to do so but certainly enjoys them when she does. Nothing seems too much trouble for the staff and she thinks of them as family and is quite content living there. We as a family are very grateful.
31 January 2025
I have found both the staff and management very helpful. Everywhere I have been is very clean and tidy. The communal areas are warm and welcoming. I have seen activities going on most days. My father chooses not to take part, but it looks like those participating are enjoying themselves. Overall a fantastic place to live.
14 October 2024
Lovely care Home. Perfect for my mum, just what she needed. The stability and care when needed. Start for all lovely. Very welcoming place and well looked after. The administration side could've been done a bit better but was done eventually.
02 October 2024
Excellent welcome and care of my mother to familiarise her and to make her feel part of the community. Everyone has been so friendly, caring and communicative. She has coped with the upheaval of the move very well because of the diligence of the staff.
26 January 2024
The Green Lane View care staff were incredibly helpful and supportive throughout the period in which Mum moved into her flat, and since she has settled in. This effort was seen by the whole team, including senior staff and the more junior members. The staff are undoubtedly dedicated to their work, looking after patients to the best of their ability, always available to assist and provide a wonderful range of activities. This is an exceptional residence for the elderly and I would highly recommend it to anyone who is considering moving there.
15 January 2024
I've only been here 2 months but I've found everyone is very caring and helpful, kind and very nice.
25 September 2023
The Green Lane View Care staff are a surprisingly happy team, from managers through to the junior members of staff. Its quality has been honed over the last decade to the excellency shown today. Through highly difficult times of pandemic and recruitment, the staff have displayed wonderful dedication in helping out with extended or extra shifts to maintain continuity of excellent care. This is an exceptional team, whose performance is impaired by excessive paperwork and outside interference.
14 August 2023
We're so happy with the services provided by Green Lane View for Mum. The staff are incredibly friendly and professional, making her feel welcome and inviting her to join in a good range of activities from day one. The staff link well with other service providers, most importantly, the local GPs' practice. Mum received cards and warm wishes for her birthday recently and was very touched by the cupcakes, candles, and chorus of Happy Birthday at lunch. It's hard to know what to suggest as improvements. Maybe a small shop on site for some items to help maintain independence, such as greeting cards and stamps? (Although residents can place orders for groceries and other goods).
20 April 2023
I stayed in the guest room while visiting from overseas and found my friend to be happy and feeling well cared for by the staff. I found the staff extremely helpful and at all times pleasant and friendly to me, the residents and each other. The guest room was so good to be able to stay right there! The residents were friendly too and the whole place has a good atmosphere. Thank you.
27 February 2023
Absolutely outstanding care. Dad was so happy living at Green Lane View. He was always praising the staff. The food was also very good, but when Dad became less able, he had food taken to the flat so he didn't have to cook. I would recommend this home; it is one of a kind.
01 November 2022
My mother has recently moved into Green Lane View. I am delighted and very grateful to all the staff for the care, attention and welcome that she has received. Staff were particularly helpful when my mother was recently unwell. This was reassuring to me as I live in Scotland. I visited my mother recently and stayed in the guest room. It was good to see first-hand the day-to-day care and support given to my mother and I was also able to ask questions. The guest room facilities were extremely comfortable. I am impressed by the range of activities offered to residents. This has definitely been a very positive move for my mother.
03 August 2022
Very supportive, caring and helpful staff. Nothing was too much trouble. Made moving into new accommodation easy and trouble-free. Their daily care has made my relative happy and relaxed in a relatively short time, which I am sure will help with her general health.
03 August 2022
I have been a resident for just four weeks, needing support and the knowledge that carers are there 24/7 when I need help. I feel safe and very happy to be here. All staff, regardless of what they do, are caring, supportive and very happy to help. There is a good atmosphere of caring and happy staff which all residents benefit from.
22 December 2021
Mum has been there 3 years, lovely housing with a care scheme with kind, friendly, caring staff and management. It's been a difficult two years through Covid. Frustrating for residents and families and incredibly hard for the staff group but they've done their best for all concerned within the limitations set by the Government, Norse Care and building landlords. They, the guys at the 'coal-face' in care, nationally all deserve better - from Government and the Social Care Sector. Better wages, better recognition for what is a thankless task and far better support. They should not be the poor relation to the NHS. Anyway, back to the review... Mum loves it at Green Lane View and our family are very happy she has a place there. Thank you all.
21 December 2021
I believe Green Lane View does as well as can be expected towards its residents as low pay and consequent staff shortages allow. In general, the staff are kind and respectful in their demanding roles - there just are not enough of them. Entertainment and activities have always been very well done with much encouragement to take part. The restaurant - excellent when my parents first moved into Green Lane View - although currently satisfactory, as provide a very uneven service. The garden and grounds tend to look neglected - as, with a disappointing main meal, this is not good for morale.
13 December 2021
The outstanding care and love my mum receives from all the staff at Green Lane View is faultless. The home is a very warm and welcoming place to visit and is always spotlessly clean in all areas. There are regular activities going on, which Mum loves and joins in with and she has made so many new friends, it's like one big happy family.
08 December 2021
I moved into Green Lane View in September 2021 after losing my daughter. The staff here have been very supportive and I feel part of the family here now. The staff are very friendly and helpful nothing is too much trouble for them to help when it is requested. They have encouraged me to join in the activities which I might not have done as I do not make friends easily and am naturally a bit of a loner but do not pressure me to join in especially on days when I am feeling low and thinking of my daughter and they are quite happy to listen to me at such times. When I first went down to the day room they kindly introduced me to some of the other residents. The whole place is kept clean and tidy. The meals from the kitchen are delicious and have a good selection of food and goods if I run short on anything before I want to go shopping.
01 December 2021
Very well looked after. I feel safe and happy here. The meals are very good too.
15 February 2019
I moved to Green Lane View January 2018. I feel safe here and the staff are excellent, nothing is too much trouble. They are always ready to help if needed. Green Lane View is always kept clean. I enjoy the activities and outings. I enjoy living here.
30 January 2018
My experience here has been good. Carers have treated me well. There is a variety of activities for those who wish to join and mostly I do. My privacy in my flat is respected. Many of the other residents are 90+ which can be difficult to deal with as I am nearly 20 years younger. Everyone has the personal care they need so I could not recommend living here to others without knowing their needs or lifestyle choices.
Latest Reviews for Green Lane View
01 April 2025
Mum has been a resident here for several years now with genuinely caring staff and Management. It is good to hear her laughing and singing with some of the staff and being encouraged to join in some activities as she is quite reluctant to do so but certainly enjoys them when she does. Nothing seems too much trouble for the staff and she thinks of them as family and is quite content living there. We as a family are very grateful.
31 January 2025
I have found both the staff and management very helpful. Everywhere I have been is very clean and tidy. The communal areas are warm and welcoming. I have seen activities going on most days. My father chooses not to take part, but it looks like those participating are enjoying themselves. Overall a fantastic place to live.
14 October 2024
Lovely care Home. Perfect for my mum, just what she needed. The stability and care when needed. Start for all lovely. Very welcoming place and well looked after. The administration side could've been done a bit better but was done eventually.
02 October 2024
Excellent welcome and care of my mother to familiarise her and to make her feel part of the community. Everyone has been so friendly, caring and communicative. She has coped with the upheaval of the move very well because of the diligence of the staff.
26 January 2024
The Green Lane View care staff were incredibly helpful and supportive throughout the period in which Mum moved into her flat, and since she has settled in. This effort was seen by the whole team, including senior staff and the more junior members. The staff are undoubtedly dedicated to their work, looking after patients to the best of their ability, always available to assist and provide a wonderful range of activities. This is an exceptional residence for the elderly and I would highly recommend it to anyone who is considering moving there.
15 January 2024
I've only been here 2 months but I've found everyone is very caring and helpful, kind and very nice.
25 September 2023
The Green Lane View Care staff are a surprisingly happy team, from managers through to the junior members of staff. Its quality has been honed over the last decade to the excellency shown today. Through highly difficult times of pandemic and recruitment, the staff have displayed wonderful dedication in helping out with extended or extra shifts to maintain continuity of excellent care. This is an exceptional team, whose performance is impaired by excessive paperwork and outside interference.
14 August 2023
We're so happy with the services provided by Green Lane View for Mum. The staff are incredibly friendly and professional, making her feel welcome and inviting her to join in a good range of activities from day one. The staff link well with other service providers, most importantly, the local GPs' practice. Mum received cards and warm wishes for her birthday recently and was very touched by the cupcakes, candles, and chorus of Happy Birthday at lunch. It's hard to know what to suggest as improvements. Maybe a small shop on site for some items to help maintain independence, such as greeting cards and stamps? (Although residents can place orders for groceries and other goods).
20 April 2023
I stayed in the guest room while visiting from overseas and found my friend to be happy and feeling well cared for by the staff. I found the staff extremely helpful and at all times pleasant and friendly to me, the residents and each other. The guest room was so good to be able to stay right there! The residents were friendly too and the whole place has a good atmosphere. Thank you.
27 February 2023
Absolutely outstanding care. Dad was so happy living at Green Lane View. He was always praising the staff. The food was also very good, but when Dad became less able, he had food taken to the flat so he didn't have to cook. I would recommend this home; it is one of a kind.
01 November 2022
My mother has recently moved into Green Lane View. I am delighted and very grateful to all the staff for the care, attention and welcome that she has received. Staff were particularly helpful when my mother was recently unwell. This was reassuring to me as I live in Scotland. I visited my mother recently and stayed in the guest room. It was good to see first-hand the day-to-day care and support given to my mother and I was also able to ask questions. The guest room facilities were extremely comfortable. I am impressed by the range of activities offered to residents. This has definitely been a very positive move for my mother.
03 August 2022
Very supportive, caring and helpful staff. Nothing was too much trouble. Made moving into new accommodation easy and trouble-free. Their daily care has made my relative happy and relaxed in a relatively short time, which I am sure will help with her general health.
03 August 2022
I have been a resident for just four weeks, needing support and the knowledge that carers are there 24/7 when I need help. I feel safe and very happy to be here. All staff, regardless of what they do, are caring, supportive and very happy to help. There is a good atmosphere of caring and happy staff which all residents benefit from.
22 December 2021
Mum has been there 3 years, lovely housing with a care scheme with kind, friendly, caring staff and management. It's been a difficult two years through Covid. Frustrating for residents and families and incredibly hard for the staff group but they've done their best for all concerned within the limitations set by the Government, Norse Care and building landlords. They, the guys at the 'coal-face' in care, nationally all deserve better - from Government and the Social Care Sector. Better wages, better recognition for what is a thankless task and far better support. They should not be the poor relation to the NHS. Anyway, back to the review... Mum loves it at Green Lane View and our family are very happy she has a place there. Thank you all.
21 December 2021
I believe Green Lane View does as well as can be expected towards its residents as low pay and consequent staff shortages allow. In general, the staff are kind and respectful in their demanding roles - there just are not enough of them. Entertainment and activities have always been very well done with much encouragement to take part. The restaurant - excellent when my parents first moved into Green Lane View - although currently satisfactory, as provide a very uneven service. The garden and grounds tend to look neglected - as, with a disappointing main meal, this is not good for morale.
13 December 2021
The outstanding care and love my mum receives from all the staff at Green Lane View is faultless. The home is a very warm and welcoming place to visit and is always spotlessly clean in all areas. There are regular activities going on, which Mum loves and joins in with and she has made so many new friends, it's like one big happy family.
08 December 2021
I moved into Green Lane View in September 2021 after losing my daughter. The staff here have been very supportive and I feel part of the family here now. The staff are very friendly and helpful nothing is too much trouble for them to help when it is requested. They have encouraged me to join in the activities which I might not have done as I do not make friends easily and am naturally a bit of a loner but do not pressure me to join in especially on days when I am feeling low and thinking of my daughter and they are quite happy to listen to me at such times. When I first went down to the day room they kindly introduced me to some of the other residents. The whole place is kept clean and tidy. The meals from the kitchen are delicious and have a good selection of food and goods if I run short on anything before I want to go shopping.
01 December 2021
Very well looked after. I feel safe and happy here. The meals are very good too.
15 February 2019
I moved to Green Lane View January 2018. I feel safe here and the staff are excellent, nothing is too much trouble. They are always ready to help if needed. Green Lane View is always kept clean. I enjoy the activities and outings. I enjoy living here.
30 January 2018
My experience here has been good. Carers have treated me well. There is a variety of activities for those who wish to join and mostly I do. My privacy in my flat is respected. Many of the other residents are 90+ which can be difficult to deal with as I am nearly 20 years younger. Everyone has the personal care they need so I could not recommend living here to others without knowing their needs or lifestyle choices.