Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Pilgrims Court

stars
stars 12 March 2020
I moved into Pilgrims Court in September 2017, and have never regretted doing so. I am very happy to tick 'excellent' for all the ratings. The staff are competent and pleasant and supportive and encouraging, and there is a very happy atmosphere altogether - visitors are made welcome too. I feel very blessed to be at home in such congenial surroundings for the latter part of my retirement.
Review from S M (Resident / Service User)
stars
stars 11 March 2020
The staff are friendly and caring; they support the residents with the varied activities the residents run themselves. The manager has an 'open door' policy; she listens and advises. The residents are good to mix with at regular coffee mornings. The flats are small but can be made 'homely'. Food at the bistro is home-cooked and very tasty. The overall atmosphere of Pilgrims Court is good and welcoming.
Review from J C (Resident / Service User)
stars
stars 11 March 2020
Our new manager seems to have a loving, caring and homely atmosphere, which means the residents are happy and very well looked after by her wonderful staff. I have a chronic condition which strikes infrequently. This last month has been difficult, but care is in my flat rapidly if I call for help.
Review from M C (Resident / Service User)
stars
stars 11 March 2019
A very caring and wonderfully run establishment. My auntie is looked after very well.
Review from Graham H (Nephew of Resident/Service User)