Submit a Review for Signature Coombe Hill Manor
190-196 Coombe Lane West, Kingston upon Thames, KT2 7EQ
View Full Details of Signature Coombe Hill ManorLatest Reviews for Signature Coombe Hill Manor
14 February 2025
There are no words really. Thank you does not start to express my gratitude for my mother. Staff, especially some, are very special. Book yourself into rooms on the ground floor where all the 'action' and 'activity' is. The food is excellent, and above all else I felt mum was safe here, and well looked after. Reception are lovely and the connection with the local GPs and hospital is a Godsend. Yes, it is expensive, but I felt I would rather my mother benefit in her care in her golden years, rather than the government in their taxes and my mum needs that level of care in her situation. Staff are excellent. Facilities great. Car park perhaps needs to be larger.
29 January 2025
Signature Coombe Hill Manor is an extremely welcoming and friendly place. My sister has settled in so well and the dignified care and attention she has received have had a huge impact on her health. I have felt particularly impressed with the professionalism of all staff and their caring attitude and their willingness to support any request.
19 December 2024
My sister has dementia. She moved into Coombe Hill in May. I think what I appreciate most is the attitude of all the staff who are very caring and tolerant of her because I know she can be quite demanding. I am also impressed by the medical support she is getting from the GP and I get regular reports if she has any health problems. Sadly she is not willing to join in the activities provided by the home so I can't comment on that, but I believe she is being well looked after in a safe environment which is what I wanted.
18 December 2024
It was a very emotional and difficult decision to put my mother, a dementia sufferer into a care home just before her 99th birthday. It felt terrible to have to move her from her own home, but she needed a much more intense level of care than could be provided if she remained there. I cannot recommend Coombe Hill Manor more highly. The staff are so kind, patient, and caring and always available to chat about any concerns we might have. They helped us so much with the actual move, keeping us fully updated on how she was settling. All her needs are met and she is treated with dignity and respect even when her behaviour is challenging. She is settling well and enjoying the many stimulating activities provided. My family and I could not be happier with our choice of home.
18 December 2024
A first-class facility. The staff are incredibly helpful and caring. On arriving a month ago, nothing was a problem., making life for us as relatives much easier. The way they have helped my mother join in with activities and the gentle manner of the care is exceptional and my sisters and I are pleased to have moved our mother to this facility as she is safer and better cared for than in her home.
22 November 2024
My mum (87 years old) moved into CHM in June 2024 straight from a local hospital after being a patient for a few weeks. This was a shock after being in her home in Kingston for over 50 years. Three members of staff, in particular, were all so helpful about the move at a stressful time, and my mum moved in while I was away, so I was so grateful for their care. 5 months later, Mum is still at CHM and is happy and well cared for. All the staff are so approachable and on-hand, and both Mum and I have great relationships with them all. They are now helping steer Mum into making more friends in CHM, but I love the fact that Mum's apartment feels like an independent warm space rather than feeling as if it is in a medical institution or typical care home. I feel welcome to visit anytime, and I know that her other external friends love visiting too. Those three members of staff continue to be my main contacts, and their care and advice is always appreciated. Reception, nurses, catering, and carers are all brilliant - thank you!
19 November 2024
Splendid staff and food.
27 September 2024
The team at Coombe Hill are excellent. Really caring and supportive. They understood Mum's needs and provided a great environment for her to rest and recover. We cannot thank them enough. From the activities to the physio care, the excellent food, to the musicians that would come and entertain the residents, these all add towards their daily well-being and happiness. Also, got to thank the nurses and carers, who were tireless in their professionalism. Well done CHM for brilliant team and everything you've done for Mum and our family.
12 September 2024
My Mother has been a resident at Coombe Hill Manor for just over 3 months. She moved in following a fall at home and other health issues which signalled that her existing home was no longer fit for purpose. Mum immediately felt safe and secure. The staff are delightful. The food is of a particularly high standard and Mum is at risk of putting on weight. She has had a couple of minor ailments over the last few weeks and I have been impressed by how quickly they have been picked up by the nursing staff and the appropriate medical intervention made. I can relax in the knowledge that Mum is in very capable hands.
22 July 2024
My mother went to Coombe Hill Manor about seven years ago, after having a stroke at home. She, my brother and I chose it because it offered her space to be independent and receive visitors, together with the 24/7 on-call care she needed. What we didn't expect was the fantastic technology which allowed us to track her mood and activities when needed - comforting, as my brother and I visited only weekly and our sister lives in Australia. We knew that she would be challenging as she was an independent spirit, but we didn't expect that Coombe would also challenge her to do new things. The best example was a painting class and our mother's discovery, at the age of 88, that she could paint! In the last weeks of her life, it was so comforting to see her being treated with care and respect. Maybe we expected that, but once again, Coombe surprised us, when several of the staff/residents came to her funeral service. They had become her friends. Can't say better than that.
17 July 2024
I came to Coombe Hill Manor for short-stay respite care following my hip replacement operation - to get me back on my feet and totally rehabilitated. Due to the incredibly uplifting atmosphere, the wonderful, friendly and professional staff, the beautiful spacious rooms, the delicious food and fantastic gardens - I recovered from my operation very quickly. This care home is extremely well managed and the positive management philosophy filters down through all the staff, to create a welcome, supportive and caring environment.
16 July 2024
Our father was incredibly well looked after and cared for by the amazing team at Coombe Hill Manor. It was wonderful to have the peace and tranquility in the beautiful garden not only for my father but also for family. The attention to detail and attending to any needs was amazing. Lovely restaurants and areas to sit have coffee/tea and chat. All the carers are warm friendly and genuinely care for the residents. Which gave us all a sense of peace knowing he was in good hands. It will always hold a special memory of where our lovely dad spent his final days.
01 July 2024
I cannot speak highly enough of Coombe Hill. The staff on Auguste looked after my mother so lovingly and with such care. She had such a great quality of life in her three years at CHM. The activities were wonderful and beautifully matched to my mother's interests and hobbies. I would like to thank all of the staff who cared for her with such dedication right until the end of her life. CHM really did feel like home to her and to our family who you all supported too! Thank you.
10 June 2024
Mum has been a resident at Coombe Hill for 18 months. I delayed writing a review based on prior experiences with my parents in other care homes, as standards can vary significantly over time and CQC snapshots taken every few years cannot capture the nuance needed to identify truly outstanding homes. Based on our experiences, I can confidently say that Coombe is exceptional in all the areas that matter most to residents and their families. The excellence begins with the staff, led by the manager, but everyone we interact with is incredibly kind, conscientious, and compassionate. The consistency of high standards attention to detail, and proactive engagement over the past 18 months gives me great reassurance that Mum is in safe hands. Given her condition, there may be a rocky path ahead but I have peace of mind that she will be well cared for. I couldn't ask for anything more and am deeply grateful to the Coombe team for their dedication and commitment to providing outstanding care to its residents.
28 May 2024
Our father recently took up residence. We have been extremely happy with the level of care. The facilities are excellent and the staff are approachable and caring. The communication between the staff and the residents and their families is reassuring. We would not hesitate to recommend Coombe Hill Manor to other friends and family.
14 May 2024
The best place to be. I love it.
14 May 2024
I like living here as it is very nice and the staff are very helpful.
08 May 2024
Coombe Hill is a wonderful, happy place. My Dad has been here for six months and the progress that he has made in that time, following a stroke, is remarkable. Mark made the whole process of moving my Dad in seamless and stress-free. He could not have been more helpful and compassionate. The activities and exercises classes on offer are wide-ranging to suit a variety of interests. There is also enough space to be as private as you wish. The daily menu offers a huge range of choices and the standard of food, which I have sampled many times, is excellent. The staff are warm, gentle and respectful with an excellent sense of humour. I feel my dad is in very good hands and I often tell him how spoilt he is (particularly on his birthday when everyone made such a fuss of him)! I have found the team very responsive to any queries or requests that I have, in person, by phone or by email.
08 April 2024
Signature Coombe Hill Manor proved to be the perfect place for Dad to recuperate after a hip fracture. Staff were incredibly helpful when we first enquired and were able to give us flexibility as we weren't sure exactly when he would be discharged from hospital. The care he received was fantastic and all staff treated him respectfully and kindly. The range of activities is excellent. He was really quite sad to be leaving. As visitors, we were always greeted by very welcoming staff. Communication, when he needed GP treatment, was very good.
05 February 2024
My mother was in Coombe Hill for some respite care. The staff were so kind, caring and compassionate, as well as always having a smile - the quality of care was outstanding from all of them. The facilities were extremely good, and always something going on for the residents while allowing them the freedom to join in or not. Friends and family are made to feel part of the community there.
Latest Reviews for Signature Coombe Hill Manor
14 February 2025
There are no words really. Thank you does not start to express my gratitude for my mother. Staff, especially some, are very special. Book yourself into rooms on the ground floor where all the 'action' and 'activity' is. The food is excellent, and above all else I felt mum was safe here, and well looked after. Reception are lovely and the connection with the local GPs and hospital is a Godsend. Yes, it is expensive, but I felt I would rather my mother benefit in her care in her golden years, rather than the government in their taxes and my mum needs that level of care in her situation. Staff are excellent. Facilities great. Car park perhaps needs to be larger.
29 January 2025
Signature Coombe Hill Manor is an extremely welcoming and friendly place. My sister has settled in so well and the dignified care and attention she has received have had a huge impact on her health. I have felt particularly impressed with the professionalism of all staff and their caring attitude and their willingness to support any request.
19 December 2024
My sister has dementia. She moved into Coombe Hill in May. I think what I appreciate most is the attitude of all the staff who are very caring and tolerant of her because I know she can be quite demanding. I am also impressed by the medical support she is getting from the GP and I get regular reports if she has any health problems. Sadly she is not willing to join in the activities provided by the home so I can't comment on that, but I believe she is being well looked after in a safe environment which is what I wanted.
18 December 2024
It was a very emotional and difficult decision to put my mother, a dementia sufferer into a care home just before her 99th birthday. It felt terrible to have to move her from her own home, but she needed a much more intense level of care than could be provided if she remained there. I cannot recommend Coombe Hill Manor more highly. The staff are so kind, patient, and caring and always available to chat about any concerns we might have. They helped us so much with the actual move, keeping us fully updated on how she was settling. All her needs are met and she is treated with dignity and respect even when her behaviour is challenging. She is settling well and enjoying the many stimulating activities provided. My family and I could not be happier with our choice of home.
18 December 2024
A first-class facility. The staff are incredibly helpful and caring. On arriving a month ago, nothing was a problem., making life for us as relatives much easier. The way they have helped my mother join in with activities and the gentle manner of the care is exceptional and my sisters and I are pleased to have moved our mother to this facility as she is safer and better cared for than in her home.
22 November 2024
My mum (87 years old) moved into CHM in June 2024 straight from a local hospital after being a patient for a few weeks. This was a shock after being in her home in Kingston for over 50 years. Three members of staff, in particular, were all so helpful about the move at a stressful time, and my mum moved in while I was away, so I was so grateful for their care. 5 months later, Mum is still at CHM and is happy and well cared for. All the staff are so approachable and on-hand, and both Mum and I have great relationships with them all. They are now helping steer Mum into making more friends in CHM, but I love the fact that Mum's apartment feels like an independent warm space rather than feeling as if it is in a medical institution or typical care home. I feel welcome to visit anytime, and I know that her other external friends love visiting too. Those three members of staff continue to be my main contacts, and their care and advice is always appreciated. Reception, nurses, catering, and carers are all brilliant - thank you!
19 November 2024
Splendid staff and food.
27 September 2024
The team at Coombe Hill are excellent. Really caring and supportive. They understood Mum's needs and provided a great environment for her to rest and recover. We cannot thank them enough. From the activities to the physio care, the excellent food, to the musicians that would come and entertain the residents, these all add towards their daily well-being and happiness. Also, got to thank the nurses and carers, who were tireless in their professionalism. Well done CHM for brilliant team and everything you've done for Mum and our family.
12 September 2024
My Mother has been a resident at Coombe Hill Manor for just over 3 months. She moved in following a fall at home and other health issues which signalled that her existing home was no longer fit for purpose. Mum immediately felt safe and secure. The staff are delightful. The food is of a particularly high standard and Mum is at risk of putting on weight. She has had a couple of minor ailments over the last few weeks and I have been impressed by how quickly they have been picked up by the nursing staff and the appropriate medical intervention made. I can relax in the knowledge that Mum is in very capable hands.
22 July 2024
My mother went to Coombe Hill Manor about seven years ago, after having a stroke at home. She, my brother and I chose it because it offered her space to be independent and receive visitors, together with the 24/7 on-call care she needed. What we didn't expect was the fantastic technology which allowed us to track her mood and activities when needed - comforting, as my brother and I visited only weekly and our sister lives in Australia. We knew that she would be challenging as she was an independent spirit, but we didn't expect that Coombe would also challenge her to do new things. The best example was a painting class and our mother's discovery, at the age of 88, that she could paint! In the last weeks of her life, it was so comforting to see her being treated with care and respect. Maybe we expected that, but once again, Coombe surprised us, when several of the staff/residents came to her funeral service. They had become her friends. Can't say better than that.
17 July 2024
I came to Coombe Hill Manor for short-stay respite care following my hip replacement operation - to get me back on my feet and totally rehabilitated. Due to the incredibly uplifting atmosphere, the wonderful, friendly and professional staff, the beautiful spacious rooms, the delicious food and fantastic gardens - I recovered from my operation very quickly. This care home is extremely well managed and the positive management philosophy filters down through all the staff, to create a welcome, supportive and caring environment.
16 July 2024
Our father was incredibly well looked after and cared for by the amazing team at Coombe Hill Manor. It was wonderful to have the peace and tranquility in the beautiful garden not only for my father but also for family. The attention to detail and attending to any needs was amazing. Lovely restaurants and areas to sit have coffee/tea and chat. All the carers are warm friendly and genuinely care for the residents. Which gave us all a sense of peace knowing he was in good hands. It will always hold a special memory of where our lovely dad spent his final days.
01 July 2024
I cannot speak highly enough of Coombe Hill. The staff on Auguste looked after my mother so lovingly and with such care. She had such a great quality of life in her three years at CHM. The activities were wonderful and beautifully matched to my mother's interests and hobbies. I would like to thank all of the staff who cared for her with such dedication right until the end of her life. CHM really did feel like home to her and to our family who you all supported too! Thank you.
10 June 2024
Mum has been a resident at Coombe Hill for 18 months. I delayed writing a review based on prior experiences with my parents in other care homes, as standards can vary significantly over time and CQC snapshots taken every few years cannot capture the nuance needed to identify truly outstanding homes. Based on our experiences, I can confidently say that Coombe is exceptional in all the areas that matter most to residents and their families. The excellence begins with the staff, led by the manager, but everyone we interact with is incredibly kind, conscientious, and compassionate. The consistency of high standards attention to detail, and proactive engagement over the past 18 months gives me great reassurance that Mum is in safe hands. Given her condition, there may be a rocky path ahead but I have peace of mind that she will be well cared for. I couldn't ask for anything more and am deeply grateful to the Coombe team for their dedication and commitment to providing outstanding care to its residents.
28 May 2024
Our father recently took up residence. We have been extremely happy with the level of care. The facilities are excellent and the staff are approachable and caring. The communication between the staff and the residents and their families is reassuring. We would not hesitate to recommend Coombe Hill Manor to other friends and family.
14 May 2024
The best place to be. I love it.
14 May 2024
I like living here as it is very nice and the staff are very helpful.
08 May 2024
Coombe Hill is a wonderful, happy place. My Dad has been here for six months and the progress that he has made in that time, following a stroke, is remarkable. Mark made the whole process of moving my Dad in seamless and stress-free. He could not have been more helpful and compassionate. The activities and exercises classes on offer are wide-ranging to suit a variety of interests. There is also enough space to be as private as you wish. The daily menu offers a huge range of choices and the standard of food, which I have sampled many times, is excellent. The staff are warm, gentle and respectful with an excellent sense of humour. I feel my dad is in very good hands and I often tell him how spoilt he is (particularly on his birthday when everyone made such a fuss of him)! I have found the team very responsive to any queries or requests that I have, in person, by phone or by email.
08 April 2024
Signature Coombe Hill Manor proved to be the perfect place for Dad to recuperate after a hip fracture. Staff were incredibly helpful when we first enquired and were able to give us flexibility as we weren't sure exactly when he would be discharged from hospital. The care he received was fantastic and all staff treated him respectfully and kindly. The range of activities is excellent. He was really quite sad to be leaving. As visitors, we were always greeted by very welcoming staff. Communication, when he needed GP treatment, was very good.
05 February 2024
My mother was in Coombe Hill for some respite care. The staff were so kind, caring and compassionate, as well as always having a smile - the quality of care was outstanding from all of them. The facilities were extremely good, and always something going on for the residents while allowing them the freedom to join in or not. Friends and family are made to feel part of the community there.