Submit a Review for Winchcombe Place
Maple Crescent, Newbury, RG14 1LN
View Full Details of Winchcombe PlaceLatest Reviews for Winchcombe Place
28 January 2025
My Mum has been in Winchcombe Place for a good many years. During that time I have not had any reason to complain about the support that the carers provide. They have very difficult roles and in my opinion, they provide the best they can for the residents at different levels. I would not hesitate to recommend this home to anyone seeking support for their loved ones.
27 January 2025
The staff at Winchcombe Place were most supportive of both my wife and myself. They were friendly, patient and professional. Once as we walked along a hallway one of the carers approached us. As she past my wife raised her arm and embraced the young carer - that warmth was comforting to witness. My wife avoided participating in group activities but on occasions the gentile encouragement from staff overcame her resistance. For the first two months of her stay I visited my wife from 11 am to 2 pm. We chatted in her room, had a coffee and pastry and then went to one of the smaller lounges and listened to R&R music on the CD player. My wife found the noise of dishes etc. in the dining room disturbing and to facilitate us the staff brought the meal to another small lounge that had a dining table. After those first two months it was suggested that my health would benefit if I reduced the frequency of my visits. I accepted this good advice and reduced my visits to four days per week. Sadly my wife passed away in her sleep. I am most grateful of all the support I received.
27 November 2024
My husband, who has Alzheimer's, arrived at Winchcombe on Saturday for two weeks of respite care. It is now Monday evening. We were greeted at reception and taken to his room, which is large, light, airy and en suite. He has settled in immediately, the staff have been so supportive to him and me, they are approachable, informative, friendly and professional. I am invited to eat with him when I am visiting at meal times. The coffee bar has been a hit, especially the home-made cakes and biscuits! He has enjoyed joining in with all the activities; Rememberance parade, singing and yoga. As someone who has been resistant to joining in, seeing him happy, relaxed and content is wonderful. He is looking forward to visits from school children and crafts in the next few days. The lounge areas are lovely for a quiet snooze when needed. This beginning has made me feel safe to leave him without feeling so guilty. My thanks to all the team.
21 November 2024
My mother is a resident of 7 years, living with dementia and the after effects of a stroke. The decor and maintenance is looking good, presenting a lovely feeling of comfort and calm. The most important aspect, for myself, is one of trust. Trust that the personal care, safety, dignity and medical care is consistently of a high standard and the relationship of the staff and management team allows me to maintain my bond as a son. Underlying that trust are the most important humans in the home, the staff. Their attitude and behaviour is what makes the environment for the personal needs of my mum (everyone is different with different levels of social comfort, engagement and needs). The hospitality team must be specially mentioned as the vibrancy and energy around the home is their creation which is felt as you enter the building. The administrative group are great and long may the managment team train, develop, respect, and grow everyone who is employed on this home's journey to excellence.
14 November 2024
I would like to thank all staff for the wonderful afternoon they gave my Mum and Aunt yesterday. It was absolutely amazing to see them reunited after so long apart. Your planning, care, lunch and entertainment went above and beyond all exceptions, giving us an afternoon filled with joy, laughter, music and singing. Truly a memory for us all to cherish. You are an amazing team and I could not wish for more caring people looking after my Mum. On behalf of all our family we cannot thank you enough.
08 November 2024
My mother has been very happy at Winchcombe Care Home for nearly 4 years now. I can't thank the staff enough, from the management reception staff and those in the office; to the team leaders, carers, and cleaning staff for their kindness and keeping Mum on her feet in a loving family way (yes cross words at times but with love!). I now wish to commend two staff members in particular who stayed with Mum when she had had a fall and hit her head. Over an hour wait for the ambulance! But both went above and beyond in keeping Mum awake and comfortable. I can continue the list of amazing staff who have since needed patience with Mum adjusting to being in bed and having personal care and regular repositioning to limit bed sores! A real team of amazing empathic individuals. Well done!
19 September 2024
I have been extremely pleased with Winchcombe. My nan is increasingly happy and settled. The home is lovely - gorgeous gardens and we love the coffee shop. It gives such a sense of normality to sit with a cake, coffee and newspaper. My nan loves the activities, especially the animals. This morning she had a relaxing 'namaste'. The staff are thoughtful, compassionate and kind. The home is well run - thank you. Exemplary, thank you.
23 August 2024
Saw article in paper inviting locals to join in with activities, been joining in for several months. Know several staff and residents from my past. Best thing I've done in years. Join in with chair exercises and crafts, like animals that visit. Made very welcome. Consider staying when can't look after myself. Good food and entertainment. Look forward to all the activities and company and speaking to all friendly staff. Don't like going home to empty house but do get a few visitors (family, neighbours friends and some with dogs.)
23 August 2024
My husband has had two sessions of respite care while I go away and has been very well looked after. I have nothing but praise for the care he received and the staff were brilliant. We come weekly for the exercise class on Thursday, it is great.
30 July 2024
Absolutely brilliant! Its clean, the residents are well looked after, the staff are amazing and always there to help. Always doing activities with the residents and they are always smiling and happy and enjoying it. The staff work very hard and are very helpful at all times. It's the best care home I have ever been in! It's like home to the residents and they are so happy when I go there. The residents always say hello and we talk to them. The food is amazing, always have a wide choice or cook something special that they would like. Thank you to every one of the staff, you're doing an amazing job and it is nice knowing the residents are in safe hands.
28 July 2024
My father has been a resident for the past two months. During this time he has always received excellent care. He is treated with dignity and respect at all times. Staff always go out of their way to ensure residents are happy and feel at home. Activities are always going on to keep residents entertained. Family and friends are always welcomed with a friendly wave.
15 July 2024
From the moment I stepped out of my car I was overwhelmed with the effort the staff had gone to for the D-Day celebrations with all the bunting and flags and it's obvious the staff have such pride in their community garden. Winchcombe Place continued to impress me with their warm welcome and atmosphere, it was like stepping into one of my favourite cafes in Brighton, The receptionist was laughing at a joke one of the residents was telling her, there were residents chatting and catching up with each other, relatives visiting drinking coffee and chatting, the place had a real buzz about it. And then as if by magic the senior customer relations manager appeared arm outstretched with the biggest smile and said you must be Lewis how lovely to meet you. If I'm completely honest at that point I didn't need the tour because my mind was already made up, I wanted my mum living here in this care home With this staff and this atmosphere and I even contemplated cancelling my other three care home appointments that day.
15 July 2024
Mum moved to Winchcombe at the end of May and we've been delighted with how welcome they made her, and how many activities they have on offer. Mum has some complex health issues which the team have been fantastic in supporting. She loves her room, and really loves that we can bring our puppy with us when we visit. Winchcombe really is home from home!
03 July 2024
When visiting my nan the staff were very friendly and helpful with any questions I asked. Made to feel very welcome by all the different staff. Lots of different things to do. They let me attend when nan was doing one of the lifestyle activities. I would recommend any of these as the staff are always ready to help with anything that they are asked.
06 June 2024
Dad has been in Winchcombe Place since last November, the care and support he has received since that very first week has been brilliant. I was reminded last week how lucky we were to choose this home. Dad's niece came from Australia to see him and we chose to make it a whole family day with husbands, partners, Dad's grandson and the dog. The staff could not do enough for us all, from preparing a room and looking after us to interacting with the whole family. It was wonderful. I was reminded that ever since that first day, the kindness, care and support of the whole team, from cook to carer. receptionist and management were very evident and very visible. Dad is well supported, stimulated and cared for so much more than we had hoped. We feel that we have got our Dad back. Living in Winchcombe Place is like being part of one big family with families and staff interacting together for the benefit of the residents.
06 June 2024
Absolutely wonderful place. Has everything from good management and staff and the building.
15 February 2024
The welcome that our mum has received at Winchcombe Place has been amazing and she loves it here. Every staff member we have come across has been so helpful, friendly and very supportive not only towards Mum, but to all of her family and friends too. From the moment we first visited to view this as her potential care home, it has felt like a warm hug from old friends. The staff at Winchcombe Place have enabled the transition from her previous care home to this one to be a perfectly smooth one. The patience and care given to Mum with a new routine has been amazing and so reassuring. Mum has been more independent and much happier here knowing that alongside all the support that she needs, her wellbeing is at the forefront of her care. Her mental health has improved significantly as has her general health. This has enabled Mum to join in with activities, socialise with other residents as well as staff and feel like she belongs to a wonderful and caring community.
19 January 2024
We moved our mum (93) into Winchcombe for respite care for two weeks and we couldn’t have made a better choice the staff were beyond kind and caring and made not only my mum feel at home but her family too. Nothing was too much trouble, the food (especially the homemade soups I’m told) was really good, the activities (she led the singalong first night) wonderful, the cafe a real hit as we all had somewhere to gather that felt special. A special mention to two staff members who couldn’t have been kinder and so professional. In fact, the main reason we picked Winchcombe is because of one of the staff members, she was born to do this work, and our mum and we were made to feel so loved and taken care of from the moment we met her. All the staff are amazing kind and caring and professional and when my mum left today a lot of kind words and kisses were exchanged by all. Thank you to everyone, it was a very scary, emotional time for us and you all made our decision so right.
04 January 2024
The family were very satisfied with the care of our mother for 2 weeks of respite care.
02 January 2024
The whole team at Winchcombe Place have been so supportive during a very difficult time. They are approachable and find time in their busy schedules to talk with any concerns we have as a family. I can't thank them enough.
Latest Reviews for Winchcombe Place
28 January 2025
My Mum has been in Winchcombe Place for a good many years. During that time I have not had any reason to complain about the support that the carers provide. They have very difficult roles and in my opinion, they provide the best they can for the residents at different levels. I would not hesitate to recommend this home to anyone seeking support for their loved ones.
27 January 2025
The staff at Winchcombe Place were most supportive of both my wife and myself. They were friendly, patient and professional. Once as we walked along a hallway one of the carers approached us. As she past my wife raised her arm and embraced the young carer - that warmth was comforting to witness. My wife avoided participating in group activities but on occasions the gentile encouragement from staff overcame her resistance. For the first two months of her stay I visited my wife from 11 am to 2 pm. We chatted in her room, had a coffee and pastry and then went to one of the smaller lounges and listened to R&R music on the CD player. My wife found the noise of dishes etc. in the dining room disturbing and to facilitate us the staff brought the meal to another small lounge that had a dining table. After those first two months it was suggested that my health would benefit if I reduced the frequency of my visits. I accepted this good advice and reduced my visits to four days per week. Sadly my wife passed away in her sleep. I am most grateful of all the support I received.
27 November 2024
My husband, who has Alzheimer's, arrived at Winchcombe on Saturday for two weeks of respite care. It is now Monday evening. We were greeted at reception and taken to his room, which is large, light, airy and en suite. He has settled in immediately, the staff have been so supportive to him and me, they are approachable, informative, friendly and professional. I am invited to eat with him when I am visiting at meal times. The coffee bar has been a hit, especially the home-made cakes and biscuits! He has enjoyed joining in with all the activities; Rememberance parade, singing and yoga. As someone who has been resistant to joining in, seeing him happy, relaxed and content is wonderful. He is looking forward to visits from school children and crafts in the next few days. The lounge areas are lovely for a quiet snooze when needed. This beginning has made me feel safe to leave him without feeling so guilty. My thanks to all the team.
21 November 2024
My mother is a resident of 7 years, living with dementia and the after effects of a stroke. The decor and maintenance is looking good, presenting a lovely feeling of comfort and calm. The most important aspect, for myself, is one of trust. Trust that the personal care, safety, dignity and medical care is consistently of a high standard and the relationship of the staff and management team allows me to maintain my bond as a son. Underlying that trust are the most important humans in the home, the staff. Their attitude and behaviour is what makes the environment for the personal needs of my mum (everyone is different with different levels of social comfort, engagement and needs). The hospitality team must be specially mentioned as the vibrancy and energy around the home is their creation which is felt as you enter the building. The administrative group are great and long may the managment team train, develop, respect, and grow everyone who is employed on this home's journey to excellence.
14 November 2024
I would like to thank all staff for the wonderful afternoon they gave my Mum and Aunt yesterday. It was absolutely amazing to see them reunited after so long apart. Your planning, care, lunch and entertainment went above and beyond all exceptions, giving us an afternoon filled with joy, laughter, music and singing. Truly a memory for us all to cherish. You are an amazing team and I could not wish for more caring people looking after my Mum. On behalf of all our family we cannot thank you enough.
08 November 2024
My mother has been very happy at Winchcombe Care Home for nearly 4 years now. I can't thank the staff enough, from the management reception staff and those in the office; to the team leaders, carers, and cleaning staff for their kindness and keeping Mum on her feet in a loving family way (yes cross words at times but with love!). I now wish to commend two staff members in particular who stayed with Mum when she had had a fall and hit her head. Over an hour wait for the ambulance! But both went above and beyond in keeping Mum awake and comfortable. I can continue the list of amazing staff who have since needed patience with Mum adjusting to being in bed and having personal care and regular repositioning to limit bed sores! A real team of amazing empathic individuals. Well done!
19 September 2024
I have been extremely pleased with Winchcombe. My nan is increasingly happy and settled. The home is lovely - gorgeous gardens and we love the coffee shop. It gives such a sense of normality to sit with a cake, coffee and newspaper. My nan loves the activities, especially the animals. This morning she had a relaxing 'namaste'. The staff are thoughtful, compassionate and kind. The home is well run - thank you. Exemplary, thank you.
23 August 2024
Saw article in paper inviting locals to join in with activities, been joining in for several months. Know several staff and residents from my past. Best thing I've done in years. Join in with chair exercises and crafts, like animals that visit. Made very welcome. Consider staying when can't look after myself. Good food and entertainment. Look forward to all the activities and company and speaking to all friendly staff. Don't like going home to empty house but do get a few visitors (family, neighbours friends and some with dogs.)
23 August 2024
My husband has had two sessions of respite care while I go away and has been very well looked after. I have nothing but praise for the care he received and the staff were brilliant. We come weekly for the exercise class on Thursday, it is great.
30 July 2024
Absolutely brilliant! Its clean, the residents are well looked after, the staff are amazing and always there to help. Always doing activities with the residents and they are always smiling and happy and enjoying it. The staff work very hard and are very helpful at all times. It's the best care home I have ever been in! It's like home to the residents and they are so happy when I go there. The residents always say hello and we talk to them. The food is amazing, always have a wide choice or cook something special that they would like. Thank you to every one of the staff, you're doing an amazing job and it is nice knowing the residents are in safe hands.
28 July 2024
My father has been a resident for the past two months. During this time he has always received excellent care. He is treated with dignity and respect at all times. Staff always go out of their way to ensure residents are happy and feel at home. Activities are always going on to keep residents entertained. Family and friends are always welcomed with a friendly wave.
15 July 2024
From the moment I stepped out of my car I was overwhelmed with the effort the staff had gone to for the D-Day celebrations with all the bunting and flags and it's obvious the staff have such pride in their community garden. Winchcombe Place continued to impress me with their warm welcome and atmosphere, it was like stepping into one of my favourite cafes in Brighton, The receptionist was laughing at a joke one of the residents was telling her, there were residents chatting and catching up with each other, relatives visiting drinking coffee and chatting, the place had a real buzz about it. And then as if by magic the senior customer relations manager appeared arm outstretched with the biggest smile and said you must be Lewis how lovely to meet you. If I'm completely honest at that point I didn't need the tour because my mind was already made up, I wanted my mum living here in this care home With this staff and this atmosphere and I even contemplated cancelling my other three care home appointments that day.
15 July 2024
Mum moved to Winchcombe at the end of May and we've been delighted with how welcome they made her, and how many activities they have on offer. Mum has some complex health issues which the team have been fantastic in supporting. She loves her room, and really loves that we can bring our puppy with us when we visit. Winchcombe really is home from home!
03 July 2024
When visiting my nan the staff were very friendly and helpful with any questions I asked. Made to feel very welcome by all the different staff. Lots of different things to do. They let me attend when nan was doing one of the lifestyle activities. I would recommend any of these as the staff are always ready to help with anything that they are asked.
06 June 2024
Dad has been in Winchcombe Place since last November, the care and support he has received since that very first week has been brilliant. I was reminded last week how lucky we were to choose this home. Dad's niece came from Australia to see him and we chose to make it a whole family day with husbands, partners, Dad's grandson and the dog. The staff could not do enough for us all, from preparing a room and looking after us to interacting with the whole family. It was wonderful. I was reminded that ever since that first day, the kindness, care and support of the whole team, from cook to carer. receptionist and management were very evident and very visible. Dad is well supported, stimulated and cared for so much more than we had hoped. We feel that we have got our Dad back. Living in Winchcombe Place is like being part of one big family with families and staff interacting together for the benefit of the residents.
06 June 2024
Absolutely wonderful place. Has everything from good management and staff and the building.
15 February 2024
The welcome that our mum has received at Winchcombe Place has been amazing and she loves it here. Every staff member we have come across has been so helpful, friendly and very supportive not only towards Mum, but to all of her family and friends too. From the moment we first visited to view this as her potential care home, it has felt like a warm hug from old friends. The staff at Winchcombe Place have enabled the transition from her previous care home to this one to be a perfectly smooth one. The patience and care given to Mum with a new routine has been amazing and so reassuring. Mum has been more independent and much happier here knowing that alongside all the support that she needs, her wellbeing is at the forefront of her care. Her mental health has improved significantly as has her general health. This has enabled Mum to join in with activities, socialise with other residents as well as staff and feel like she belongs to a wonderful and caring community.
19 January 2024
We moved our mum (93) into Winchcombe for respite care for two weeks and we couldn’t have made a better choice the staff were beyond kind and caring and made not only my mum feel at home but her family too. Nothing was too much trouble, the food (especially the homemade soups I’m told) was really good, the activities (she led the singalong first night) wonderful, the cafe a real hit as we all had somewhere to gather that felt special. A special mention to two staff members who couldn’t have been kinder and so professional. In fact, the main reason we picked Winchcombe is because of one of the staff members, she was born to do this work, and our mum and we were made to feel so loved and taken care of from the moment we met her. All the staff are amazing kind and caring and professional and when my mum left today a lot of kind words and kisses were exchanged by all. Thank you to everyone, it was a very scary, emotional time for us and you all made our decision so right.
04 January 2024
The family were very satisfied with the care of our mother for 2 weeks of respite care.
02 January 2024
The whole team at Winchcombe Place have been so supportive during a very difficult time. They are approachable and find time in their busy schedules to talk with any concerns we have as a family. I can't thank them enough.