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16 Bay Road, Clevedon, BS21 7BT
View Full Details of Osborne HouseLatest Reviews for Osborne House
18 November 2024
I can not recommend Osborne house enough. My stepdad watched rugby, sang, did the activities he enjoyed and was given the food he liked and great care. I found those caring for him super committed to doing their best and staff communication was really good. As relatives we were also cared for really well. We were so fortunate to find somewhere like this.
17 June 2024
It is so difficult to accept that you can't look after your parent because they have dementia. My brothers and I have watched both our mum and our dad suffer this disease, and need to be cared for by specialists. We feel very fortunate to have found Osborne House, as we can feel confident that he is having the best of care in a relatively small home with caring, committed, knowledgeable staff who welcome visitors and always treat residents with respect and loving care. I cannot visit as often as I should, and my brothers live far away, but we made the choice for Osborne House rather than somewhere closer because it seemed the best option for our father, who always loved Clevedon. We enjoy the newsletter and the social media page which help to keep us updated on all the residents, and their activities, and I've been particularly enjoying the car karaoke reels! I often come away from a visit feeling sad because Dad doesn't know me now, but knowing he is in good hands and cared for very well.
28 May 2024
I highly recommend Osborne House to anyone seeking a care home for a beloved relative. Osborne House is exceptional and different for many reasons. From the moment you walk through the door, you feel at ease. It is beautifully decorated, homely and clean. It is a safe and kind environment. A weekly schedule of entertainment and activities is in place to keep the home filled with music, laughter, fun and happiness. Every single member of staff is dedicated to their role; caring, kind and providing all the support needed. My mum has been with Osborne House for the past three years and I know she is in the safest of hands. With sincere thanks to all those who care for her.
07 December 2023
I am pleased with the care my husband is receiving in Osborne House. He seems to have settled and is happy. In my experience, the staff are very helpful and happy in their job and when I visit, I am made to feel welcome. Overall, they are doing a good job.
02 October 2023
Osborne House is a very pleasant care home. The staff are very welcoming. My brother is happy there. There are many activities to keep the residents occupied. I'm kept updated with everything and can join in with many of the things happening. I have nothing but praise for Osborne House.
20 September 2023
The stimulation given to residents is outstanding, the activities that they can do and places that they can visit really aid with memory. It is like a home from home feel with caring and kind staff.
17 January 2023
Dad was only in Osborne House for a short time, unfortunately. During the time he was there, all members of staff were friendly, professional, polite, caring and dedicated. I was so happy Dad was in such safe and caring hands during his last few weeks of life; they really went over and above the mark to make us and Dad feel welcome. We are so grateful to have found you. I would thoroughly recommend Osborne House to anyone.
02 November 2022
We wanted to say how much we appreciate the care which everyone gave to our Aunt during the time she was at Osborne House. Every member of the team was so friendly and welcoming and showed such care and compassion. From our first visit we could see how your residents and their comfort were so important to you. It is a shame that our Aunt was not in better health as we are sure that she would have been very happy there. Our Aunt was not with you for very long but staff had already built a bond with her and us. We would like to especially mention one of the nurses who made sure that we were kept informed of her situation and showed a genuine closeness. It was evident that each resident has a place in your hearts. Thank you for making her last days safe and comfortable and her passing dignified and peaceful.
26 April 2022
Our mother jointed the residents of Osborne House approximately 18 months ago, during the difficult time of Covid 19. Both my brother and myself have nothing but praise for the Osborne House. First and foremost, mum is happy and due to the constant care and stimulation she is given her concentration and memory have improved despite dementia. The staff at Osborne House are professional, courteous, caring and cheerful. They receive family members warmly and have good communication skills, as a Registered Nurse myself I have great respect for them all. There are also regular newsletters which have been much appreciated during lockdown, including photos of the residents taking part in various activities. The home is tastefully decorated and spotlessly clean. The main residents' lounge overlooks the River Severn. The meals are always well presented with attention to any dietary needs.
15 April 2022
I cannot speak highly enough about Osborne House and the staff who care for my elderly aunt. From the management, the care team through to the catering, housekeeping and reception staff I have found them to be friendly, cheerful and caring not only towards our loved one but to the whole family, you always feel welcomed when visiting. Throughout these past two dreadful years Osborne House have gone above and beyond to keep the residents safe and kept the families informed. Facilitating contact through different means in order for the families to keep in touch, all the while keeping the safety of residents and staff uppermost in mind. The Osborne House family social media page has been invaluable during restricted access. I would have no hesitation in recommending Osborne House to others whose loved one needs a loving, caring environment, a home from home.
11 April 2022
My mother has been at Osborne House since March 2020. They have exceeded in every way to make sure mum feels safe and is happy every day. Their care for the most important person in my life is amazing and it’s so nice to know mum is not only safe but enjoying life surrounded by friendly faces.
11 April 2022
I cannot praise the staff at Osborne House enough, they are all superheroes to me. My mother has been a resident for two years and receives the most wonderful care, she is happy and well cared for and this means everything to me and my sisters. Osborne House is a happy home for the residents, the level of care is excellent, we are kept informed and always updated even through the tough times of Covid restrictions. I could not wish for a better home for Mum.
11 April 2022
My mother has been resident at Osborne House since 2017; she settled in quickly because of their ethos of putting residents' needs first and providing a caring, homely and fun environment. From the beginning, the staff have impressed us with their obvious care and commitment to our loved ones, their willingness to go above and beyond what is expected and to make relatives feel really welcome when they visit. My mum's keyworker recently came shopping with mum and I on her day off, to help me cope better with Mum's needs. We have seen first-hand the incredible dedication of the staff over a very challenging 2 years with Covid-19, being innovative in their approach to continuing family contact while the safety of residents always being at the forefront. Staff were even making provisions to live in permanently should a full lockdown need to be put in place. For anyone in the difficult position of having to consider care for their loved one - visit Osborne House; you could not make a better choice.
11 April 2022
The Great Team at Osborne House have done and are doing a wonderful job caring for my Mother. Mum has dementia and the team care for all her needs and are very patient and kind. Mum seems very happy there and enjoys herself participating in the various games they play and regularly joins in with the sing songs.
11 April 2022
Mum is very much loved and given plenty of affection in Osborne House. The staff are always cheerful and will update you whenever you ask. There are plenty of activities for all the residents to get involved with every day. I feel reassured that Mum's care is adapted to her needs and is in a place of safety with staff who treat her as an individual whilst giving her the support and affection she wishes to be given. I am confident in their ability to care for her. She certainly seems to be at home there and can’t wait to get back if we go out for a few hours.
11 April 2022
Excellent care home with super caring staff they are amazing. Brilliant for those with dementia have up to date facilities and offer lots of interactive activities with groundbreaking support. I can’t recommend this home any more highly it is absolutely first class. I moved my dad here from another care home and have been so pleased I did he is so happy here.
11 April 2022
My wife has bow been a resident for four years and during that time I have found the dedicated staff always strive to carry out their duties in a professional and caring manner. Nothing is too much trouble whether it be by day or night. I have also eaten in the house a number of times, pre-pandemic and found there to be a good selection well served and enjoyed by all.
11 April 2022
My mother is well looked after, taking part in activities and generally being stimulated more than she had been at home over the lockdown period. I feel very happy she is safe and well in Osborne House, a lot of my worries about her have been reduced. Thanks to you all.
11 April 2022
Mum has been at Osborne House for 2 years now having arrived just before Covid! It's like a home from home with a real "family" feel may be in part due to its size (unlike some very large homes we viewed before Osborne). Mum has settled well and is far less anxious and confused and I'm sure she enjoys the views from the conservatory. The care is excellent with really good communication when mums been poorly. During a few hospital admissions, Osborne helped with liaison so we could get her discharged quicker and back home where I know she feels safe.
25 March 2022
My husband was so unwell. His final wish was not to pass at home. The hospice was full. No one could help. Until the manager stepped in. She was amazing. She helped me sort a private ambulance to get my husband to Osborne House. She organised for him to go in a lovely room with a view of the sea. She not only did this but even drove to the doctors and chemist to get his medication ready for his final days. The care was incredible allowing us as a family to say goodbye together. They listened to all our wishes. They went above and beyond. They have even put a memory plaque in the memory garden so I can go and sit there.
Latest Reviews for Osborne House
18 November 2024
I can not recommend Osborne house enough. My stepdad watched rugby, sang, did the activities he enjoyed and was given the food he liked and great care. I found those caring for him super committed to doing their best and staff communication was really good. As relatives we were also cared for really well. We were so fortunate to find somewhere like this.
17 June 2024
It is so difficult to accept that you can't look after your parent because they have dementia. My brothers and I have watched both our mum and our dad suffer this disease, and need to be cared for by specialists. We feel very fortunate to have found Osborne House, as we can feel confident that he is having the best of care in a relatively small home with caring, committed, knowledgeable staff who welcome visitors and always treat residents with respect and loving care. I cannot visit as often as I should, and my brothers live far away, but we made the choice for Osborne House rather than somewhere closer because it seemed the best option for our father, who always loved Clevedon. We enjoy the newsletter and the social media page which help to keep us updated on all the residents, and their activities, and I've been particularly enjoying the car karaoke reels! I often come away from a visit feeling sad because Dad doesn't know me now, but knowing he is in good hands and cared for very well.
28 May 2024
I highly recommend Osborne House to anyone seeking a care home for a beloved relative. Osborne House is exceptional and different for many reasons. From the moment you walk through the door, you feel at ease. It is beautifully decorated, homely and clean. It is a safe and kind environment. A weekly schedule of entertainment and activities is in place to keep the home filled with music, laughter, fun and happiness. Every single member of staff is dedicated to their role; caring, kind and providing all the support needed. My mum has been with Osborne House for the past three years and I know she is in the safest of hands. With sincere thanks to all those who care for her.
07 December 2023
I am pleased with the care my husband is receiving in Osborne House. He seems to have settled and is happy. In my experience, the staff are very helpful and happy in their job and when I visit, I am made to feel welcome. Overall, they are doing a good job.
02 October 2023
Osborne House is a very pleasant care home. The staff are very welcoming. My brother is happy there. There are many activities to keep the residents occupied. I'm kept updated with everything and can join in with many of the things happening. I have nothing but praise for Osborne House.
20 September 2023
The stimulation given to residents is outstanding, the activities that they can do and places that they can visit really aid with memory. It is like a home from home feel with caring and kind staff.
17 January 2023
Dad was only in Osborne House for a short time, unfortunately. During the time he was there, all members of staff were friendly, professional, polite, caring and dedicated. I was so happy Dad was in such safe and caring hands during his last few weeks of life; they really went over and above the mark to make us and Dad feel welcome. We are so grateful to have found you. I would thoroughly recommend Osborne House to anyone.
02 November 2022
We wanted to say how much we appreciate the care which everyone gave to our Aunt during the time she was at Osborne House. Every member of the team was so friendly and welcoming and showed such care and compassion. From our first visit we could see how your residents and their comfort were so important to you. It is a shame that our Aunt was not in better health as we are sure that she would have been very happy there. Our Aunt was not with you for very long but staff had already built a bond with her and us. We would like to especially mention one of the nurses who made sure that we were kept informed of her situation and showed a genuine closeness. It was evident that each resident has a place in your hearts. Thank you for making her last days safe and comfortable and her passing dignified and peaceful.
26 April 2022
Our mother jointed the residents of Osborne House approximately 18 months ago, during the difficult time of Covid 19. Both my brother and myself have nothing but praise for the Osborne House. First and foremost, mum is happy and due to the constant care and stimulation she is given her concentration and memory have improved despite dementia. The staff at Osborne House are professional, courteous, caring and cheerful. They receive family members warmly and have good communication skills, as a Registered Nurse myself I have great respect for them all. There are also regular newsletters which have been much appreciated during lockdown, including photos of the residents taking part in various activities. The home is tastefully decorated and spotlessly clean. The main residents' lounge overlooks the River Severn. The meals are always well presented with attention to any dietary needs.
15 April 2022
I cannot speak highly enough about Osborne House and the staff who care for my elderly aunt. From the management, the care team through to the catering, housekeeping and reception staff I have found them to be friendly, cheerful and caring not only towards our loved one but to the whole family, you always feel welcomed when visiting. Throughout these past two dreadful years Osborne House have gone above and beyond to keep the residents safe and kept the families informed. Facilitating contact through different means in order for the families to keep in touch, all the while keeping the safety of residents and staff uppermost in mind. The Osborne House family social media page has been invaluable during restricted access. I would have no hesitation in recommending Osborne House to others whose loved one needs a loving, caring environment, a home from home.
11 April 2022
My mother has been at Osborne House since March 2020. They have exceeded in every way to make sure mum feels safe and is happy every day. Their care for the most important person in my life is amazing and it’s so nice to know mum is not only safe but enjoying life surrounded by friendly faces.
11 April 2022
I cannot praise the staff at Osborne House enough, they are all superheroes to me. My mother has been a resident for two years and receives the most wonderful care, she is happy and well cared for and this means everything to me and my sisters. Osborne House is a happy home for the residents, the level of care is excellent, we are kept informed and always updated even through the tough times of Covid restrictions. I could not wish for a better home for Mum.
11 April 2022
My mother has been resident at Osborne House since 2017; she settled in quickly because of their ethos of putting residents' needs first and providing a caring, homely and fun environment. From the beginning, the staff have impressed us with their obvious care and commitment to our loved ones, their willingness to go above and beyond what is expected and to make relatives feel really welcome when they visit. My mum's keyworker recently came shopping with mum and I on her day off, to help me cope better with Mum's needs. We have seen first-hand the incredible dedication of the staff over a very challenging 2 years with Covid-19, being innovative in their approach to continuing family contact while the safety of residents always being at the forefront. Staff were even making provisions to live in permanently should a full lockdown need to be put in place. For anyone in the difficult position of having to consider care for their loved one - visit Osborne House; you could not make a better choice.
11 April 2022
The Great Team at Osborne House have done and are doing a wonderful job caring for my Mother. Mum has dementia and the team care for all her needs and are very patient and kind. Mum seems very happy there and enjoys herself participating in the various games they play and regularly joins in with the sing songs.
11 April 2022
Mum is very much loved and given plenty of affection in Osborne House. The staff are always cheerful and will update you whenever you ask. There are plenty of activities for all the residents to get involved with every day. I feel reassured that Mum's care is adapted to her needs and is in a place of safety with staff who treat her as an individual whilst giving her the support and affection she wishes to be given. I am confident in their ability to care for her. She certainly seems to be at home there and can’t wait to get back if we go out for a few hours.
11 April 2022
Excellent care home with super caring staff they are amazing. Brilliant for those with dementia have up to date facilities and offer lots of interactive activities with groundbreaking support. I can’t recommend this home any more highly it is absolutely first class. I moved my dad here from another care home and have been so pleased I did he is so happy here.
11 April 2022
My wife has bow been a resident for four years and during that time I have found the dedicated staff always strive to carry out their duties in a professional and caring manner. Nothing is too much trouble whether it be by day or night. I have also eaten in the house a number of times, pre-pandemic and found there to be a good selection well served and enjoyed by all.
11 April 2022
My mother is well looked after, taking part in activities and generally being stimulated more than she had been at home over the lockdown period. I feel very happy she is safe and well in Osborne House, a lot of my worries about her have been reduced. Thanks to you all.
11 April 2022
Mum has been at Osborne House for 2 years now having arrived just before Covid! It's like a home from home with a real "family" feel may be in part due to its size (unlike some very large homes we viewed before Osborne). Mum has settled well and is far less anxious and confused and I'm sure she enjoys the views from the conservatory. The care is excellent with really good communication when mums been poorly. During a few hospital admissions, Osborne helped with liaison so we could get her discharged quicker and back home where I know she feels safe.
25 March 2022
My husband was so unwell. His final wish was not to pass at home. The hospice was full. No one could help. Until the manager stepped in. She was amazing. She helped me sort a private ambulance to get my husband to Osborne House. She organised for him to go in a lovely room with a view of the sea. She not only did this but even drove to the doctors and chemist to get his medication ready for his final days. The care was incredible allowing us as a family to say goodbye together. They listened to all our wishes. They went above and beyond. They have even put a memory plaque in the memory garden so I can go and sit there.