Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Fernery House

stars
stars 31 October 2016
The whole team have provided us with an exceptional level of care. They have demonstrated a real knowledge and ability for how to work with a young autistic adult and I feel confident in leaving my son in their care.
Review from DT (Father of Resident/Service User)
stars
stars 31 October 2016
The service is safe and well-led. Residents are treated with respect and dignity. On our frequent visits, the atmosphere in the house is always calm and positive and our son is happier here than in previous houses. His views are always listened to and he is encouraged to be more independent. He enjoys the urban location and participating in community activities with staff support. Staff are approachable and supportive to us as parents. Our son can telephone and visit home whenever he requests. Fernery House is a friendly, caring and understanding service.
Review from Kathleen B (Mother of Resident/Service User)