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Smallbrook Care Home, Suffolk Close, Horley, RH6 7DU
View Full Details of Smallbrook Care HomeLatest Reviews for Smallbrook Care Home
02 January 2025
Outstanding service carers that really care my mother is in later stages of Alzheimer's which has been an emotional rollercoaster for me but the staff at Smallbrook Care Home have given me so much emotional support and keep me updated at all times about how my mother is doing. Living in Wales it was essential to find the best care available for mum who's from Crawley. I can't thank all the stall enough for the excellent care and compassion provided at Smallbrook from care assistants catering staff. Handy man, OT and management you couldn't find more genuine and dedicated people. I would highly recommend Smallbrook care home and thank them from the bottom of my heart for giving so much warmth compassion and outstanding care to my mother and the amazing support given to relatives giving peace of mind knowing our relatives are safe and really cared for .
23 April 2024
If you are looking for a care home for your loved one, I can’t recommend Smallbrook Care Home highly enough. The staff and service that was provided were outstanding. Living over 70 miles away, the care given to my dear Aunt was exemplary, and I had no need to worry that she wasn’t being looked after in the way she deserved. Always kept up to date on how she was doing and when I visited, I was welcomed like a good friend. Every member of staff that I met was kind, courteous and understanding. Thank you to all the amazing staff at Smallbrook Care Home, you’re all fabulous and do an amazing job.
24 October 2023
A lovely home, where our mother seems to have settled well. Rooms are clean and spacious, with a great outdoor space. The staff are management are very caring. Activities offered are good, but a little limited.
23 October 2023
I want to thank all the staff and management for the kindness and professionalism provided to my mother during her whole stay. Throughout her stay, I was confident that she was well looked after and cared for.
10 October 2023
I cannot thank you enough for the professional and compassionate care you provide for our father. When we visit we can observe the respectful and dignified care your staff provide to all residents. You are always smiling and I watch you all treat the residents and each other with respect. If I have to come into care I would come to Smallbrook. I would not be scared. The food is amazing and my father would not have reached 94 years old without you!
10 October 2023
I have always found Smallbrook Care Home friendly and caring. My husband has found settling in extremely difficult, but at last seems more settled! Thanks to Smallbrook. It does upset me sometimes to see him not wearing his own clothes - although I do understand how this can happen.
02 October 2023
I visited the home today for my aunt's birthday. They had provided a quiet lounge upstairs, and someone had even made a delicious Victoria Sandwich Cake for the occasion. Very friendly, supportive and patient staff.
22 May 2023
Our dear mum spent a short time in Smallbrook at a very challenging time. Throughout her stay, all the staff, from management to caring staff, were wonderful. We were well informed about how Mum was each day when we visited, and staff were always on hand to answer any questions, and always eager to help and make sure both Mum and us as a family were happy with everything. They're a very caring team, and we chose Smallbrook because I had received personal recommendations from friends with experience in their care. I wouldn't hesitate to recommend them from our experience.
27 February 2023
Mum has been at Smallbrook since June 2022. She took a while to settle as she felt she lost her independence- she is now settled. The staff are fantastic and allow Mum to be as independent as she wants to be. She loves the staff, and she says the meals are lovely - although she thinks she eats too much. As we tell her, you don’t have to eat everything they offer you. They have entertainment recognising all the occasions throughout the year and plenty of activities that residents can choose to join in with if they choose. Keep up the good work, Smallbrook.
22 February 2023
The home had a wonderful Valentine's Day party for all the residents including friends and family, providing a band with singers and a delicious cream tea. All the carers joined in with making it a happy fun-filled day for all.
21 February 2023
My brother has been a resident here since May 2022 and has always been very happy here. There are always activities going on and whilst he doesn’t choose to join in with everything, there are lots of things he enjoys, such as art, music, trips out to the local garden centre. Recently they had a Valentine's Afternoon Tea with cakes and scones and music from a local country band. It was lovely. Lots of dancing and singing along, and delicious cakes. We thoroughly enjoyed the occasion and all the residents and staff who I saw seemed really happy.
27 January 2023
Visited my aunt and got an update on her progress since returning from the hospital. Spoke to several staff on various issues and was given comprehensive and clear answers to my questions. Very pleased with the support and care she is getting.
22 June 2020
A smaller establishment of 40-rooms, which is mainly on the ground floor and east for residents to navigate. Rooms are a good size, with en-suite facilities. There is a fenced garden that residents and visitors can use, weather permitting. A communal lounge with TV and music where staff conduct activities. A small area off the lounge supplies coffee/tea etc for residents and their visitors to have a quiet chat in a bistro setting. All rooms have a TV. Staff are friendly and helpful and make a happy atmosphere in the home.
05 June 2020
It was an incredibly difficult to make a decision to move a much loved relative into a care home. Smallbrook from the moment of enquiry and during the 1st visit, made the decision so much easier. The welcome, the atmosphere and lovely ambiance of Smallbrook have not faltered since my mother-in-law went to live there in February 2020. As a family we can visit her anytime and find her looking happy, well presented and obviously well cared for. The cleanliness of her room and all the areas in the home are exemplary. Her clothes are beautifully laundered and put away. During COVID-19 lockdown we were unable to visit but received regular updates. Just recently we were able to socially distance visit in the garden for the first time in 12 weeks for 15 minutes. Being able to do this was so reassuring in these terrible times. My mother-in-law radiates the amazing care the staff have provided from the manger, the care workers and all the staff.
07 October 2019
We moved our mother to Smallbrook due to the lack of resident entertainment/activities during the daytime at her previous care home. We believe Smallbrook do continue to provide good daytime activities. However, there remains room for improvement in this area. Generally, the restaurant offers a good selection of quality and nutritious food. The size and furniture content of the room is spacious and of a good standard for the monthly cost. Finally, a special mention goes to all the staff that provide a good service.
23 September 2019
I'm perfectly satisfied with the care my mother is receiving at Smallbrook Care Home. The staff and management are kind and considerate at all times.
23 September 2019
On the whole - a good caring care home. The staff are caring and helpful and make the residents feel at home.
13 September 2019
Sadly it is impossible to have a coherent and constructive discussion/review with my sister. She has very limited hearing and one gets responses which have little to do with the question. This is not surprising as she is in a home for people with dementia. She has been in Smallbrook for some 18 months now and has settled in as well as one would expect. I see no signs that she is not getting the care required in comfortable surroundings.
13 September 2019
The care and support my mum has been receiving has been great. I do not think any more could be done to look after her.
10 September 2019
Very helpful, polite and understanding staff. Residents are well cared for, meals are good, the environment is clean. Activities are provided and encouraged. Very alert to health issues and calling GP in quickly as necessary.
Latest Reviews for Smallbrook Care Home
02 January 2025
Outstanding service carers that really care my mother is in later stages of Alzheimer's which has been an emotional rollercoaster for me but the staff at Smallbrook Care Home have given me so much emotional support and keep me updated at all times about how my mother is doing. Living in Wales it was essential to find the best care available for mum who's from Crawley. I can't thank all the stall enough for the excellent care and compassion provided at Smallbrook from care assistants catering staff. Handy man, OT and management you couldn't find more genuine and dedicated people. I would highly recommend Smallbrook care home and thank them from the bottom of my heart for giving so much warmth compassion and outstanding care to my mother and the amazing support given to relatives giving peace of mind knowing our relatives are safe and really cared for .
23 April 2024
If you are looking for a care home for your loved one, I can’t recommend Smallbrook Care Home highly enough. The staff and service that was provided were outstanding. Living over 70 miles away, the care given to my dear Aunt was exemplary, and I had no need to worry that she wasn’t being looked after in the way she deserved. Always kept up to date on how she was doing and when I visited, I was welcomed like a good friend. Every member of staff that I met was kind, courteous and understanding. Thank you to all the amazing staff at Smallbrook Care Home, you’re all fabulous and do an amazing job.
24 October 2023
A lovely home, where our mother seems to have settled well. Rooms are clean and spacious, with a great outdoor space. The staff are management are very caring. Activities offered are good, but a little limited.
23 October 2023
I want to thank all the staff and management for the kindness and professionalism provided to my mother during her whole stay. Throughout her stay, I was confident that she was well looked after and cared for.
10 October 2023
I cannot thank you enough for the professional and compassionate care you provide for our father. When we visit we can observe the respectful and dignified care your staff provide to all residents. You are always smiling and I watch you all treat the residents and each other with respect. If I have to come into care I would come to Smallbrook. I would not be scared. The food is amazing and my father would not have reached 94 years old without you!
10 October 2023
I have always found Smallbrook Care Home friendly and caring. My husband has found settling in extremely difficult, but at last seems more settled! Thanks to Smallbrook. It does upset me sometimes to see him not wearing his own clothes - although I do understand how this can happen.
02 October 2023
I visited the home today for my aunt's birthday. They had provided a quiet lounge upstairs, and someone had even made a delicious Victoria Sandwich Cake for the occasion. Very friendly, supportive and patient staff.
22 May 2023
Our dear mum spent a short time in Smallbrook at a very challenging time. Throughout her stay, all the staff, from management to caring staff, were wonderful. We were well informed about how Mum was each day when we visited, and staff were always on hand to answer any questions, and always eager to help and make sure both Mum and us as a family were happy with everything. They're a very caring team, and we chose Smallbrook because I had received personal recommendations from friends with experience in their care. I wouldn't hesitate to recommend them from our experience.
27 February 2023
Mum has been at Smallbrook since June 2022. She took a while to settle as she felt she lost her independence- she is now settled. The staff are fantastic and allow Mum to be as independent as she wants to be. She loves the staff, and she says the meals are lovely - although she thinks she eats too much. As we tell her, you don’t have to eat everything they offer you. They have entertainment recognising all the occasions throughout the year and plenty of activities that residents can choose to join in with if they choose. Keep up the good work, Smallbrook.
22 February 2023
The home had a wonderful Valentine's Day party for all the residents including friends and family, providing a band with singers and a delicious cream tea. All the carers joined in with making it a happy fun-filled day for all.
21 February 2023
My brother has been a resident here since May 2022 and has always been very happy here. There are always activities going on and whilst he doesn’t choose to join in with everything, there are lots of things he enjoys, such as art, music, trips out to the local garden centre. Recently they had a Valentine's Afternoon Tea with cakes and scones and music from a local country band. It was lovely. Lots of dancing and singing along, and delicious cakes. We thoroughly enjoyed the occasion and all the residents and staff who I saw seemed really happy.
27 January 2023
Visited my aunt and got an update on her progress since returning from the hospital. Spoke to several staff on various issues and was given comprehensive and clear answers to my questions. Very pleased with the support and care she is getting.
22 June 2020
A smaller establishment of 40-rooms, which is mainly on the ground floor and east for residents to navigate. Rooms are a good size, with en-suite facilities. There is a fenced garden that residents and visitors can use, weather permitting. A communal lounge with TV and music where staff conduct activities. A small area off the lounge supplies coffee/tea etc for residents and their visitors to have a quiet chat in a bistro setting. All rooms have a TV. Staff are friendly and helpful and make a happy atmosphere in the home.
05 June 2020
It was an incredibly difficult to make a decision to move a much loved relative into a care home. Smallbrook from the moment of enquiry and during the 1st visit, made the decision so much easier. The welcome, the atmosphere and lovely ambiance of Smallbrook have not faltered since my mother-in-law went to live there in February 2020. As a family we can visit her anytime and find her looking happy, well presented and obviously well cared for. The cleanliness of her room and all the areas in the home are exemplary. Her clothes are beautifully laundered and put away. During COVID-19 lockdown we were unable to visit but received regular updates. Just recently we were able to socially distance visit in the garden for the first time in 12 weeks for 15 minutes. Being able to do this was so reassuring in these terrible times. My mother-in-law radiates the amazing care the staff have provided from the manger, the care workers and all the staff.
07 October 2019
We moved our mother to Smallbrook due to the lack of resident entertainment/activities during the daytime at her previous care home. We believe Smallbrook do continue to provide good daytime activities. However, there remains room for improvement in this area. Generally, the restaurant offers a good selection of quality and nutritious food. The size and furniture content of the room is spacious and of a good standard for the monthly cost. Finally, a special mention goes to all the staff that provide a good service.
23 September 2019
I'm perfectly satisfied with the care my mother is receiving at Smallbrook Care Home. The staff and management are kind and considerate at all times.
23 September 2019
On the whole - a good caring care home. The staff are caring and helpful and make the residents feel at home.
13 September 2019
Sadly it is impossible to have a coherent and constructive discussion/review with my sister. She has very limited hearing and one gets responses which have little to do with the question. This is not surprising as she is in a home for people with dementia. She has been in Smallbrook for some 18 months now and has settled in as well as one would expect. I see no signs that she is not getting the care required in comfortable surroundings.
13 September 2019
The care and support my mum has been receiving has been great. I do not think any more could be done to look after her.
10 September 2019
Very helpful, polite and understanding staff. Residents are well cared for, meals are good, the environment is clean. Activities are provided and encouraged. Very alert to health issues and calling GP in quickly as necessary.