Submit a Review for Mountfitchet House
Coltsfield, Stansted Mountfitchet, CM24 8LH
View Full Details of Mountfitchet HouseLatest Reviews for Mountfitchet House
19 March 2025
We would like to thank everyone at Mountfitchet House for the care and empathy that all staff showed to our mum / wife, during her stay at your facility. Mum arrived at Mountfitchet House post her operation at Stevenage Lister Hospital. Mountfitchet House was always our first choice for Mums care because of the amazing reviews that had posted about your facilities and the proximity to where Mum and Dad lived.. The approach and delivery show real compassion and understanding or ours, and mums needs. Having moved mum into the home, this empathy and tireless dedication shown by all the staff to Mum, Dad and the rest of the family was really very kind and of great comfort to us knowing that Mum was in a safe environment. Mum's time at Mountfitchet House came to an end all too soon, again the compassion during her last days and then the day of her leaving, the care, dignity and emotion displayed, the guard of honour assembled was so humbling to us
09 December 2024
My mother is looked after with the most respect and dignity anyone can wish for. She has been in the home for a number of years and is so happy. Excellent home and staff are all wonderful.
06 December 2024
Initial experience with the manager was excellent. She is very understanding of issues and keeps the family informed. My mother is adapting to her new surroundings. The staff are lovely, polite and helpful. Very happy with the nursing staff. The only criticism is Mum needs to be hoisted more into a chair. Will keep an open mind about her future here but so far so good!
11 September 2024
Overall Mountfitchet House is an excellent care home. From the receptionist to all the staff, it is very welcoming and friendly. The initial impression as you walk in is very good and the rooms with their en-suites are also very good. The cinema room, cafe and hairdressing salon are always well used and the lounge and dining areas are very nice. There is a lovely garden with plenty of seating. The staff are excellent and go above and beyond to care and keep the residents happy with activities.
30 August 2024
We were able to move our mum into Mountfichet House for end-of-life care and could not have asked for better care in that time. Every member of staff made us feel that our mum was their priority and their care also extended to us at a very difficult time. Being able to visit at any time of day or night was especially helpful. With special mention to the staff. Admission was also dealt with very smoothly, despite was felt like stressful circumstances. Highly recommended.
09 May 2024
My mother-in-law has been a resident at Mountfitchet House for a year. We moved her down from North Yorkshire to be near family after her husband passed away. We see how happy and content she is. I also see what great care she receives. The home is such a nice environment for visitors and residents. Thank you.
17 April 2024
Overall experience of a 2 week respite stay for my Mum was very positive and I always felt that she was safe and well cared for in a very clean and well-organised environment. Mum herself seemed content and happy during her stay. All the staff were always extremely friendly, polite and helpful at every stage. I was contacted in advance by the activities organiser to check if I was ok with Mum going on a trip out to see some animals. It was appreciated that they took the time to make this call. Mum was engaged in a number of activities during her stay, some photos of which could be seen on Facebook. Minor negatives would be some difficulty at times in being able to speak to Mum. Maybe a landline phone in the room could be considered in future. Also some unawareness amongst staff that Mum was leaving on her last day. A big positive was the fantastic communication between the family and our main contact at the home who has always answered all of our questions and kept us fully informed.
15 April 2024
As family members, we have experienced nothing but caring, kindness and dignity from everyone in Mountfitchet House. The communication and friendliness have been excellent.
12 February 2024
My mum seemed very happy at the home and the care from the staff was outstanding. Watching Mum enjoy playing bingo and making pizzas having her nails done just showed how much she enjoyed being there. She also made a few friends as well.
12 December 2023
(Generally, could not have picked a better home). Mum went in on respite in June and ended up staying. She has dementia, even though it's not stopped her with certain care for herself. The care home is brilliant in getting Mum to join in all activities, which she struggled with in her flat on her own. Her mental health was bad, and her depression. They have helped Mum so much. She is like a different person. She needed company and certain care. It's homely; everyone is so helpful and caring. They have met all of Mum's needs.
08 November 2023
Generally very good. Would appreciate a fresh water jug and glass every morning. Better internet connection.
01 September 2023
My mother has settled well into life at Mountfitchet House Care Home. This is a result of the level of care she is receiving which is delivered with compassion and dignity. Every request is met with a smile. Nothing is too much trouble for the staff.
21 June 2023
From the first point of contact with the customer relations manager to the activities team, the nurses, carer and cleaners, my mother and I have been treated as friends. The home provides a very calm ambience, and the staff are always ready to help or support both residents and visitors. A few teething problems have been resolved by a very competent team.
18 June 2023
Lovely, friendly people in a great environment.
12 June 2023
You will see by my ratings that my experience is excellent, more than that, my mother is safe and well cared for. It's a great relief for me, being her only child.
06 June 2023
We are very happy with the standard of care and friendliness of the staff. Mum has no complaints and enjoys the food and service. There is always a good programme of activities and someone usually available to escort Mum round the garden.
16 February 2023
Superb service as soon as we approached. Helped immensely with the transition from selling the house to permanent residency. Units feel like family homes with a cosy lounge and dining room attached. Serviettes on tables, lovely pictures. Staff are the same people and have got to know my mum very quickly and her likes and needs and have helped me and family. Daily activities are fun. I could not have found a nicer home for my mum.
16 February 2023
Mum feels really safe and well looked after. All the staff are lovely and treat her very kindly. Accommodation is of a very high standard, and the food is of high quality. All of the family are very happy with this home. Thank you to everyone.
13 February 2023
Having made the difficult decision that it was time for Dad to have full-time dementia care, I first visited Mountfitchet House, and I knew that he would be in a really caring and supportive environment - not just for him but also for myself. The atmosphere is calm, and all the staff are absolutely fantastic. Mountfitchet House has excellent facilities, and I know for sure that my dad is well cared for and feels- and is safe.
16 January 2023
Just moved mum in, still settling in. Very caring and professional staff.
Latest Reviews for Mountfitchet House
19 March 2025
We would like to thank everyone at Mountfitchet House for the care and empathy that all staff showed to our mum / wife, during her stay at your facility. Mum arrived at Mountfitchet House post her operation at Stevenage Lister Hospital. Mountfitchet House was always our first choice for Mums care because of the amazing reviews that had posted about your facilities and the proximity to where Mum and Dad lived.. The approach and delivery show real compassion and understanding or ours, and mums needs. Having moved mum into the home, this empathy and tireless dedication shown by all the staff to Mum, Dad and the rest of the family was really very kind and of great comfort to us knowing that Mum was in a safe environment. Mum's time at Mountfitchet House came to an end all too soon, again the compassion during her last days and then the day of her leaving, the care, dignity and emotion displayed, the guard of honour assembled was so humbling to us
09 December 2024
My mother is looked after with the most respect and dignity anyone can wish for. She has been in the home for a number of years and is so happy. Excellent home and staff are all wonderful.
06 December 2024
Initial experience with the manager was excellent. She is very understanding of issues and keeps the family informed. My mother is adapting to her new surroundings. The staff are lovely, polite and helpful. Very happy with the nursing staff. The only criticism is Mum needs to be hoisted more into a chair. Will keep an open mind about her future here but so far so good!
11 September 2024
Overall Mountfitchet House is an excellent care home. From the receptionist to all the staff, it is very welcoming and friendly. The initial impression as you walk in is very good and the rooms with their en-suites are also very good. The cinema room, cafe and hairdressing salon are always well used and the lounge and dining areas are very nice. There is a lovely garden with plenty of seating. The staff are excellent and go above and beyond to care and keep the residents happy with activities.
30 August 2024
We were able to move our mum into Mountfichet House for end-of-life care and could not have asked for better care in that time. Every member of staff made us feel that our mum was their priority and their care also extended to us at a very difficult time. Being able to visit at any time of day or night was especially helpful. With special mention to the staff. Admission was also dealt with very smoothly, despite was felt like stressful circumstances. Highly recommended.
09 May 2024
My mother-in-law has been a resident at Mountfitchet House for a year. We moved her down from North Yorkshire to be near family after her husband passed away. We see how happy and content she is. I also see what great care she receives. The home is such a nice environment for visitors and residents. Thank you.
17 April 2024
Overall experience of a 2 week respite stay for my Mum was very positive and I always felt that she was safe and well cared for in a very clean and well-organised environment. Mum herself seemed content and happy during her stay. All the staff were always extremely friendly, polite and helpful at every stage. I was contacted in advance by the activities organiser to check if I was ok with Mum going on a trip out to see some animals. It was appreciated that they took the time to make this call. Mum was engaged in a number of activities during her stay, some photos of which could be seen on Facebook. Minor negatives would be some difficulty at times in being able to speak to Mum. Maybe a landline phone in the room could be considered in future. Also some unawareness amongst staff that Mum was leaving on her last day. A big positive was the fantastic communication between the family and our main contact at the home who has always answered all of our questions and kept us fully informed.
15 April 2024
As family members, we have experienced nothing but caring, kindness and dignity from everyone in Mountfitchet House. The communication and friendliness have been excellent.
12 February 2024
My mum seemed very happy at the home and the care from the staff was outstanding. Watching Mum enjoy playing bingo and making pizzas having her nails done just showed how much she enjoyed being there. She also made a few friends as well.
12 December 2023
(Generally, could not have picked a better home). Mum went in on respite in June and ended up staying. She has dementia, even though it's not stopped her with certain care for herself. The care home is brilliant in getting Mum to join in all activities, which she struggled with in her flat on her own. Her mental health was bad, and her depression. They have helped Mum so much. She is like a different person. She needed company and certain care. It's homely; everyone is so helpful and caring. They have met all of Mum's needs.
08 November 2023
Generally very good. Would appreciate a fresh water jug and glass every morning. Better internet connection.
01 September 2023
My mother has settled well into life at Mountfitchet House Care Home. This is a result of the level of care she is receiving which is delivered with compassion and dignity. Every request is met with a smile. Nothing is too much trouble for the staff.
21 June 2023
From the first point of contact with the customer relations manager to the activities team, the nurses, carer and cleaners, my mother and I have been treated as friends. The home provides a very calm ambience, and the staff are always ready to help or support both residents and visitors. A few teething problems have been resolved by a very competent team.
18 June 2023
Lovely, friendly people in a great environment.
12 June 2023
You will see by my ratings that my experience is excellent, more than that, my mother is safe and well cared for. It's a great relief for me, being her only child.
06 June 2023
We are very happy with the standard of care and friendliness of the staff. Mum has no complaints and enjoys the food and service. There is always a good programme of activities and someone usually available to escort Mum round the garden.
16 February 2023
Superb service as soon as we approached. Helped immensely with the transition from selling the house to permanent residency. Units feel like family homes with a cosy lounge and dining room attached. Serviettes on tables, lovely pictures. Staff are the same people and have got to know my mum very quickly and her likes and needs and have helped me and family. Daily activities are fun. I could not have found a nicer home for my mum.
16 February 2023
Mum feels really safe and well looked after. All the staff are lovely and treat her very kindly. Accommodation is of a very high standard, and the food is of high quality. All of the family are very happy with this home. Thank you to everyone.
13 February 2023
Having made the difficult decision that it was time for Dad to have full-time dementia care, I first visited Mountfitchet House, and I knew that he would be in a really caring and supportive environment - not just for him but also for myself. The atmosphere is calm, and all the staff are absolutely fantastic. Mountfitchet House has excellent facilities, and I know for sure that my dad is well cared for and feels- and is safe.
16 January 2023
Just moved mum in, still settling in. Very caring and professional staff.