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Moundsley Hall Care Village, Walkers Heath Road, Birmingham, B38 0BL
View Full Details of Buckingham HouseLatest Reviews for Buckingham House
03 December 2024
My mum has been a resident at Buckingham House since June 2024 and my late dad also lived there for several months in 2021-22 before he sadly passed away later in 2022. The staff are all kind, friendly, helpful and have always treated my mum and dad with dignity, care and respect. The building is warm, clean and safe. For those residents able to enjoy them the surrounding grounds are lovely, with lawns, mature trees and a duckpond. I am aware that there were problems at Buckingham House from 2023 to early 2024. However, these are definitely now in the past, thanks to the efforts of the recently-appointed manager and all the other staff, and in my opinion the latest CQC report published in June 2024 gives an accurate assessment of the current situation.
03 April 2024
Whatever you do, do not even think about putting a member of your family in this home! My poor brother was only in Buckingham House for 2 months, July - September 2023, he actually wanted to commit suicide at the end. It was only due to a Paramedic being called in, not by the 'trained nurse' but by the Paramedic that does the weekly GP visit, who noticed how unwell my brother looked! My brother was admitted into hospital from Buckingham with 2 x grade 2 pressure sores on his bottom, moisture lesions on his scrotum and severely ulcerated legs with cellulitis too! No body maps completed. If you check out the CQC report, a lot of it is about how poor my brother was treated, we had to cut bandages off his legs as they were so tight, that's even if he had a bandage put on, I have had to take my own to dress his legs in the beginning, he was not offered pain medications, missed fluids, food was just dumped by him, no choice of an option given. All in the CQC report. Do not go here.
15 January 2024
As the granddaughter of an ex resident who is sadly no longer with us, l urge anyone considering this setting to please take the time to read the damning, but in my opinion accurate report from the CQC as a result of an inspection on Buckingham House in September 2023. Everything you need to know is in there.
15 January 2024
My mother was a resident at Buckingham House for a short time in 2023. Only now, sadly, do I realise how inadequate the setting was. I would urge anyone considering this place to read the latest CQC report, it makes for disturbing reading. Everything in the report is, as far as l am concerned, accurate. My mother is no longer with us, but as a family, we vowed to make others aware of the shortcomings of this place, my mother can rest in peace, knowing we have done that.
26 December 2023
Concerned about the standard of care, I provided my cousin with a four page email outlining the severe shortcomings of the service my aunt was receiving. I linked the concerns to the five questions used by the Care Quality Commission (CQC). I highlighted the understaffing, making it feel unsafe with one carer, instead of two, to lift the residents. The food was inedible or cold. The buzzer was ignored for toileting so no care for dignity. Not all staff seemed to be familiar with the care plan, and medication was missed. The plan was for both my cousin and I to meet with the manager but the manager refused to talk to me, so only my cousin attended. The concerns were largely dismissed and trivialised with a sarcastic comment that 'this has been the longest complaint we've ever had'. Well, it wasn't as long as the one that followed two weeks later when the CQC put the place into special measures! It was a truly dreadful experience for my aunt in her final days. Very sad.
Latest Reviews for Buckingham House
03 December 2024
My mum has been a resident at Buckingham House since June 2024 and my late dad also lived there for several months in 2021-22 before he sadly passed away later in 2022. The staff are all kind, friendly, helpful and have always treated my mum and dad with dignity, care and respect. The building is warm, clean and safe. For those residents able to enjoy them the surrounding grounds are lovely, with lawns, mature trees and a duckpond. I am aware that there were problems at Buckingham House from 2023 to early 2024. However, these are definitely now in the past, thanks to the efforts of the recently-appointed manager and all the other staff, and in my opinion the latest CQC report published in June 2024 gives an accurate assessment of the current situation.
03 April 2024
Whatever you do, do not even think about putting a member of your family in this home! My poor brother was only in Buckingham House for 2 months, July - September 2023, he actually wanted to commit suicide at the end. It was only due to a Paramedic being called in, not by the 'trained nurse' but by the Paramedic that does the weekly GP visit, who noticed how unwell my brother looked! My brother was admitted into hospital from Buckingham with 2 x grade 2 pressure sores on his bottom, moisture lesions on his scrotum and severely ulcerated legs with cellulitis too! No body maps completed. If you check out the CQC report, a lot of it is about how poor my brother was treated, we had to cut bandages off his legs as they were so tight, that's even if he had a bandage put on, I have had to take my own to dress his legs in the beginning, he was not offered pain medications, missed fluids, food was just dumped by him, no choice of an option given. All in the CQC report. Do not go here.
15 January 2024
As the granddaughter of an ex resident who is sadly no longer with us, l urge anyone considering this setting to please take the time to read the damning, but in my opinion accurate report from the CQC as a result of an inspection on Buckingham House in September 2023. Everything you need to know is in there.
15 January 2024
My mother was a resident at Buckingham House for a short time in 2023. Only now, sadly, do I realise how inadequate the setting was. I would urge anyone considering this place to read the latest CQC report, it makes for disturbing reading. Everything in the report is, as far as l am concerned, accurate. My mother is no longer with us, but as a family, we vowed to make others aware of the shortcomings of this place, my mother can rest in peace, knowing we have done that.
26 December 2023
Concerned about the standard of care, I provided my cousin with a four page email outlining the severe shortcomings of the service my aunt was receiving. I linked the concerns to the five questions used by the Care Quality Commission (CQC). I highlighted the understaffing, making it feel unsafe with one carer, instead of two, to lift the residents. The food was inedible or cold. The buzzer was ignored for toileting so no care for dignity. Not all staff seemed to be familiar with the care plan, and medication was missed. The plan was for both my cousin and I to meet with the manager but the manager refused to talk to me, so only my cousin attended. The concerns were largely dismissed and trivialised with a sarcastic comment that 'this has been the longest complaint we've ever had'. Well, it wasn't as long as the one that followed two weeks later when the CQC put the place into special measures! It was a truly dreadful experience for my aunt in her final days. Very sad.