Submit a Review for Larkhill Hall
236 Muirhead Avenue East, West Derby, Liverpool, L11 1ER
View Full Details of Larkhill HallLatest Reviews for Larkhill Hall
10 March 2025
The staff and home and facilities are excellent.
21 October 2024
Resident all sitting around, no activities evident. Cleaner cleaning rooms. Carer checking medication. Other staff in discussion, change over at 2:00.
30 April 2024
My father has been a resident of Larkhill Hall for the past six years and is now receiving end of life care there. Every single member of staff have gone above and beyond in their care for him. A special mention to the senior carer on the top floor for his dedication and updates to our family. We will never forget what you have done for Dad at this difficult time. Thank you.
25 April 2024
We just wanted to say a big thank you to the staff for giving our auntie a wonderful 99th birthday party. Nothing was too much trouble and the offer of a light buffet was greatly appreciated. Our compliments especially go to the chef who not only fed us but also baked the most delicious chocolate birthday cake to celebrate her day. Auntie has been a resident for almost two years now and absolutely loves it there. Feeling comfortable and safe in a friendly community is so important, both for her and her caring family.
13 December 2023
A wonderful 90th birthday celebration was put on for a resident on Sunday 26th November. A lot of his family showed up for the "party" and the staff were very polite, courteous and welcoming to everybody concerned and helped the celebration go exceptionally well. Thank you all for your help in making the day go very well.
23 October 2023
Upon viewing Larkhill as a family, we were painted a very pretty picture by management. Our relative is 93 years old, doubly incontinent and was left without a pad on. Absolutely saturated and left for hours on end. Every visit there seems to be another situation unfolding. Very disappointing.
18 July 2023
Staff really good but seems to be more temporary currently, who tend to stand around waiting for instructions rather than interacting with residents. Permanent staff really doing their very best but often looked stressed and run off their feet. Very little activities - boards out of date - residents not stimulated. No days out at all since mum moved in - January 2023. Staff need more time to engage with residents.
20 June 2023
I would describe Larkhill Hall as a very attractive clean place and have always found the staff pleasant and helpful. My father has been there since late January this year. His room is safe and quiet and he has his own well-equipped wetroom. He is aware that there is a programme of activities each month but prefers to mostly stay in his room. He has not been happy with the food and sometimes the lack of drinks during the day but declined to have an input into this survey.
04 June 2023
I have found everyone very approachable and caring of not just my father but other residents. Any concerns can be brought up and discussed. My father seems well-settled, happy and comfortable. Issues are dealt with quickly. Laundry items do go missing but this is understandable, largely ok. Sometimes room/bed is not always as clean as could be but that could be my father not wanting them to do it!
19 September 2022
Mum stayed for 2 weeks for respite care. This decision was not taken lightly and we looked around a lot of care homes before deciding on Larkhill. The home is modern and bright, beautifully decorated. The staff were very knowledgeable and understood all of her care needs during our initial discussions with them. Mum was well looked after while staying here. She was made to feel very welcome and the food provided was to a very high standard. She had no complaints at all. All of the staff we met were professional and answered all of our queries honestly. We would not hesitate in placing mum here again as we feel she was happy and safe and this was really important to us.
23 June 2022
My Dad moved to Larkhill in June 2021 and remains a resident. I believe he is well cared for and benefits from the company of others. I am often concerned by the lack of staff, although cannot fault their dedication and kindness but they are very thinly stretched. We have also experienced Dad's clothing going missing, despite labelling, and other items just disappearing. Also, this happens very regularly; we replace clothing, labelled, and then it disappears. As mentioned numerous times, this doesn't improve. He also has difficulty walking, exacerbated by a lack of motivation from anyone. Sometimes communication is poor, although I'm sure the staff numbers contribute to this. Dad is well-fed and content; he is settled in this environment.
28 April 2022
Main bugbear. Buy my dad new underwear (lots), t-shirts, etc. Label them with his name yet low and behold when we go to visit him he's got someone else's shirt/t-shirt on and going into his room we find there are no socks or underwear in his drawers so the staff end up running around for some. This has been going on for a while now even after it's been mentioned numerous times by us and once covid arrived we just gave up asking as couldn't get in to see him. Dad has dementia so this doesn't bother him and he is happy there and well looked after so really this needs sorting out.
28 April 2022
My mum has been a resident in Larkhill Hall for two and a half years, she went in 3-months before Covid-19 arrived. It was very hard being shut out but we managed, with window visits and her mobile. The staff have always been amazing, the facilities and mum having her own bathroom are good. I wouldn’t have put her somewhere with shared bathrooms. If I do have a few concerns, I voice them and they are happy to listen and resolve any concerns. They have good communication and the food is lovely. You can agree on a care plan for your relative such as requesting female-only staff for personal care of my mum. If mum has to be in a care home then I believe this to be a very good one. Let’s face it nobody wants to put our loved ones in a care home but when the time came, I’m pleased with the choice we made.
30 March 2022
Temporary care for Mum, a very protective family! I had concerns as to how Mum would settle, we shouldn't have worried. Mum was happy in the lovely environment, a few teething problems at the beginning of her stay, but talking to the professional staff who had time to listen. Things were sorted out. Mum enjoyed the routine and constantly praised the staff, who were always there for her. We were as emotional leaving Larkhill Hall as we were going in, the affection shown to Mum and other residents was evident. Mum burst into song the first night home, a song that she remembered from Larkhill Hall. Which made us happy, as even with Alzheimer's she had fond memories. Thank you to all staff.
29 November 2021
My aunt has settled in well and is happy. Lovely, clean, modern surroundings. The only issue is difficulty calling on the phone after 5 - 6 pm and getting through. Need a "Plain" Menu option in the evening as she has very simple tastes.
15 November 2021
Overall satisfied with service. Staff friendly and look after residents well. Food seems good and clothes well washed. The room is a bit small and sometimes needs more cleaning, since very hard to keep it fresh.
15 November 2021
My mother is very happy at Larkhill Hall. She has visibly become very chatty, has made friends, and no longer is sad and lonely. She enjoys all the activities she takes part in.
19 October 2021
My mum went in for respite for two weeks, £950 per week. First of all, they lost her Covid result so a four-day delay. Was going to see her through the window. My findings, she was not given her medication, she was not given her hearing aids, she had not had a shower, she could not get into her wardrobe as they had the wheelchair in front of it. The wheelchair seat was put under the cushion on her armchair, so when she sat on it, her legs were dangling. There was no 1-2-1 care as promised. After the fifth day had to bring her out, she looked homeless, the four staff on for thirty-six, 1-2-1 residents were rushed off their feet and said didn't have the time to help her shower. Most of her clothes and all her toiletries disappeared and 30 pounds out of her purse. I wouldn't send a stray animal there, never mind a human and no refund was given. How can they have five stars? Even the member of staff who helped me get her out said to be quick and rushed us out before she was stopped, she understood.
29 July 2021
My family and I with much heartache had to put mum into Larkhill Care Home. From day one the Larkhill staff have welcomed mum and took great care of her and her wellbeing. We visit and mum has nothing but praise for all the staff and the home itself. Were happy that mum's happy! Keep up the excellent work you're doing!
28 July 2021
As soon as I entered the car park of Larkhill Hall and then the building, I was immediately impressed by the environment. The modern exterior, the well cared for grounds and gardens and the bright and welcoming reception area were impressive. The visit to my dad opened my eyes as to what ‘great care’ looks like! The internal fabric of the building was more akin to a very decent hotel. His room was bright and airy and immaculately clean. He was alert, was eating, drinking and chatting. It was obvious that he had improved so much in the week he had been a resident. The carer who came into his room on a couple of occasions during the visit was absolutely wonderful to him, affording him the right balance of care and respect. The professionalism and knowledge of all the staff I met during my visit and their absolute commitment to delivering the best possible environment for the clients were evident. For sure, the staff are responsible for turning this care home into a 'caring' home.
Latest Reviews for Larkhill Hall
10 March 2025
The staff and home and facilities are excellent.
21 October 2024
Resident all sitting around, no activities evident. Cleaner cleaning rooms. Carer checking medication. Other staff in discussion, change over at 2:00.
30 April 2024
My father has been a resident of Larkhill Hall for the past six years and is now receiving end of life care there. Every single member of staff have gone above and beyond in their care for him. A special mention to the senior carer on the top floor for his dedication and updates to our family. We will never forget what you have done for Dad at this difficult time. Thank you.
25 April 2024
We just wanted to say a big thank you to the staff for giving our auntie a wonderful 99th birthday party. Nothing was too much trouble and the offer of a light buffet was greatly appreciated. Our compliments especially go to the chef who not only fed us but also baked the most delicious chocolate birthday cake to celebrate her day. Auntie has been a resident for almost two years now and absolutely loves it there. Feeling comfortable and safe in a friendly community is so important, both for her and her caring family.
13 December 2023
A wonderful 90th birthday celebration was put on for a resident on Sunday 26th November. A lot of his family showed up for the "party" and the staff were very polite, courteous and welcoming to everybody concerned and helped the celebration go exceptionally well. Thank you all for your help in making the day go very well.
23 October 2023
Upon viewing Larkhill as a family, we were painted a very pretty picture by management. Our relative is 93 years old, doubly incontinent and was left without a pad on. Absolutely saturated and left for hours on end. Every visit there seems to be another situation unfolding. Very disappointing.
18 July 2023
Staff really good but seems to be more temporary currently, who tend to stand around waiting for instructions rather than interacting with residents. Permanent staff really doing their very best but often looked stressed and run off their feet. Very little activities - boards out of date - residents not stimulated. No days out at all since mum moved in - January 2023. Staff need more time to engage with residents.
20 June 2023
I would describe Larkhill Hall as a very attractive clean place and have always found the staff pleasant and helpful. My father has been there since late January this year. His room is safe and quiet and he has his own well-equipped wetroom. He is aware that there is a programme of activities each month but prefers to mostly stay in his room. He has not been happy with the food and sometimes the lack of drinks during the day but declined to have an input into this survey.
04 June 2023
I have found everyone very approachable and caring of not just my father but other residents. Any concerns can be brought up and discussed. My father seems well-settled, happy and comfortable. Issues are dealt with quickly. Laundry items do go missing but this is understandable, largely ok. Sometimes room/bed is not always as clean as could be but that could be my father not wanting them to do it!
19 September 2022
Mum stayed for 2 weeks for respite care. This decision was not taken lightly and we looked around a lot of care homes before deciding on Larkhill. The home is modern and bright, beautifully decorated. The staff were very knowledgeable and understood all of her care needs during our initial discussions with them. Mum was well looked after while staying here. She was made to feel very welcome and the food provided was to a very high standard. She had no complaints at all. All of the staff we met were professional and answered all of our queries honestly. We would not hesitate in placing mum here again as we feel she was happy and safe and this was really important to us.
23 June 2022
My Dad moved to Larkhill in June 2021 and remains a resident. I believe he is well cared for and benefits from the company of others. I am often concerned by the lack of staff, although cannot fault their dedication and kindness but they are very thinly stretched. We have also experienced Dad's clothing going missing, despite labelling, and other items just disappearing. Also, this happens very regularly; we replace clothing, labelled, and then it disappears. As mentioned numerous times, this doesn't improve. He also has difficulty walking, exacerbated by a lack of motivation from anyone. Sometimes communication is poor, although I'm sure the staff numbers contribute to this. Dad is well-fed and content; he is settled in this environment.
28 April 2022
Main bugbear. Buy my dad new underwear (lots), t-shirts, etc. Label them with his name yet low and behold when we go to visit him he's got someone else's shirt/t-shirt on and going into his room we find there are no socks or underwear in his drawers so the staff end up running around for some. This has been going on for a while now even after it's been mentioned numerous times by us and once covid arrived we just gave up asking as couldn't get in to see him. Dad has dementia so this doesn't bother him and he is happy there and well looked after so really this needs sorting out.
28 April 2022
My mum has been a resident in Larkhill Hall for two and a half years, she went in 3-months before Covid-19 arrived. It was very hard being shut out but we managed, with window visits and her mobile. The staff have always been amazing, the facilities and mum having her own bathroom are good. I wouldn’t have put her somewhere with shared bathrooms. If I do have a few concerns, I voice them and they are happy to listen and resolve any concerns. They have good communication and the food is lovely. You can agree on a care plan for your relative such as requesting female-only staff for personal care of my mum. If mum has to be in a care home then I believe this to be a very good one. Let’s face it nobody wants to put our loved ones in a care home but when the time came, I’m pleased with the choice we made.
30 March 2022
Temporary care for Mum, a very protective family! I had concerns as to how Mum would settle, we shouldn't have worried. Mum was happy in the lovely environment, a few teething problems at the beginning of her stay, but talking to the professional staff who had time to listen. Things were sorted out. Mum enjoyed the routine and constantly praised the staff, who were always there for her. We were as emotional leaving Larkhill Hall as we were going in, the affection shown to Mum and other residents was evident. Mum burst into song the first night home, a song that she remembered from Larkhill Hall. Which made us happy, as even with Alzheimer's she had fond memories. Thank you to all staff.
29 November 2021
My aunt has settled in well and is happy. Lovely, clean, modern surroundings. The only issue is difficulty calling on the phone after 5 - 6 pm and getting through. Need a "Plain" Menu option in the evening as she has very simple tastes.
15 November 2021
Overall satisfied with service. Staff friendly and look after residents well. Food seems good and clothes well washed. The room is a bit small and sometimes needs more cleaning, since very hard to keep it fresh.
15 November 2021
My mother is very happy at Larkhill Hall. She has visibly become very chatty, has made friends, and no longer is sad and lonely. She enjoys all the activities she takes part in.
19 October 2021
My mum went in for respite for two weeks, £950 per week. First of all, they lost her Covid result so a four-day delay. Was going to see her through the window. My findings, she was not given her medication, she was not given her hearing aids, she had not had a shower, she could not get into her wardrobe as they had the wheelchair in front of it. The wheelchair seat was put under the cushion on her armchair, so when she sat on it, her legs were dangling. There was no 1-2-1 care as promised. After the fifth day had to bring her out, she looked homeless, the four staff on for thirty-six, 1-2-1 residents were rushed off their feet and said didn't have the time to help her shower. Most of her clothes and all her toiletries disappeared and 30 pounds out of her purse. I wouldn't send a stray animal there, never mind a human and no refund was given. How can they have five stars? Even the member of staff who helped me get her out said to be quick and rushed us out before she was stopped, she understood.
29 July 2021
My family and I with much heartache had to put mum into Larkhill Care Home. From day one the Larkhill staff have welcomed mum and took great care of her and her wellbeing. We visit and mum has nothing but praise for all the staff and the home itself. Were happy that mum's happy! Keep up the excellent work you're doing!
28 July 2021
As soon as I entered the car park of Larkhill Hall and then the building, I was immediately impressed by the environment. The modern exterior, the well cared for grounds and gardens and the bright and welcoming reception area were impressive. The visit to my dad opened my eyes as to what ‘great care’ looks like! The internal fabric of the building was more akin to a very decent hotel. His room was bright and airy and immaculately clean. He was alert, was eating, drinking and chatting. It was obvious that he had improved so much in the week he had been a resident. The carer who came into his room on a couple of occasions during the visit was absolutely wonderful to him, affording him the right balance of care and respect. The professionalism and knowledge of all the staff I met during my visit and their absolute commitment to delivering the best possible environment for the clients were evident. For sure, the staff are responsible for turning this care home into a 'caring' home.