Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
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Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Greenwich Gardens - Sanctuary Supported Living

stars
stars 16 July 2021
Very limited and slow responses to issues in my flat. Complaints made to local management that has been ongoing for some time now. Complaints put in and often take forever to deal with. A poorly aligned patio door has supposedly been dealt with several visits, but is still binding against the rubber seal at the top. The living room door handle mechanism that was supposedly dealt with some weeks ago, whereby I was unable to get into the living room and now is inoperative. Ongoing issues with dust mites in the living room, whereby I am constantly sneezing. A pest control guy came around approximately nearly three months ago and put three green boxes in the living room. No explanation as to what purpose these served and are still in the living room waiting to be collected by the pest control guy. Still having fits of allergy sneezing!! I am constantly having to vacuum ongoing in the front room every day and the dust container gets filled every day of the week. Other issues as well.
Review from Michael R (Resident / Service User)