Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for The Elms House Residential Care Home

stars
stars 15 October 2019
My mother has been in The Elms for just over 2.5 years and has late-stage dementia. I have found the staff to be very helpful, very friendly and Mum is well cared for. There was an issue when Mum first moved in with regards to the washing of clothes, essentially everything goes in a tumble dryer and therefore everything was coming out creased but this has now been resolved. Being a specialist dementia care home, I find it really good that they do not have a high turnover of staff. Obviously some people come and go but the majority of staff have been there all the time Mum has been at the home. I would definitely recommend the home to anyone whose loved one has dementia. I don't think the website does it justice as Mum is in the new bit at the back and the rooms are a very generous size.
Review from Marchia A (Daughter of Resident/Service User)
stars
stars 09 November 2015
Hi to every one at the care home, just wanted to say a big big thank you for your help assistance when my parents and I visited to see my Auntie. We could not of been happier, hope to visit again soon.
Review from Andrew C (Nephew of Resident/Service User)