Latest Reviews for Ivy Court
10 March 2025
My mother in law moved into Ivy Court very suddenly, when my father in law became terminally ill. The kindness and support from the team, to our entire family, has been outstanding. Six months on, she is settled and refers to Ivy Court as "home". Her physical health has improved and she has formed friendships with fellow residents. All staff are welcoming and professional. As a family, we appreciate that she is in a safe and happy nursing home.
03 February 2025
My husband has been a resident of Ivy Court for two months. He has been treated with the utmost respect, the staff are professional and friendly to the residents and their visitors. They are always willing to answer any questions I have, and always put the residents comfort at priority.
21 January 2025
Excellent work by the Ivy Court team, by Manager and team since the last CQC review and really installed pride back in the home, and in the staff and it really shows in the way residents present to you as happy when you visit. It's been a long road to get to this point and the job is not over but the team need to pat themselves on the back for how well they have pulled together and special mention must go to on lady who always makes me feel she has my relative's (who has advanced dementia) best interests as a priority and she is always treated with dignity (unlike previous care home) It's so important Head office recognises the work these core staff are doing and don't lose them and see things return to the dark days where things were in the main covered by agency staff and there was a lack of leadership. This result achieving GOOD in the CQC is deserved recognition and hope it will help the team's self-belief to get to Outstanding at the next assessment. Well done to all!
14 January 2025
When I was looking for a care home for my mother my sister and I naturally researched previous inspections of various homes. Ivy court had an inspection I think around about 2020 ish. One or two things were highlighted but we still decided to visit. Recommendations had clearly been addressed and we had no worries at all. It's an impressive place and we didn't hesitate to have mum there. It's so well equipped and immaculate throughout. The staff have been superb and amazingly caring in mother's complex needs. The communication has been first class. There are various pastimes for residents and lovely gardens. The manager runs a very good home and is a nice guy. I would not hesitate to recommend Ivy Court. My mum sadly passed away Boxing Day but the staff were so lovely and caring in our loss. I cannot thank them all enough.
23 December 2024
Our experience so far has been excellent. All the staff are very kind and caring. The management is professional, friendly, and extremely helpful. Mum's room is light, warm and comfortable with a nice view of the garden. There is good communication. Mum is encouraged to take part in the activities arranged. We are very happy with Ivy Court.
19 December 2024
My husband has been a resident at Ivy Court for 2 months. I visit him every day for 2 hours or more, and at different times of the day, and therefore have a good view of how it works. The management and reception are excellent, the day and night nursing staff also. Everyone is willing to chat. They also ring me if there are any concerns regarding my husband. Everywhere is clean and light. The food is good and caters for special diets. The carers are friendly and patient. They hold twice daily activities which are good fun for those who want to partake. I am impressed also by how everything relevant to the resident is logged. I cannot fault Ivy Court. The garden is lovely.
25 October 2024
The home has been so supportive in all aspects of Mum's care. The communication is fantastic, any question I can find people. They are brilliant. Mum is 20 minutes in Ivy Court. The care home has put everything in place that she could possibly need. Everyone is so kind and friendly. The Home Manager is amazing.
06 September 2024
My partner who has advanced Alzheimer's disease spent a week respite at Ivy Court in February 2024. Unfortunately, he was hospitalised for six weeks in June with pneumonia which advanced his disease so he now needs end-of-life care. He was transferred to Ivy Court at the beginning of August and the staff have been so kind and caring to him, he is always well cared for and the staff are very supportive of me. They have encouraged me to be involved in planning his care and they do all they can to make his life as pleasant as they can. I am a retired nurse and I know the challenges care staff face each day, but everyone works hard to ensure the residents get the best possible care. His room is light and airy and is always spotlessly clean. The main building is modern and well laid out with good facilities and a beautiful garden, and again always very clean and tidy. The management staff are always ready to listen if I have any concerns and all the staff are kind and courteous.
12 June 2024
Ivy Court is a lovely friendly care home in a peaceful road just outside the centre of Norwich. It is very well run by an experienced manager with the kind and attentive staff including a great chef and an incredibly helpful maintenance director. It is very modern and has a beautiful garden which is fully accessible.
06 June 2024
From start to finish, fully enjoyed her first stay at Ivy Court. The whole team were friendly and helpful and she would have no worries about having to return for further respite, which is great news. We were kept appraised throughout her stay of any issues that arose. Everyone made us all feel welcome, even the head chef made her, her favourite sweet upon her request. Cannot fault anything, keep up the good work.
21 December 2023
When the decision is made to place a loved one into care it’s not always easy to choose. Ivy Court made the decision easier. With ensuite bathrooms and bright spacious bedrooms it seemed the perfect fit for someone needing nursing care yet allowing for as much independence as possible given the prognosis. The best part is my father-in-law is welcome to go at any time and is always made incredibly welcome. I have seen lovely and caring staff. I love that each floor has its own dining room and lounge allowing for familiarity, safety and creates a small friendly atmosphere.. I really am grateful for everything Ivy Court has done so far from a smooth admission to taking care of my loved one.
22 September 2023
Overall experience is excellent. Very clean. Lovely staff. Great activities. Good food.
30 August 2023
Ivy Court is amazing! The whole team there work together to give all the care, nursing and social activities and nutritious food needed by those in their care. They are receptive, and nothing is too much trouble. Whatever anyone's role, they seem to be passionate about what they do and the well-being of the residents of Ivy Court and pull together as a team. My mum says it feels like a happy family. In the three months, she has been there, she has flourished - her health issues are well managed, she is now mobile again, and most importantly, she is happy. I am happy too, that she is safe and enjoying life again.
19 April 2023
Ivy Court Care Home is just an amazing care home. When looking for a care home for my mother, Ivy Court just looked and felt so different, so much better. The staff appeared happy, willing to help and friendly. Now nine months in, our initial impressions have actually been exceeded. My mum is happy, she loves the carers and they seem genuinely fond of her. Ivy Court just works.
12 January 2023
All staff have been helpful and supportive in what was a difficult time for the family. From our first visit to the ongoing day-to-day care, we have seen nothing but respect and thoughtfulness from everyone who works within Ivy Court. It is a special place and we feel thankful that they are able to accommodate our loved one.
12 January 2023
I have visited a relative several times and everyone is always so helpful and happy. There are always staff around to help you find your people and the place is always so warm, clean and inviting. There is a lovely atmosphere and my relative is always happy and well cared for. I would happily live here myself! Well done everyone.
07 November 2022
I cannot speak highly enough of the care that my Mum has received at Ivy Court. All staff whatever level are hardworking, empathetic and nothing is too much trouble when it comes to the individual care of residents. Ivy Court is exceptionally clean and bright, residents' rooms are spacious and accommodate those with mobility issues. The outside space is well maintained with good wheelchair access for all to enjoy. The residents have the opportunity to attend daily activities from a dedicated activity team, with outside trips enjoyed by all. Residents enjoy meals together in the communal dining room, where a choice of nutritious meals are served. As the daughter of a resident at Ivy Court any concerns I have had with Mum's well-being and increasing frailty have been managed with compassion and support. Mum has settled in well to Ivy Court and speaks highly of staff on all levels as caring and nothing is too much trouble.
07 November 2022
My mother has been a resident at Ivy Court for approximately three months and on every visit we have felt reassured with the care Mum is receiving the staff are friendly kind and approachable. Occasionally at weekends, it's not always possible to speak to anyone on the phone but generally, communication is good and staff will always phone back when they can.
07 November 2022
We are very happy with the care given to our relative. The food is wonderful and has a good variety. The care is second to none. We have never had any complaints about anything. The facilities are amazing, and the activities are brilliant.
13 March 2022
Ivy Court is bright and fresh, clean and relaxing for my mother who has received excellent care since her arrival. Thank you to all at Ivy Court.
Latest Reviews for Ivy Court
10 March 2025
My mother in law moved into Ivy Court very suddenly, when my father in law became terminally ill. The kindness and support from the team, to our entire family, has been outstanding. Six months on, she is settled and refers to Ivy Court as "home". Her physical health has improved and she has formed friendships with fellow residents. All staff are welcoming and professional. As a family, we appreciate that she is in a safe and happy nursing home.
03 February 2025
My husband has been a resident of Ivy Court for two months. He has been treated with the utmost respect, the staff are professional and friendly to the residents and their visitors. They are always willing to answer any questions I have, and always put the residents comfort at priority.
21 January 2025
Excellent work by the Ivy Court team, by Manager and team since the last CQC review and really installed pride back in the home, and in the staff and it really shows in the way residents present to you as happy when you visit. It's been a long road to get to this point and the job is not over but the team need to pat themselves on the back for how well they have pulled together and special mention must go to on lady who always makes me feel she has my relative's (who has advanced dementia) best interests as a priority and she is always treated with dignity (unlike previous care home) It's so important Head office recognises the work these core staff are doing and don't lose them and see things return to the dark days where things were in the main covered by agency staff and there was a lack of leadership. This result achieving GOOD in the CQC is deserved recognition and hope it will help the team's self-belief to get to Outstanding at the next assessment. Well done to all!
14 January 2025
When I was looking for a care home for my mother my sister and I naturally researched previous inspections of various homes. Ivy court had an inspection I think around about 2020 ish. One or two things were highlighted but we still decided to visit. Recommendations had clearly been addressed and we had no worries at all. It's an impressive place and we didn't hesitate to have mum there. It's so well equipped and immaculate throughout. The staff have been superb and amazingly caring in mother's complex needs. The communication has been first class. There are various pastimes for residents and lovely gardens. The manager runs a very good home and is a nice guy. I would not hesitate to recommend Ivy Court. My mum sadly passed away Boxing Day but the staff were so lovely and caring in our loss. I cannot thank them all enough.
23 December 2024
Our experience so far has been excellent. All the staff are very kind and caring. The management is professional, friendly, and extremely helpful. Mum's room is light, warm and comfortable with a nice view of the garden. There is good communication. Mum is encouraged to take part in the activities arranged. We are very happy with Ivy Court.
19 December 2024
My husband has been a resident at Ivy Court for 2 months. I visit him every day for 2 hours or more, and at different times of the day, and therefore have a good view of how it works. The management and reception are excellent, the day and night nursing staff also. Everyone is willing to chat. They also ring me if there are any concerns regarding my husband. Everywhere is clean and light. The food is good and caters for special diets. The carers are friendly and patient. They hold twice daily activities which are good fun for those who want to partake. I am impressed also by how everything relevant to the resident is logged. I cannot fault Ivy Court. The garden is lovely.
25 October 2024
The home has been so supportive in all aspects of Mum's care. The communication is fantastic, any question I can find people. They are brilliant. Mum is 20 minutes in Ivy Court. The care home has put everything in place that she could possibly need. Everyone is so kind and friendly. The Home Manager is amazing.
06 September 2024
My partner who has advanced Alzheimer's disease spent a week respite at Ivy Court in February 2024. Unfortunately, he was hospitalised for six weeks in June with pneumonia which advanced his disease so he now needs end-of-life care. He was transferred to Ivy Court at the beginning of August and the staff have been so kind and caring to him, he is always well cared for and the staff are very supportive of me. They have encouraged me to be involved in planning his care and they do all they can to make his life as pleasant as they can. I am a retired nurse and I know the challenges care staff face each day, but everyone works hard to ensure the residents get the best possible care. His room is light and airy and is always spotlessly clean. The main building is modern and well laid out with good facilities and a beautiful garden, and again always very clean and tidy. The management staff are always ready to listen if I have any concerns and all the staff are kind and courteous.
12 June 2024
Ivy Court is a lovely friendly care home in a peaceful road just outside the centre of Norwich. It is very well run by an experienced manager with the kind and attentive staff including a great chef and an incredibly helpful maintenance director. It is very modern and has a beautiful garden which is fully accessible.
06 June 2024
From start to finish, fully enjoyed her first stay at Ivy Court. The whole team were friendly and helpful and she would have no worries about having to return for further respite, which is great news. We were kept appraised throughout her stay of any issues that arose. Everyone made us all feel welcome, even the head chef made her, her favourite sweet upon her request. Cannot fault anything, keep up the good work.
21 December 2023
When the decision is made to place a loved one into care it’s not always easy to choose. Ivy Court made the decision easier. With ensuite bathrooms and bright spacious bedrooms it seemed the perfect fit for someone needing nursing care yet allowing for as much independence as possible given the prognosis. The best part is my father-in-law is welcome to go at any time and is always made incredibly welcome. I have seen lovely and caring staff. I love that each floor has its own dining room and lounge allowing for familiarity, safety and creates a small friendly atmosphere.. I really am grateful for everything Ivy Court has done so far from a smooth admission to taking care of my loved one.
22 September 2023
Overall experience is excellent. Very clean. Lovely staff. Great activities. Good food.
30 August 2023
Ivy Court is amazing! The whole team there work together to give all the care, nursing and social activities and nutritious food needed by those in their care. They are receptive, and nothing is too much trouble. Whatever anyone's role, they seem to be passionate about what they do and the well-being of the residents of Ivy Court and pull together as a team. My mum says it feels like a happy family. In the three months, she has been there, she has flourished - her health issues are well managed, she is now mobile again, and most importantly, she is happy. I am happy too, that she is safe and enjoying life again.
19 April 2023
Ivy Court Care Home is just an amazing care home. When looking for a care home for my mother, Ivy Court just looked and felt so different, so much better. The staff appeared happy, willing to help and friendly. Now nine months in, our initial impressions have actually been exceeded. My mum is happy, she loves the carers and they seem genuinely fond of her. Ivy Court just works.
12 January 2023
All staff have been helpful and supportive in what was a difficult time for the family. From our first visit to the ongoing day-to-day care, we have seen nothing but respect and thoughtfulness from everyone who works within Ivy Court. It is a special place and we feel thankful that they are able to accommodate our loved one.
12 January 2023
I have visited a relative several times and everyone is always so helpful and happy. There are always staff around to help you find your people and the place is always so warm, clean and inviting. There is a lovely atmosphere and my relative is always happy and well cared for. I would happily live here myself! Well done everyone.
07 November 2022
I cannot speak highly enough of the care that my Mum has received at Ivy Court. All staff whatever level are hardworking, empathetic and nothing is too much trouble when it comes to the individual care of residents. Ivy Court is exceptionally clean and bright, residents' rooms are spacious and accommodate those with mobility issues. The outside space is well maintained with good wheelchair access for all to enjoy. The residents have the opportunity to attend daily activities from a dedicated activity team, with outside trips enjoyed by all. Residents enjoy meals together in the communal dining room, where a choice of nutritious meals are served. As the daughter of a resident at Ivy Court any concerns I have had with Mum's well-being and increasing frailty have been managed with compassion and support. Mum has settled in well to Ivy Court and speaks highly of staff on all levels as caring and nothing is too much trouble.
07 November 2022
My mother has been a resident at Ivy Court for approximately three months and on every visit we have felt reassured with the care Mum is receiving the staff are friendly kind and approachable. Occasionally at weekends, it's not always possible to speak to anyone on the phone but generally, communication is good and staff will always phone back when they can.
07 November 2022
We are very happy with the care given to our relative. The food is wonderful and has a good variety. The care is second to none. We have never had any complaints about anything. The facilities are amazing, and the activities are brilliant.
13 March 2022
Ivy Court is bright and fresh, clean and relaxing for my mother who has received excellent care since her arrival. Thank you to all at Ivy Court.