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Glastonbury Road, Bury St Edmunds, IP33 2EX
View Full Details of Glastonbury CourtLatest Reviews for Glastonbury Court
08 November 2024
With both of my parents in Glastonbury Court, one with Alzheimer's and the other with Dementia, it has been a tricky and difficult four years since my mother first went in. The home has made every effort to ensure that my mother is looked after and it's plain to see that she looks at the staff with genuine adoration. My father's needs are less, but still enough that he can't live alone, so the home has been very accommodating in allowing him to be on the same floor as my mother so they can spend time together. The thing that strikes me the most when visiting is that everyone knows their names, from the person hoovering around to the people delivering the food from the kitchens. There is genuine care for the residents, not just their medical and physical needs but also as individuals and the people they were before their illnesses took over. Thank you to all of the staff for their continued care and kindness.
15 October 2024
My stepmother has been at Glastonbury since July 2024, her care has been excellent. The staff are caring, helpful and patient. I am very pleased with her care. They have many activities to keep their minds busy and alert. She has had a couple of falls and other small mishaps. The staff have taken care of her every time. I couldn't ask for more.
20 June 2024
My sister moved into Glastonbury Court just before Easter 2024. To her, of course, it was a place where she could be looked after temporarily until she was well enough to go home! That belief hasn't changed substantially, although she is obviously becoming more and more comfortable, even happy, in her surroundings. This is due to the way the staff have given her the freedom to be her independent, intelligent, lovable, sociable self. Valuing the individuality of residents is, we know, a policy choice throughout the home and is one of the reasons we chose it. But it requires remarkable staff to put this into practice, day-by-day and across all departments. Alzheimer's is a horrible disease, but Glastonbury Court seems to have found a way of combining the essential professional care sufferers need with loving kindness and a genuine interest in them as individuals. Thank you.
17 June 2024
My father-in-law moved to Glastonbury Court after spending 6 months in their sister's care home where the staff were amazing. Due to his dementia deteriorating, he was moved to Glastonbury Court and in the short time he was there, the staff on Royal were also amazing. He was very well looked after and they were incredibly supportive and caring to both my father-in-law and to ourselves. We can't thank them enough for what they did for him. Although my father-in-law did not engage that much in the activities etc, what they offer to the residents is lovely. Relatives are kept updated via emails with the weekly activities and anything else that is going on. There is an app that keeps you informed of what activities the residents take part in. We were so glad of our decision to choose these care homes and would highly recommend them.
12 June 2024
Although it was a hard decision to move my dad from his home to a care home, Glastonbury has been all I and my family had hoped for and more. The property is well-maintained and clean. The staff all have time for residents and family/friends alike. The food is excellent (I've enjoyed it too!). The close connection they have with a local surgery is important with regular visits by doctors. When my dad was at home with live-in carers I was still on edge concerned for him, but now he's at Glastonbury I can relax knowing he is well cared for and I enjoy the best times with him when I visit. I would recommend Glastonbury without hesitation.
22 April 2024
Glastonbury Court, oh my goodness, on behalf of our family, we are beyond grateful for the incredible care, love and support shown to us and my grandmother throughout her time with you. From the moment we stepped into the door, we were made to feel so welcome. The staff are all exceptionally warm, caring and friendly and couldn’t do enough for her every single day. Even after she unfortunately passed, care home staff displayed empathy and love and we were incredibly grateful and honoured to have some staff members attend her funeral service. Words genuinely can’t ever express our sincere gratitude to you all - what an incredible group of people you all are.
18 April 2024
My mum moved into Glastonbury Court after spending 7 weeks in hospital. All of the staff involved, from the office staff to the carers, have made this difficult experience as painless as possible for us all. They have always been friendly and understanding. Mum seems to have settled straight in and her levels of anxiety seem to have lessened. She always seems to be busy doing some activity or the other. So far, it has been only a positive experience. Thank you.
18 April 2024
I am always warmly welcomed into Glastonbury Court, the staff are helpful and courteous, the place is always immaculately clean and I always enjoy my visits. There are always plenty of activities and I am pleased with the choice I have made. I find it interesting that another care home is spending 16 million pounds to upgrade their facilities so that it mirrors Glastonbury Court.
01 March 2024
After a fall, Mum was not able to return to independent living, so we sought respite care from Glastonbury Court Care Home. The only room available was on the upper floor on Angel Suite, where a lot of the residents have dementia. All the staff were kind, caring and very supportive to our mum. My mum understandably wanted to return to living independently in her own home, so we organised a live-in carer. After 2 weeks it was clear that Mum would be happier and safer back in the care home, where 24-hour care is in place. Mum now lives downstairs on Abbey Suite in a modern, clean room and the staff are very friendly, caring and patient, and try to include her in the varied daily activities, which she enjoys. Relatives are always kept updated with emails of the weekly activities and we can also see the activities that Mum has taken part in on our mobile phone app and relatives can join their loved ones on trips out. I fully recommend Glastonbury Court Care Home as a 1st choice for outstanding care.
19 January 2024
Having cared for my husband for the duration of his Alzheimer's condition, I was understandably anxious and upset when it became obvious, following a period of hospitalisation that he needed extensive and professional care. His transition at this difficult time has been handled with great care, empathy, understanding of my needs and professionalism. All members of staff are helpful, kind and doing their utmost to help.
18 January 2024
We came into contact with Glastonbury Court at first when Mum was sent there by the hospital for respite after a fall. Shortly after returning home, Mum was struggling to cope and it became clear she needed help. We immediately looked again at Glastonbury Court because of the good experience we'd already had and recommendations we'd heard from other people. Dealing with Glastonbury Court was a good experience for me, as all the staff were very helpful and understanding. Mum felt safe and very well cared for by all of the caring staff. She had a lovely modern and clean room and had a chance to take part in many activities, which the staff encouraged her to do as much as possible. She made friends of the carers, even if she didn't always remember their names. I want to thank Glastonbury Court for all they did for my mum in her last months of life - Making her as safe and comfortable as possible. I wouldn't hesitate to recommend to anyone in a similar position.
16 January 2024
I have put excellent on all counts but I have to because Glastonbury Court is doing a remarkable job in caring for my husband. Smiles and kind words from staff never fail. My husband settled in quickly and is doing really well. It is a pleasure to visit. It also feels like visiting a large family.
15 January 2024
I have nothing but praise for Glastonbury Court. The staff are very attentive and any requests I have are dealt with quickly and professionally. I get on well with all the staff members and they are with me. I have no complaints at all.
12 January 2024
My dad had 2 weeks of respite care in Glastonbury Court while I was away, he had never been in a care home before and wasn't keen to go as he likes his own privacy but realised that he was not able to be at home on his own. As soon as I returned from holiday I went to visit Dad and I was pleasantly surprised at his reaction to him being there. He said the staff were all lovely and someone would go to the shop each day and get him a newspaper, he enjoyed the food and he liked the fact that he could stay in his room one day if he wanted but also go to the dining room if he preferred some company another day. His bed was comfy and his room was lovely and warm and my dad loves the heat. He said he had enjoyed his time there and wasn't in a hurry to get home, he also said that if a time came when he couldn't be at home then he would like to go to Glastonbury Court. Thank you for looking after him so well.
01 November 2023
I cannot recommend Glastonbury Court Care Home enough. From the moment my Mum and I stepped through the doors, we both knew this was going to be the right choice for her. The staff went above and beyond to ensure Mum's move into Abbey Suite went as smoothly as could be. They took the time to get to her know and her personal needs. They have always treated her with respect and kindness and nothing is ever too much trouble. There is always an extensive range of activities on offer, most of which Mum gets involved with and tells me how much she enjoys them. The lifestyle team are amazing - I can even see what she’s been doing on Social Media and via the app! She always looks clean and well presented so I know she is being very well looked after. Thank you Team Glastonbury- I’m so pleased we chose your home for Mum.
26 September 2023
My dad spent two weeks in here. Unfortunately, the only bedroom available was upstairs and Dad has dementia, but not too bad. The majority of the staff were superb, well done to everyone. Dad loved the staff very much downstairs but struggled to understand the staff upstairs (overseas staff). The food was great and every day the staff would assist Dad to go downstairs, which we all were very grateful for this. One night, one of the residents woke dad up looking around his room. I also asked for an alarm mat for the floor as Dad is at high risk of falls, but this never happened. There seemed to be loads of confusion with dad‘s medication, calling us to say they didn’t have some of his medications. These were all brought in with him, sealed boxes with all but one medication that was unavailable, which I brought in separately. The laundry service not satisfactory, lost some laundry and bed linen didn’t appear to be changed during his stay. Very clean everywhere though.
12 August 2023
The care my Mother is receiving has been amazing, the support, keeping us up to date, the kindness, nothing is too much. We all feel the love my Mum is getting helps us all. There are no battles to getting Mum's care right, it was all in place immediately when she arrived. Thank you, everyone.
13 July 2023
The pleasant surroundings make it a pleasure to meet my friend for coffee and a chat. The ambience is cheerful with gorgeous gardens to brighten the soul. My only question has been over clothes and their mysterious disappearance, something which is common to many if not all Care Homes. If this could be improved my feeling is of somewhere that strives to make the residents valued as individuals and a considerable amount of effort going in to keep them well stimulated.
10 July 2023
Fantastic service and level of care. My Mum loves it there. There are lots of activities going on and the food is excellent. The staff are all very friendly and are very committed to the residents. They also arrange some lovely trips out.
29 May 2023
We are very pleased with the quality of care Mum is receiving at Glastonbury Court. The team are caring and always on hand to help or explain things to us when we visit. It is a great relief to the family knowing that Mum is being well cared for and in a safe environment.
Latest Reviews for Glastonbury Court
08 November 2024
With both of my parents in Glastonbury Court, one with Alzheimer's and the other with Dementia, it has been a tricky and difficult four years since my mother first went in. The home has made every effort to ensure that my mother is looked after and it's plain to see that she looks at the staff with genuine adoration. My father's needs are less, but still enough that he can't live alone, so the home has been very accommodating in allowing him to be on the same floor as my mother so they can spend time together. The thing that strikes me the most when visiting is that everyone knows their names, from the person hoovering around to the people delivering the food from the kitchens. There is genuine care for the residents, not just their medical and physical needs but also as individuals and the people they were before their illnesses took over. Thank you to all of the staff for their continued care and kindness.
15 October 2024
My stepmother has been at Glastonbury since July 2024, her care has been excellent. The staff are caring, helpful and patient. I am very pleased with her care. They have many activities to keep their minds busy and alert. She has had a couple of falls and other small mishaps. The staff have taken care of her every time. I couldn't ask for more.
20 June 2024
My sister moved into Glastonbury Court just before Easter 2024. To her, of course, it was a place where she could be looked after temporarily until she was well enough to go home! That belief hasn't changed substantially, although she is obviously becoming more and more comfortable, even happy, in her surroundings. This is due to the way the staff have given her the freedom to be her independent, intelligent, lovable, sociable self. Valuing the individuality of residents is, we know, a policy choice throughout the home and is one of the reasons we chose it. But it requires remarkable staff to put this into practice, day-by-day and across all departments. Alzheimer's is a horrible disease, but Glastonbury Court seems to have found a way of combining the essential professional care sufferers need with loving kindness and a genuine interest in them as individuals. Thank you.
17 June 2024
My father-in-law moved to Glastonbury Court after spending 6 months in their sister's care home where the staff were amazing. Due to his dementia deteriorating, he was moved to Glastonbury Court and in the short time he was there, the staff on Royal were also amazing. He was very well looked after and they were incredibly supportive and caring to both my father-in-law and to ourselves. We can't thank them enough for what they did for him. Although my father-in-law did not engage that much in the activities etc, what they offer to the residents is lovely. Relatives are kept updated via emails with the weekly activities and anything else that is going on. There is an app that keeps you informed of what activities the residents take part in. We were so glad of our decision to choose these care homes and would highly recommend them.
12 June 2024
Although it was a hard decision to move my dad from his home to a care home, Glastonbury has been all I and my family had hoped for and more. The property is well-maintained and clean. The staff all have time for residents and family/friends alike. The food is excellent (I've enjoyed it too!). The close connection they have with a local surgery is important with regular visits by doctors. When my dad was at home with live-in carers I was still on edge concerned for him, but now he's at Glastonbury I can relax knowing he is well cared for and I enjoy the best times with him when I visit. I would recommend Glastonbury without hesitation.
22 April 2024
Glastonbury Court, oh my goodness, on behalf of our family, we are beyond grateful for the incredible care, love and support shown to us and my grandmother throughout her time with you. From the moment we stepped into the door, we were made to feel so welcome. The staff are all exceptionally warm, caring and friendly and couldn’t do enough for her every single day. Even after she unfortunately passed, care home staff displayed empathy and love and we were incredibly grateful and honoured to have some staff members attend her funeral service. Words genuinely can’t ever express our sincere gratitude to you all - what an incredible group of people you all are.
18 April 2024
My mum moved into Glastonbury Court after spending 7 weeks in hospital. All of the staff involved, from the office staff to the carers, have made this difficult experience as painless as possible for us all. They have always been friendly and understanding. Mum seems to have settled straight in and her levels of anxiety seem to have lessened. She always seems to be busy doing some activity or the other. So far, it has been only a positive experience. Thank you.
18 April 2024
I am always warmly welcomed into Glastonbury Court, the staff are helpful and courteous, the place is always immaculately clean and I always enjoy my visits. There are always plenty of activities and I am pleased with the choice I have made. I find it interesting that another care home is spending 16 million pounds to upgrade their facilities so that it mirrors Glastonbury Court.
01 March 2024
After a fall, Mum was not able to return to independent living, so we sought respite care from Glastonbury Court Care Home. The only room available was on the upper floor on Angel Suite, where a lot of the residents have dementia. All the staff were kind, caring and very supportive to our mum. My mum understandably wanted to return to living independently in her own home, so we organised a live-in carer. After 2 weeks it was clear that Mum would be happier and safer back in the care home, where 24-hour care is in place. Mum now lives downstairs on Abbey Suite in a modern, clean room and the staff are very friendly, caring and patient, and try to include her in the varied daily activities, which she enjoys. Relatives are always kept updated with emails of the weekly activities and we can also see the activities that Mum has taken part in on our mobile phone app and relatives can join their loved ones on trips out. I fully recommend Glastonbury Court Care Home as a 1st choice for outstanding care.
19 January 2024
Having cared for my husband for the duration of his Alzheimer's condition, I was understandably anxious and upset when it became obvious, following a period of hospitalisation that he needed extensive and professional care. His transition at this difficult time has been handled with great care, empathy, understanding of my needs and professionalism. All members of staff are helpful, kind and doing their utmost to help.
18 January 2024
We came into contact with Glastonbury Court at first when Mum was sent there by the hospital for respite after a fall. Shortly after returning home, Mum was struggling to cope and it became clear she needed help. We immediately looked again at Glastonbury Court because of the good experience we'd already had and recommendations we'd heard from other people. Dealing with Glastonbury Court was a good experience for me, as all the staff were very helpful and understanding. Mum felt safe and very well cared for by all of the caring staff. She had a lovely modern and clean room and had a chance to take part in many activities, which the staff encouraged her to do as much as possible. She made friends of the carers, even if she didn't always remember their names. I want to thank Glastonbury Court for all they did for my mum in her last months of life - Making her as safe and comfortable as possible. I wouldn't hesitate to recommend to anyone in a similar position.
16 January 2024
I have put excellent on all counts but I have to because Glastonbury Court is doing a remarkable job in caring for my husband. Smiles and kind words from staff never fail. My husband settled in quickly and is doing really well. It is a pleasure to visit. It also feels like visiting a large family.
15 January 2024
I have nothing but praise for Glastonbury Court. The staff are very attentive and any requests I have are dealt with quickly and professionally. I get on well with all the staff members and they are with me. I have no complaints at all.
12 January 2024
My dad had 2 weeks of respite care in Glastonbury Court while I was away, he had never been in a care home before and wasn't keen to go as he likes his own privacy but realised that he was not able to be at home on his own. As soon as I returned from holiday I went to visit Dad and I was pleasantly surprised at his reaction to him being there. He said the staff were all lovely and someone would go to the shop each day and get him a newspaper, he enjoyed the food and he liked the fact that he could stay in his room one day if he wanted but also go to the dining room if he preferred some company another day. His bed was comfy and his room was lovely and warm and my dad loves the heat. He said he had enjoyed his time there and wasn't in a hurry to get home, he also said that if a time came when he couldn't be at home then he would like to go to Glastonbury Court. Thank you for looking after him so well.
01 November 2023
I cannot recommend Glastonbury Court Care Home enough. From the moment my Mum and I stepped through the doors, we both knew this was going to be the right choice for her. The staff went above and beyond to ensure Mum's move into Abbey Suite went as smoothly as could be. They took the time to get to her know and her personal needs. They have always treated her with respect and kindness and nothing is ever too much trouble. There is always an extensive range of activities on offer, most of which Mum gets involved with and tells me how much she enjoys them. The lifestyle team are amazing - I can even see what she’s been doing on Social Media and via the app! She always looks clean and well presented so I know she is being very well looked after. Thank you Team Glastonbury- I’m so pleased we chose your home for Mum.
26 September 2023
My dad spent two weeks in here. Unfortunately, the only bedroom available was upstairs and Dad has dementia, but not too bad. The majority of the staff were superb, well done to everyone. Dad loved the staff very much downstairs but struggled to understand the staff upstairs (overseas staff). The food was great and every day the staff would assist Dad to go downstairs, which we all were very grateful for this. One night, one of the residents woke dad up looking around his room. I also asked for an alarm mat for the floor as Dad is at high risk of falls, but this never happened. There seemed to be loads of confusion with dad‘s medication, calling us to say they didn’t have some of his medications. These were all brought in with him, sealed boxes with all but one medication that was unavailable, which I brought in separately. The laundry service not satisfactory, lost some laundry and bed linen didn’t appear to be changed during his stay. Very clean everywhere though.
12 August 2023
The care my Mother is receiving has been amazing, the support, keeping us up to date, the kindness, nothing is too much. We all feel the love my Mum is getting helps us all. There are no battles to getting Mum's care right, it was all in place immediately when she arrived. Thank you, everyone.
13 July 2023
The pleasant surroundings make it a pleasure to meet my friend for coffee and a chat. The ambience is cheerful with gorgeous gardens to brighten the soul. My only question has been over clothes and their mysterious disappearance, something which is common to many if not all Care Homes. If this could be improved my feeling is of somewhere that strives to make the residents valued as individuals and a considerable amount of effort going in to keep them well stimulated.
10 July 2023
Fantastic service and level of care. My Mum loves it there. There are lots of activities going on and the food is excellent. The staff are all very friendly and are very committed to the residents. They also arrange some lovely trips out.
29 May 2023
We are very pleased with the quality of care Mum is receiving at Glastonbury Court. The team are caring and always on hand to help or explain things to us when we visit. It is a great relief to the family knowing that Mum is being well cared for and in a safe environment.