Submit a Review for Fairmile Grange
Royal Close, Christchurch, BH23 2FR
View Full Details of Fairmile GrangeLatest Reviews for Fairmile Grange
13 May 2024
My mum has been a resident since November 2023, she went initially on a short-term basis when her husband was taken ill, unfortunately, he passed away a few weeks later. We had no hesitation in making her care there permanent after the way they had looked after her over the initial 3 weeks. Mum has dementia and balance issues. The staff are so friendly to everyone and in a very short space of time, they all seem to know her by name. She has had subsequent falls and she has been well looked after both medically and emotionally. We all live far away but the staff contact us if anything has happened and keep us updated at all times. It is a great peace of mind for us all. There are plenty of activities every day, but no pressure is put on residents to attend. Mum is always asked and she picks and chooses what she does. She has already made good friends there. I try to go as regular as I can and the staff are always happy to sit down with me and discuss how she has been since my last visit.
30 January 2024
Overall the care my wife is receiving is very good and she seems to be settled living in Fairmile Grange. There have been times when she has been left either without a drink or very little drink when I have visited, this needs to improve.
14 December 2023
I had not visited for about six months. On the day of my arrival, I found the en-suite in a state of disarray. There was equipment out of place and it didn't look clean. When I visited the next day it was much better. There is no toilet seat and all the curtains are hanging off the rail. Some maintenance is definitely needed. Mum also had stale food left on her clothes.
10 November 2023
Mum was very poorly when she arrived at Fairmile. It was a very difficult time for the family. Mum has been cared for so well and her capacity has improved so much that I am amazed. Mum is treated with respect and the nursing staff and the wellbeing ladies regularly go out of their way to take Mum out on trips. Her appetite has returned, but when it was poor, one lovely staff member, in particular, shared her takeaway in order to get Mum eating. 10/10.
20 September 2023
I would like to say thank you to the Manager and all the staff for providing such a caring environment for my mum. The entertainment team are excellent with a variety of fun things for all the residents to try.
15 September 2023
A fantastic care home that really cares about the health and well-being of its residents. There are always different activities planned and the residents always seem happy. The staff work incredibly hard, are happy and always super helpful. Highly recommend.
04 July 2023
Fairmile Grange is an excellent home with specialist dementia, nursing and general residential care. The home is very well maintained and managed with very friendly and competent staff. The rooms are all ensuite and kept spotlessly clean. The entertainment and activities provided to the residents is very inclusive, creative and stimulating by a committed group of staff.
20 June 2023
We would like to say thank you to the Manager and all the staff for providing such a lovely birthday 'party' for our parents and their two sons-in-law. It meant such a lot to us as a family, to share our celebrations with mum and dad. The Clinical Lead went to so much trouble to make us all feel special.
13 June 2023
We have been very happy with the care our mother receives at Fairmile Grange Care Home, she is comfortable and has the opportunity to take part in lots of activities and chat to other residents and staff. As she has become less able, staff have reacted and used different approaches to care for her.
01 June 2023
From the moment you step through the doors, you feel at home. Fairmile is a place of warmth, care and expertise. My father is happy and very settled there. He enjoys the many activities and the company of the other residents. The staff are professional and friendly. The residence is very clean and fresh, light and airy. Fairmile is a lovely environment where each individual has their own needs catered for. It’s a most uplifting place.
30 May 2023
My Mum is 94 and has dementia. She says she’s happy living at Fairmile Grange and likes living there. She says she has a lovely room, her own (modern) bathroom. Lovely (plenty of) food, kind and helpful staff and some lovely residents. She adds that there is always something going on in the way of entertainment, which you can get involved with, or not as you want. There’s no pressure. How thrilled we are to hear this - her happiness and well being are our ultimate aim. As Mum had previously lived in a non dementia specialist home, we are thrilled with Fairmile Grange. I had been worried about her living in a ‘locked’ home but we needn't have been. Built only a few years ago it has been so well designed with everything she might need. I find the staff responsive, caring, knowledgeable and very kind to Mum. The home is very clean, and the food is of a good standard.
02 December 2021
I was so excited when my Nan left the hospital to go to this lovely looking local care home. Unfortunately, this excitement was short-lived when I arrived on my first visit as I was made to feel most unwelcome. This should have been a red flag in itself but obviously, the care in the home is not about me, it was about my nan. During my visits I often found my nan’s room unclean, when we rang the bell it always took over ten minutes for staff to arrive. When staff arrived, some were rude and impatient. There was a handful of staff who were helpful but these people can’t work all the time! During her time there my Nan developed a severe fear of being left alone and we think this was because the wing she was on did not receive regular visits from staff. It is a shame because the home is nicely decorated and some aspects of the care are very good (activities - but my Nan was not able-bodied enough to take part). Check out your home thoroughly before you place a relative in there!
03 June 2021
Everybody is very friendly and respectful. Nothing is too much trouble.
15 July 2020
My mum has been a resident at Fairmile Grange since October 2018. Fairmile Grange is a warm, welcoming and friendly environment with a team of hardworking, helpful and happy staff. My mum has settled into her new home and loves her bright and airy en-suite room with patio access. All the staff, from nursing to the catering team, from the reception staff to housekeeping, all are like great friends to Mum and indeed it’s an extension to our own family. Nothing is too much trouble and the staff all work incredibly hard to maintain a high level of care for Mum. The well-being team provide a wonderful selection of varied activities and additional support to Mum, especially during the times when we are unable to visit, which has been a huge comfort to my mum, and to us. It was a difficult decision for Mum to move into residential care but one neither Mum nor our family regret because we can see how happy, safe and well she is in her new home.
09 April 2020
I sent two weeks convalescence at Fairmile Grange following a hip replacement operation. Everyone was very kind and helpful and I am sure this has helped my recovery.
08 November 2019
Fairmile Grange is a friendly, clean and pleasant home where the staff provide excellent nursing care. The Home Relations Manager is very experienced, knowledgeable and understanding. During my mother’s short stay we were helped through difficult times while she was unwell and the end of life care was perfect. I thank everyone for their kindness.
04 November 2019
I would highly recommend the Fairmile Grange. Both my parents were residents during this year, my Dad for 8 weeks and mum sadly for only 6 days, where they both sadly passed away. As soon as you walk through the door, you feel warmth, care and compassion. The home is spotlessly clean, the rooms are beautiful and the food is amazing. The care both mum and dad received was exceptional, nothing was too much trouble for anyone. Each and every member of staff is caring, friendly, compassionate and they are always smiling! Thank you so much from all the family for looking after mum and dad so well. We will never forget you.
09 September 2019
Very pleasant building, light airy rooms, care and attention shown to Dad extremely good. All staff are very helpful.
02 September 2019
The experience of my loved one being cared for to the end of his life at Fairmile grange was perfection. Every member of the team from A - Z were superb. Thank you each and every one of you with all my heart.
02 September 2019
What really made the difference, was the care and attention from all the staff. Everybody (even the hairdresser) spent time with my father (often their own).
Latest Reviews for Fairmile Grange
13 May 2024
My mum has been a resident since November 2023, she went initially on a short-term basis when her husband was taken ill, unfortunately, he passed away a few weeks later. We had no hesitation in making her care there permanent after the way they had looked after her over the initial 3 weeks. Mum has dementia and balance issues. The staff are so friendly to everyone and in a very short space of time, they all seem to know her by name. She has had subsequent falls and she has been well looked after both medically and emotionally. We all live far away but the staff contact us if anything has happened and keep us updated at all times. It is a great peace of mind for us all. There are plenty of activities every day, but no pressure is put on residents to attend. Mum is always asked and she picks and chooses what she does. She has already made good friends there. I try to go as regular as I can and the staff are always happy to sit down with me and discuss how she has been since my last visit.
30 January 2024
Overall the care my wife is receiving is very good and she seems to be settled living in Fairmile Grange. There have been times when she has been left either without a drink or very little drink when I have visited, this needs to improve.
14 December 2023
I had not visited for about six months. On the day of my arrival, I found the en-suite in a state of disarray. There was equipment out of place and it didn't look clean. When I visited the next day it was much better. There is no toilet seat and all the curtains are hanging off the rail. Some maintenance is definitely needed. Mum also had stale food left on her clothes.
10 November 2023
Mum was very poorly when she arrived at Fairmile. It was a very difficult time for the family. Mum has been cared for so well and her capacity has improved so much that I am amazed. Mum is treated with respect and the nursing staff and the wellbeing ladies regularly go out of their way to take Mum out on trips. Her appetite has returned, but when it was poor, one lovely staff member, in particular, shared her takeaway in order to get Mum eating. 10/10.
20 September 2023
I would like to say thank you to the Manager and all the staff for providing such a caring environment for my mum. The entertainment team are excellent with a variety of fun things for all the residents to try.
15 September 2023
A fantastic care home that really cares about the health and well-being of its residents. There are always different activities planned and the residents always seem happy. The staff work incredibly hard, are happy and always super helpful. Highly recommend.
04 July 2023
Fairmile Grange is an excellent home with specialist dementia, nursing and general residential care. The home is very well maintained and managed with very friendly and competent staff. The rooms are all ensuite and kept spotlessly clean. The entertainment and activities provided to the residents is very inclusive, creative and stimulating by a committed group of staff.
20 June 2023
We would like to say thank you to the Manager and all the staff for providing such a lovely birthday 'party' for our parents and their two sons-in-law. It meant such a lot to us as a family, to share our celebrations with mum and dad. The Clinical Lead went to so much trouble to make us all feel special.
13 June 2023
We have been very happy with the care our mother receives at Fairmile Grange Care Home, she is comfortable and has the opportunity to take part in lots of activities and chat to other residents and staff. As she has become less able, staff have reacted and used different approaches to care for her.
01 June 2023
From the moment you step through the doors, you feel at home. Fairmile is a place of warmth, care and expertise. My father is happy and very settled there. He enjoys the many activities and the company of the other residents. The staff are professional and friendly. The residence is very clean and fresh, light and airy. Fairmile is a lovely environment where each individual has their own needs catered for. It’s a most uplifting place.
30 May 2023
My Mum is 94 and has dementia. She says she’s happy living at Fairmile Grange and likes living there. She says she has a lovely room, her own (modern) bathroom. Lovely (plenty of) food, kind and helpful staff and some lovely residents. She adds that there is always something going on in the way of entertainment, which you can get involved with, or not as you want. There’s no pressure. How thrilled we are to hear this - her happiness and well being are our ultimate aim. As Mum had previously lived in a non dementia specialist home, we are thrilled with Fairmile Grange. I had been worried about her living in a ‘locked’ home but we needn't have been. Built only a few years ago it has been so well designed with everything she might need. I find the staff responsive, caring, knowledgeable and very kind to Mum. The home is very clean, and the food is of a good standard.
02 December 2021
I was so excited when my Nan left the hospital to go to this lovely looking local care home. Unfortunately, this excitement was short-lived when I arrived on my first visit as I was made to feel most unwelcome. This should have been a red flag in itself but obviously, the care in the home is not about me, it was about my nan. During my visits I often found my nan’s room unclean, when we rang the bell it always took over ten minutes for staff to arrive. When staff arrived, some were rude and impatient. There was a handful of staff who were helpful but these people can’t work all the time! During her time there my Nan developed a severe fear of being left alone and we think this was because the wing she was on did not receive regular visits from staff. It is a shame because the home is nicely decorated and some aspects of the care are very good (activities - but my Nan was not able-bodied enough to take part). Check out your home thoroughly before you place a relative in there!
03 June 2021
Everybody is very friendly and respectful. Nothing is too much trouble.
15 July 2020
My mum has been a resident at Fairmile Grange since October 2018. Fairmile Grange is a warm, welcoming and friendly environment with a team of hardworking, helpful and happy staff. My mum has settled into her new home and loves her bright and airy en-suite room with patio access. All the staff, from nursing to the catering team, from the reception staff to housekeeping, all are like great friends to Mum and indeed it’s an extension to our own family. Nothing is too much trouble and the staff all work incredibly hard to maintain a high level of care for Mum. The well-being team provide a wonderful selection of varied activities and additional support to Mum, especially during the times when we are unable to visit, which has been a huge comfort to my mum, and to us. It was a difficult decision for Mum to move into residential care but one neither Mum nor our family regret because we can see how happy, safe and well she is in her new home.
09 April 2020
I sent two weeks convalescence at Fairmile Grange following a hip replacement operation. Everyone was very kind and helpful and I am sure this has helped my recovery.
08 November 2019
Fairmile Grange is a friendly, clean and pleasant home where the staff provide excellent nursing care. The Home Relations Manager is very experienced, knowledgeable and understanding. During my mother’s short stay we were helped through difficult times while she was unwell and the end of life care was perfect. I thank everyone for their kindness.
04 November 2019
I would highly recommend the Fairmile Grange. Both my parents were residents during this year, my Dad for 8 weeks and mum sadly for only 6 days, where they both sadly passed away. As soon as you walk through the door, you feel warmth, care and compassion. The home is spotlessly clean, the rooms are beautiful and the food is amazing. The care both mum and dad received was exceptional, nothing was too much trouble for anyone. Each and every member of staff is caring, friendly, compassionate and they are always smiling! Thank you so much from all the family for looking after mum and dad so well. We will never forget you.
09 September 2019
Very pleasant building, light airy rooms, care and attention shown to Dad extremely good. All staff are very helpful.
02 September 2019
The experience of my loved one being cared for to the end of his life at Fairmile grange was perfection. Every member of the team from A - Z were superb. Thank you each and every one of you with all my heart.
02 September 2019
What really made the difference, was the care and attention from all the staff. Everybody (even the hairdresser) spent time with my father (often their own).