Submit a Review for Mayflower Court
Bowthorpe Care Village, Ladysmock Way, Norwich, NR5 9BF
View Full Details of Mayflower CourtLatest Reviews for Mayflower Court
05 August 2024
My mother became a resident on the 4th of June 2024. She is very frail and is cognitively impaired. Prior to her admission, we looked at a number of local care homes and Mayflower Court is the most optimistic by far. The facilities are excellent and the emphasis which the staff place not just on physical needs but also on emotional/mental wellbeing is invaluable. We have witnessed a high degree of empathy and professionalism from the staff who have dealt with difficulties promptly and considerately. We have absolute confidence that my mother is in the best place to meet her complex care needs.
02 August 2024
My mother was a resident at Mayflower from 2016 until January 2024. I could not thank the staff at Mayflower enough for their care of my mother over the years. At the end, she was treated with the utmost respect and dignity. During Covid, the staff did everything they were allowed to ensure contact, maintaining this safety, that the residents needed contact with their family and the family needed contact with the residents. Thank you.
09 July 2024
I am so pleased with the care my dad has had. All the staff are so nice. Two members of staff in particular have helped my family through a difficult time, so helpful if we need to ask anything.
21 June 2024
My sister is currently a resident at Mayflower Court, which is the dementia care unit. She has been a resident for 8 months now and during this time, all the carers we've met when visiting have been very kind, caring and polite and always greeted politely by staff. The home is always very clean and tidy and has high standards of hygiene. The manager is a lovely lady and she runs the home proudly. We feel my sister is in a safe and caring environment and we as a family thank everyone at Mayflower for their care and support.
13 November 2023
Keep going as you are, searching hard for the right staff. Just wanted to say how good the two care are with Mum; it is so good to hear from and see you interacting with Mum. Thank you to the other good staff whose names escape me - apologies. To the manager and her team, keep up the good work and good luck with all the training of the new staff. Thank you.
30 March 2023
On returning to Mayflower Court following a trip to a cafe, I was impressed by the lovely atmosphere in the home, particularly in the lounge. Everyone was very relaxed and enjoying a game of bingo. Carers were present giving help where needed and they were relaxed and obviously enjoying a good rapport with their colleagues and were very attentive towards the residents. I witnessed this a few days later when residents were singing together with a different group of staff.
25 February 2023
Everyone is polite, considerate and very helpful, no matter if you have a problem you can talk to the staff and it is dealt with immediately. Very clean and spotless.
20 January 2022
Disgusted with this care home. When my aunt was able to have visitors in room six, this was not cleaned down from the previous visitor until I asked for it. The carer then asked another carer what did she have to do to it. Booked a visit in December on Tuesday after 4 pm for visit for Wednesday morning which was allocated after I told them my aunt was at end of life, but they failed to tell me that she had already passed away earlier, with no family with her. To this day they still did not contact me to cancel the appointment.
20 August 2021
Having a loved one in a care home during a pandemic has been incredibly tough. However, the team at Mayflower have done lots to try and continue contact in different ways and keep us informed with our loved one's wellbeing and health. When doing a face to face visit, I always feel the staff do their best to ensure it is Covid safe for both their residents, staff and also us, the visitors. I will always be grateful to the team for all that they have done and continue to do for my dad and our family.
06 May 2021
Mayflower Court was chosen out of our area over 2 years ago as it offered so much for us to remain as a family. 24-hour access, restaurant, shop, hairdresser, coffee shop. Staff are amazing and in spite of covid restrictions, we have been kept up to date with phone and video calls and visits, when allowed. My partner recently had extreme health care needs and I lived on-site as needed and cannot thank the staff enough for their care, kindness and absolute dedication to their job. As my partner's health improved I now have peace of mind believing that he is in an excellent placement where he is treated with dignity and respect and where families are welcomed and supported. Obviously, without covid limitations, more facilities were available allowing us to have family parties etc, therefore my ratings have been based on that. I cannot thank the Mayflower team enough for everything they have done. Well done everyone you are awesome!
09 November 2020
I would like to thank all the staff at Mayflower Court for the expert care and devotion they give, especially over the last terrible months, I have always seen them as caring individuals but lately while taking Skype calls with Mum I have seen first hand how much she trusts them and her little smiles of appreciation when they are close. It helps us as a family to cope with this long separation to know that she is settled in her environment, surroundings and friendships. Thank You.
17 August 2020
My mother moved into Mayflower Court in November 2019. She took a little while to settle in, however, the management team and care staff really took it upon themselves to make her feel very welcome. She has a lovely room and is offered plenty of activities during the day to keep her active. The food is always prepared to a high standard and we, as a family, also have the opportunity to eat with my mum should we wish to do so, in the restaurant on site. The staff are very approachable and go out of their way to help with any queries. The staff share ideas to help us family members participate in keeping our loved ones happy and included in their day to day lives. It has been especially hard during the recent lock-down, however, the Activity Team have ensured we have kept in contact with our mum via Skype calls, which has been really lovely. Well done to you all.
05 August 2020
My mother has been a resident at Mayflower Court since it was opened and has always been well looked after. the staff have always been helpful, welcoming and caring, despite the difficult challenges that this dreadful illness brings upon a person. Also when we have had to communicate any concerns they have listened and done their best to resolve any issues. We also appreciate the updates from the care home that we are receiving and the pictures they have sent, so we still can keep in touch, through these difficult times when we are not able to see my mother. We are so grateful that all this support is in place to care for loved ones who undergo such a debilitating illness, and we can't thank the staff enough, they are indeed heroes.
05 August 2020
Personally, over the last few months, I was worried about Covid-19 in care homes, the staff at Mayflower court done a superb job in keeping my mum and residents and staff safe. We were unable to visit for a few months, however, activities team done a great job setting up Skype calls to residents which were a relief to me and my siblings. Staff very good at helping my mum on a day to day basis, not forgetting nurse practitioner on-site who visits mum regularly. Managers email us all weekly with updates, ideas, photos, etc which is great. Many many thanks to all the staff at Mayflower Court and keep up great work. Stay safe and take care.
04 August 2020
My mum has been a resident at Mayflower Court since it opened and I cannot praise the staff and managers enough for the excellent care she has been given in that time. Her needs are always taken care of in a friendly, efficient and very caring manner. Myself and my sisters are always contacted should there be any concerns and there is always someone to talk to with any worries. I would like to thank them all for everything they do. She also has a lovely, bright ensuite room overlooking the garden.
27 July 2020
Lack of professionalism and contact when a complaint is made, another person is contacted to discuss the complaint and pass messages, in turn making matters worse. When an adult family member over 18 calls confidentially, that matter should be discussed with the person that complained, no one else. Unfortunately, this is one of many things that should not happen at the residential home that continues to happen sadly and the manager is one of them.
06 May 2020
My father has been a resident of the Mayflower Court Bowthorpe Care Village since November 2019. He sadly passed away on 9th April. I cannot thank the carers enough for how they treated him from day one until his sad passing. Every time I visited him I noticed the care they gave everyone there. I and my family will always be grateful to each and every one of these special people.
01 April 2020
My mother had very good dementia care and when she was diagnosed with cancer she received excellent palliative care. Staff were kind and caring. Good facilities for visitors at the care village.
27 July 2017
The staff and facilities here were amazing, everybody from management to cleaners were so helpful, nothing was too much trouble. Our mum spent 7 months here and she was the happiest she had been in years. Although she had dementia they all helped her enjoy her life, we cannot thank them enough.
13 July 2017
My mother transferred from another care home to Mayflower. Although this was quite traumatic and had lots of teething problems, over time she settled well. The rooms are lovely and allowed for personal time with mum when visiting. Various lounges help with choosing the preferred rest area, larger or smaller with different views. The food has always been good at both homes. However, the staff and management excelled when it came to the end of mums life. They couldn't do enough for both mum and us, her family, providing food and drinks continually and giving mum the care she needed at this sad time. They made the experience as good as it could be, so thoughtful in every way.
Latest Reviews for Mayflower Court
05 August 2024
My mother became a resident on the 4th of June 2024. She is very frail and is cognitively impaired. Prior to her admission, we looked at a number of local care homes and Mayflower Court is the most optimistic by far. The facilities are excellent and the emphasis which the staff place not just on physical needs but also on emotional/mental wellbeing is invaluable. We have witnessed a high degree of empathy and professionalism from the staff who have dealt with difficulties promptly and considerately. We have absolute confidence that my mother is in the best place to meet her complex care needs.
02 August 2024
My mother was a resident at Mayflower from 2016 until January 2024. I could not thank the staff at Mayflower enough for their care of my mother over the years. At the end, she was treated with the utmost respect and dignity. During Covid, the staff did everything they were allowed to ensure contact, maintaining this safety, that the residents needed contact with their family and the family needed contact with the residents. Thank you.
09 July 2024
I am so pleased with the care my dad has had. All the staff are so nice. Two members of staff in particular have helped my family through a difficult time, so helpful if we need to ask anything.
21 June 2024
My sister is currently a resident at Mayflower Court, which is the dementia care unit. She has been a resident for 8 months now and during this time, all the carers we've met when visiting have been very kind, caring and polite and always greeted politely by staff. The home is always very clean and tidy and has high standards of hygiene. The manager is a lovely lady and she runs the home proudly. We feel my sister is in a safe and caring environment and we as a family thank everyone at Mayflower for their care and support.
13 November 2023
Keep going as you are, searching hard for the right staff. Just wanted to say how good the two care are with Mum; it is so good to hear from and see you interacting with Mum. Thank you to the other good staff whose names escape me - apologies. To the manager and her team, keep up the good work and good luck with all the training of the new staff. Thank you.
30 March 2023
On returning to Mayflower Court following a trip to a cafe, I was impressed by the lovely atmosphere in the home, particularly in the lounge. Everyone was very relaxed and enjoying a game of bingo. Carers were present giving help where needed and they were relaxed and obviously enjoying a good rapport with their colleagues and were very attentive towards the residents. I witnessed this a few days later when residents were singing together with a different group of staff.
25 February 2023
Everyone is polite, considerate and very helpful, no matter if you have a problem you can talk to the staff and it is dealt with immediately. Very clean and spotless.
20 January 2022
Disgusted with this care home. When my aunt was able to have visitors in room six, this was not cleaned down from the previous visitor until I asked for it. The carer then asked another carer what did she have to do to it. Booked a visit in December on Tuesday after 4 pm for visit for Wednesday morning which was allocated after I told them my aunt was at end of life, but they failed to tell me that she had already passed away earlier, with no family with her. To this day they still did not contact me to cancel the appointment.
20 August 2021
Having a loved one in a care home during a pandemic has been incredibly tough. However, the team at Mayflower have done lots to try and continue contact in different ways and keep us informed with our loved one's wellbeing and health. When doing a face to face visit, I always feel the staff do their best to ensure it is Covid safe for both their residents, staff and also us, the visitors. I will always be grateful to the team for all that they have done and continue to do for my dad and our family.
06 May 2021
Mayflower Court was chosen out of our area over 2 years ago as it offered so much for us to remain as a family. 24-hour access, restaurant, shop, hairdresser, coffee shop. Staff are amazing and in spite of covid restrictions, we have been kept up to date with phone and video calls and visits, when allowed. My partner recently had extreme health care needs and I lived on-site as needed and cannot thank the staff enough for their care, kindness and absolute dedication to their job. As my partner's health improved I now have peace of mind believing that he is in an excellent placement where he is treated with dignity and respect and where families are welcomed and supported. Obviously, without covid limitations, more facilities were available allowing us to have family parties etc, therefore my ratings have been based on that. I cannot thank the Mayflower team enough for everything they have done. Well done everyone you are awesome!
09 November 2020
I would like to thank all the staff at Mayflower Court for the expert care and devotion they give, especially over the last terrible months, I have always seen them as caring individuals but lately while taking Skype calls with Mum I have seen first hand how much she trusts them and her little smiles of appreciation when they are close. It helps us as a family to cope with this long separation to know that she is settled in her environment, surroundings and friendships. Thank You.
17 August 2020
My mother moved into Mayflower Court in November 2019. She took a little while to settle in, however, the management team and care staff really took it upon themselves to make her feel very welcome. She has a lovely room and is offered plenty of activities during the day to keep her active. The food is always prepared to a high standard and we, as a family, also have the opportunity to eat with my mum should we wish to do so, in the restaurant on site. The staff are very approachable and go out of their way to help with any queries. The staff share ideas to help us family members participate in keeping our loved ones happy and included in their day to day lives. It has been especially hard during the recent lock-down, however, the Activity Team have ensured we have kept in contact with our mum via Skype calls, which has been really lovely. Well done to you all.
05 August 2020
My mother has been a resident at Mayflower Court since it was opened and has always been well looked after. the staff have always been helpful, welcoming and caring, despite the difficult challenges that this dreadful illness brings upon a person. Also when we have had to communicate any concerns they have listened and done their best to resolve any issues. We also appreciate the updates from the care home that we are receiving and the pictures they have sent, so we still can keep in touch, through these difficult times when we are not able to see my mother. We are so grateful that all this support is in place to care for loved ones who undergo such a debilitating illness, and we can't thank the staff enough, they are indeed heroes.
05 August 2020
Personally, over the last few months, I was worried about Covid-19 in care homes, the staff at Mayflower court done a superb job in keeping my mum and residents and staff safe. We were unable to visit for a few months, however, activities team done a great job setting up Skype calls to residents which were a relief to me and my siblings. Staff very good at helping my mum on a day to day basis, not forgetting nurse practitioner on-site who visits mum regularly. Managers email us all weekly with updates, ideas, photos, etc which is great. Many many thanks to all the staff at Mayflower Court and keep up great work. Stay safe and take care.
04 August 2020
My mum has been a resident at Mayflower Court since it opened and I cannot praise the staff and managers enough for the excellent care she has been given in that time. Her needs are always taken care of in a friendly, efficient and very caring manner. Myself and my sisters are always contacted should there be any concerns and there is always someone to talk to with any worries. I would like to thank them all for everything they do. She also has a lovely, bright ensuite room overlooking the garden.
27 July 2020
Lack of professionalism and contact when a complaint is made, another person is contacted to discuss the complaint and pass messages, in turn making matters worse. When an adult family member over 18 calls confidentially, that matter should be discussed with the person that complained, no one else. Unfortunately, this is one of many things that should not happen at the residential home that continues to happen sadly and the manager is one of them.
06 May 2020
My father has been a resident of the Mayflower Court Bowthorpe Care Village since November 2019. He sadly passed away on 9th April. I cannot thank the carers enough for how they treated him from day one until his sad passing. Every time I visited him I noticed the care they gave everyone there. I and my family will always be grateful to each and every one of these special people.
01 April 2020
My mother had very good dementia care and when she was diagnosed with cancer she received excellent palliative care. Staff were kind and caring. Good facilities for visitors at the care village.
27 July 2017
The staff and facilities here were amazing, everybody from management to cleaners were so helpful, nothing was too much trouble. Our mum spent 7 months here and she was the happiest she had been in years. Although she had dementia they all helped her enjoy her life, we cannot thank them enough.
13 July 2017
My mother transferred from another care home to Mayflower. Although this was quite traumatic and had lots of teething problems, over time she settled well. The rooms are lovely and allowed for personal time with mum when visiting. Various lounges help with choosing the preferred rest area, larger or smaller with different views. The food has always been good at both homes. However, the staff and management excelled when it came to the end of mums life. They couldn't do enough for both mum and us, her family, providing food and drinks continually and giving mum the care she needed at this sad time. They made the experience as good as it could be, so thoughtful in every way.