Submit a Review for Emerson Grange Care Home
Rowhill Road, Swanley, BR8 7FP
View Full Details of Emerson Grange Care HomeLatest Reviews for Emerson Grange Care Home
23 April 2025
I made the decision to put my mother-in-law in this home and so far it was the best decision we as a family have made. The facilities are excellent and the staff very caring.
23 April 2025
Lovely care home for my mother, just like a stay in a 5* hotel! She is well looked after.
16 April 2025
All the staff are fantastic, friendly and welcoming. The activities team arrange some wonderful trips and sessions. There is a real feeling of family when you come here, and everyone looks after and my grandma really well. She is so much happier than when she lived on her own - so thank you.
14 April 2025
My mother-in-law was very anxious about living at a home. Emerson Grange has been wonderful for her. She is eating well, participating in the activities and embracing her time here. The cares and all the staff are lovely. This has been the best for her.
11 April 2025
My mother has been a resident at Emerson Grange for over 18 months. All the staff are excellent, caring, friendly and approachable. Mum is cared for very well. Excellent activities programme and varied in content. Management are on hand to answer any concerns we may have. No concerns at the moment.
10 April 2025
Our friend recently moved to Emerson's, and it's been amazing being able to see her on social media. We joined them for a quiz night, and the staff were attentive, the drinks and food were delicious, and it was a great night. The events held for residents are well thought out, relevant and fun. The staff clearly enjoy working at Emerson's.
08 April 2025
Emerson is very special palace. It has such a lovely feeling about it, friendly always! The staff from the top management down are amazing. There is always something happening. I do think they go above and beyond to provide a real home from home! Highly recommended!
03 April 2025
Management excellent/environment excellent
01 April 2025
Very good. My nan is very happy and has eaten better than ever! All the staff are very friendly and nan is very comfortable with them. They listen and chat with her and are getting to know her very well. She has settled in easily.
30 January 2025
There are not enough words to express the brilliance, and professionalism from Emerson Grange. They made my father feel welcome and cared for extending this to all his family at the most emotional time. I cannot thank them enough. The transition from being a flat owner to the nursing home took a lot of anxiety away, as the staff knew my father and he felt part of the community even before he went to Emerson Grange. Through the most difficult time, the staff were very conscientious of not only giving the best care to my father, but the best care to all his family including his grandchildren. Thank you Emerson for all you do. I wouldn't have wanted my father to have gone anywhere else.
28 January 2025
My father moved into Emerson Grange in September 2024 when he was no longer able to care for himself at home. From the moment he arrived he was made to feel most welcome and part of the Emerson family. The manager and staff on Buckingham provided the most amazing care during his short time with them. They liaised with the local hospice and medical team to ensure Dad received the highest quality end of life care. As a family of nurses it meant so much to us that our dear dad passed away peacefully, pain-free and with dignity. Furthermore, during dad's last days we were looked after and supported so well which enabled us to focus on spending quality time with him. Thank you Emerson.
22 January 2025
My dad spent 6 weeks at Emerson Grange Care Home for palliative and end of life care. They were truly amazing! They showed immense compassion for him and us as a family. The nurses demonstrated a high level of nursing expertise and knowledge and liaised regularly with the hospice to optimise his care. They spent time treating my dad with dignity and respect referring to his wishes. They knew he took pride in his appearance and even shaved him on the day he died. They listened to our concerns and involved us in all decisions. In his final days we were allowed to be with him 24/7. Staff were kind to us providing us with bed linen and ensuring we were offered meals and drinks. They cared for us and dad. There are no words to express how grateful we are to the team at Emerson Grange for all the support they showed to us and for allowing dad to die peacefully with dignity and respect. Thank you!
16 December 2024
The staff supporting Mum have all been wonderful and very kind and cannot be faulted. The only issue has been about the standard of food and in particular the temperature of it when it arrives. Not being a meat eater and unable to eat spicy or savoury food what is on offer at different times has not been a big enough variety.
16 December 2024
I am very happy with the care my mother receives on the 2nd floor "Windsor". Her dementia continues to progress, and the challenges that brings have been met by the care team. I find it easy to talk to her team with any concerns and they are all very approachable - with an open door when I have been going past. I praise the activities team very highly as they work well to keep mum occupied, when she is occupied she is happy! A positive atmosphere always.
13 December 2024
Overall, highly recommended. Very impressed with the facilities. Staff very professional. The friendly atmosphere is always very welcoming. Family and friends who visit speak very highly of the home and leave with a nice experience. Customer service is excellent! Happy all round!
02 December 2024
I recently had major thoracic surgery and was very nervous about returning home after hospital discharge given the invasive nature of the surgery and lack of confidence about how independent I would be. I felt convalescent care would be a good way for me to gain confidence during the hardest part of my recovery, with trained staff on hand to manage medical needs, and a hospital style bed and wet room during a period of reduced mobility. Less than four months after Emerson Grange provided expert and compassionate end of life care for my mother, there was no question for me about where to stay during recovery, and unlike many other providers, they are insured for people under 50. From the moment I arrived, my needs were fully taken care of. The level of care is second to none, but so are the surroundings, food and accommodation, and all staff members really are exceptional. I would not hesitate to recommend Emerson Grange to anyone who is looking for a very high standard of care.
26 November 2024
The staff in Emerson Grange Care Home have always been kind, caring and helpful towards my mother. They treat my mother with respect and are always friendly and approachable.
22 November 2024
My review is based on the 5 years and 6 months my brother was a resident from September 2018 when Emerson Care Home opened. Suffering from Alzheimer's and needing 24/7 care, becoming a danger to himself living alone. The day my brother arrived, he was greeted with love and affection although it did take a couple of weeks for him to settle into his new surroundings. The staff were fantastic with his caring needs, gently assisting him to feel safe and happy. Over the years I have seen many changes. In all the years I had only complained once about an issue of his care. Other than this occasion, I have always been more than happy. My brother became totally bedridden, eventually being transferred to the Palliative Care Floor. The nursing care was fantastic in every way and how they also looked after me. One member of staff who I have known from the very first day is totally committed to Emerson by helping residents, relatives and staff.
11 November 2024
We are really happy with overall care and attention mum receives. She is really happy all her need are taken into consideration. Food and entertainment are excellent. We could not be happier. I would definitely recommend Emerson Grange Care Home. Staff are so caring.
07 November 2024
My father has been at Emerson Grange Care Home for two years and our satisfaction has never wavered. Everyone is kind and helpful and of course, professional. Emerson has a wonderful ethos, where residents and their families always feel welcomed and listened to. Emerson and its people create the very best care home and I am proud and pleased my father lives here.
Latest Reviews for Emerson Grange Care Home
23 April 2025
I made the decision to put my mother-in-law in this home and so far it was the best decision we as a family have made. The facilities are excellent and the staff very caring.
23 April 2025
Lovely care home for my mother, just like a stay in a 5* hotel! She is well looked after.
16 April 2025
All the staff are fantastic, friendly and welcoming. The activities team arrange some wonderful trips and sessions. There is a real feeling of family when you come here, and everyone looks after and my grandma really well. She is so much happier than when she lived on her own - so thank you.
14 April 2025
My mother-in-law was very anxious about living at a home. Emerson Grange has been wonderful for her. She is eating well, participating in the activities and embracing her time here. The cares and all the staff are lovely. This has been the best for her.
11 April 2025
My mother has been a resident at Emerson Grange for over 18 months. All the staff are excellent, caring, friendly and approachable. Mum is cared for very well. Excellent activities programme and varied in content. Management are on hand to answer any concerns we may have. No concerns at the moment.
10 April 2025
Our friend recently moved to Emerson's, and it's been amazing being able to see her on social media. We joined them for a quiz night, and the staff were attentive, the drinks and food were delicious, and it was a great night. The events held for residents are well thought out, relevant and fun. The staff clearly enjoy working at Emerson's.
08 April 2025
Emerson is very special palace. It has such a lovely feeling about it, friendly always! The staff from the top management down are amazing. There is always something happening. I do think they go above and beyond to provide a real home from home! Highly recommended!
03 April 2025
Management excellent/environment excellent
01 April 2025
Very good. My nan is very happy and has eaten better than ever! All the staff are very friendly and nan is very comfortable with them. They listen and chat with her and are getting to know her very well. She has settled in easily.
30 January 2025
There are not enough words to express the brilliance, and professionalism from Emerson Grange. They made my father feel welcome and cared for extending this to all his family at the most emotional time. I cannot thank them enough. The transition from being a flat owner to the nursing home took a lot of anxiety away, as the staff knew my father and he felt part of the community even before he went to Emerson Grange. Through the most difficult time, the staff were very conscientious of not only giving the best care to my father, but the best care to all his family including his grandchildren. Thank you Emerson for all you do. I wouldn't have wanted my father to have gone anywhere else.
28 January 2025
My father moved into Emerson Grange in September 2024 when he was no longer able to care for himself at home. From the moment he arrived he was made to feel most welcome and part of the Emerson family. The manager and staff on Buckingham provided the most amazing care during his short time with them. They liaised with the local hospice and medical team to ensure Dad received the highest quality end of life care. As a family of nurses it meant so much to us that our dear dad passed away peacefully, pain-free and with dignity. Furthermore, during dad's last days we were looked after and supported so well which enabled us to focus on spending quality time with him. Thank you Emerson.
22 January 2025
My dad spent 6 weeks at Emerson Grange Care Home for palliative and end of life care. They were truly amazing! They showed immense compassion for him and us as a family. The nurses demonstrated a high level of nursing expertise and knowledge and liaised regularly with the hospice to optimise his care. They spent time treating my dad with dignity and respect referring to his wishes. They knew he took pride in his appearance and even shaved him on the day he died. They listened to our concerns and involved us in all decisions. In his final days we were allowed to be with him 24/7. Staff were kind to us providing us with bed linen and ensuring we were offered meals and drinks. They cared for us and dad. There are no words to express how grateful we are to the team at Emerson Grange for all the support they showed to us and for allowing dad to die peacefully with dignity and respect. Thank you!
16 December 2024
The staff supporting Mum have all been wonderful and very kind and cannot be faulted. The only issue has been about the standard of food and in particular the temperature of it when it arrives. Not being a meat eater and unable to eat spicy or savoury food what is on offer at different times has not been a big enough variety.
16 December 2024
I am very happy with the care my mother receives on the 2nd floor "Windsor". Her dementia continues to progress, and the challenges that brings have been met by the care team. I find it easy to talk to her team with any concerns and they are all very approachable - with an open door when I have been going past. I praise the activities team very highly as they work well to keep mum occupied, when she is occupied she is happy! A positive atmosphere always.
13 December 2024
Overall, highly recommended. Very impressed with the facilities. Staff very professional. The friendly atmosphere is always very welcoming. Family and friends who visit speak very highly of the home and leave with a nice experience. Customer service is excellent! Happy all round!
02 December 2024
I recently had major thoracic surgery and was very nervous about returning home after hospital discharge given the invasive nature of the surgery and lack of confidence about how independent I would be. I felt convalescent care would be a good way for me to gain confidence during the hardest part of my recovery, with trained staff on hand to manage medical needs, and a hospital style bed and wet room during a period of reduced mobility. Less than four months after Emerson Grange provided expert and compassionate end of life care for my mother, there was no question for me about where to stay during recovery, and unlike many other providers, they are insured for people under 50. From the moment I arrived, my needs were fully taken care of. The level of care is second to none, but so are the surroundings, food and accommodation, and all staff members really are exceptional. I would not hesitate to recommend Emerson Grange to anyone who is looking for a very high standard of care.
26 November 2024
The staff in Emerson Grange Care Home have always been kind, caring and helpful towards my mother. They treat my mother with respect and are always friendly and approachable.
22 November 2024
My review is based on the 5 years and 6 months my brother was a resident from September 2018 when Emerson Care Home opened. Suffering from Alzheimer's and needing 24/7 care, becoming a danger to himself living alone. The day my brother arrived, he was greeted with love and affection although it did take a couple of weeks for him to settle into his new surroundings. The staff were fantastic with his caring needs, gently assisting him to feel safe and happy. Over the years I have seen many changes. In all the years I had only complained once about an issue of his care. Other than this occasion, I have always been more than happy. My brother became totally bedridden, eventually being transferred to the Palliative Care Floor. The nursing care was fantastic in every way and how they also looked after me. One member of staff who I have known from the very first day is totally committed to Emerson by helping residents, relatives and staff.
11 November 2024
We are really happy with overall care and attention mum receives. She is really happy all her need are taken into consideration. Food and entertainment are excellent. We could not be happier. I would definitely recommend Emerson Grange Care Home. Staff are so caring.
07 November 2024
My father has been at Emerson Grange Care Home for two years and our satisfaction has never wavered. Everyone is kind and helpful and of course, professional. Emerson has a wonderful ethos, where residents and their families always feel welcomed and listened to. Emerson and its people create the very best care home and I am proud and pleased my father lives here.