Submit a Review for Emerson Grange Care Home
Rowhill Road, Swanley, BR8 7FP
View Full Details of Emerson Grange Care HomeLatest Reviews for Emerson Grange Care Home
30 January 2025
There are not enough words to express the brilliance, and professionalism from Emerson Grange. They made my father feel welcome and cared for extending this to all his family at the most emotional time. I cannot thank them enough. The transition from being a flat owner to the nursing home took a lot of anxiety away, as the staff knew my father and he felt part of the community even before he went to Emerson Grange. Through the most difficult time, the staff were very conscientious of not only giving the best care to my father, but the best care to all his family including his grandchildren. Thank you Emerson for all you do. I wouldn't have wanted my father to have gone anywhere else.
28 January 2025
My father moved into Emerson Grange in September 2024 when he was no longer able to care for himself at home. From the moment he arrived he was made to feel most welcome and part of the Emerson family. The manager and staff on Buckingham provided the most amazing care during his short time with them. They liaised with the local hospice and medical team to ensure Dad received the highest quality end of life care. As a family of nurses it meant so much to us that our dear dad passed away peacefully, pain-free and with dignity. Furthermore, during dad's last days we were looked after and supported so well which enabled us to focus on spending quality time with him. Thank you Emerson.
22 January 2025
My dad spent 6 weeks at Emerson Grange Care Home for palliative and end of life care. They were truly amazing! They showed immense compassion for him and us as a family. The nurses demonstrated a high level of nursing expertise and knowledge and liaised regularly with the hospice to optimise his care. They spent time treating my dad with dignity and respect referring to his wishes. They knew he took pride in his appearance and even shaved him on the day he died. They listened to our concerns and involved us in all decisions. In his final days we were allowed to be with him 24/7. Staff were kind to us providing us with bed linen and ensuring we were offered meals and drinks. They cared for us and dad. There are no words to express how grateful we are to the team at Emerson Grange for all the support they showed to us and for allowing dad to die peacefully with dignity and respect. Thank you!
16 December 2024
The staff supporting Mum have all been wonderful and very kind and cannot be faulted. The only issue has been about the standard of food and in particular the temperature of it when it arrives. Not being a meat eater and unable to eat spicy or savoury food what is on offer at different times has not been a big enough variety.
16 December 2024
I am very happy with the care my mother receives on the 2nd floor "Windsor". Her dementia continues to progress, and the challenges that brings have been met by the care team. I find it easy to talk to her team with any concerns and they are all very approachable - with an open door when I have been going past. I praise the activities team very highly as they work well to keep mum occupied, when she is occupied she is happy! A positive atmosphere always.
13 December 2024
Overall, highly recommended. Very impressed with the facilities. Staff very professional. The friendly atmosphere is always very welcoming. Family and friends who visit speak very highly of the home and leave with a nice experience. Customer service is excellent! Happy all round!
02 December 2024
I recently had major thoracic surgery and was very nervous about returning home after hospital discharge given the invasive nature of the surgery and lack of confidence about how independent I would be. I felt convalescent care would be a good way for me to gain confidence during the hardest part of my recovery, with trained staff on hand to manage medical needs, and a hospital style bed and wet room during a period of reduced mobility. Less than four months after Emerson Grange provided expert and compassionate end of life care for my mother, there was no question for me about where to stay during recovery, and unlike many other providers, they are insured for people under 50. From the moment I arrived, my needs were fully taken care of. The level of care is second to none, but so are the surroundings, food and accommodation, and all staff members really are exceptional. I would not hesitate to recommend Emerson Grange to anyone who is looking for a very high standard of care.
29 November 2024
It was a very difficult decision placing mum in a care home. It was to my benefit that initially, mum thought she was in a hotel due to to very high standard of internal decorations, her room and facilities. The staff including management, care staff, kitchen staff, maintenance, domestic, reception and admin all work together as one big family. Always friendly and approachable. There is an excellent activities team with a varied program every week. Mum is well cared for but due to her increasing confusion and agitation life is a little more difficult for her now. I have emailed any concerns to staff are things like wanting to be involved in decisions about mums health have been addressed. I would like better access to staff on her floor by phone.
26 November 2024
The staff in Emerson Grange Care Home have always been kind, caring and helpful towards my mother. They treat my mother with respect and are always friendly and approachable.
22 November 2024
My review is based on the 5 years and 6 months my brother was a resident from September 2018 when Emerson Care Home opened. Suffering from Alzheimer's and needing 24/7 care, becoming a danger to himself living alone. The day my brother arrived, he was greeted with love and affection although it did take a couple of weeks for him to settle into his new surroundings. The staff were fantastic with his caring needs, gently assisting him to feel safe and happy. Over the years I have seen many changes. In all the years I had only complained once about an issue of his care. Other than this occasion, I have always been more than happy. My brother became totally bedridden, eventually being transferred to the Palliative Care Floor. The nursing care was fantastic in every way and how they also looked after me. One member of staff who I have known from the very first day is totally committed to Emerson by helping residents, relatives and staff.
11 November 2024
We are really happy with overall care and attention mum receives. She is really happy all her need are taken into consideration. Food and entertainment are excellent. We could not be happier. I would definitely recommend Emerson Grange Care Home. Staff are so caring.
07 November 2024
My father has been at Emerson Grange Care Home for two years and our satisfaction has never wavered. Everyone is kind and helpful and of course, professional. Emerson has a wonderful ethos, where residents and their families always feel welcomed and listened to. Emerson and its people create the very best care home and I am proud and pleased my father lives here.
06 November 2024
My mother has been at Emersons' since May 2024 and it's like a home from home. Me and my family feel like we are part of the home and everyone is so friendly. The staff are ally caring and the facilities are excellent. It's like a 5-star hotel, spotless! Loads of great activities and day trips that family are always welcome. mum being here gives me peace of mind and I would highly recommend it to anyone.
06 November 2024
Emerson Grange is an amazing facility, it really is a care home that breaks the mould with its overall homely feel and care above and beyond. The staff are amazing, the facilities really are the best. Always a friendly face and 'home from home'. The worries I had with my mum moving into care have faded away, replaced with a feeling she really is in a genuinely good place! Keep up the good work.
01 November 2024
My father has been at Emerson Grange Care Home since September 2024. I can honestly say all the staff are fantastic, caring and supportive. When I requested my dad move floors, this was done quickly and efficiently by the manager. The head of nursing is always helpful and knowledgeable. Reception staff are especially lovely always with a smile. One thing dad would like is better food.
01 November 2024
We found all staff to be very helpful and caring and look after my mother in law with respect and care. Also she is enjoying the company of the residents.
01 November 2024
Emerson Grange Care Home is an exceptional care home. My mother is so happy here. The style and culture of the home is second to non and the staff are professional, thoughtful, friendly and caring. There is a wonderful family feeling and our visits are always happy.
01 November 2024
My wife has been a resident (nursing care) at Emerson Grange Care Home since February 2023. My sons and I undertook careful evaluation of homes providing nursing care 24/7 before applying on my wife's behalf to Emerson Grange. It has been the best decision we could have made, our overall experience of the professional support and care my wife receives has been first class. I visit daily and have noticed a significant improvement in my wife's health and well being since her transfer form hospital. We are most appreciative.
01 November 2024
Wonderful environment for all to enjoy.
01 November 2024
Emerson Grange Care Home is a wonderful care home. My father is well looked after, his room is always spotless. The care staff are friendly and engage my father in activities. He is happy which gives me and my family peace of mind when we travel.
Latest Reviews for Emerson Grange Care Home
30 January 2025
There are not enough words to express the brilliance, and professionalism from Emerson Grange. They made my father feel welcome and cared for extending this to all his family at the most emotional time. I cannot thank them enough. The transition from being a flat owner to the nursing home took a lot of anxiety away, as the staff knew my father and he felt part of the community even before he went to Emerson Grange. Through the most difficult time, the staff were very conscientious of not only giving the best care to my father, but the best care to all his family including his grandchildren. Thank you Emerson for all you do. I wouldn't have wanted my father to have gone anywhere else.
28 January 2025
My father moved into Emerson Grange in September 2024 when he was no longer able to care for himself at home. From the moment he arrived he was made to feel most welcome and part of the Emerson family. The manager and staff on Buckingham provided the most amazing care during his short time with them. They liaised with the local hospice and medical team to ensure Dad received the highest quality end of life care. As a family of nurses it meant so much to us that our dear dad passed away peacefully, pain-free and with dignity. Furthermore, during dad's last days we were looked after and supported so well which enabled us to focus on spending quality time with him. Thank you Emerson.
22 January 2025
My dad spent 6 weeks at Emerson Grange Care Home for palliative and end of life care. They were truly amazing! They showed immense compassion for him and us as a family. The nurses demonstrated a high level of nursing expertise and knowledge and liaised regularly with the hospice to optimise his care. They spent time treating my dad with dignity and respect referring to his wishes. They knew he took pride in his appearance and even shaved him on the day he died. They listened to our concerns and involved us in all decisions. In his final days we were allowed to be with him 24/7. Staff were kind to us providing us with bed linen and ensuring we were offered meals and drinks. They cared for us and dad. There are no words to express how grateful we are to the team at Emerson Grange for all the support they showed to us and for allowing dad to die peacefully with dignity and respect. Thank you!
16 December 2024
The staff supporting Mum have all been wonderful and very kind and cannot be faulted. The only issue has been about the standard of food and in particular the temperature of it when it arrives. Not being a meat eater and unable to eat spicy or savoury food what is on offer at different times has not been a big enough variety.
16 December 2024
I am very happy with the care my mother receives on the 2nd floor "Windsor". Her dementia continues to progress, and the challenges that brings have been met by the care team. I find it easy to talk to her team with any concerns and they are all very approachable - with an open door when I have been going past. I praise the activities team very highly as they work well to keep mum occupied, when she is occupied she is happy! A positive atmosphere always.
13 December 2024
Overall, highly recommended. Very impressed with the facilities. Staff very professional. The friendly atmosphere is always very welcoming. Family and friends who visit speak very highly of the home and leave with a nice experience. Customer service is excellent! Happy all round!
02 December 2024
I recently had major thoracic surgery and was very nervous about returning home after hospital discharge given the invasive nature of the surgery and lack of confidence about how independent I would be. I felt convalescent care would be a good way for me to gain confidence during the hardest part of my recovery, with trained staff on hand to manage medical needs, and a hospital style bed and wet room during a period of reduced mobility. Less than four months after Emerson Grange provided expert and compassionate end of life care for my mother, there was no question for me about where to stay during recovery, and unlike many other providers, they are insured for people under 50. From the moment I arrived, my needs were fully taken care of. The level of care is second to none, but so are the surroundings, food and accommodation, and all staff members really are exceptional. I would not hesitate to recommend Emerson Grange to anyone who is looking for a very high standard of care.
29 November 2024
It was a very difficult decision placing mum in a care home. It was to my benefit that initially, mum thought she was in a hotel due to to very high standard of internal decorations, her room and facilities. The staff including management, care staff, kitchen staff, maintenance, domestic, reception and admin all work together as one big family. Always friendly and approachable. There is an excellent activities team with a varied program every week. Mum is well cared for but due to her increasing confusion and agitation life is a little more difficult for her now. I have emailed any concerns to staff are things like wanting to be involved in decisions about mums health have been addressed. I would like better access to staff on her floor by phone.
26 November 2024
The staff in Emerson Grange Care Home have always been kind, caring and helpful towards my mother. They treat my mother with respect and are always friendly and approachable.
22 November 2024
My review is based on the 5 years and 6 months my brother was a resident from September 2018 when Emerson Care Home opened. Suffering from Alzheimer's and needing 24/7 care, becoming a danger to himself living alone. The day my brother arrived, he was greeted with love and affection although it did take a couple of weeks for him to settle into his new surroundings. The staff were fantastic with his caring needs, gently assisting him to feel safe and happy. Over the years I have seen many changes. In all the years I had only complained once about an issue of his care. Other than this occasion, I have always been more than happy. My brother became totally bedridden, eventually being transferred to the Palliative Care Floor. The nursing care was fantastic in every way and how they also looked after me. One member of staff who I have known from the very first day is totally committed to Emerson by helping residents, relatives and staff.
11 November 2024
We are really happy with overall care and attention mum receives. She is really happy all her need are taken into consideration. Food and entertainment are excellent. We could not be happier. I would definitely recommend Emerson Grange Care Home. Staff are so caring.
07 November 2024
My father has been at Emerson Grange Care Home for two years and our satisfaction has never wavered. Everyone is kind and helpful and of course, professional. Emerson has a wonderful ethos, where residents and their families always feel welcomed and listened to. Emerson and its people create the very best care home and I am proud and pleased my father lives here.
06 November 2024
My mother has been at Emersons' since May 2024 and it's like a home from home. Me and my family feel like we are part of the home and everyone is so friendly. The staff are ally caring and the facilities are excellent. It's like a 5-star hotel, spotless! Loads of great activities and day trips that family are always welcome. mum being here gives me peace of mind and I would highly recommend it to anyone.
06 November 2024
Emerson Grange is an amazing facility, it really is a care home that breaks the mould with its overall homely feel and care above and beyond. The staff are amazing, the facilities really are the best. Always a friendly face and 'home from home'. The worries I had with my mum moving into care have faded away, replaced with a feeling she really is in a genuinely good place! Keep up the good work.
01 November 2024
My father has been at Emerson Grange Care Home since September 2024. I can honestly say all the staff are fantastic, caring and supportive. When I requested my dad move floors, this was done quickly and efficiently by the manager. The head of nursing is always helpful and knowledgeable. Reception staff are especially lovely always with a smile. One thing dad would like is better food.
01 November 2024
We found all staff to be very helpful and caring and look after my mother in law with respect and care. Also she is enjoying the company of the residents.
01 November 2024
Emerson Grange Care Home is an exceptional care home. My mother is so happy here. The style and culture of the home is second to non and the staff are professional, thoughtful, friendly and caring. There is a wonderful family feeling and our visits are always happy.
01 November 2024
My wife has been a resident (nursing care) at Emerson Grange Care Home since February 2023. My sons and I undertook careful evaluation of homes providing nursing care 24/7 before applying on my wife's behalf to Emerson Grange. It has been the best decision we could have made, our overall experience of the professional support and care my wife receives has been first class. I visit daily and have noticed a significant improvement in my wife's health and well being since her transfer form hospital. We are most appreciative.
01 November 2024
Wonderful environment for all to enjoy.
01 November 2024
Emerson Grange Care Home is a wonderful care home. My father is well looked after, his room is always spotless. The care staff are friendly and engage my father in activities. He is happy which gives me and my family peace of mind when we travel.