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Recreation Road, Bromsgrove, B61 8DT
View Full Details of Chandler CourtLatest Reviews for Chandler Court
22 January 2025
My mum came to Chandler Court for 3 weeks respite care. She was not keen to go initially, but settled quickly, and was super impressed by how kind and helpful the staff were. The communication with us was good and I would recommend it to anyone looking for respite care for a relative.
22 January 2025
In Chandler Court they have a wish list, my mum made a wish to Ski and on the 7th January 2025, Chandler Court made that wish happen. My mum looked so happy. It was her life long wish and Care UK made it happen. I can't thank everyone involved enough. Both my parents are in Chandler Court and I can't thank all the staff enough for their care and compassion to both mum and dad. You made lovely memories not just for mum but for all our family to remember.
03 January 2025
My husband was failed by this home during respite in September. When he returned home after 10 days his hygiene had been so poor he had a dreadful skin rash requiring medical intervention and treatment for 5 days to resolve. Despite the Homes own records stating his compliance and minimal input needed he was only showered twice during 10 days. He only took part in activities twice and did not see fresh air for the whole time. After an investigation and input from the Safeguarding team the Home agreed that the care had fallen short of what was promised. The dementia wing is fairly new and needs a lot more knowledge and understanding of dementia in order to support those relying on them. There seemed to be an over reliance on agency staff resulting in poor communication - my husband was repeatedly referred to by the wrong name which I was told was due to agency staff. This is on the surface a beautiful home but in my opinion falls short of providing good quality dementia care.
01 January 2025
My wife's move into care was processed with dignity and consideration. It has been a very difficult transition for my wife, her condition not helping her emotional state. All staff involved have been extremely kind, understanding and proactive in sourcing workable and effective solutions to provide comfort and reassurance. Although it has taken some time for her to settle the patience of the caregivers has been outstanding. Communication and feedback have been first-rate. The team involved with my wife's care have always made time to talk to me, answer questions and happy to discuss future steps and involve me in care planning. They have also offered me support acknowledging the issues associated with coming to terms with placing a partner in care. No one wants to be in this position. But I am secure in the knowledge that my wife is safe, cared for, and treated with dignity.
11 December 2024
We had to move my mother from her previous care home as her needs changed. At such a difficult time, I came across Chandler Court when looking for somewhere to move mum to. From my initial telephone enquiry and visit, to today, I have been immensely impressed by the professional, compassionate way I (and more importantly my mum) have been treated. The staff are amazing. Mum loves all of the activities, especially any with dancing, and popping to the coffee shop when family and friends visit her. The move to Chandler Court has been positive for mum and for me. Thank you.
28 November 2024
We have been very impressed with Chandler Court so far. The room is very nice and all the personalisation was completed as promised before admission. Communication has been very good with us from assessment to admission. Staff seem very attentive and mum seems to be settling well.
27 November 2024
The whole process of pre-admission was very well arranged and my wife's admission assessment was very sensitively handled. Once my wife was accepted for a place, the exchanges of information were very clear and sensitively dealt with. We had the chance to see my wives proposed room and asked what we would like to see in the way of pictures etc. We brought clothes etc prior to admission to make the day of admission easier for us all. Everything that was promised was done perfectly. The day of admission could not have gone any better and thanks to the efforts of your team, my wive seems to be settling very well. We are extremely pleased with everything so far at Chandler Court. Thank you all so much.
25 November 2024
When my uncle needed to move into a care home, I wanted that care home to be Chandler Court and - what can I say - they have not disappointed. The staff have been consistently kind, supportive and helpful and have ensured that my uncle settles into his new home; communication from the team has been great, including our first Resident of the Day call. The food at the home is of a consistently high standard and alternatives are always available at request. Thanks to all the team for making a difficult time for the family that much easier to navigate.
14 October 2024
My three week respite was catered for very well. The staff were very helpful and nothing was too much trouble to them. The activities were excellent, but you were not pushed into anything you did not want to participate in. Overall, a good standard was achieved, even my visitors were very impressed with the care home.
20 August 2024
Dad has been at Chandler Court for a couple of months or so now. My first impressions were of a friendly caring homely place. Those first impressions have been proved so right. It's taken time for Dad to settle in, but he is now happily settled well cared for, and is getting involved in more of the activities. He loves his food and Chandler hits the mark here too, indeed I've joined him for his birthday and Father's Day and was impressed on both occasions. He particularly likes the coffee shop on the ground floor. Friends and family members who have visited have also been impressed with what they've seen too. Dad hasn't yet been on an outing, but I'm hoping in time he will and I certainly have no concerns about him doing so. Thank you Chandler Court, you're an amazing group of people.
20 August 2024
My Mum is very well looked after, she is treated by everyone as an individual and take time when they can to talk to her to get to know her as a person. Myself and family have peace of mind which helps us as well as our Mum.
12 August 2024
Came here for post-op care and had all the help I needed. Staff professional and always pleasant. Food very good especially homemade soups. Have no complaints.
25 July 2024
My husband went to Chandler Court for 2 weeks of respite he could not have been treated, cared for, and welcomed more had he been the King. All staff were absolutely fantastic in making his stay so welcoming, attending to his wants, talking and listening to him We would both recommend anyone wanting permanent or respite care go there, we could not fault the service, professional yet still caring, helpful and friendly (staff always smiling and willing to do anything for you and your family). Gold star Chandler Court's superb on every count.
22 July 2024
I enjoyed my respite stay. The coffee shop was a great asset in meeting friends and family. Entertainment is good - particularly quizzes. The staff took every care nothing was too much trouble. Messages were passed on. The dining room is very attractive, and meals are always available. Perhaps more salads could be on the menu! All around an excellent place to stay. I cannot find anything negative to say!
19 June 2024
From the moment I visited Chandler Court, the staff made me feel welcome. They were kind, friendly, understanding, open, and honest about what they were able to offer in the way of care for my Nan. The rooms are beautiful, everything is always spotless. The home never smells like a hospital or care home, it looks and smells like a high-quality hotel. The food options are always good, healthy, and well-cooked. The staff always accommodates my Nan's fussy nature. All the staff take time to chat, provide updates, and take the time to get to know the residents. Nan has been very happy here, which I never imagined as she has always been fiercely independent and wanted to stay at home. Thank you Chandler Court.
19 June 2024
What went well: - On the whole, Chandler Court provides a reasonably good service. Facilities are excellent, food is great and staff make a real effort to be friendly with mum. - Chandler Court has a welcoming atmosphere to visitors and I feel that any feedback I give is received positively. - There are plenty of varied activities laid on for residents. Even better if: - As my mother has extremely limited movement, it is imperative that things are left within reach, such as magazines, books, cuddly toys, etc. There have been some occasions when I've arrived to find Mum unable to reach anything. - There have been some staff who have left recently. In particular, nursing staff. One member of staff was very obviously frustrated. Whilst I don't know the details, I find myself wondering what was at the heart of their apparent low morale. - Mum has false teeth and she is unable to clean them herself. Could they be cleaned more regularly, please? Thank you.
14 June 2024
For our family, this period of respite was greatly appreciated and much needed. On arrival, our mum's distress and anger at being left in a home soon settled following the kind words of the permanent residents. In Mum's world of dementia, she is distorted while the family battles with the reality of day-to-day challenges. Chandler Court gave us the peace of mind and knowledge she would be safe during her respite. Thank you.
23 April 2024
Chandler Court has a very homely feel to it, the staff are always willing to go above and beyond and nothing is too much to ask, the food is always of excellent quality and there is always cake! Chandler Court is an amazing home!
04 April 2024
Excellent staff. Excellent food. All residents very well looked after. Great rooms, all with wet rooms.
14 March 2024
I really can't thank the staff enough. Each and every member of staff went above and beyond to make my stepfather comfortable, pain-free, and as happy as possible. A special mention to the lifestyle coordinator and both the nurses who worked 15/16 Feb. And all the care assistants.
Latest Reviews for Chandler Court
22 January 2025
My mum came to Chandler Court for 3 weeks respite care. She was not keen to go initially, but settled quickly, and was super impressed by how kind and helpful the staff were. The communication with us was good and I would recommend it to anyone looking for respite care for a relative.
22 January 2025
In Chandler Court they have a wish list, my mum made a wish to Ski and on the 7th January 2025, Chandler Court made that wish happen. My mum looked so happy. It was her life long wish and Care UK made it happen. I can't thank everyone involved enough. Both my parents are in Chandler Court and I can't thank all the staff enough for their care and compassion to both mum and dad. You made lovely memories not just for mum but for all our family to remember.
03 January 2025
My husband was failed by this home during respite in September. When he returned home after 10 days his hygiene had been so poor he had a dreadful skin rash requiring medical intervention and treatment for 5 days to resolve. Despite the Homes own records stating his compliance and minimal input needed he was only showered twice during 10 days. He only took part in activities twice and did not see fresh air for the whole time. After an investigation and input from the Safeguarding team the Home agreed that the care had fallen short of what was promised. The dementia wing is fairly new and needs a lot more knowledge and understanding of dementia in order to support those relying on them. There seemed to be an over reliance on agency staff resulting in poor communication - my husband was repeatedly referred to by the wrong name which I was told was due to agency staff. This is on the surface a beautiful home but in my opinion falls short of providing good quality dementia care.
01 January 2025
My wife's move into care was processed with dignity and consideration. It has been a very difficult transition for my wife, her condition not helping her emotional state. All staff involved have been extremely kind, understanding and proactive in sourcing workable and effective solutions to provide comfort and reassurance. Although it has taken some time for her to settle the patience of the caregivers has been outstanding. Communication and feedback have been first-rate. The team involved with my wife's care have always made time to talk to me, answer questions and happy to discuss future steps and involve me in care planning. They have also offered me support acknowledging the issues associated with coming to terms with placing a partner in care. No one wants to be in this position. But I am secure in the knowledge that my wife is safe, cared for, and treated with dignity.
11 December 2024
We had to move my mother from her previous care home as her needs changed. At such a difficult time, I came across Chandler Court when looking for somewhere to move mum to. From my initial telephone enquiry and visit, to today, I have been immensely impressed by the professional, compassionate way I (and more importantly my mum) have been treated. The staff are amazing. Mum loves all of the activities, especially any with dancing, and popping to the coffee shop when family and friends visit her. The move to Chandler Court has been positive for mum and for me. Thank you.
28 November 2024
We have been very impressed with Chandler Court so far. The room is very nice and all the personalisation was completed as promised before admission. Communication has been very good with us from assessment to admission. Staff seem very attentive and mum seems to be settling well.
27 November 2024
The whole process of pre-admission was very well arranged and my wife's admission assessment was very sensitively handled. Once my wife was accepted for a place, the exchanges of information were very clear and sensitively dealt with. We had the chance to see my wives proposed room and asked what we would like to see in the way of pictures etc. We brought clothes etc prior to admission to make the day of admission easier for us all. Everything that was promised was done perfectly. The day of admission could not have gone any better and thanks to the efforts of your team, my wive seems to be settling very well. We are extremely pleased with everything so far at Chandler Court. Thank you all so much.
25 November 2024
When my uncle needed to move into a care home, I wanted that care home to be Chandler Court and - what can I say - they have not disappointed. The staff have been consistently kind, supportive and helpful and have ensured that my uncle settles into his new home; communication from the team has been great, including our first Resident of the Day call. The food at the home is of a consistently high standard and alternatives are always available at request. Thanks to all the team for making a difficult time for the family that much easier to navigate.
14 October 2024
My three week respite was catered for very well. The staff were very helpful and nothing was too much trouble to them. The activities were excellent, but you were not pushed into anything you did not want to participate in. Overall, a good standard was achieved, even my visitors were very impressed with the care home.
20 August 2024
Dad has been at Chandler Court for a couple of months or so now. My first impressions were of a friendly caring homely place. Those first impressions have been proved so right. It's taken time for Dad to settle in, but he is now happily settled well cared for, and is getting involved in more of the activities. He loves his food and Chandler hits the mark here too, indeed I've joined him for his birthday and Father's Day and was impressed on both occasions. He particularly likes the coffee shop on the ground floor. Friends and family members who have visited have also been impressed with what they've seen too. Dad hasn't yet been on an outing, but I'm hoping in time he will and I certainly have no concerns about him doing so. Thank you Chandler Court, you're an amazing group of people.
20 August 2024
My Mum is very well looked after, she is treated by everyone as an individual and take time when they can to talk to her to get to know her as a person. Myself and family have peace of mind which helps us as well as our Mum.
12 August 2024
Came here for post-op care and had all the help I needed. Staff professional and always pleasant. Food very good especially homemade soups. Have no complaints.
25 July 2024
My husband went to Chandler Court for 2 weeks of respite he could not have been treated, cared for, and welcomed more had he been the King. All staff were absolutely fantastic in making his stay so welcoming, attending to his wants, talking and listening to him We would both recommend anyone wanting permanent or respite care go there, we could not fault the service, professional yet still caring, helpful and friendly (staff always smiling and willing to do anything for you and your family). Gold star Chandler Court's superb on every count.
22 July 2024
I enjoyed my respite stay. The coffee shop was a great asset in meeting friends and family. Entertainment is good - particularly quizzes. The staff took every care nothing was too much trouble. Messages were passed on. The dining room is very attractive, and meals are always available. Perhaps more salads could be on the menu! All around an excellent place to stay. I cannot find anything negative to say!
19 June 2024
From the moment I visited Chandler Court, the staff made me feel welcome. They were kind, friendly, understanding, open, and honest about what they were able to offer in the way of care for my Nan. The rooms are beautiful, everything is always spotless. The home never smells like a hospital or care home, it looks and smells like a high-quality hotel. The food options are always good, healthy, and well-cooked. The staff always accommodates my Nan's fussy nature. All the staff take time to chat, provide updates, and take the time to get to know the residents. Nan has been very happy here, which I never imagined as she has always been fiercely independent and wanted to stay at home. Thank you Chandler Court.
19 June 2024
What went well: - On the whole, Chandler Court provides a reasonably good service. Facilities are excellent, food is great and staff make a real effort to be friendly with mum. - Chandler Court has a welcoming atmosphere to visitors and I feel that any feedback I give is received positively. - There are plenty of varied activities laid on for residents. Even better if: - As my mother has extremely limited movement, it is imperative that things are left within reach, such as magazines, books, cuddly toys, etc. There have been some occasions when I've arrived to find Mum unable to reach anything. - There have been some staff who have left recently. In particular, nursing staff. One member of staff was very obviously frustrated. Whilst I don't know the details, I find myself wondering what was at the heart of their apparent low morale. - Mum has false teeth and she is unable to clean them herself. Could they be cleaned more regularly, please? Thank you.
14 June 2024
For our family, this period of respite was greatly appreciated and much needed. On arrival, our mum's distress and anger at being left in a home soon settled following the kind words of the permanent residents. In Mum's world of dementia, she is distorted while the family battles with the reality of day-to-day challenges. Chandler Court gave us the peace of mind and knowledge she would be safe during her respite. Thank you.
23 April 2024
Chandler Court has a very homely feel to it, the staff are always willing to go above and beyond and nothing is too much to ask, the food is always of excellent quality and there is always cake! Chandler Court is an amazing home!
04 April 2024
Excellent staff. Excellent food. All residents very well looked after. Great rooms, all with wet rooms.
14 March 2024
I really can't thank the staff enough. Each and every member of staff went above and beyond to make my stepfather comfortable, pain-free, and as happy as possible. A special mention to the lifestyle coordinator and both the nurses who worked 15/16 Feb. And all the care assistants.