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538 Lichfield Road, Four Oaks, Sutton Coldfield, B74 4EH
View Full Details of Mercia GrangeLatest Reviews for Mercia Grange
20 December 2024
My 99-year-old father moved into Mercia Grange 3 months ago and we've been very pleased. The care is very professional and personal, and we know that he is safe and being well looked after. The home is light and airy, very clean and tidy and feels more like a hotel than a care home - a feeling helped by the lovely meals and the amazing coffee and cakes provided in the coffee lounge. There are lots of activities available with plenty of variety and Dad chooses to go to something almost every morning and afternoon. He is very happy and content, and everyone who sees him, or sees a photo of him, says how well he looks. We really feel that we couldn't have chosen a better place for Dad to be looked after, and what makes it even more special is the team of staff. Everyone, without exception, is so happy, helpful and attentive to Dad and his needs, and their smiling faces brighten his day, and ours, whenever we visit. Thank you to everyone.
18 December 2024
We needed as a family to try and get my parents in the same room. As one has dementia, it causes heartache and difficulties. The home bent over backwards to make the arrangement for this to happen.
03 December 2024
After a very long time in hospital, I arrived at Mercia Grange and immediately felt very well cared for. I cannot fault the staff (that includes all staff). Nothing was too much trouble. The food was brilliant and the surroundings are beautiful, I couldn't ask for a better place to recuperate.
24 October 2024
What can I say except THANK YOU. My mum came to Mercia Grange after a horrendous prolonged period in hospital. From the minute I spoke to a particular staff member I knew we were at the right place. As soon as my mum moved in we noticed a huge difference in her, I am convinced Mercia Grange and the incredible staff there are the reason she went from being bedridden to walking in just a month. The care was outstanding and we as a family felt truly safe in the knowledge she was being incredibly well looked after. The whole team welcomed us all with open arms and we would never be able to thank them enough. It really is an amazing place.
11 September 2024
Our mother was cared for in the nursing suite at Mercia Grange, Sutton Coldfield, for just 5 weeks following a lengthy stay in hospital. The care that she received was exemplary and both her and my family were treated with warmth and kindness even before her admission and that gave us the confidence to know that it was the right move for her. We met some truly lovely staff and nothing was too much trouble. Always a smile too, makes such a difference. We will be forever grateful for that. The room that she had was lovely and the building is light, airy and welcoming. The activities are numerous for those able to partake and all of the staff are so friendly and welcoming. The food was delicious and well-presented. There is a lovely area where residents and visitors can enjoy company and drinks, a really nice idea. I would definitely recommend this lovely establishment. Our thanks to all. The family of the resident.
07 August 2024
There is a great team spirit at Mercia Grange, the staff are highly committed and professional, and they very genuinely do everything that they can to help. The activity programme is impressive, in particular the inter-generational opportunities such as bringing in a Parent and Toddler Group, school children to sing and the sports with a very popular chap who is superb at getting everyone to join in.
05 July 2024
We were very worried about Nan at home before she moved into Mercia Grange, and now we do not need to worry. Nan is very well cared for, and she is always very well-presented when we come to visit! She's included in all the activities, and it's so nice to see all the photos. The most valuable part of this home is that all the staff know Nan by her name and know what she likes. She is not just a number in this home, she truly has become a part of the community.
05 July 2024
Wonderful care home and lovely staff who go above and beyond for the residents. They plan a variety of activities and day trips and encourage residents to engage and which creates a real community feel.
05 July 2024
The facilities are great but more importantly, the friendly and helpful staff immediately made us feel that the home had our relative's best interests at heart. From moving in the staff made sure our relative felt welcome and at home, treating her with kindness and dignity. The staff are fantastic and make the home outstanding. With Alzheimer's, it has inevitably taken time to settle but with such a caring and safe community (and great food and cakes) our relative has flourished and we soon realised this should be her forever home. The staff are like family they know and care about everyone and not only take care of physical needs but also provide lots of fun activities we soon started to see participation from chair yoga to knitting and painting, smiles for the children and animals that visit, and clapping for the entertainment too. The open door policy for any concerns is reassuring and as we cannot visit daily the staff keep us updated with photos and check in with us regularly.
19 March 2024
Mercia Grange is a wonderful home. My mother was very unhappy when she first moved there in December 2023 as she was an extremely independent person. The facilities and staff helped her to begin to settle in and enjoy a different life when sadly she passed away. I am grateful to everyone who made her final days a better experience.
18 March 2024
My friend came to Mercia Grange on December 22nd. Her family were made extremely welcome, and every extra effort was made by all staff to make her feel at home in her new surroundings. Christmas Day saw the family together. Her nursing care was excellent at all times. She commented on how the food was delicious, and the kitchen staff prepared omelettes for her. Her personal care was exemplary. Her laundry was beautifully presented. All of you made her stay here a very happy one. Thank you.
25 January 2024
I always find Mercia Grange to be very lovely with a friendly atmosphere. All of the staff are very friendly and I really enjoy visiting my friend who is a resident at the home. Love it when the singers come to entertain and really enjoy getting up for a dance.
03 January 2024
My Dad spent the last few weeks of his life at Mercia Grange. I was always greatly impressed with everything. The building, corridors, rooms and eating areas were always immaculate. The staff were always so kind, patient and helpful. Although I visited almost every day I was still updated by phone on a regular basis when there was the slightest change in my Dad's condition. He was clearly expertly monitored. The staff were extremely knowledgeable and I was relaxed knowing he was receiving the best possible care 24/7. When my Dad passed away with myself by his side I was particularly grateful to the staff on the Nursing Floor. Their help, condolences plus the dignity and respect they showed for Dad really touched my heart. Little things make a big difference - I was especially touched by the rose that was placed on his body, it was such a beautiful gesture and went with him to be cremated. I received a beautiful sympathy card as well. I cannot thank Mercia enough.
21 November 2023
Mum has been made so very welcome by lovely staff who have been patient, gentle and reassuring at a time of transition that could have been a painful adjustment. She seems healthier and happier and is enjoying building friendships with other residents. We are so grateful for the kindness shown to Mum and to us. Mercia Grange is a lovely place to visit, it already feels like home.
09 November 2023
I have been at Mercia Grange nearly 12 months. I am very happy here and if I have any issues they are dealt with quickly. I enjoy the activities, there is always a good selection of things to do. The carers are lovely and work very hard and always make sure you have what you need.
25 October 2023
Always a warm welcome when calling the home or visiting in person. Kept up to date with any concerns or accidents that have happened. Fantastic environment and 5 star care experienced. Staff are wonderful and they provide lots of encouragement, engagement and activities for everyone.
11 October 2023
I can’t thank Mercia Grange enough for the excellent care and support they have provided for my Dad during the last few months of his life. It was a very difficult decision to place my Dad into full-time care, but he could not have been in better hands. During his final days, I stayed all day and night by his bedside and witnessed firsthand the total dedication of each and every team member. From the domestic and kitchen staff to the carers, nurses, reception, admin and management team, each and every one of them was truly magnificent. I really felt that each resident was treated with kindness, empathy and respect. I too was very well supported, at my lowest times, there was always someone willing to listen and a shoulder to cry on. Thank you to the manager and her team for looking after my dad so well.
10 October 2023
Thank you so much to the Mercia Grange team, special thanks to management and the wider care team for the support, help and compassion following my mother-in-law's admission. We are so grateful that we have found such a wonderful care team who were able to identify and support her care needs so that the transition to a nursing home happened extremely smoothly. We receive regular updates and feedback for which we are extremely grateful to see she is settling in well. Thank you everyone for all that you do !!
10 October 2023
Many thanks to the wonderful and caring wider multidisciplinary team at Mercia Grange, following my mum becoming a resident there in the past couple of weeks. The communication, high standards of compassionate care and support has been amazing and has made the process a lot easier than we anticipated it to be. Thank you for everything.
05 October 2023
My mother has now been a resident in Mercia Grange for ten months and we are all - family and friends - delighted with how settled and well cared for she is. Her room is spacious with a wonderful view to the garden and the staff are extremely kind and friendly - not only to the residents but also to her visitors! There is a very caring and homely atmosphere at Mercia Grange, which is important and reassuring to us. We are impressed with the range of activities and entertainments laid on for the residents and the enthusiasm which the staff show in always coming up with something new.
Latest Reviews for Mercia Grange
20 December 2024
My 99-year-old father moved into Mercia Grange 3 months ago and we've been very pleased. The care is very professional and personal, and we know that he is safe and being well looked after. The home is light and airy, very clean and tidy and feels more like a hotel than a care home - a feeling helped by the lovely meals and the amazing coffee and cakes provided in the coffee lounge. There are lots of activities available with plenty of variety and Dad chooses to go to something almost every morning and afternoon. He is very happy and content, and everyone who sees him, or sees a photo of him, says how well he looks. We really feel that we couldn't have chosen a better place for Dad to be looked after, and what makes it even more special is the team of staff. Everyone, without exception, is so happy, helpful and attentive to Dad and his needs, and their smiling faces brighten his day, and ours, whenever we visit. Thank you to everyone.
18 December 2024
We needed as a family to try and get my parents in the same room. As one has dementia, it causes heartache and difficulties. The home bent over backwards to make the arrangement for this to happen.
03 December 2024
After a very long time in hospital, I arrived at Mercia Grange and immediately felt very well cared for. I cannot fault the staff (that includes all staff). Nothing was too much trouble. The food was brilliant and the surroundings are beautiful, I couldn't ask for a better place to recuperate.
24 October 2024
What can I say except THANK YOU. My mum came to Mercia Grange after a horrendous prolonged period in hospital. From the minute I spoke to a particular staff member I knew we were at the right place. As soon as my mum moved in we noticed a huge difference in her, I am convinced Mercia Grange and the incredible staff there are the reason she went from being bedridden to walking in just a month. The care was outstanding and we as a family felt truly safe in the knowledge she was being incredibly well looked after. The whole team welcomed us all with open arms and we would never be able to thank them enough. It really is an amazing place.
11 September 2024
Our mother was cared for in the nursing suite at Mercia Grange, Sutton Coldfield, for just 5 weeks following a lengthy stay in hospital. The care that she received was exemplary and both her and my family were treated with warmth and kindness even before her admission and that gave us the confidence to know that it was the right move for her. We met some truly lovely staff and nothing was too much trouble. Always a smile too, makes such a difference. We will be forever grateful for that. The room that she had was lovely and the building is light, airy and welcoming. The activities are numerous for those able to partake and all of the staff are so friendly and welcoming. The food was delicious and well-presented. There is a lovely area where residents and visitors can enjoy company and drinks, a really nice idea. I would definitely recommend this lovely establishment. Our thanks to all. The family of the resident.
07 August 2024
There is a great team spirit at Mercia Grange, the staff are highly committed and professional, and they very genuinely do everything that they can to help. The activity programme is impressive, in particular the inter-generational opportunities such as bringing in a Parent and Toddler Group, school children to sing and the sports with a very popular chap who is superb at getting everyone to join in.
05 July 2024
We were very worried about Nan at home before she moved into Mercia Grange, and now we do not need to worry. Nan is very well cared for, and she is always very well-presented when we come to visit! She's included in all the activities, and it's so nice to see all the photos. The most valuable part of this home is that all the staff know Nan by her name and know what she likes. She is not just a number in this home, she truly has become a part of the community.
05 July 2024
Wonderful care home and lovely staff who go above and beyond for the residents. They plan a variety of activities and day trips and encourage residents to engage and which creates a real community feel.
05 July 2024
The facilities are great but more importantly, the friendly and helpful staff immediately made us feel that the home had our relative's best interests at heart. From moving in the staff made sure our relative felt welcome and at home, treating her with kindness and dignity. The staff are fantastic and make the home outstanding. With Alzheimer's, it has inevitably taken time to settle but with such a caring and safe community (and great food and cakes) our relative has flourished and we soon realised this should be her forever home. The staff are like family they know and care about everyone and not only take care of physical needs but also provide lots of fun activities we soon started to see participation from chair yoga to knitting and painting, smiles for the children and animals that visit, and clapping for the entertainment too. The open door policy for any concerns is reassuring and as we cannot visit daily the staff keep us updated with photos and check in with us regularly.
19 March 2024
Mercia Grange is a wonderful home. My mother was very unhappy when she first moved there in December 2023 as she was an extremely independent person. The facilities and staff helped her to begin to settle in and enjoy a different life when sadly she passed away. I am grateful to everyone who made her final days a better experience.
18 March 2024
My friend came to Mercia Grange on December 22nd. Her family were made extremely welcome, and every extra effort was made by all staff to make her feel at home in her new surroundings. Christmas Day saw the family together. Her nursing care was excellent at all times. She commented on how the food was delicious, and the kitchen staff prepared omelettes for her. Her personal care was exemplary. Her laundry was beautifully presented. All of you made her stay here a very happy one. Thank you.
25 January 2024
I always find Mercia Grange to be very lovely with a friendly atmosphere. All of the staff are very friendly and I really enjoy visiting my friend who is a resident at the home. Love it when the singers come to entertain and really enjoy getting up for a dance.
03 January 2024
My Dad spent the last few weeks of his life at Mercia Grange. I was always greatly impressed with everything. The building, corridors, rooms and eating areas were always immaculate. The staff were always so kind, patient and helpful. Although I visited almost every day I was still updated by phone on a regular basis when there was the slightest change in my Dad's condition. He was clearly expertly monitored. The staff were extremely knowledgeable and I was relaxed knowing he was receiving the best possible care 24/7. When my Dad passed away with myself by his side I was particularly grateful to the staff on the Nursing Floor. Their help, condolences plus the dignity and respect they showed for Dad really touched my heart. Little things make a big difference - I was especially touched by the rose that was placed on his body, it was such a beautiful gesture and went with him to be cremated. I received a beautiful sympathy card as well. I cannot thank Mercia enough.
21 November 2023
Mum has been made so very welcome by lovely staff who have been patient, gentle and reassuring at a time of transition that could have been a painful adjustment. She seems healthier and happier and is enjoying building friendships with other residents. We are so grateful for the kindness shown to Mum and to us. Mercia Grange is a lovely place to visit, it already feels like home.
09 November 2023
I have been at Mercia Grange nearly 12 months. I am very happy here and if I have any issues they are dealt with quickly. I enjoy the activities, there is always a good selection of things to do. The carers are lovely and work very hard and always make sure you have what you need.
25 October 2023
Always a warm welcome when calling the home or visiting in person. Kept up to date with any concerns or accidents that have happened. Fantastic environment and 5 star care experienced. Staff are wonderful and they provide lots of encouragement, engagement and activities for everyone.
11 October 2023
I can’t thank Mercia Grange enough for the excellent care and support they have provided for my Dad during the last few months of his life. It was a very difficult decision to place my Dad into full-time care, but he could not have been in better hands. During his final days, I stayed all day and night by his bedside and witnessed firsthand the total dedication of each and every team member. From the domestic and kitchen staff to the carers, nurses, reception, admin and management team, each and every one of them was truly magnificent. I really felt that each resident was treated with kindness, empathy and respect. I too was very well supported, at my lowest times, there was always someone willing to listen and a shoulder to cry on. Thank you to the manager and her team for looking after my dad so well.
10 October 2023
Thank you so much to the Mercia Grange team, special thanks to management and the wider care team for the support, help and compassion following my mother-in-law's admission. We are so grateful that we have found such a wonderful care team who were able to identify and support her care needs so that the transition to a nursing home happened extremely smoothly. We receive regular updates and feedback for which we are extremely grateful to see she is settling in well. Thank you everyone for all that you do !!
10 October 2023
Many thanks to the wonderful and caring wider multidisciplinary team at Mercia Grange, following my mum becoming a resident there in the past couple of weeks. The communication, high standards of compassionate care and support has been amazing and has made the process a lot easier than we anticipated it to be. Thank you for everything.
05 October 2023
My mother has now been a resident in Mercia Grange for ten months and we are all - family and friends - delighted with how settled and well cared for she is. Her room is spacious with a wonderful view to the garden and the staff are extremely kind and friendly - not only to the residents but also to her visitors! There is a very caring and homely atmosphere at Mercia Grange, which is important and reassuring to us. We are impressed with the range of activities and entertainments laid on for the residents and the enthusiasm which the staff show in always coming up with something new.