Submit a Review for Alexandra House
88a Alexandra Road, Parkstone, Poole, BH14 9EW
View Full Details of Alexandra HouseLatest Reviews for Alexandra House
18 March 2025
I would like to submit a further review in recognition of the amazing team at Alexandra House. A few weeks ago It became sadly evident that my mum was entering her last stage of life and both immediately and seamlessly the whole team came to our aid. Mum was cared for so tenderly and we too, as her family, were cared for with such kindness and consideration. Mum received careful attention throughout the day and the night with her comfort and dignity being main priority at all times. We truly believe that due to the exemplary care given, Mum's last journey was made as restful and dignified as it could possibly be. We cannot thank you enough for your dedication and for the support that each one of you offered so generously and consistently to mum and to her family.
12 March 2025
My mother was receiving respite care and then end of life care. Throughout this difficult time, she was treated with compassion and respect. Myself and my family were always greeted with a smile and encouraged to ask for assistance or information at any time. We were well informed and always asked if we had any needs, from concerns about mum to providing tea and cake. The care given was exceptional and always prompt and sensitive if requested. My mum was made as comfortable as was possible, liaison with health professionals was efficient and communication excellent. As a family we will always be grateful for the support given to us by all the staff, helping my mum and all of us through our most difficult time.
12 March 2025
I think my husband is being well looked after. The building is very clean and comfortable. The activities are good, not always joining in - that's his choice!
06 March 2025
I'm very happy with the care and entertainment at Alexandra House. Mum is happy here and safe. It's reassuring to know that my mum is being looked after well and her mind and body are being stimulated. I enjoy the coffee and pastries. Thank you all at Alexandra House.
06 March 2025
Care Staff - Excellent. Facilities - Excellent. Cleanliness - Excellent. Food - Too many sandwiches - which can not contribute to a balanced diet and becomes monotonous. Activities - Good. Can there be more stimulating tv. programs in the lounge not just cheap afternoon tv. perhaps films, documentaries or nature. Perhaps a film club once a week + talks from locals or schools + students.
06 March 2025
The home is always warm clean and tidy. There is always activities and outings planned. The staff are always on hand to speak to (resident of family).
05 March 2025
My husband has been a resident at Alexandra House for 3 and 1/2 months. The ambience of the house is warm, bright and welcoming. My husband has poor mobility and needs two carers to move him. He is always treated with care and dignity. The activities organisers work very hard to provide interesting activities and are always cheerful and inclusive. The kitchen staff try hard to provide a good choice and variety of dishes.
25 February 2025
My mother has been a resident at Alexandra House Care Home for about 10 months and has found the care she has received to be excellent, and all the staff is very kind. Last week she was unfortunately taken ill whilst out visiting friends. Whilst waiting for the ambulance, her friends called Alexandra House to advise them of the situation, and two members of staff very kindly came out immediately to help with the situation and hand over to the ambulance staff. This undoubtedly helped in ensuring she received the best urgent care at the hospital, and we are so grateful to the care home staff for going above and beyond to help my mother, who made a good recovery and was able to return to the home within a couple of days. Well done and thank you so much to all the Alexandra House staff for providing such excellent care.
23 January 2025
From my first visit to view Alexandra House to the day I collected Mum to take her home everyone was so kind, friendly and welcoming. Not just to Mum but to me when I visited her. Mum came in to give my Dad 2 weeks of respite. By the end of the first week, my dad decided that she would have a more enjoyable Christmas there. So we extended her stay to 3 weeks. There was no fuss/drama with extending her stay. Prior to Mum's visit, I had tickets booked to take her to the Dementia cinema which landed during her stay. Again everyone ensured that Mum was ready. She had an early lunch to ensure she was ready. I can't thank/praise all the staff enough for their kindness. I would have no problems recommending Alexandra House to friends for their loved ones. Thank you.
20 December 2024
I feel very privileged that my husband is being cared for at Alexander House. I cannot find fault with anything at this home. The staff are wonderful and very professional. For me personally, I have peace of mind knowing my husband is safe and being looked after. They treat me as part of the family within the home. It is a joy to go and visit all of them.
13 December 2024
Always ready to listen to you and help if they can. Always with a smile and a warm welcome. Would recommend to anyone.
05 November 2024
From the first interview before moving Mum into Alexandra House until collecting her belongings when she passed I cannot fault anyone that I came in contact with. Everyone without fail was happy, caring and genuine. They turned what could have been an awful experience into something wonderful. My mum was loved and cared for and given a much better final year than I could have imagined. Thank you everyone!
18 October 2024
This is the second time my mother has been in respite at Alexander House. I would like to say that on both occasions it has been excellent. Staff are always friendly, caring and helpful no matter what the circumstances are. It's clean, up to date and has a great activities timetable.
23 September 2024
The home is very efficiently run. Help is always available for every request. Friendly atmosphere in the home all the time. Entertainment is various and useful.
12 September 2024
Mum has been here for nearly two weeks and has changed beyond belief. She is happy, clean and enjoying life! Thanks to the wonderful loving care. Thank you.
09 August 2024
Thank you for your professionalism and kindness towards my mother and all our family. Every member of staff, receptionist, nurses, carers and cleaners all were friendly and caring. Excellent communication and first-rate care. Alexandra House helped us so much, as a family, to cope with a very difficult situation.
24 July 2024
Alexandra House is a wonderful care facility... particularly due to the excellent management and caring and compassionate staff. I lead short acts of worship on a monthly basis, and the local parish church has a great rapport with this care home. The recent summer fete was a brilliant example of working together for the common good and the benefit of the local community. Well done Alexandra House for offering such excellent care to all your residents.
24 July 2024
My stepmother liked Alexandra House and on more than one occasion thanked me for arranging for her to stay there. Her well-appointed suite had a lovely aspect and she enjoyed the food. She appreciated the attention she received from the staff who were very thorough as she had a few medical issues. A special thank you to one in particular who was extremely kind and helpful to us both over the two months that she was there.
08 July 2024
We were delighted with your responsiveness and support in helping to settle me in. Everyone has been very friendly.
01 July 2024
My 89-year-old sister liked Alexandra House a lot; the kindness of the staff "they kiss me goodnight" and the excellent food in particular. She had two months of excellent care, and she was treated with great dignity at the end. The staff were so kind to the family also, two members of staff in particular - lovely people. I cannot fault Alexandra House.
Latest Reviews for Alexandra House
18 March 2025
I would like to submit a further review in recognition of the amazing team at Alexandra House. A few weeks ago It became sadly evident that my mum was entering her last stage of life and both immediately and seamlessly the whole team came to our aid. Mum was cared for so tenderly and we too, as her family, were cared for with such kindness and consideration. Mum received careful attention throughout the day and the night with her comfort and dignity being main priority at all times. We truly believe that due to the exemplary care given, Mum's last journey was made as restful and dignified as it could possibly be. We cannot thank you enough for your dedication and for the support that each one of you offered so generously and consistently to mum and to her family.
12 March 2025
My mother was receiving respite care and then end of life care. Throughout this difficult time, she was treated with compassion and respect. Myself and my family were always greeted with a smile and encouraged to ask for assistance or information at any time. We were well informed and always asked if we had any needs, from concerns about mum to providing tea and cake. The care given was exceptional and always prompt and sensitive if requested. My mum was made as comfortable as was possible, liaison with health professionals was efficient and communication excellent. As a family we will always be grateful for the support given to us by all the staff, helping my mum and all of us through our most difficult time.
12 March 2025
I think my husband is being well looked after. The building is very clean and comfortable. The activities are good, not always joining in - that's his choice!
06 March 2025
I'm very happy with the care and entertainment at Alexandra House. Mum is happy here and safe. It's reassuring to know that my mum is being looked after well and her mind and body are being stimulated. I enjoy the coffee and pastries. Thank you all at Alexandra House.
06 March 2025
Care Staff - Excellent. Facilities - Excellent. Cleanliness - Excellent. Food - Too many sandwiches - which can not contribute to a balanced diet and becomes monotonous. Activities - Good. Can there be more stimulating tv. programs in the lounge not just cheap afternoon tv. perhaps films, documentaries or nature. Perhaps a film club once a week + talks from locals or schools + students.
06 March 2025
The home is always warm clean and tidy. There is always activities and outings planned. The staff are always on hand to speak to (resident of family).
05 March 2025
My husband has been a resident at Alexandra House for 3 and 1/2 months. The ambience of the house is warm, bright and welcoming. My husband has poor mobility and needs two carers to move him. He is always treated with care and dignity. The activities organisers work very hard to provide interesting activities and are always cheerful and inclusive. The kitchen staff try hard to provide a good choice and variety of dishes.
25 February 2025
My mother has been a resident at Alexandra House Care Home for about 10 months and has found the care she has received to be excellent, and all the staff is very kind. Last week she was unfortunately taken ill whilst out visiting friends. Whilst waiting for the ambulance, her friends called Alexandra House to advise them of the situation, and two members of staff very kindly came out immediately to help with the situation and hand over to the ambulance staff. This undoubtedly helped in ensuring she received the best urgent care at the hospital, and we are so grateful to the care home staff for going above and beyond to help my mother, who made a good recovery and was able to return to the home within a couple of days. Well done and thank you so much to all the Alexandra House staff for providing such excellent care.
23 January 2025
From my first visit to view Alexandra House to the day I collected Mum to take her home everyone was so kind, friendly and welcoming. Not just to Mum but to me when I visited her. Mum came in to give my Dad 2 weeks of respite. By the end of the first week, my dad decided that she would have a more enjoyable Christmas there. So we extended her stay to 3 weeks. There was no fuss/drama with extending her stay. Prior to Mum's visit, I had tickets booked to take her to the Dementia cinema which landed during her stay. Again everyone ensured that Mum was ready. She had an early lunch to ensure she was ready. I can't thank/praise all the staff enough for their kindness. I would have no problems recommending Alexandra House to friends for their loved ones. Thank you.
20 December 2024
I feel very privileged that my husband is being cared for at Alexander House. I cannot find fault with anything at this home. The staff are wonderful and very professional. For me personally, I have peace of mind knowing my husband is safe and being looked after. They treat me as part of the family within the home. It is a joy to go and visit all of them.
13 December 2024
Always ready to listen to you and help if they can. Always with a smile and a warm welcome. Would recommend to anyone.
05 November 2024
From the first interview before moving Mum into Alexandra House until collecting her belongings when she passed I cannot fault anyone that I came in contact with. Everyone without fail was happy, caring and genuine. They turned what could have been an awful experience into something wonderful. My mum was loved and cared for and given a much better final year than I could have imagined. Thank you everyone!
18 October 2024
This is the second time my mother has been in respite at Alexander House. I would like to say that on both occasions it has been excellent. Staff are always friendly, caring and helpful no matter what the circumstances are. It's clean, up to date and has a great activities timetable.
23 September 2024
The home is very efficiently run. Help is always available for every request. Friendly atmosphere in the home all the time. Entertainment is various and useful.
12 September 2024
Mum has been here for nearly two weeks and has changed beyond belief. She is happy, clean and enjoying life! Thanks to the wonderful loving care. Thank you.
09 August 2024
Thank you for your professionalism and kindness towards my mother and all our family. Every member of staff, receptionist, nurses, carers and cleaners all were friendly and caring. Excellent communication and first-rate care. Alexandra House helped us so much, as a family, to cope with a very difficult situation.
24 July 2024
Alexandra House is a wonderful care facility... particularly due to the excellent management and caring and compassionate staff. I lead short acts of worship on a monthly basis, and the local parish church has a great rapport with this care home. The recent summer fete was a brilliant example of working together for the common good and the benefit of the local community. Well done Alexandra House for offering such excellent care to all your residents.
24 July 2024
My stepmother liked Alexandra House and on more than one occasion thanked me for arranging for her to stay there. Her well-appointed suite had a lovely aspect and she enjoyed the food. She appreciated the attention she received from the staff who were very thorough as she had a few medical issues. A special thank you to one in particular who was extremely kind and helpful to us both over the two months that she was there.
08 July 2024
We were delighted with your responsiveness and support in helping to settle me in. Everyone has been very friendly.
01 July 2024
My 89-year-old sister liked Alexandra House a lot; the kindness of the staff "they kiss me goodnight" and the excellent food in particular. She had two months of excellent care, and she was treated with great dignity at the end. The staff were so kind to the family also, two members of staff in particular - lovely people. I cannot fault Alexandra House.