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68 Manygate Lane, Shepperton, TW17 9EE
View Full Details of The BurlingtonLatest Reviews for The Burlington
24 January 2025
My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them. The care is excellent and the entertainment is very enjoyable.
23 January 2025
The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.
22 November 2024
The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.
16 October 2024
We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.
15 October 2024
Tremendously happy and caring environment. Staff were so helpful and really care. The decor is hotel-like and so well laid out with entertainment and beautiful gardens. Really felt my lovely auntie was well looked after and safe.
30 September 2024
Mum has been a resident of The Burlington for over 18 months. I am forever grateful we found The Burlington. We have found everything to be exceptional. The ambiance, the staff, the food and there are always activities. The care is brilliant. The staff are superb, without exception.
13 September 2024
All excellent. Staff are exceptionally kind and considerate.
16 August 2024
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the activities provided every day. The beautiful gardens are partly looked after by keen volunteer residents (supervised by activities staff), I find the food varied and tasty - there is a separate menu of lighter bits if preferred. Meals can be served in the bright dining room, or my bedroom. I am very happy here.
08 August 2024
Wonderful service from everyone, all staff are great, no false smiles, all genuine and really care about my dad, it's comforting knowing he is being looked after so well. Dad loves the food 'two pieces of fish on a Friday'.
21 March 2024
Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.
15 January 2024
A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable get-together. An example of the way in which The Burlington respects and cherishes their residents.
15 November 2023
Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.
09 November 2023
Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the care. A good programme of activities all year round which included residents ' families as appropriate. COVID put paid to a lot of the fun for a while but good arrangements were in place to visit when we could. Thanks to everyone for their care and supportive attitude.
30 October 2023
My dad moved into The Burlington for a few weeks ago and has settled in well. There is such a lovely atmosphere and everyone is so kind and welcoming. Dad has enjoyed playing the piano most days and relaxing in the lounges. He is very well looked after and has enjoyed meeting lots of interesting people. We are very happy he is here - it's like living in a lovely smart hotel he says.
10 October 2023
We had my mother's 93rd birthday party today in your private dining room. What a fabulous experience. We were treated so well, the food, the service, were all first-class. We were made to feel so special and my mother had a wonderful time. Thank you to all your staff who made today so special.
12 September 2023
from the first point of contact there was a complete understanding of our mother's individual needs and nothing was too much trouble for anyone that we had contact with. We felt that they went over and above to ensure our mother was comfortable and settled in well. The unwavering care and attention to detail for all our mother's needs gave us peace of mind and confidence that she was happy and comfortable during her respite stay. Our thanks to all the staff and carers who looked after her so well.
04 September 2023
The care provided to my grandmother over the past two years has been second to none. The home itself is welcoming, clean and homely, it is a lovely place to visit your loved ones. The staff became part of your family and we became part of the Burlington family. All the staff are professional, caring, kind and just beautiful people who treated my gran with love and respect. I couldn't have asked for a better place for my gran to live out her final years. Thank you from the bottom of my heart.
31 August 2023
My mother-in-law had been living at The Burlington for almost two years when she recently passed away (age 96). From the first second we came into The Burlington it has been nothing short of fantastic. All the staff appear to work really well together as a team and every aspect of her care and treatment from them has been great. My mother-in-law's last days were made so very much better (for both her and us as her family) than we could have asked for and we really felt part of a real family atmosphere. She loved her time with you all. Thank you.
29 August 2023
My father loves his trips out. The boat trip on the Thames and the trip to the pub were particular favourites. I think that it's wonderful that you give the residents these opportunities. It's so very important to be able to get out into the outside world. They are so very well looked after. Thank you very much.
29 August 2023
Mum is very happy now. Took time to settle but staff where excellent during this time.
Latest Reviews for The Burlington
24 January 2025
My mother really enjoys being here. She says that she could not be in a better place. The staff are all very helpful and welcoming - nothing is too much bother for them. The care is excellent and the entertainment is very enjoyable.
23 January 2025
The care is second to none and the facilities are excellent. We looked at several homes but Dad knew The Burlington was the one straight away and we've never regretted his choice.
22 November 2024
The Burlington, a true gem. After having worked in many care homes in Australia, I can truly say The Burlington is one of a kind. Words cannot describe the kindness of the staff, from the warm welcome at the reception to the carers you meet working on the floor. They all work as a team, greet you with a warm, welcoming smile and genuinely care about the residents. My family and I were nervous about moving Nana into a care home but I think we would all agree it has been the best decision for my nana and she has quickly become part of the family there. A highlight is the range of activities and the many opportunities for socialising. From flower arranging to craft activities to sing-a-longs, there is something for everyone and I know Nana loves these and it allows her to meet the other residents. The Burlington will always have a special place in our hearts and there is nothing but praise to give to such a wonderful care home. I really hope this is the future of care homes and I truly believe there is hope for our elderly population with this standard of care.
16 October 2024
We have been coming here to visit friends for more than 2 years. We have always for more than 2 years. We have always found them well cared for. The staff are always friendly and courteous towards clients and visitors. We have been invited to various events and celebrations and enjoyed them. When one of our friends passed on, the staff were very supportive of the partner left and for which we are very grateful.
15 October 2024
Tremendously happy and caring environment. Staff were so helpful and really care. The decor is hotel-like and so well laid out with entertainment and beautiful gardens. Really felt my lovely auntie was well looked after and safe.
30 September 2024
Mum has been a resident of The Burlington for over 18 months. I am forever grateful we found The Burlington. We have found everything to be exceptional. The ambiance, the staff, the food and there are always activities. The care is brilliant. The staff are superb, without exception.
13 September 2024
All excellent. Staff are exceptionally kind and considerate.
16 August 2024
I came to The Burlington for a 4-week trial but knew after 4 days that I wanted to stay. The staff seemed happy and there is a lovely atmosphere. The carers are very good - aware of difficulties, patient and tactful. I can be peaceful in my room, socialise in any of 3 lounges, or take part in the activities provided every day. The beautiful gardens are partly looked after by keen volunteer residents (supervised by activities staff), I find the food varied and tasty - there is a separate menu of lighter bits if preferred. Meals can be served in the bright dining room, or my bedroom. I am very happy here.
08 August 2024
Wonderful service from everyone, all staff are great, no false smiles, all genuine and really care about my dad, it's comforting knowing he is being looked after so well. Dad loves the food 'two pieces of fish on a Friday'.
21 March 2024
Mum has settled well, much to our surprise but delight. The home is lovely - more like a hotel than a care home. The staff are delightful and Mum keeps commenting on how kind everyone is. We really couldn't ask for better.
15 January 2024
A wonderful family birthday lunch. Every aspect of The Burlington care is superb, but I felt moved to write this review following a most enjoyable family birthday gathering in the home's private dining room. We all were welcomed, fed and served with warmth, expertise and kindness and had a most memorable get-together. An example of the way in which The Burlington respects and cherishes their residents.
15 November 2023
Mum was extremely happy at The Burlington for over 4 years. The staff, across all areas, are friendly, efficient and caring, always responded quickly and kept us up to date with any health issues or concerns. We, as her family, always felt very welcome and included especially at special events such as the summer BBQ, resident/family meetings or when using the private dining room for celebrations (or visits during Covid!). The seminars offered about dementia or finance for example were very welcome. The quality of accommodation, staffing levels, food, range and number of entertainment opportunities is exceptional. I cannot recommend The Burlington more highly.
09 November 2023
Mum lived at The Burlington for four happy years. During that time the staff were brilliant - friendly and professional - and when visiting we felt very welcomed. Although some staff moved on during that time, there was a core of the team that were long-term employees which gave stability to the care. A good programme of activities all year round which included residents ' families as appropriate. COVID put paid to a lot of the fun for a while but good arrangements were in place to visit when we could. Thanks to everyone for their care and supportive attitude.
30 October 2023
My dad moved into The Burlington for a few weeks ago and has settled in well. There is such a lovely atmosphere and everyone is so kind and welcoming. Dad has enjoyed playing the piano most days and relaxing in the lounges. He is very well looked after and has enjoyed meeting lots of interesting people. We are very happy he is here - it's like living in a lovely smart hotel he says.
10 October 2023
We had my mother's 93rd birthday party today in your private dining room. What a fabulous experience. We were treated so well, the food, the service, were all first-class. We were made to feel so special and my mother had a wonderful time. Thank you to all your staff who made today so special.
12 September 2023
from the first point of contact there was a complete understanding of our mother's individual needs and nothing was too much trouble for anyone that we had contact with. We felt that they went over and above to ensure our mother was comfortable and settled in well. The unwavering care and attention to detail for all our mother's needs gave us peace of mind and confidence that she was happy and comfortable during her respite stay. Our thanks to all the staff and carers who looked after her so well.
04 September 2023
The care provided to my grandmother over the past two years has been second to none. The home itself is welcoming, clean and homely, it is a lovely place to visit your loved ones. The staff became part of your family and we became part of the Burlington family. All the staff are professional, caring, kind and just beautiful people who treated my gran with love and respect. I couldn't have asked for a better place for my gran to live out her final years. Thank you from the bottom of my heart.
31 August 2023
My mother-in-law had been living at The Burlington for almost two years when she recently passed away (age 96). From the first second we came into The Burlington it has been nothing short of fantastic. All the staff appear to work really well together as a team and every aspect of her care and treatment from them has been great. My mother-in-law's last days were made so very much better (for both her and us as her family) than we could have asked for and we really felt part of a real family atmosphere. She loved her time with you all. Thank you.
29 August 2023
My father loves his trips out. The boat trip on the Thames and the trip to the pub were particular favourites. I think that it's wonderful that you give the residents these opportunities. It's so very important to be able to get out into the outside world. They are so very well looked after. Thank you very much.
29 August 2023
Mum is very happy now. Took time to settle but staff where excellent during this time.