Latest Reviews for Walton House
28 November 2024
I was very impressed by the care and attention he received, whilst in there. The staff were amazing, the room was spotless. The food was excellent and I was made to feel very welcome, even was allowed to bring my dog. Accommodated to all our needs. Thank you.
30 May 2024
My husband was a resident at the Walton Care Home for 6 months. Because of a number of incidents and the general level of care, he has now moved to a different home. 1. His wheelchair was lost by the home and to date no arrangements for replacement or compensation have been made. 2. My husband was left sitting up in a chair all night as against being transferred to his bed. 3. He had bruising and bleeding on one knee. This wasn't brought to my attention and when I asked staff about it no explanation could be given. 4. He received inappropriate food resulting in weight loss. 5. Decisions in his change of diet weren't agreed with me. 6. Inadequate support at mealtimes and with liquids. 7. His medication was administered irregularly or missed out. 8. His personal hygiene was inadequate. No baths or showers, rarely shaved or teeth brushed. 9. General cleanliness was poor especially in his room, with spills being left and surfaces not cleaned. 10. With the exemption of a few staff were unfriendly.
24 May 2024
My father-in-law has quite severe dementia and can have very challenging behaviour. The staff are wonderful about recognising when he is having a bad day and adapt their care/approach to him as required. All staff are pleasant and attentive and treat Dad with dignity.
12 April 2023
It took two weeks for her belongings to be moved from her original room to a smaller and colder room. I eventually moved them, some were not moved and when they were, they were left leaning against the wall waiting to be hung up. Clothing is clean but can take time to come back. Shortage of pillows - there one day and then gone. Has now been in the room for four weeks, asked for a bath but was only given a bed bath. Complaints of being hungry.
30 June 2022
My mother-in-law was in here for just under 6 weeks before her passing. Most of the staff were good at what they did but lack of leadership sadly let them down. On her arrival from hospital, her room wasn’t ready and the family had to help tidy it. My mother-in-law was often left unwashed or dressed for hours. Despite speaking to the house manager nothing seemed to change. The staff were always friendly and obliging but it didn’t seem right that the family always had to ask and sometimes help rather than care that should have been provided. As an amputee, she required a hoist to help her in and out of bed/chair and several times we were told the hoist wasn’t working due to the battery being out of charge which left her in bed for long periods of time. Not all staff were identifiable due to lack of uniform or name badges, in general this care home needs a big shake-up in my opinion.
06 June 2022
Excellent staff who offer the best care. I am happy to know my friend is being so well taken care of.
21 March 2022
It's quite difficult to fill in some ratings as some of the carers are excellent and some are poor. Information is not passed onto other carers (important). The approach to my mum could be a lot better, she does have mild dementia and this is often ignored when she refuses to wake up for food and personal care. The approach by some carers is not appropriate. The manager listens and promises change but it doesn't happen or it happens but doesn't last.
24 February 2022
Mum came to Walton House in October from the hospital and I have to say the care she has received is 100%. Care and support from all the staff and management. Mum is paraplegic and has lost her speech and the girls (as we call them) all make her laugh and smile. They always keep me informed of any issues, of which there have not been many, and are always happy to answer any questions I have. The atmosphere here is so relaxed and Mum feels very much at home. Her time here so far has been happy under difficult circumstances and a massive life change for her.
24 February 2022
Having to put a partner into a nursing home is not a nice experience. However, realising that it would be impossible to care for my partner at home, we looked at a number of local care homes. We are very pleased with our choice as it is a light, bright environment and the management and staff are really caring and supportive. My husband has been in the home for over two years now and throughout lockdown the management and staff were as flexible as guidance permitted. Very satisfied.
Latest Reviews for Walton House
28 November 2024
I was very impressed by the care and attention he received, whilst in there. The staff were amazing, the room was spotless. The food was excellent and I was made to feel very welcome, even was allowed to bring my dog. Accommodated to all our needs. Thank you.
30 May 2024
My husband was a resident at the Walton Care Home for 6 months. Because of a number of incidents and the general level of care, he has now moved to a different home. 1. His wheelchair was lost by the home and to date no arrangements for replacement or compensation have been made. 2. My husband was left sitting up in a chair all night as against being transferred to his bed. 3. He had bruising and bleeding on one knee. This wasn't brought to my attention and when I asked staff about it no explanation could be given. 4. He received inappropriate food resulting in weight loss. 5. Decisions in his change of diet weren't agreed with me. 6. Inadequate support at mealtimes and with liquids. 7. His medication was administered irregularly or missed out. 8. His personal hygiene was inadequate. No baths or showers, rarely shaved or teeth brushed. 9. General cleanliness was poor especially in his room, with spills being left and surfaces not cleaned. 10. With the exemption of a few staff were unfriendly.
24 May 2024
My father-in-law has quite severe dementia and can have very challenging behaviour. The staff are wonderful about recognising when he is having a bad day and adapt their care/approach to him as required. All staff are pleasant and attentive and treat Dad with dignity.
12 April 2023
It took two weeks for her belongings to be moved from her original room to a smaller and colder room. I eventually moved them, some were not moved and when they were, they were left leaning against the wall waiting to be hung up. Clothing is clean but can take time to come back. Shortage of pillows - there one day and then gone. Has now been in the room for four weeks, asked for a bath but was only given a bed bath. Complaints of being hungry.
30 June 2022
My mother-in-law was in here for just under 6 weeks before her passing. Most of the staff were good at what they did but lack of leadership sadly let them down. On her arrival from hospital, her room wasn’t ready and the family had to help tidy it. My mother-in-law was often left unwashed or dressed for hours. Despite speaking to the house manager nothing seemed to change. The staff were always friendly and obliging but it didn’t seem right that the family always had to ask and sometimes help rather than care that should have been provided. As an amputee, she required a hoist to help her in and out of bed/chair and several times we were told the hoist wasn’t working due to the battery being out of charge which left her in bed for long periods of time. Not all staff were identifiable due to lack of uniform or name badges, in general this care home needs a big shake-up in my opinion.
06 June 2022
Excellent staff who offer the best care. I am happy to know my friend is being so well taken care of.
21 March 2022
It's quite difficult to fill in some ratings as some of the carers are excellent and some are poor. Information is not passed onto other carers (important). The approach to my mum could be a lot better, she does have mild dementia and this is often ignored when she refuses to wake up for food and personal care. The approach by some carers is not appropriate. The manager listens and promises change but it doesn't happen or it happens but doesn't last.
24 February 2022
Mum came to Walton House in October from the hospital and I have to say the care she has received is 100%. Care and support from all the staff and management. Mum is paraplegic and has lost her speech and the girls (as we call them) all make her laugh and smile. They always keep me informed of any issues, of which there have not been many, and are always happy to answer any questions I have. The atmosphere here is so relaxed and Mum feels very much at home. Her time here so far has been happy under difficult circumstances and a massive life change for her.
24 February 2022
Having to put a partner into a nursing home is not a nice experience. However, realising that it would be impossible to care for my partner at home, we looked at a number of local care homes. We are very pleased with our choice as it is a light, bright environment and the management and staff are really caring and supportive. My husband has been in the home for over two years now and throughout lockdown the management and staff were as flexible as guidance permitted. Very satisfied.