Submit a Review for Brendoncare Otterbourne Court
Otterbourne, Winchester, SO21 2FL
View Full Details of Brendoncare Otterbourne CourtLatest Reviews for Brendoncare Otterbourne Court
12 March 2025
My Dad was a resident at Otterbourne Court for three years. Whilst there he received excellent care from all the staff. I was always kept well informed of any health issues by the nursing staff and I got great peace of mind knowing that the doctor would see him if necessary. This is really important when you don't live locally. Dad engaged with a wide range of activities and trips whilst there and this meant that he lived a good quality of life until nearly the end. When Dad came to the end of his life I was really touched by the way it wasn't just him that was cared for, but we were all cared for as we watched and waited - this was unexpected and much appreciated. I will miss coming into the home for visits - a lot of the staff have remained the same in the three years Dad was a resident.
12 July 2024
We were looking for a new care home for my father-in-law as we were very unhappy with his previous home. Otterbourne Hill stood out from the rest! We were impressed with how light, welcoming, warm, clean and calm the home felt compared to the ones visited previously. My father-in-law was made very welcome from the moment he arrived. He had a beautiful room overlooking the garden. We were allowed to visit at all hours, there was always a coffee/tea on offer and a kind word. We cannot comment on the activities on offer or the food as my father-in-law was a resident for only 3 weeks before he passed. His care could not be faulted throughout. We found it reassuring that the nursing and care team were all long-term employees, they could not have been more caring and supportive. His end-of-life care was all we could have wished for: compassionate, dignified and respectful. When my father-in-law passed, we were treated with compassion and given time to say our farewells. This was a five-star hotel in a sea of human warehousing.
15 April 2024
I had to find a home for my elderly mother in covid and something about Otterbourne Hill stood out. I could not even visit, but had a mobile phone tour and felt it was the right place. (It might help to say I had been a qualified ambulanceman for 12 years so had been in thousands of care homes). My mum passed recently so she spent almost 3 years living at OH. It is very well appointed, quite new, clean and modern. Mum was looked after well overall. It's always warm and is run well. Generally, the food looked good most of the time and afternoon teas generally arrived with homemade cake etc, which is nice. The qualified staff on each household are the shining lights. They are an amazing group of staff supported of course by carers who can be more transient. Most staff speak good English which is important when older or hard of hearing/comprehension. The set-up is to a very high standard. There are lots of breakout areas/balconies which offer privacy and a place to sit out. We are very grateful.
31 January 2024
When we first viewed Otterbourne Hill as a potential new home for my mum, the minute I walked in the door I had a really good feeling about it. Otterbourne Court is bright, clean, has a calm and warm feel to it. I can only describe it as a hotel for older people and perfect for my Mum who had lived in her own home for over 53 years. Some of the food is good and some is mediocre. The rooms could have been designed to be slightly bigger for wheelchair users. It’s great having separate nursing and dementia households. The staff are very caring and Mum is very happy.
22 November 2023
Overall, my dad is cared for well, he has been a resident since February 2022. Having permanent staff enables Dad to build up relationships with them and to develop that trust and continuity that is so important. There have been issues but I find the senior staff are keen to address these and put things right. The majority of the staff are friendly, approachable and helpful. The facilities, cafe and lounge areas are excellent.
17 November 2023
From the day my old friend moved in, she was made welcome. She joined in with the staff singing in the lounge that day and started to make friends. I was made to feel welcome from all the staff whatever level they were on, and whenever I visited. As the time went on, the staff felt like my friend's other family. I know they loved her banter, and she loved them. My friend always looked cared for, and she didn't complain about anything. She enjoyed the food and thought it was great that they did her washing for her! The gardens were well-tended, and we used that area when we could. The staff always let me know if there was a change in her condition, or if she had been seen by the doctor. I felt quite happy to ask questions and knew they would respond appropriately. Up until the last breath, my friend was treated with dignity and compassion. Many thanks to all the staff.
26 October 2023
Complete disregard of my LPOA, I might just as well be a complete stranger. I have joint and several LPOA with my stepfather and they insist on only communicating with him, I'm not even allowed a copy of her care plan, although I've requested it in writing, a shocking way to treat my mother.
21 August 2023
I feel very much helped by staff here - often of their own responding to simple needs as I think of and always help to the knowledge and what I've asked about, e.g. the shop here with its unexpected knowledge of what's available, e.g. verification of time available at that moment. I could continue.
16 May 2023
I have been visiting my partner every day at Brendoncare for six months. I am always welcomed with a smiling greeting from everyone I come across. This is from reception, carers, housekeepers, nurses, cooks, admin staff and any other people who happen to be there. The building and grounds are fresh and clean and well cared for, as are the residents. There are plenty of comfortable lounges and meeting places. The food is good. Care and attention to all detail is appreciated. The staff are always willing to listen and respond to any queries and questions at any time. It is a happy and well managed place.
13 January 2023
My experience is everyone tries their hardest in a job that has many challenges and my mother is always treated with care and respect, which I am very grateful for.
08 December 2022
My husband has only been at Otterbourne Court since the beginning of July, but has settled very quickly. I feel he is safe and secure. The staff are very friendly and supportive both to my husband and myself. I cannot comment on activities as he chooses not to participate, but there often seem to be activities happening.
05 December 2022
I have found Brendoncare Otterbourne Court staff to be very compassionate towards my mother and have always kept me informed if they have any worries with her health. The home is kept clean at all times and when I visit my mother always looks well cared for.
19 July 2022
Vast improvement since the appointment of the current home manager this year, as a result of regular meetings with the management.
06 July 2022
Lovely home. The staff are always friendly and caring. A very pleasant atmosphere at all times. The residents are very well cared for.
14 October 2019
Mum has been a resident since 31/12/2018. She has settled in extremely well, although I think this has been helped immensely by all the excellent carers and nurses who have looked after her since she arrived. Nothing is too much trouble and my mum, although she has vascular dementia, would be the first to complain and let me know, so I can say with hand on heart, well done to all the staff, you're fabulous.
17 June 2019
Brandoncare Otterbourne Hill is absolutely fantastic. The staff are wonderful, friendly and helpful. They go that extra mile to help. I know my mother is safe and well looked after. I am very impressed with the level of activities and the work that is put in around this. Every effort is made to support and encourage residents. It's just like one big happy family.
03 January 2019
The quality of care shown throughout my mother's stay but particularly towards the end was most impressive.
Latest Reviews for Brendoncare Otterbourne Court
12 March 2025
My Dad was a resident at Otterbourne Court for three years. Whilst there he received excellent care from all the staff. I was always kept well informed of any health issues by the nursing staff and I got great peace of mind knowing that the doctor would see him if necessary. This is really important when you don't live locally. Dad engaged with a wide range of activities and trips whilst there and this meant that he lived a good quality of life until nearly the end. When Dad came to the end of his life I was really touched by the way it wasn't just him that was cared for, but we were all cared for as we watched and waited - this was unexpected and much appreciated. I will miss coming into the home for visits - a lot of the staff have remained the same in the three years Dad was a resident.
12 July 2024
We were looking for a new care home for my father-in-law as we were very unhappy with his previous home. Otterbourne Hill stood out from the rest! We were impressed with how light, welcoming, warm, clean and calm the home felt compared to the ones visited previously. My father-in-law was made very welcome from the moment he arrived. He had a beautiful room overlooking the garden. We were allowed to visit at all hours, there was always a coffee/tea on offer and a kind word. We cannot comment on the activities on offer or the food as my father-in-law was a resident for only 3 weeks before he passed. His care could not be faulted throughout. We found it reassuring that the nursing and care team were all long-term employees, they could not have been more caring and supportive. His end-of-life care was all we could have wished for: compassionate, dignified and respectful. When my father-in-law passed, we were treated with compassion and given time to say our farewells. This was a five-star hotel in a sea of human warehousing.
15 April 2024
I had to find a home for my elderly mother in covid and something about Otterbourne Hill stood out. I could not even visit, but had a mobile phone tour and felt it was the right place. (It might help to say I had been a qualified ambulanceman for 12 years so had been in thousands of care homes). My mum passed recently so she spent almost 3 years living at OH. It is very well appointed, quite new, clean and modern. Mum was looked after well overall. It's always warm and is run well. Generally, the food looked good most of the time and afternoon teas generally arrived with homemade cake etc, which is nice. The qualified staff on each household are the shining lights. They are an amazing group of staff supported of course by carers who can be more transient. Most staff speak good English which is important when older or hard of hearing/comprehension. The set-up is to a very high standard. There are lots of breakout areas/balconies which offer privacy and a place to sit out. We are very grateful.
31 January 2024
When we first viewed Otterbourne Hill as a potential new home for my mum, the minute I walked in the door I had a really good feeling about it. Otterbourne Court is bright, clean, has a calm and warm feel to it. I can only describe it as a hotel for older people and perfect for my Mum who had lived in her own home for over 53 years. Some of the food is good and some is mediocre. The rooms could have been designed to be slightly bigger for wheelchair users. It’s great having separate nursing and dementia households. The staff are very caring and Mum is very happy.
22 November 2023
Overall, my dad is cared for well, he has been a resident since February 2022. Having permanent staff enables Dad to build up relationships with them and to develop that trust and continuity that is so important. There have been issues but I find the senior staff are keen to address these and put things right. The majority of the staff are friendly, approachable and helpful. The facilities, cafe and lounge areas are excellent.
17 November 2023
From the day my old friend moved in, she was made welcome. She joined in with the staff singing in the lounge that day and started to make friends. I was made to feel welcome from all the staff whatever level they were on, and whenever I visited. As the time went on, the staff felt like my friend's other family. I know they loved her banter, and she loved them. My friend always looked cared for, and she didn't complain about anything. She enjoyed the food and thought it was great that they did her washing for her! The gardens were well-tended, and we used that area when we could. The staff always let me know if there was a change in her condition, or if she had been seen by the doctor. I felt quite happy to ask questions and knew they would respond appropriately. Up until the last breath, my friend was treated with dignity and compassion. Many thanks to all the staff.
26 October 2023
Complete disregard of my LPOA, I might just as well be a complete stranger. I have joint and several LPOA with my stepfather and they insist on only communicating with him, I'm not even allowed a copy of her care plan, although I've requested it in writing, a shocking way to treat my mother.
21 August 2023
I feel very much helped by staff here - often of their own responding to simple needs as I think of and always help to the knowledge and what I've asked about, e.g. the shop here with its unexpected knowledge of what's available, e.g. verification of time available at that moment. I could continue.
16 May 2023
I have been visiting my partner every day at Brendoncare for six months. I am always welcomed with a smiling greeting from everyone I come across. This is from reception, carers, housekeepers, nurses, cooks, admin staff and any other people who happen to be there. The building and grounds are fresh and clean and well cared for, as are the residents. There are plenty of comfortable lounges and meeting places. The food is good. Care and attention to all detail is appreciated. The staff are always willing to listen and respond to any queries and questions at any time. It is a happy and well managed place.
13 January 2023
My experience is everyone tries their hardest in a job that has many challenges and my mother is always treated with care and respect, which I am very grateful for.
08 December 2022
My husband has only been at Otterbourne Court since the beginning of July, but has settled very quickly. I feel he is safe and secure. The staff are very friendly and supportive both to my husband and myself. I cannot comment on activities as he chooses not to participate, but there often seem to be activities happening.
05 December 2022
I have found Brendoncare Otterbourne Court staff to be very compassionate towards my mother and have always kept me informed if they have any worries with her health. The home is kept clean at all times and when I visit my mother always looks well cared for.
19 July 2022
Vast improvement since the appointment of the current home manager this year, as a result of regular meetings with the management.
06 July 2022
Lovely home. The staff are always friendly and caring. A very pleasant atmosphere at all times. The residents are very well cared for.
14 October 2019
Mum has been a resident since 31/12/2018. She has settled in extremely well, although I think this has been helped immensely by all the excellent carers and nurses who have looked after her since she arrived. Nothing is too much trouble and my mum, although she has vascular dementia, would be the first to complain and let me know, so I can say with hand on heart, well done to all the staff, you're fabulous.
17 June 2019
Brandoncare Otterbourne Hill is absolutely fantastic. The staff are wonderful, friendly and helpful. They go that extra mile to help. I know my mother is safe and well looked after. I am very impressed with the level of activities and the work that is put in around this. Every effort is made to support and encourage residents. It's just like one big happy family.
03 January 2019
The quality of care shown throughout my mother's stay but particularly towards the end was most impressive.