Submit a Review for Mulberry House Residential Home
Brimley Lane, Bovey Tracey, Newton Abbot, TQ13 9JS
View Full Details of Mulberry House Residential HomeLatest Reviews for Mulberry House Residential Home
24 January 2025
Mum came to Mulberry in August 2022 after falls at home and a recent diagnosis of Alzheimer's. I already knew of the home, it had a good reputation although was in CQC special measures when I first visited but I was very happy with the home itself, the staff I met, and how they planned to care for Mum. They explained why the CQC report wasn't good and that made sense to me. Mum didn't settle in straight away and wanted to stay in her room but gradually she was persuaded to integrate. The level of care has been second to none. I've visited twice weekly on average and I have never had any concerns. There is always a member of staff with residents, a constant flow of food and drink, meals and snacks, birthday cakes for residents, loads of activities, sing-a-longs, quiet films, games, chats etc. The staff are wonderful, they are kind, respectful and friendly, to both mum and me. Regarding fees divide the monthly cost by 30 days then 24 hrs equals less than £9 per hour for 24 hr care.
16 September 2024
My wife has been a permanent resident at Mulberry House since March 2024 due to an inability to walk at all. The care is first class and I cannot think of anything detrimental which could be said about this business. My age is 94.
07 August 2024
My dear friend has moved into Mulberry House after a hospital stay. All the staff from the administration to the manager are all so kind and caring. The home is always very clean and the room is very nice with a door to her own patio. Thank you for all your kindness.
07 August 2024
Thank you all so much for looking after my special friend. It is always difficult moving into full-time care but all the staff have made sure that she feels at home. The home is beautiful as are the gardens. Always lots of choices for meals and snacks.
05 August 2024
I simply cannot speak highly enough of Mulberry House, it is in all respects of exceptional quality, operating to very high standards. The house and grounds are like a good country house hotel, gracious yet homely, with delightful sitting rooms, a library and a dining room. The staff are welcoming, smiley, friendly, respectful and efficient, happy to assist in any way to ensure the comfort and well-being of the residents. Food is excellent, varied and plentiful.
30 July 2024
I cannot recommend Mulberry House enough. Mum went there 5 months ago and is there now permanently. The care she has received has been amazing. The staff are so caring and well organised. Nothing is too much trouble, Mum is looked after and her dignity is a priority. If Mum is not well, the carers are on it straightaway with the doctor. It is a great comfort to me and the family that she is cared for so well and is happy in her new home and takes part in many of the activities offered. It is also located in beautiful surroundings.
27 February 2024
My father received excellent care during his time at the Mulberry House. I am very grateful to the staff for their support and compassion.
21 February 2024
The care shown to my mother during her 2-week convalescence stay was exemplary. Mulberry House was respectful of her wishes throughout and offered her great support. She has visibly gained strength during her time there. During her stay, her visitors have been impressed by the positive, caring and welcoming approach of all the team there. Thank you.
12 February 2024
Just wanted to leave a review for the amazing team at Mulberry. My elderly Dad was admitted in an emergency following a hip dislocation. As Dad has dementia too it was very confusing for him. All the staff were so kind and patient with him. I am not sure they had come across anyone who chewed their food as many times as dear Dad did including water! Everyone was so respectful to him and our visits were made so much better as we were always greeted by a smiling face. We are now in a position to be able to bring Dad home but would like to say a big thank you to everyone who cared for him.
16 January 2024
My mother-in-law has lived in Mulberry House for over a year now. It was a difficult decision for her to move to a care home but we really should not have worried as she is so wonderfully looked after. The staff are so friendly and attentive. There are so many lovely activities on offer plus they go the extra mile and do things of interest to individual residents. The premises are beautifully decorated and furnished and always clean. I would not hesitate to recommend Mulberry House.
01 June 2023
The care home has a heart. Kindly and warm. Care is distinctly personal and loving.
21 May 2023
The care my mother is receiving is wonderful. The staff are all very caring, they know all the residents by name, what they like and do not like. There are things they know about my mother that I had no idea about, her likes and dislikes. When Mum is feeling low in spirit, there is always someone popping in with a cheery smile and encouragement. We would like to thank the staff very much.
21 February 2023
Warm, caring and friendly staff. My auntie has been happy here.
07 December 2022
We have used this care home for my mother who suffered from dementia which became increasingly bad over a period of some 15 months or so. The home is in excellent decorative order bright and airy in the public rooms with a pleasant dining room and activity room/tv area The food is excellent, I must say helping feed mum, she was eating better than me! The staff I have met are all very professional and the communication has been good but at the same time, the atmosphere was engaging and in no way sombre. During my mother's stay, the home had a poor inspection, at the time I felt this was a bit unfair, this was in the thick of the post-Covid staff shortages with too many agency staff. The following inspection was good. I would be very happy to recommend this facility as excellent.
09 November 2022
My mother spent two years living at Mulberry House. In the last couple of months of her life there, when I was with her frequently, I found the staff to be both caring and professional. They treated my mother with respect and kindness. The standards of cleanliness and food was excellent. Her room pleased her with splendid views. She was safe, secure and well looked after by the wonderful staff. Excellent.
14 September 2022
Most residents found lunch helpings too big. Highly recommend all are offered small or full-size helpings - we all hate wasting food. Staff were professional but was all had enormous fun, lots of laughter and some very good games I shall miss everyone enormously.
13 September 2022
I find everything about this home exemplary in all aspects from the level of care provided to the amenities on site.
13 September 2022
Great experience for my uncle. Friendly staff, great food and good facilities.
13 September 2022
A high standard of care and management is constantly maintained in a very pleasant environment.
16 September 2021
My Mum has been in Mulberry house for the last 3 weeks and has received excellent care. All the staff are lovely and always have time to answer my questions with a smile even though they are extremely busy. The property is beautiful and well looked after, I am reliably informed by Mum the food is delicious! Compliments to the Chef. Thank you Mulberry House for all your care.
Latest Reviews for Mulberry House Residential Home
24 January 2025
Mum came to Mulberry in August 2022 after falls at home and a recent diagnosis of Alzheimer's. I already knew of the home, it had a good reputation although was in CQC special measures when I first visited but I was very happy with the home itself, the staff I met, and how they planned to care for Mum. They explained why the CQC report wasn't good and that made sense to me. Mum didn't settle in straight away and wanted to stay in her room but gradually she was persuaded to integrate. The level of care has been second to none. I've visited twice weekly on average and I have never had any concerns. There is always a member of staff with residents, a constant flow of food and drink, meals and snacks, birthday cakes for residents, loads of activities, sing-a-longs, quiet films, games, chats etc. The staff are wonderful, they are kind, respectful and friendly, to both mum and me. Regarding fees divide the monthly cost by 30 days then 24 hrs equals less than £9 per hour for 24 hr care.
16 September 2024
My wife has been a permanent resident at Mulberry House since March 2024 due to an inability to walk at all. The care is first class and I cannot think of anything detrimental which could be said about this business. My age is 94.
07 August 2024
My dear friend has moved into Mulberry House after a hospital stay. All the staff from the administration to the manager are all so kind and caring. The home is always very clean and the room is very nice with a door to her own patio. Thank you for all your kindness.
07 August 2024
Thank you all so much for looking after my special friend. It is always difficult moving into full-time care but all the staff have made sure that she feels at home. The home is beautiful as are the gardens. Always lots of choices for meals and snacks.
05 August 2024
I simply cannot speak highly enough of Mulberry House, it is in all respects of exceptional quality, operating to very high standards. The house and grounds are like a good country house hotel, gracious yet homely, with delightful sitting rooms, a library and a dining room. The staff are welcoming, smiley, friendly, respectful and efficient, happy to assist in any way to ensure the comfort and well-being of the residents. Food is excellent, varied and plentiful.
30 July 2024
I cannot recommend Mulberry House enough. Mum went there 5 months ago and is there now permanently. The care she has received has been amazing. The staff are so caring and well organised. Nothing is too much trouble, Mum is looked after and her dignity is a priority. If Mum is not well, the carers are on it straightaway with the doctor. It is a great comfort to me and the family that she is cared for so well and is happy in her new home and takes part in many of the activities offered. It is also located in beautiful surroundings.
27 February 2024
My father received excellent care during his time at the Mulberry House. I am very grateful to the staff for their support and compassion.
21 February 2024
The care shown to my mother during her 2-week convalescence stay was exemplary. Mulberry House was respectful of her wishes throughout and offered her great support. She has visibly gained strength during her time there. During her stay, her visitors have been impressed by the positive, caring and welcoming approach of all the team there. Thank you.
12 February 2024
Just wanted to leave a review for the amazing team at Mulberry. My elderly Dad was admitted in an emergency following a hip dislocation. As Dad has dementia too it was very confusing for him. All the staff were so kind and patient with him. I am not sure they had come across anyone who chewed their food as many times as dear Dad did including water! Everyone was so respectful to him and our visits were made so much better as we were always greeted by a smiling face. We are now in a position to be able to bring Dad home but would like to say a big thank you to everyone who cared for him.
16 January 2024
My mother-in-law has lived in Mulberry House for over a year now. It was a difficult decision for her to move to a care home but we really should not have worried as she is so wonderfully looked after. The staff are so friendly and attentive. There are so many lovely activities on offer plus they go the extra mile and do things of interest to individual residents. The premises are beautifully decorated and furnished and always clean. I would not hesitate to recommend Mulberry House.
01 June 2023
The care home has a heart. Kindly and warm. Care is distinctly personal and loving.
21 May 2023
The care my mother is receiving is wonderful. The staff are all very caring, they know all the residents by name, what they like and do not like. There are things they know about my mother that I had no idea about, her likes and dislikes. When Mum is feeling low in spirit, there is always someone popping in with a cheery smile and encouragement. We would like to thank the staff very much.
21 February 2023
Warm, caring and friendly staff. My auntie has been happy here.
07 December 2022
We have used this care home for my mother who suffered from dementia which became increasingly bad over a period of some 15 months or so. The home is in excellent decorative order bright and airy in the public rooms with a pleasant dining room and activity room/tv area The food is excellent, I must say helping feed mum, she was eating better than me! The staff I have met are all very professional and the communication has been good but at the same time, the atmosphere was engaging and in no way sombre. During my mother's stay, the home had a poor inspection, at the time I felt this was a bit unfair, this was in the thick of the post-Covid staff shortages with too many agency staff. The following inspection was good. I would be very happy to recommend this facility as excellent.
09 November 2022
My mother spent two years living at Mulberry House. In the last couple of months of her life there, when I was with her frequently, I found the staff to be both caring and professional. They treated my mother with respect and kindness. The standards of cleanliness and food was excellent. Her room pleased her with splendid views. She was safe, secure and well looked after by the wonderful staff. Excellent.
14 September 2022
Most residents found lunch helpings too big. Highly recommend all are offered small or full-size helpings - we all hate wasting food. Staff were professional but was all had enormous fun, lots of laughter and some very good games I shall miss everyone enormously.
13 September 2022
I find everything about this home exemplary in all aspects from the level of care provided to the amenities on site.
13 September 2022
Great experience for my uncle. Friendly staff, great food and good facilities.
13 September 2022
A high standard of care and management is constantly maintained in a very pleasant environment.
16 September 2021
My Mum has been in Mulberry house for the last 3 weeks and has received excellent care. All the staff are lovely and always have time to answer my questions with a smile even though they are extremely busy. The property is beautiful and well looked after, I am reliably informed by Mum the food is delicious! Compliments to the Chef. Thank you Mulberry House for all your care.