Submit a Review for Hallmark Banstead Manor
8 Brighton Road, Banstead, SM7 1BS
View Full Details of Hallmark Banstead ManorLatest Reviews for Hallmark Banstead Manor
20 March 2025
Banstead Manor is a beautiful care home full of love and care. All the staff are amazing at caring for the residents to such a high standard. My mum has settled in very well and now regards this wonderful place as her home. She is happy, exceptionally well cared for and absolutely loves the fantastic food. It is so nice to see her participating in the wide range of activities. It's also great when we visit to sit in the Café area and have a coffee and cake. I now have peace of mind knowing that she is happy and safe in such inviting environment. This is all down to the wonderful staff to which I'd like to say a huge thank you. It is a pleasure walking into Banstead Manor and to be greeted with such friendly faces.
20 March 2025
Banstead Manor Care Home is more like a luxury hotel than anything normally associated with a Care Home. The staff are always engaging with both the residents and the visitors and the level of care provided is excellent. The wide and varied range of activities is particularly impressive, engaging all of the residents from all of the communities. Overall, I am very impressed with Banstead Manor Care Home.
19 March 2025
Came to see my nan for her birthday, the care home threw her a little party and got her gifts. It's a very family vibe they have their and always make the residents feel loved and special. This is an amazing care home and I would highly recommend them to everyone. They are amazing with the residents and always have activities going on for them and the families are always made to feel welcomed and involved with everything. It has a home from home feeling and I wouldn't want my nan anywhere else.
19 March 2025
The home is lovely the staff go above and beyond for there residents and also are so so wonderful with my children when we come to visit my nan / my children's great nan. Thank you guys for everything you do we appreciate you.
23 September 2024
My mum received 6 weeks of respite care in June and July 2024 after breaking her arm. Mum's care from all the staff at Banstead Manor was outstanding. We wanted the best care for Mum and I've no doubt we got it. Mum received 24-hour help at Banstead Manor, the team there made her as comfortable as possible. It helped our family knowing she was receiving the very best care. Thank you Banstead Manor for keeping all your promises.
10 September 2024
My father's care has been exemplary. His needs and nursing have been to the highest standard. The staff are extremely friendly, helpful and attentive to any inquiries and questions and to the thorough care and guidance they give my father. My father's needs have increased dramatically during August and the staff have gone the extra mile in every way possible. My father is happy and considers himself very much at home. Giving us as a family peace of mind.
09 September 2024
Banstead Manor is a special place. I visit an old friend regularly who has been a resident there for 18 months. His wife was there and died recently. I observed the care for both of them and I was continuously grateful for the standard of care she received. The staff-resident interaction is excellent with good entertainment and activities. Visiting is fun, tea and cakes. Friendly staff and residents make my visits a joy.
23 August 2024
My mum has been at Banstead Manor for 2 years in November residing on Maple Mews. All Mum says is good things about Banstead Manor, myself included couldn't be happier with the care and all services provided for my mum. The social engagement mum loves she is well involved in all the activities and they all go above and beyond to support my mum. Would always recommend Banstead Manor.
16 April 2024
Banstead Manor is a first class example to all care homes. This calibre of attention, concern, dedication and kindness towards the comfort of others is worth at least 10 stars! Everyone on the team from the receptionists, to catering staff, nurses, carers, cleaners and managers were always ready to listen to individual needs and did their utmost to follow through. Our family could not have found a better place for our elderly, ailing mother to spend her remaining months amidst their warm, gentle and friendly care. We are forever grateful.
13 March 2024
My mother was a resident of Banstead Manor for three years up until her death in January 2024. She was extremely well cared for and very happy during those years. I can't fault any aspect of the care home. The staff are wonderful, caring, compassionate, and respectful and the residents are treated as individuals. The lifestyle team work tirelessly to ensure there is never a dull moment and no excuse is needed for a celebration of one kind to another. Our family felt part of the Banstead Manor family and feel sad that we no longer have Mum there, but know we are always welcome to go back!
02 February 2024
My mum has been in Hallmark Banstead Manor for 3 years and in that time she has never once complained about any of the staff or her life in the home. However just after Christmas Mum suffered a stroke and was taken to hospital. The 'care' in the hospital was shockingly bad and we (my sister and myself) witnessed serious neglect with patients, particularly when they had no family at their side. We were reaching rock bottom emotionally till 2 wonderful care providers arrived from Banstead Manor and managed to arrange for Mum to return to her own comfortable room. I cannot describe the relief and happiness we felt. Absolutely everyone employed at Banstead Manor was wonderful. The care was second to none. They really seemed to love our mum and made sure she was comfortable, clean, and hydrated. They called in the nurse, the district team and the doctor when needed and her meds were adjusted accordingly. My sister and I were extremely well cared for too with constant offers of food and drink.
27 December 2023
Very helpful and friendly staff. The room and facilities are always clean and the food is of a good standard. Activities are okay although not enough excursions outside of the residence. Night-time care sometimes feels short of expectations.
20 December 2023
I cannot fault this home, the care my mother has received has been great. It's taken my mother a while to settle due to her dementia but all the care staff, the admin team and the manager have gone above and beyond to help settle, include her in all activities and care for her very patiently and kindly. The food is great, lots of variety and the home is clean and a lovely environment to live. Definitely recommend this home for your loved ones.
18 December 2023
I have worked in care homes myself, but Banstead Manor Care Home goes that extra mile to treat each resident and visitor with dignity, care and attention to one's needs. The entertainment and care staff are diligent and welcoming, as is the exceptional team as a whole. The receptionists are always helpful; one even let my sister use her cardigan when we were going out, and my sister didn't want to go to her room. The decor and ambience are that of a five-star establishment and a joy to visit!
09 November 2023
On arrival at Banstead Manor Care Home, you might be forgiven for thinking that you are entering a five star hotel. The environment is welcoming, the facilities excellent, and the level of care exceptional. A very well-managed care home.
18 April 2023
The staff and facilities are very good. They clearly want to ensure all residents are looked after but also have a quality of life. It’s a pity there aren’t more male residents to keep Dad company. Staff are very professional and knowledgeable.
02 March 2023
- Care - Lifestyles and senior staff took the time to talk to me about mum. they clearly knew her well and promised further feedback (yet to be received and previously not always sent). - Welcoming spaces for the family to wait whilst loved ones receive care. - Ensuite not clean - stained toilet and cupboard dirty. - Mum is not ready for breakfast until 11:00 am. The dining area was then messy and what choice was left was poor. - Mum seated on her own for lunch and not given Valentine's sweets like others as on soft food - alternatives necessary
21 February 2023
My mum went to Banstead Manor at the beginning of the lockdown. The receptionist and staff couldn't do enough to get through this period. Mum is well looked after by all staff and now things are back to normal, lots of activities to be part of if she wants. Medical care is extremely good or contacted with any problem and acted on. I'm always kept up to date with care and changes to the home. Most importantly my mum is happy.
13 February 2023
Mum has been in Banstead Manor since July 2022 and seems to have settled in well, which is largely due to the caring and considerate staff. The facilities are excellent, and she seems to be kept busy and active during the day. I'm very pleased with our choice of home for Mum.
06 February 2023
I have nothing but praise for Banstead Manor Care Home. From the first communication, I was certain that this is where I would choose for my mother to reside. The home is bright, modern, immaculately clean, stylishly decorated and with superb facilities. The staff are friendly, caring and supremely professional. The menu is both varied and nutritious, and adaptable to the particular tastes of the resident. The grounds are beautifully maintained. The home provides a hairdressing and manicure service, and there is an impressive provision of entertainment. More than all of this, BMCH provides me with peace of mind that my mother is receiving the very best of care.
Latest Reviews for Hallmark Banstead Manor
20 March 2025
Banstead Manor is a beautiful care home full of love and care. All the staff are amazing at caring for the residents to such a high standard. My mum has settled in very well and now regards this wonderful place as her home. She is happy, exceptionally well cared for and absolutely loves the fantastic food. It is so nice to see her participating in the wide range of activities. It's also great when we visit to sit in the Café area and have a coffee and cake. I now have peace of mind knowing that she is happy and safe in such inviting environment. This is all down to the wonderful staff to which I'd like to say a huge thank you. It is a pleasure walking into Banstead Manor and to be greeted with such friendly faces.
20 March 2025
Banstead Manor Care Home is more like a luxury hotel than anything normally associated with a Care Home. The staff are always engaging with both the residents and the visitors and the level of care provided is excellent. The wide and varied range of activities is particularly impressive, engaging all of the residents from all of the communities. Overall, I am very impressed with Banstead Manor Care Home.
19 March 2025
Came to see my nan for her birthday, the care home threw her a little party and got her gifts. It's a very family vibe they have their and always make the residents feel loved and special. This is an amazing care home and I would highly recommend them to everyone. They are amazing with the residents and always have activities going on for them and the families are always made to feel welcomed and involved with everything. It has a home from home feeling and I wouldn't want my nan anywhere else.
19 March 2025
The home is lovely the staff go above and beyond for there residents and also are so so wonderful with my children when we come to visit my nan / my children's great nan. Thank you guys for everything you do we appreciate you.
23 September 2024
My mum received 6 weeks of respite care in June and July 2024 after breaking her arm. Mum's care from all the staff at Banstead Manor was outstanding. We wanted the best care for Mum and I've no doubt we got it. Mum received 24-hour help at Banstead Manor, the team there made her as comfortable as possible. It helped our family knowing she was receiving the very best care. Thank you Banstead Manor for keeping all your promises.
10 September 2024
My father's care has been exemplary. His needs and nursing have been to the highest standard. The staff are extremely friendly, helpful and attentive to any inquiries and questions and to the thorough care and guidance they give my father. My father's needs have increased dramatically during August and the staff have gone the extra mile in every way possible. My father is happy and considers himself very much at home. Giving us as a family peace of mind.
09 September 2024
Banstead Manor is a special place. I visit an old friend regularly who has been a resident there for 18 months. His wife was there and died recently. I observed the care for both of them and I was continuously grateful for the standard of care she received. The staff-resident interaction is excellent with good entertainment and activities. Visiting is fun, tea and cakes. Friendly staff and residents make my visits a joy.
23 August 2024
My mum has been at Banstead Manor for 2 years in November residing on Maple Mews. All Mum says is good things about Banstead Manor, myself included couldn't be happier with the care and all services provided for my mum. The social engagement mum loves she is well involved in all the activities and they all go above and beyond to support my mum. Would always recommend Banstead Manor.
16 April 2024
Banstead Manor is a first class example to all care homes. This calibre of attention, concern, dedication and kindness towards the comfort of others is worth at least 10 stars! Everyone on the team from the receptionists, to catering staff, nurses, carers, cleaners and managers were always ready to listen to individual needs and did their utmost to follow through. Our family could not have found a better place for our elderly, ailing mother to spend her remaining months amidst their warm, gentle and friendly care. We are forever grateful.
13 March 2024
My mother was a resident of Banstead Manor for three years up until her death in January 2024. She was extremely well cared for and very happy during those years. I can't fault any aspect of the care home. The staff are wonderful, caring, compassionate, and respectful and the residents are treated as individuals. The lifestyle team work tirelessly to ensure there is never a dull moment and no excuse is needed for a celebration of one kind to another. Our family felt part of the Banstead Manor family and feel sad that we no longer have Mum there, but know we are always welcome to go back!
02 February 2024
My mum has been in Hallmark Banstead Manor for 3 years and in that time she has never once complained about any of the staff or her life in the home. However just after Christmas Mum suffered a stroke and was taken to hospital. The 'care' in the hospital was shockingly bad and we (my sister and myself) witnessed serious neglect with patients, particularly when they had no family at their side. We were reaching rock bottom emotionally till 2 wonderful care providers arrived from Banstead Manor and managed to arrange for Mum to return to her own comfortable room. I cannot describe the relief and happiness we felt. Absolutely everyone employed at Banstead Manor was wonderful. The care was second to none. They really seemed to love our mum and made sure she was comfortable, clean, and hydrated. They called in the nurse, the district team and the doctor when needed and her meds were adjusted accordingly. My sister and I were extremely well cared for too with constant offers of food and drink.
27 December 2023
Very helpful and friendly staff. The room and facilities are always clean and the food is of a good standard. Activities are okay although not enough excursions outside of the residence. Night-time care sometimes feels short of expectations.
20 December 2023
I cannot fault this home, the care my mother has received has been great. It's taken my mother a while to settle due to her dementia but all the care staff, the admin team and the manager have gone above and beyond to help settle, include her in all activities and care for her very patiently and kindly. The food is great, lots of variety and the home is clean and a lovely environment to live. Definitely recommend this home for your loved ones.
18 December 2023
I have worked in care homes myself, but Banstead Manor Care Home goes that extra mile to treat each resident and visitor with dignity, care and attention to one's needs. The entertainment and care staff are diligent and welcoming, as is the exceptional team as a whole. The receptionists are always helpful; one even let my sister use her cardigan when we were going out, and my sister didn't want to go to her room. The decor and ambience are that of a five-star establishment and a joy to visit!
09 November 2023
On arrival at Banstead Manor Care Home, you might be forgiven for thinking that you are entering a five star hotel. The environment is welcoming, the facilities excellent, and the level of care exceptional. A very well-managed care home.
18 April 2023
The staff and facilities are very good. They clearly want to ensure all residents are looked after but also have a quality of life. It’s a pity there aren’t more male residents to keep Dad company. Staff are very professional and knowledgeable.
02 March 2023
- Care - Lifestyles and senior staff took the time to talk to me about mum. they clearly knew her well and promised further feedback (yet to be received and previously not always sent). - Welcoming spaces for the family to wait whilst loved ones receive care. - Ensuite not clean - stained toilet and cupboard dirty. - Mum is not ready for breakfast until 11:00 am. The dining area was then messy and what choice was left was poor. - Mum seated on her own for lunch and not given Valentine's sweets like others as on soft food - alternatives necessary
21 February 2023
My mum went to Banstead Manor at the beginning of the lockdown. The receptionist and staff couldn't do enough to get through this period. Mum is well looked after by all staff and now things are back to normal, lots of activities to be part of if she wants. Medical care is extremely good or contacted with any problem and acted on. I'm always kept up to date with care and changes to the home. Most importantly my mum is happy.
13 February 2023
Mum has been in Banstead Manor since July 2022 and seems to have settled in well, which is largely due to the caring and considerate staff. The facilities are excellent, and she seems to be kept busy and active during the day. I'm very pleased with our choice of home for Mum.
06 February 2023
I have nothing but praise for Banstead Manor Care Home. From the first communication, I was certain that this is where I would choose for my mother to reside. The home is bright, modern, immaculately clean, stylishly decorated and with superb facilities. The staff are friendly, caring and supremely professional. The menu is both varied and nutritious, and adaptable to the particular tastes of the resident. The grounds are beautifully maintained. The home provides a hairdressing and manicure service, and there is an impressive provision of entertainment. More than all of this, BMCH provides me with peace of mind that my mother is receiving the very best of care.