Latest Reviews for The Orchards
10 March 2025
My family cannot praise the staff enough for all the care & attention they gave our dad whilst in the home. He was so very well looked after by everyone which gave us great comfort & reassurance. We, as the family, were also very well looked after, which was greatly appreciated. Highly recommend The Orchards Care Home.
17 December 2024
So impressed with the way the home is being run. Such a positive and friendly atmosphere as soon as you walk in the door. Staff seem much happier in their work, and there seems to be a real connection between management and what goes on "on the floor", definitely not shut away in the office all the time!
29 October 2024
My mother recently moved up to the top floor of the home as she required more care. The transition was well managed and the staff communication was excellent. They remembered to say mum likes to use her pretty plates at meal times. Mum has settled in well into her new environment due to the support of the staff and home. Thank you.
26 September 2024
I was very ill when I arrived at the care home, 29 May 2023, and I was convinced I would be dead by the end of July. But the care I have been given - from tests to a complete change in medication - have helped me stop being wheelchair-bound, learn to walk again and become a useful resident. I lost my sense of taste and smell a few years ago but food is more than that. I enjoy the feel of what's in my mouth. But since Autumn 2023 stews/casseroles have dominated the menu and repetitive vegetables have added to the boredom. We thought a new chef would liven things up. Is he being given sufficient funds to buy the ingredients or is he limited to buying cheap?
28 August 2024
Very pleased to be seeing my friend and happy that she is being cared for in the best way.
28 August 2024
All the staff are so kind and caring.
22 August 2024
Overall care is good. Management never see the residents are the main cause of very good carers leaving. The food is generally poor - so no value for the amount residents pay.
20 August 2024
My dad was very well looked after at The Orchards. It was very clean and comfortable. A lovely garden the residents can sit in. The staff were great, but the management was very unprofessional and not upfront in the way they communicated with the family.
30 May 2024
I live overseas. My mother recently passed away as a resident of the Orchards Care Home in Ely. They called me and I flew over to support Mum in her passing. I would like to share my feelings of gratitude for the beyond-excellent care provided by the staff. I visited Mum in the secure unit every day for 3 weeks before her passing. I was always kindly received and I was able to see the extraordinary kindness of the staff shown to all the residents of this special unit for people with dementia. The staff were caring, friendly and kind, they were also very skilled in managing the significant cognitive and physical needs safely of these special residents. I would also like to mention that the home was superbly clean and tidy and I was struck by the complete lack of any smells that I often find in care homes. The management are competent leaders and very approachable. I had complete confidence in their care of Mum.
21 May 2024
The lovely thing for our family is that our mother speaks very highly of The Orchards. She is very fond of the staff and feels safe and well-cared for. She thinks the food is lovely and enjoys all of the wonderful activities. Her room is comfortable and attractive too.
08 May 2024
I have visited my friend on several occasions. Without fail, I have met with smiles and friendliness. I witness the interactions with my friend, always polite, with a smile and very respectful. Prior to my retirement, my work involved visiting many residential nursing homes. I can honestly say that the care at The Orchards is exceptional and a pleasure to witness.
26 April 2023
I cannot praise The Orchards highly enough. My mum was in urgent need of some respite care and three days after the initial phone call she was resident in an absolutely beautiful room. She would not have a nicer room had I booked her into a hotel, the en-suite is brilliant and she has patio doors opening to a lovely little garden which is totally secure as is the whole place, you have to be buzzed out so no chance of anyone wandering off. I was worried about the food as my mum can be quite fussy and likes her meals one million degrees hot, having checked with her she commented ‘the food is lovely and it’s always piping hot’ which is a massive compliment from my mum. Nothing is too much trouble for the brilliant staff and I am so relieved to know my mum is safe and being looked after to such a high standard. My mum can be, how shall I put this, rather stubborn and ‘reluctantly’ agreed to a 4-week stay to recover after major surgery but she now thinks she might rather fancy staying longer!
23 February 2023
The most important point is that my Mother is extremely happy at the Orchards and frequently tells us of her own volition. The employed staff are excellent and could not be more helpful or caring. Core staff listen to the needs of my mother and clearly strive to implement any requested changes to routine. One key issue is staffing particularly the apparent lack of full-time senior staff. The use of Agency staff is entirely understandable and the staffing issues are in no way a reflection on the Orchards as this is a National issue. However, the knock-on effect on some occasions has been a reduced level of interaction and movement encouragement of my mother. The Quality and variety of food at the Orchards are a concern. I had anticipated a higher and more varied selection. Overall the quality of care at the Orchards is quite excellent and as a consequence of the incredible effort by everyone my mother is incredibly happy I would like to sincerely thank you for everything you do.
14 February 2023
Since my mother became a resident at The Orchards she has been given exceptionally good care. The staff are very loving and keep a close watch on her, particularly if she became unwell. The building offers many additional benefits not found in other homes and this makes for a better standard of living for the residents, the spacious gardens are an ideal outlet, particularly in the summer. The additional entertainments are a welcome and psychological boost to all the residents as well as bringing together a family atmosphere. Visitors are treated with respect and courtesy and kept informed of all that is going on and are able to join in whenever they wish. The management staff are very efficient and very hands on which gives our family confidence and peace of mind when we are not there. This was a good choice.
06 February 2023
My father died at The Orchards in September after a long-term decline with dementia. The staff were so kind, thoughtful, sympathetic and caring. It made his last few days so much more bearable. All the team looked in on us at all times of day and night; brought us food when they thought we would be hungry and made the whole process of the procedure after his death run smoothly and with the greatest dignity.
01 February 2023
The Orchards provide excellent care and I feel that my mother is in safe hands. The staff and management are friendly and caring, and always on hand with a smile and a chat. The home is immaculate and clean and a pleasant environment to be in. The gardens allow for short, safe walks. Meals seem great and always smell lovely whenever I attend. Entertainment is improving and seems that activities are provided every morning and afternoon. I can't stress enough how important this is to maintain and build on for the residents. Only one small request for improvement, staff need to lose the face masks, it makes it very difficult for communication and recognition.
01 December 2022
An elegant and spacious environment. Beautiful ensuite bedrooms with double beds. The staff are clearly well trained, hard-working and professional. They all have genuine caring attitudes toward the residents. My mother has made several good friends since arriving. They all support each other in a calm and happy environment. There is a daily schedule of activities and entertainment.
31 August 2022
New very good facilities. Good rooms. Friendly staff coping in difficult times. Communicates with family. Very good.
15 August 2022
I have been delighted with the standard of cleaning and the sensible Covid 19 precautions. The staff are friendly and caring and have dealt with a medical emergency for my father promptly and well. When I call or email, I get a prompt reply. I would definitely recommend this care home. I am a GP with 30 years' experience so I have visited many other homes and the Orchards must be in the top 1%.
25 January 2022
The Orchards care home is both modern and pleasing. The rooms are very functional and cleaned on a regular basis. The staff are lovely and very compassionate with the residents who love them in return. The meals are in the main good but I do feel that another meal option would be beneficial. I would thoroughly recommend The Orchards for those wishing to place their loved ones in a 'home from home'.
Latest Reviews for The Orchards
10 March 2025
My family cannot praise the staff enough for all the care & attention they gave our dad whilst in the home. He was so very well looked after by everyone which gave us great comfort & reassurance. We, as the family, were also very well looked after, which was greatly appreciated. Highly recommend The Orchards Care Home.
17 December 2024
So impressed with the way the home is being run. Such a positive and friendly atmosphere as soon as you walk in the door. Staff seem much happier in their work, and there seems to be a real connection between management and what goes on "on the floor", definitely not shut away in the office all the time!
29 October 2024
My mother recently moved up to the top floor of the home as she required more care. The transition was well managed and the staff communication was excellent. They remembered to say mum likes to use her pretty plates at meal times. Mum has settled in well into her new environment due to the support of the staff and home. Thank you.
26 September 2024
I was very ill when I arrived at the care home, 29 May 2023, and I was convinced I would be dead by the end of July. But the care I have been given - from tests to a complete change in medication - have helped me stop being wheelchair-bound, learn to walk again and become a useful resident. I lost my sense of taste and smell a few years ago but food is more than that. I enjoy the feel of what's in my mouth. But since Autumn 2023 stews/casseroles have dominated the menu and repetitive vegetables have added to the boredom. We thought a new chef would liven things up. Is he being given sufficient funds to buy the ingredients or is he limited to buying cheap?
28 August 2024
Very pleased to be seeing my friend and happy that she is being cared for in the best way.
28 August 2024
All the staff are so kind and caring.
22 August 2024
Overall care is good. Management never see the residents are the main cause of very good carers leaving. The food is generally poor - so no value for the amount residents pay.
20 August 2024
My dad was very well looked after at The Orchards. It was very clean and comfortable. A lovely garden the residents can sit in. The staff were great, but the management was very unprofessional and not upfront in the way they communicated with the family.
30 May 2024
I live overseas. My mother recently passed away as a resident of the Orchards Care Home in Ely. They called me and I flew over to support Mum in her passing. I would like to share my feelings of gratitude for the beyond-excellent care provided by the staff. I visited Mum in the secure unit every day for 3 weeks before her passing. I was always kindly received and I was able to see the extraordinary kindness of the staff shown to all the residents of this special unit for people with dementia. The staff were caring, friendly and kind, they were also very skilled in managing the significant cognitive and physical needs safely of these special residents. I would also like to mention that the home was superbly clean and tidy and I was struck by the complete lack of any smells that I often find in care homes. The management are competent leaders and very approachable. I had complete confidence in their care of Mum.
21 May 2024
The lovely thing for our family is that our mother speaks very highly of The Orchards. She is very fond of the staff and feels safe and well-cared for. She thinks the food is lovely and enjoys all of the wonderful activities. Her room is comfortable and attractive too.
08 May 2024
I have visited my friend on several occasions. Without fail, I have met with smiles and friendliness. I witness the interactions with my friend, always polite, with a smile and very respectful. Prior to my retirement, my work involved visiting many residential nursing homes. I can honestly say that the care at The Orchards is exceptional and a pleasure to witness.
26 April 2023
I cannot praise The Orchards highly enough. My mum was in urgent need of some respite care and three days after the initial phone call she was resident in an absolutely beautiful room. She would not have a nicer room had I booked her into a hotel, the en-suite is brilliant and she has patio doors opening to a lovely little garden which is totally secure as is the whole place, you have to be buzzed out so no chance of anyone wandering off. I was worried about the food as my mum can be quite fussy and likes her meals one million degrees hot, having checked with her she commented ‘the food is lovely and it’s always piping hot’ which is a massive compliment from my mum. Nothing is too much trouble for the brilliant staff and I am so relieved to know my mum is safe and being looked after to such a high standard. My mum can be, how shall I put this, rather stubborn and ‘reluctantly’ agreed to a 4-week stay to recover after major surgery but she now thinks she might rather fancy staying longer!
23 February 2023
The most important point is that my Mother is extremely happy at the Orchards and frequently tells us of her own volition. The employed staff are excellent and could not be more helpful or caring. Core staff listen to the needs of my mother and clearly strive to implement any requested changes to routine. One key issue is staffing particularly the apparent lack of full-time senior staff. The use of Agency staff is entirely understandable and the staffing issues are in no way a reflection on the Orchards as this is a National issue. However, the knock-on effect on some occasions has been a reduced level of interaction and movement encouragement of my mother. The Quality and variety of food at the Orchards are a concern. I had anticipated a higher and more varied selection. Overall the quality of care at the Orchards is quite excellent and as a consequence of the incredible effort by everyone my mother is incredibly happy I would like to sincerely thank you for everything you do.
14 February 2023
Since my mother became a resident at The Orchards she has been given exceptionally good care. The staff are very loving and keep a close watch on her, particularly if she became unwell. The building offers many additional benefits not found in other homes and this makes for a better standard of living for the residents, the spacious gardens are an ideal outlet, particularly in the summer. The additional entertainments are a welcome and psychological boost to all the residents as well as bringing together a family atmosphere. Visitors are treated with respect and courtesy and kept informed of all that is going on and are able to join in whenever they wish. The management staff are very efficient and very hands on which gives our family confidence and peace of mind when we are not there. This was a good choice.
06 February 2023
My father died at The Orchards in September after a long-term decline with dementia. The staff were so kind, thoughtful, sympathetic and caring. It made his last few days so much more bearable. All the team looked in on us at all times of day and night; brought us food when they thought we would be hungry and made the whole process of the procedure after his death run smoothly and with the greatest dignity.
01 February 2023
The Orchards provide excellent care and I feel that my mother is in safe hands. The staff and management are friendly and caring, and always on hand with a smile and a chat. The home is immaculate and clean and a pleasant environment to be in. The gardens allow for short, safe walks. Meals seem great and always smell lovely whenever I attend. Entertainment is improving and seems that activities are provided every morning and afternoon. I can't stress enough how important this is to maintain and build on for the residents. Only one small request for improvement, staff need to lose the face masks, it makes it very difficult for communication and recognition.
01 December 2022
An elegant and spacious environment. Beautiful ensuite bedrooms with double beds. The staff are clearly well trained, hard-working and professional. They all have genuine caring attitudes toward the residents. My mother has made several good friends since arriving. They all support each other in a calm and happy environment. There is a daily schedule of activities and entertainment.
31 August 2022
New very good facilities. Good rooms. Friendly staff coping in difficult times. Communicates with family. Very good.
15 August 2022
I have been delighted with the standard of cleaning and the sensible Covid 19 precautions. The staff are friendly and caring and have dealt with a medical emergency for my father promptly and well. When I call or email, I get a prompt reply. I would definitely recommend this care home. I am a GP with 30 years' experience so I have visited many other homes and the Orchards must be in the top 1%.
25 January 2022
The Orchards care home is both modern and pleasing. The rooms are very functional and cleaned on a regular basis. The staff are lovely and very compassionate with the residents who love them in return. The meals are in the main good but I do feel that another meal option would be beneficial. I would thoroughly recommend The Orchards for those wishing to place their loved ones in a 'home from home'.