Submit a Review for St Andrew's Court
2 Wheeler Street, Hull, HU3 5QE
View Full Details of St Andrew's CourtLatest Reviews for St Andrew's Court
20 June 2024
The whole staff have a caring feel for the residents from the domestics to the manager. They have been under stress due to staff shortage but have still not let it affect the residents.
22 May 2024
I expect that most people consider care home staff will look after the people they support. Without exception, the staff at St Andrew’s Court go way beyond that expected care. Their kindness, respect, compassion and love for the service users and their families exceeds any expectations you might have. From our initial visit we were warmly welcomed. My husband’s room was spacious and kept spotlessly clean by the wonderful housekeeping staff. Every consideration was given in getting to know my husband and throughout his time with them he was shown nothing but the utmost respect, love delivered with humour, and unfailing kindness. It’s a tough time for everyone when a family member needs somewhere like St Andrew’s but I can never adequately thank the wonderful carers, nurses, entertainment staff, housekeeping and managers for their constant support during those very tough times. Their support got me through with their friendship and love. Thank you all.
12 January 2021
I can't really say enough about the wonderful care my Mother received at St Andrew's during the time she spent there. From the first day she was admitted she was treated with such diligent care and affection from all of the staff and as a family we were given every opportunity to feel involved and frequently asked for input to make sure Mum was surrounded with her familiar and favourite things. Staff and management are well trained and made all efforts possible to ensure Mum received the highest standard of care. It was particularly important to us as a family as two of us live abroad and travel restrictions had prevented our usual visits, however, the amazing staff quickly established a regular weekly video calling schedule which was a great comfort to us especially in the last few days of Mums life as we were able to speak to her up until the end. Mums medical care due to her terminal illness was also dealt with in a professional and sympathetic manner. Forever in their debt.
18 December 2020
My mother spent the last few months of her life at St Andrew's after leaving hospital with mental and terminal physical health issues. I was greatly touched by the personal attention and affection she received. They took the time to get to know her as a person and whilst visiting was restricted due to the Covid pandemic I regularly received video calls, messages and pictures. The staff were friendly and engaged and I was totally confident in her care right to the end of her life. This is a professional, well-staffed and managed home.
16 December 2020
Overwhelmed by every member of staff's care and provision for my relative. This same dignity and respect was also given to myself. Nothing too much bother. Fabulous facilities. At a difficult time, the confidence and comfort knowing my relative was under St Andrew's care was so reassuring. A triumph to the care system.
30 June 2020
As my son moved into the home on 3rd February 2020 and it was closed down in March, I can't really give a review of consequence. The main problem we have is with contact with our son, we find it difficult to get a reply to telephone calls. Although we are supposed to get a video call every Wednesday, it is now nearly three weeks since we last spoke to him. I rang through on both 29th and 31st May and was told I would get a callback - this did not happen.
16 June 2020
Dad was previously on a lot of medication and was losing weight. Since being at St Andrew's he is more himself, medication has been reduced and weight is being gained. Much of this improvement is due to the well-trained staff who keep the residents safe, secure and happy.
10 March 2020
After being neglected in his last home, my husband has settled in really well. Staff know him well enough after three weeks for me to be happy to have a day off.
30 January 2020
Mum moved in three weeks ago and has settled brilliantly. The place is beautiful really impressed and the staff are lovely.
30 January 2020
Lovely place, friendly staff who can't do enough for you. Very warm/friendly polite staff.
29 January 2020
The care provided at this home is exceptional. All the staff are very caring and attentive to my wife's needs. The building is spotless and the food is very good. Everything about this home is 5-star standard.
22 January 2020
Very satisfied with cleanliness, facilities and care of our relative. A beautiful place and the staff are genuinely caring and courteous. Our relative settled at once to which we are very grateful.
22 January 2020
I found this home to be one of the best if not the best I have visited. The rooms and facilities are of the highest grade. All the staff from management down to carers seem to be helpful and caring to residents and visitors. I cannot praise this care home enough and think the standards they set are a benchmark for others to achieve.
Latest Reviews for St Andrew's Court
20 June 2024
The whole staff have a caring feel for the residents from the domestics to the manager. They have been under stress due to staff shortage but have still not let it affect the residents.
22 May 2024
I expect that most people consider care home staff will look after the people they support. Without exception, the staff at St Andrew’s Court go way beyond that expected care. Their kindness, respect, compassion and love for the service users and their families exceeds any expectations you might have. From our initial visit we were warmly welcomed. My husband’s room was spacious and kept spotlessly clean by the wonderful housekeeping staff. Every consideration was given in getting to know my husband and throughout his time with them he was shown nothing but the utmost respect, love delivered with humour, and unfailing kindness. It’s a tough time for everyone when a family member needs somewhere like St Andrew’s but I can never adequately thank the wonderful carers, nurses, entertainment staff, housekeeping and managers for their constant support during those very tough times. Their support got me through with their friendship and love. Thank you all.
12 January 2021
I can't really say enough about the wonderful care my Mother received at St Andrew's during the time she spent there. From the first day she was admitted she was treated with such diligent care and affection from all of the staff and as a family we were given every opportunity to feel involved and frequently asked for input to make sure Mum was surrounded with her familiar and favourite things. Staff and management are well trained and made all efforts possible to ensure Mum received the highest standard of care. It was particularly important to us as a family as two of us live abroad and travel restrictions had prevented our usual visits, however, the amazing staff quickly established a regular weekly video calling schedule which was a great comfort to us especially in the last few days of Mums life as we were able to speak to her up until the end. Mums medical care due to her terminal illness was also dealt with in a professional and sympathetic manner. Forever in their debt.
18 December 2020
My mother spent the last few months of her life at St Andrew's after leaving hospital with mental and terminal physical health issues. I was greatly touched by the personal attention and affection she received. They took the time to get to know her as a person and whilst visiting was restricted due to the Covid pandemic I regularly received video calls, messages and pictures. The staff were friendly and engaged and I was totally confident in her care right to the end of her life. This is a professional, well-staffed and managed home.
16 December 2020
Overwhelmed by every member of staff's care and provision for my relative. This same dignity and respect was also given to myself. Nothing too much bother. Fabulous facilities. At a difficult time, the confidence and comfort knowing my relative was under St Andrew's care was so reassuring. A triumph to the care system.
30 June 2020
As my son moved into the home on 3rd February 2020 and it was closed down in March, I can't really give a review of consequence. The main problem we have is with contact with our son, we find it difficult to get a reply to telephone calls. Although we are supposed to get a video call every Wednesday, it is now nearly three weeks since we last spoke to him. I rang through on both 29th and 31st May and was told I would get a callback - this did not happen.
16 June 2020
Dad was previously on a lot of medication and was losing weight. Since being at St Andrew's he is more himself, medication has been reduced and weight is being gained. Much of this improvement is due to the well-trained staff who keep the residents safe, secure and happy.
10 March 2020
After being neglected in his last home, my husband has settled in really well. Staff know him well enough after three weeks for me to be happy to have a day off.
30 January 2020
Mum moved in three weeks ago and has settled brilliantly. The place is beautiful really impressed and the staff are lovely.
30 January 2020
Lovely place, friendly staff who can't do enough for you. Very warm/friendly polite staff.
29 January 2020
The care provided at this home is exceptional. All the staff are very caring and attentive to my wife's needs. The building is spotless and the food is very good. Everything about this home is 5-star standard.
22 January 2020
Very satisfied with cleanliness, facilities and care of our relative. A beautiful place and the staff are genuinely caring and courteous. Our relative settled at once to which we are very grateful.
22 January 2020
I found this home to be one of the best if not the best I have visited. The rooms and facilities are of the highest grade. All the staff from management down to carers seem to be helpful and caring to residents and visitors. I cannot praise this care home enough and think the standards they set are a benchmark for others to achieve.